Real-World Case Studies and Customer Success Stories with Objective ECM

Objective ECM became the standard for information management across the Scottish Government. The project involved 8 departments and 5,400 users.... It aimed to improve openness and transparency in public policy and service delivery. The initiative is described as the largest IT-enabled business change for the government. Leaders call the project highly successful.
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Objective ECM helped the Scottish Government manage information across 8 departments. 5,400 users adopted the system. The project aimed to... improve openness and transparency in public policy and services. It was the largest IT-enabled business change for the government. Leaders called the project highly successful.
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Objective ECM became the standard for information management across the Scottish Government. The solution covered 8 departments and 5,400 users.... The project aimed to improve openness and transparency in public policy and service delivery. It is described as the largest IT-enabled business change ever for the Scottish Government. Leaders call the project highly successful.
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Objective Trapeze helped Sutherland Shire Council process 36% more development applications in one year. The council achieved this increase without... hiring more staff. The average value per application tripled. The council nearly eliminated paper, pencil, and printouts, leading to major cost savings. Faster approvals brought economic benefits to the region, including more jobs and new residents.
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Objective Trapeze helped Salford City Council process over 2,000 planning applications each year. The council used the tool to perform... complex calculations and compare plans, which saved time and reduced errors. After adopting Objective Trapeze, 97% of applications were determined on time. The discharge of conditions rate rose from 40% to over 80%. Less than 2% of decisions were appealed, and most appeals were upheld. Salford City Council won the Planning Authority of the Year award in 2022.
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Objective ECM helped PIRSA manage information in a regulated environment. PIRSA needed to comply with the State Records Act 1997.... They chose an electronic document and records management system to improve decision-making. The solution made ministerial correspondence faster and easier. PIRSA aimed for better economic, environmental, and social outcomes. The system supports best practice process management.
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Objective ECM helped the Office of the Privacy Commissioner, NZ, break down information silos. The solution created a single information... repository and improved knowledge sharing. It ensured compliance with the Public Records Act 2005. The Office replaced a legacy complaint management system and improved customer service. The system also enhanced information security and management reporting.
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City of Greater Dandenong used Objective products to improve records management compliance. They needed an electronic system to track records... and support better resident services. The council adopted Objective Connect for file sharing and Objective GOV365 for Microsoft 365 governance. Integration with other systems made staff work easier. This helped the council deliver better outcomes to residents.
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Objective RegWorks replaced five separate systems for the Aviation and Maritime Security Division. AMS now uses one integrated platform for... transport security regulation. Staff can securely share information across aviation, maritime, and supply chain units. The new system supports policy, compliance, and reporting needs. AMS benefits from a tailored solution that adapts to regulatory changes.
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Objective Trapeze helped Blacktown City Council move from paper to digital in just 10 weeks. The council processes up to... 2400 complex development applications each year. Before, all admin work was manual, including printing and stamping. With Objective Trapeze, the team now stamps and sends plans digitally, often within the same day. This change reduced admin work and sped up feedback to applicants.
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Objective ECM helped the NSW Department of Premier & Cabinet go paperless. The department digitised documents and set up electronic... workflows for approvals. They process 7,000 pieces of ministerial correspondence each year. Approval turnaround times dropped from 10 days to 2. The team now works more efficiently and uses less office space. Staff, including senior executives, embraced the new system.
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Objective Connect helped Highlands and Islands Enterprise manage the Space Hub Sutherland project. The team needed a better way to... share documents with many external partners. Email was slow and caused confusion. Objective Connect created a secure, virtual workspace for sharing and tracking files. This made collaboration easier and kept everyone on the same page. The project team could now work faster and more safely.
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Objective ECM helps Scottish Natural Heritage manage information for the future. Staff can access the right information at the right... time. The system creates a complete corporate memory. This supports conservation and sustainable use of Scotland's natural heritage. Alan McKirdy says the solution lets them perform more effectively.
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Objective Nexus helped Tauranga City Council manage information across 46 business units. The council faced compliance challenges and staff frustration... with old tools. With Objective Nexus, they improved compliance and made systems easier to use. Staff can now find and share information in seconds. Remote work and document co-authoring became simple. Teams saw immediate, measurable improvements in productivity and decision-making.
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Objective Trapeze helped Palmerston North City Council move from a manual, paper-based system to a digital process for building consents. The council now... saves time and captures more accurate information. Features like measurement, compare, and stamping tools ensure documentation is correct. The process is simpler and less administrative work is needed. Staff feel confident that all information is checked and nothing is missed.
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Objective Trapeze helped Waitaki District Council move from paper to digital. The council saved time and money by switching to... digital document processing. Staff can now stamp and process consents much faster. Accuracy improved for the building and planning team. The community benefits from quicker consent approvals. The council found the new system easy to use and efficient.
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Objective ECM helps NOPSEMA manage unstructured information for offshore petroleum safety. The solution supports regulatory and business processes for a... mobile workforce. NOPSEMA uses Objective ECM to reduce health and safety risks in the industry. Reliable information management is critical to their duty of care. The system improves process reliability and lowers risk for personnel.
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Objective RegWorks helped Maritime New Zealand deliver two major regulatory reforms in just seven months. The agency needed to manage... new safety and certification systems for maritime operators and seafarers. Their old systems were not integrated and could not support the new requirements. With Objective RegWorks, Maritime NZ improved efficiency, streamlined workflows, and created a single view of operators. The solution enabled faster decisions and set the stage for future updates.
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Objective helped the Attorney General's Department of South Australia improve digital access to government services. The department used Objective to... track briefs and manage documents in real time. This reduced the need for physical records and improved information governance. Citizens now get results faster and more efficiently. Personal information is kept secure and records are governed automatically.
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Objective Connect helped Cumbria County Council share files securely with external partners. The council needed a simple, secure solution for... 4,000 users. After Storm Desmond, they had to rebuild 600 assets and work with many contractors. Objective Connect made collaboration easy and met strict security needs. Users and IT teams found the system simple and reassuring.
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Objective RegWorks helped the Ministry for Primary Industries in New Zealand merge fragmented fisheries systems into one secure platform. Before, staff had... to use many old systems and re-enter data, which caused errors and wasted time. With RegWorks, all fisheries compliance data is now in one place. This makes enforcement easier and helps the ministry plan better. The system supports daily compliance work and long-term strategy.
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Objective Connect helped Wyndham City Council move planning approvals online. The council increased monthly processed applications from 300 to 1,000.... They did not need to hire more staff. Objective Trapeze enabled digital approval of development applications. Objective ECM automated document management and workflow. The council improved efficiency and collaboration with contractors and applicants.
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Health Corporate Network uses Objective ECM and Workflow to manage 6,000 daily transactions for the Western Australia Department of Health. With 650 staff,... HCN needed to improve business processes and automate workflows. They adopted Objective's electronic document and records management system. Staff now create, organize, and share documents in one place. The solution supports a paperless office and streamlines business operations.
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Objective Nexus helped the Scottish Charity Regulator move to the cloud. OSCR automated information governance and improved records compliance. Staff... now save time and work more productively. The platform keeps data safe and up to date. This supports better service for charities and the public.
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Objective Connect helped The Charity Commission for England and Wales speed up investigations. Before, investigators spent weeks sourcing and digitising... evidence. Now, a secure cloud portal lets them upload and review documents right away. The portal is easy for everyone to use. This change saves a lot of time and effort for the team.
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Objective Build helped Tauranga City Council process building consents faster and with more transparency. The council faced high demand and... frequent legislative changes. With Objective Build, applicants can track their applications and see what is needed. Council staff now handle fewer enquiries and process consents more quickly. The platform makes it easier to train new staff and adapt to new regulations.
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Objective Trapeze helped Salford City Council improve their planning process. The council can now do complex calculations and compare plans... faster, saving time and reducing mistakes. After using Objective Trapeze, 97% of planning applications were decided on time. The discharge of conditions rate rose from 40% to over 80%. Less than 2% of decisions were appealed, and most appeals supported the council. Salford City Council won the RTPI Planning Authority of the Year award in 2022.
