Salesforce B2B Commerce Overview

Salesforce-B2B-commerce can revolutionize business operations and increase profits. This guide covers the essentials of B2B ecommerce and its benefits.

Use Cases

Customers recommend Engagement Management, Advertisement, Social Media Analytics, as the business use cases that they have been most satisfied with while using Salesforce B2B Commerce.

Other use cases:

  • Onboarding
  • Account Management
  • Promotion Management
  • Proposal & Quote Management
  • Lifetime Value Management
  • Product Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2B Commerce.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Salesforce B2B Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2B Commerce works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce B2B Commerce's features include Personalization. and Salesforce B2B Commerce support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce B2B Commerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Reporting and Analytics features are also very compelling...." Peer review by Fred S, Sr. Director - Corporate Finance, Legal & Sales IT, Manufacturing

Salesforce B2B Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2B Commerce

Top Industries

  • Internet
  • Information Technology and Services
  • Manufacturing

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Salesforce B2B Commerce is popular in Internet, Information Technology And Services, and Manufacturing and is widely used by Small Business, Large Enterprise, and Enterprise.

Salesforce B2B Commerce Customer wins, Customer success stories, Case studies

How can Salesforce B2B Commerce enhance your Engagement Management process?

How can Salesforce B2B Commerce optimize your Onboarding Workflow?

What Are the key features of Salesforce B2B Commerce for Account Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2B Commerce solved their E-Commerce Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

London Enterprises Accelerate AI-Driven CRM Adoption with Salesforce Agentforce - London Daily News

London enterprises are adopting Salesforce Agentforce to enhance AI-driven CRM capabilities, focusing on intelligent customer engagement and operational efficiency. Salesforce Agentforce integrates A...I into CRM workflows, offering intelligent automation, predictive insights, and conversational AI. This adoption aims to improve customer experience, increase sales effectiveness, and reduce operational friction, positioning businesses to better adapt to changing customer behaviors.

Read on →
 

Salesforce (CRM) Is Down 6.9% After Winning $5.6 Billion Army AI Deal Has The Bull Case Changed - simplywall.st

Salesforce's Computable Insights subsidiary secured a 10-year, $5.6 billion contract with the U.S. Army to modernize data, cloud, and AI systems. This contract, alongside the EMBERPOINT wildfire mana...gement venture, positions Salesforce's Agentforce and Missionforce platforms as critical infrastructure for military and public safety operations, extending beyond its CRM roots.

Read on →
 

Rathbones drops 45m tech project for Salesforce CRM - Citywire

Rathbones has replaced InvestCloud with Salesforce for a significant software contract, enhancing their client lifecycle and customer relationship management services. This expanded partnership marks... a strategic shift for the 115bn wealth manager, following a 45m investment in InvestCloud's solution less than two years ago.

Read on →

Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Read on →

DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

Read on →

BACA Systems - Manufacturing

Einstein 1 Sales helped BACA Systems double sales productivity. The company used Salesforce Data Cloud and AI to automate sales tasks and improve email engagement. AppExchange integrations cut delive...ry errors and saved 15 workdays per month. Flow Builder enabled fast, no-code automation for licensing and operations. BACA Systems now manages all sales and admin tasks in Salesforce, boosting efficiency and accuracy.

Read on →
lightning

Peers used Salesforce B2B Commerce for engagement management and advertisement

Salesforce B2B Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)

Software Failure Risk Guidance

?

for Salesforce B2B Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2B Commerce

Salesforce, Inc. News

Partnership

Meralco, Salesforce Mark Decade-Long Partnership with Renewed Commitment to Enhance Customer Experience with Innovation - Daily Tribune

Salesforce and Meralco have renewed their decade-long partnership to enhance customer experience through innovation. The collaboration focuses on leveraging Salesforce's technology to support Meralco's digital transformation and grid modernization efforts, aiming to improve operational efficiency and customer satisfaction.

Read more →
Financial

Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2026 Results Conference Call - marketscreener.com

Salesforce will release its fourth quarter and full year fiscal 2025 results on February 26, 2025, after market close, followed by a conference call to discuss the financial outcomes.

Read more →
Partnership

KPIT Deploys Vehicle Relationship Management Solution on Salesforce Platform - Autocar Professional

KPIT Technologies has formed a strategic partnership with Salesforce to deploy its Vehicle Relationship Management solution on Salesforce's AI-powered CRM platform. This collaboration aims to enhance aftersales transformation for global automotive OEMs and mobility providers by integrating customer and vehicle data. The solution, running on Salesforce's Agentforce 360 for Automotive, will streamline processes like software updates and predictive maintenance, aiming to improve operational efficiency and customer satisfaction in the automotive industry.

Read more →
Product

Salesforce Earns CMMC Level 2 Certification

Salesforce has achieved the Cybersecurity Maturity Model Certification (CMMC) Level 2 for its Public Sector Enclave, enhancing its credibility with national security and public sector clients. This certification, held by fewer than 400 organizations, underscores Salesforce's commitment to data security and compliance, aligning with federal standards like 48 CFR and NIST SP 800-171.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO