Real-World Case Studies and Customer Success Stories with REVE Chat

Legrand used REVE Chat to speed up customer support. They cut response times by 70%. The AI-powered Chatbot now handles... 68.9% of customer queries. Live Chat helped them reach 82% customer satisfaction. Chat handling time dropped by 30%. Customers get fast answers and better support.
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Ghorer Bazar used REVE Chat to manage over 5 million customer conversations in three months. The company faced rapid growth... and struggled with high volumes of sales and support inquiries across web chat and WhatsApp. REVE Chat unified all channels, automated routine queries with chatbots, and enabled agents to guide customers through product discovery and checkout. This led to faster responses, higher customer satisfaction, and more sales. Over 1 million customer requests are now resolved monthly.
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REVE Chat helped bKash support over 80 million users with AI-powered chatbots and live chat. The solution automated over 1... million conversations monthly, providing instant responses and reducing pressure on human agents. bKash unified all digital channels into one dashboard, improving response speed and customer experience. Agents now focus on complex issues while automation handles routine queries. The platform enabled 24/7 support and scalable customer engagement for Bangladesh’s top mobile financial service provider.
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10 Minute School used REVE Chat to manage a surge in student inquiries. The platform unified live chat, AI chatbots,... and omnichannel support across web, WhatsApp, and Facebook Messenger. This led to a 10× increase in student engagement and a 4.23/5 CSAT score. Over 400,000 unique customers were served, with tens of thousands of monthly conversations. Fast, automated responses helped convert more inquiries into enrollments.
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Guardian Life Insurance used REVE Chat to automate over 70% of customer conversations. The company integrated nine channels into one... dashboard, making support faster and easier. Customers now get instant claim updates and help in Bengali and English. The chatbot and live chat system let a small team serve over 13 million users. Customer satisfaction reached a 4.96 CSAT score. Most claims are settled within three days, showing big gains in efficiency.
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REVE Chat enabled Scotiabank Colombia to deliver real-time customer support at over 370 self-service kiosks. Customers accessed live chat, co-browsing,... and video or audio calls directly from kiosks, helping over 3.5 million users. The solution reduced wait times and increased digital transaction adoption to 60%. Customer satisfaction scores rose by 40% after deployment. In-branch staff handled fewer queries, improving operational efficiency and resource allocation.
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Get Global Group used REVE Chat to automate hiring and training for the oil and gas sector. The company faced... delays and confusion from manual processes and high query volumes. REVE Chat unified communication, automated candidate guidance, and handled over 65% of queries. The solution improved response times, streamlined hiring, and reduced staff workload. Get Global now delivers faster, more consistent support to applicants and oil companies.
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