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Objective GOV365 helped NatureScot capture information from Microsoft Teams and save it directly to a file plan. This reduced the... risk of losing or misplacing data. NatureScot needed a solution that worked in the background with little user effort. The product automated information management and gave peace of mind that all data was saved. The solution supported remote work and compliance needs during the pandemic.
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Objective Connect helped Highlands and Islands Enterprise manage the Space Hub Sutherland project. The team needed a better way to... share documents and work with many partners. Email was slow and caused problems. Objective Connect gave them a secure online workspace. This made it easy to track changes and keep everyone on the same page. The project team said the features were amazing and helped remove communication bottlenecks.
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Objective helped City of Greater Dandenong improve records management and compliance. The council needed a better electronic system to track... records and serve residents. They used Objective Connect for file sharing and Objective GOV365 for Microsoft 365 governance. The tools made it easier for staff to work and deliver better services. Integration with other systems was a key benefit for the council.
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Objective Build helped Central Hawke's Bay District Council handle a surge in building consent applications. The council needed a better... way to manage high demand in their Planning and Building team. Objective Build made the process for building consent applications easier, faster, and more transparent. The team now receives data in a consistent way, making their work more efficient. The council can respond to customer needs more often and with greater speed.
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Objective Connect helped The Charity Commission for England and Wales speed up its investigations. Before, investigators spent weeks collecting and... digitising evidence. Now, they use a secure cloud portal to upload and access documents right away. This saves a lot of time and effort. Investigators can work from anywhere and handle thousands of documents quickly.
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Objective Keystone helps Bracknell Forest Council run public consultations. The council uses it to create and manage planning documents. Many... people can work on documents at the same time. The platform makes it easy to publish and promote consultations. Reports with graphs and data are quick to generate. The council can see public opinion in real time.
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Objective helped the Attorney General's Department of South Australia improve governance and efficiency. The department needed to protect privacy and... make records easy to access. With Objective, they track department briefs and manage documents in real time. This reduced the use of physical records. Information governance and business processes improved. People in South Australia now get results faster and more efficiently.
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Objective Build helped Central Hawke's Bay District Council handle a surge in building consent applications. The platform made the process... faster and easier for property owners and designers. Council staff now receive data in a consistent way, improving efficiency. The team can respond to customer needs more quickly. The solution brings transparency for everyone involved in the process.
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Objective Reach/Connect for Safety helped the NSW Department of Communities and Justice and other Australian child protection agencies securely share information. Before, case workers... struggled to access vital data across states due to different systems. Objective built a SaaS data-matching platform, enabling real-time decision-making and better coordination. The solution improved child safety outcomes by breaking down barriers between agencies. It now supports all child protection agencies across Australia.
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Objective Build helped Tauranga City Council speed up building consent processing. The council now gives applicants full visibility into their... applications. Staff spend less time answering questions and more time on safety. The platform adapts to new regulations and makes training easier. Everyone gets a more consistent experience with Objective Build.
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Objective worked with the NSW Department of Communities and Justice and all Australian state and territory child protection agencies to build a world-first data matching platform. The challenge was... to securely share vital information across borders, as agencies used different technologies and methods. Objective created a solution that enables real-time decision-making and better coordination. The platform helps agencies find records quickly, even with incomplete data, and comply with policy and legislation. This has improved child safety outcomes by allowing early action and more informed decisions.
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Objective Connect helped Land Information New Zealand share large numbers of documents with external parties. Email was slow and risky,... with limits on attachments and inbox size. Staff used unsafe methods to share files, causing delays. With Objective Connect, sharing became secure and fast. Staff preferred it over other tools like Office 365 and Dropbox. Requests for access increased quickly after the pilot.
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Objective Keystone helps Bracknell Forest Council run community consultations. The council uses it to create and manage planning documents. Many... staff can work together on documents at the same time. The platform lets the council publish plans for public comment and share them on social media. Reports with graphs and data are quick to make, so the council can see public opinion fast. This helps the council and the community talk to each other in real time.
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Objective Nexus helped the Scottish Charity Regulator move to the cloud. OSCR needed better information governance and data management. The... platform automated key processes and improved staff productivity. Staff now save time and deliver better service to charities. OSCR uses Objective Nexus as a secure, up-to-date corporate memory. The solution supports compliance and adapts to changing technology needs.
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Objective RegWorks helped Wage Inspectorate Victoria oversee workplace laws in Victoria. WIV needed a system to manage calls, enquiries, investigations,... and legal work in one place. Staff found Objective RegWorks easy to use and helpful for spotting trends. In the first year, WIV helped hundreds of thousands of Victorians recover owed money. They investigated hundreds of cases and took some to court. Objective RegWorks gave WIV a complete view of their work and improved their results.
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Objective Trapeze helped Waitaki District Council move from paper to digital. Before, staff spent a lot of time on manual... tasks like stamping and sorting documents. With Objective Trapeze, the council saves time and money. Consent processing is now faster and more accurate. The building and planning team finds their work easier. The community benefits from quicker document approvals.
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Objective Connect helped the Welsh Government quickly set up a secure cloud hub to manage information for rehousing Ukrainian refugees. The solution enabled... real-time collaboration across local authorities, health, and police. Without Objective Connect, the team would have relied on email, causing delays. The platform ensured fast, safe sharing of critical data. This allowed the government to provide immediate support to displaced families.
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Objective Keyplan helped Wiltshire Council process over 10,000 Regulation 19 representations in one third of the time compared to Regulation 18. The council saved... about nine months in their planning consultation process. The tool made document production and stakeholder engagement easier. Wiltshire Council improved internal efficiency and made consultations simpler for users. The partnership with Objective supports ongoing planning reforms and digital transformation.
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Objective Connect helped Taronga Zoo improve information security and file sharing. Before, the zoo used consumer-grade sharing tools, which made... tracking documents hard. Now, with Objective Connect, they use secure, enterprise-grade file sharing. This gives them confidence and peace of mind. The solution supports compliance and audit needs for this government agency and non-profit.
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Objective Keyplan helped Wiltshire Council process over 10,000 representations for Regulation 19 in one-third the time compared to Regulation 18. The council saved... about nine months by using this digital planning solution. Objective Keyplan improved document production and made consultations easier for both staff and the public. The technology also increased stakeholder engagement and supported planning reform. Wiltshire Council now sees Objective Keyplan as essential for future planning needs.
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Objective RegWorks helped Wage Inspectorate Victoria enforce workplace laws. The agency used the platform to manage calls, enquiries, investigations, and... legal work in one place. Staff found the system easy to use and could spot trends in reports. In the first year, WIV helped hundreds of thousands of Victorians recover owed money. The solution enabled WIV to investigate and take legal action efficiently.
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Objective Build helped Waitomo District Council make building consents more transparent. The council used the Objective Build Inspections App to... give real-time updates and instant access to documents. Builders can now manage consents across councils with one login. This reduced delays and improved communication between the council and the community. The process is now more collaborative and trusted, leading to safer buildings.
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Objective redeveloped the Safe-T-Cam software for New South Wales Roads and Maritime Services. The goal was to enable automated average... speed enforcement across 25 highway zones in two years. The system processed images from multiple cameras and analyzed large data sets with little human input. Objective delivered the project on time and within budget. The solution met strict legal standards and helped improve road safety in NSW.
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Objective Connect helped the Welsh Government quickly rehouse Ukrainian refugees. The government set up a secure, cloud-based hub for sharing... and updating critical information. This allowed fast, real-time collaboration across local authorities, health, and police. Without Objective Connect, the process would have been much slower. The solution was vital for managing urgent resettlement needs.
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Objective GOV365 helped NatureScot capture and save information from Microsoft Teams. The solution worked in the background, so users did... not have to change how they worked. NatureScot avoided losing or misplacing important data. The system automated information management during the pandemic. Staff felt confident that all records were safely stored.
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Objective ECM helped ACT Planning and Land Authority improve service delivery for ACT citizens. The agency used the system to... manage records and documents more efficiently. Staff workload decreased as document storage and retrieval became faster. The solution made it easier to respond to Freedom of Information requests. Information sharing increased with multiple users accessing the same data.
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Objective Keystone helped UniSuper cut PDS roll time by a third. Manual processes were slow and required many tools. With... Objective Keystone, UniSuper now tracks, reviews, and signs off documents faster. The platform ensures documents are clear and compliant. UniSuper's team saves time and meets regulatory needs more easily.
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Objective Keystone helped HUB24 cut time to market for new products by 50%. The company faced growing challenges with disclosure... documentation as their business expanded. Using Objective Keystone, HUB24 improved document accuracy and compliance. The software reduced errors and made internal approvals easier. HUB24 now manages over 300 documents efficiently and brings new offers to market faster.
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Objective Keystone helped Insignia Financial Group cut their disclosure document production time in half. The team faced pressure after acquiring... MLC & Plum Insurance, needing to create hundreds of documents quickly. Their old process was slow and prone to errors. With Objective Keystone, they now produce annual reports, product disclosure statements, and insurance guides faster and more accurately. The platform reduced risk and improved content management for the disclosure governance team.
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Objective Keystone helped HUB24 transform their document process. HUB24 needed faster, accurate, and compliant disclosure documents. Using Objective Keystone, they... cut their time to market by 50%. The platform reduced errors and increased accountability. HUB24 now manages over 300 documents efficiently. The solution set them up for future success.
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Objective Keystone helped Transform Consulting improve disclosure processes for financial services clients. Manual product disclosure was slow and risky. With... Objective Keystone, Transform Consulting's clients updated over 200 investment tables instantly. The solution reduced risk and improved governance. Transform Consulting now meets deadlines more easily and saves costs for clients.
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Objective Keystone helped Mayflower Consulting manage Product Disclosure Statements (PDS) for wealth management clients. The platform gave them a single... source of truth and an auditable process. It reduced the time needed to produce PDSs. The track changes feature made it easy to compare versions and gather feedback. Mayflower Consulting lowered compliance costs and increased publishing speed.
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Objective Keystone helped Transform Consulting improve disclosure processes for financial services clients. Manual product disclosure was slow and risky. With... Objective Keystone, clients updated over 200 investment tables instantly with one change. The solution brought cost savings, better governance, and less risk. Transform Consulting now meets deadlines and ensures due diligence for its clients.
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Delta Electricity used Objective ECM to manage all corporate information in one place. The company needed better access to accurate... and secure information for both head office and remote power station staff. With Objective ECM, Delta improved collaboration and knowledge sharing. Staff now access engineering drawings and documents instantly. The solution helps Delta comply with state legislation and supports ongoing business needs.
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Objective ECM and Workflow helped Barwon Water secure all corporate information. The solution enabled Barwon Water to manage documents and... records in one place. This reduced the cost of document retrieval and reproduction. All documentation is now securely stored in a single repository. Barwon Water can now meet strict industry and government demands for information security.
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Objective Keystone helped Insignia Financial Group cut document production time in half. The Disclosure Governance team used to face errors... and delays with old processes. After adopting Objective Keystone, they managed complex insurance content faster and with fewer mistakes. The platform reduced risk and improved technical accuracy for insurance guides and reports. Team members now coach others on using the software across the business.
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Objective RegWorks helped CareSouth save hours on administrative tasks. Staff now complete work in minutes that used to take hours.... The platform integrates with existing systems and keeps client data safe and easy to access. CareSouth uses Objective RegWorks as a single source of truth for over 2,000 clients. This lets their team focus more on supporting vulnerable people, not paperwork.
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Objective helps ResMed speed up product launches and meet strict medical regulations. Over 1,400 users in 18 countries use Objective... for content, collaboration, and process management. ResMed relies on Objective to connect teams and improve business processes. The solution supports compliance with local and international health standards. ResMed has seen consistent growth and global reach with Objective's support.
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Objective RegWorks helped CareSouth save time on administrative tasks. CareSouth supports over 2000 vulnerable people in New South Wales. They... struggled with many disconnected systems. Objective RegWorks gave them one platform that connects with their other tools. Staff can now do tasks in minutes instead of hours. The system is easy to update and keeps client data safe and accessible.
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