Northpass LMS Overview

Northpass is a dynamic training platform tailored for mid-market and enterprise companies focusing on customer education. This LMS (Learning Management System) empowers businesses to create impactful customer education programs. A standout feature is its ability to seamlessly integrate with existing systems, ensuring a smooth learning experience. Northpass supports a variety of content types, making it versatile for different training needs. Its user-friendly interface simplifies course creation and management, allowing companies to efficiently educate their customers. By enhancing customer knowledge, businesses can drive engagement and loyalty. Northpass is now part of Gainsight, reflecting its commitment to pioneering customer education solutions.

Use Cases

Customers recommend Onboarding, Engaging And Following Up, Social Media Analytics, as the business use cases that they have been most satisfied with while using Northpass LMS.

Other use cases:

  • Workflow Management
  • White Labeling
  • Create Learning Path
  • Channel Marketing
  • Business Development
  • Lifetime Value Management
  • Measuring Net Promoter Score
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Northpass LMS.

Other priorities:

  • Scale Best Practices
  • Acquire Customers
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Northpass LMS Use-Cases and Business Priorities: Customer Satisfaction Data

Northpass LMS works with different mediums / channels such as Video. and Mobile.

Northpass LMS's features include Personalization. and Northpass LMS support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Northpass LMS analytics capabilities include Analytics, and Custom Reports.

Northpass LMS, belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Northpass is a training platform for customer education in mid-market and enterprise companies. Customer education programs are powered by Northpass LMS.

Northpass LMS Customer wins, Customer success stories, Case studies

What solutions does Northpass LMS provide for Onboarding?

How does Northpass LMS address your Engaging And Following Up Challenges?

SPS Commerce - Computer Software

Northpass helped SPS Commerce build a custom learning center for its cloud-based supply chain software. SPS needed to deliver personalized training to over 40,000 customers but struggled to scale sup...port. Northpass enabled adaptable course structures and a user-friendly interface. SPS increased customer retention by 30% in one year. The solution also reduced support calls and improved operational efficiency.

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Shopify - Internet

Shopify used Northpass to build a customer academy for its eCommerce platform. Shopify wanted to help customers learn how to use its tools and run their businesses better. Northpass gave Shopify a mo...dern LMS with features like quizzes, learning paths, and analytics. Shopify delivered over 230 courses to more than 750,000 learners. Monthly learner usage increased by 491%. Shopify now has four academies for different audiences, all powered by Northpass.

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Health Current - Hospital & Health Care

Northpass helped Health Current, Arizona's health information exchange, improve training for healthcare providers. Health Current needed a scalable, easy-to-use LMS to train employees and partners ac...ross the state. Northpass provided a mobile-friendly platform that allowed fast course creation and flexible access. Health Current trained over 25,000 healthcare providers and improved knowledge retention. Security incidents from malware and phishing dropped from 80% to 10% after using Northpass.

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Bonfire

Northpass helped Bonfire save over 2,000 hours a year by removing the need for one-on-one customer trainings. Bonfire used Northpass to deliver digital customer education. This change made their trai...ning process faster and more efficient. The result was a big time savings for their team. Bonfire's Client Enablement Manager shared this success.

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Sumeru Chatterjee, CustomerEducation.org - Information Services

Northpass helps companies switch from traditional to digital customer education. This change can save hundreds of thousands of dollars each year. Companies can free up 30% of customer success manager...s' time by removing live training. Digital education gives customers faster and more convenient experiences. The business case shows the ROI and trade-offs of digital versus traditional education.

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Evergage

Evergage uses Northpass to train its customers and employees. The training helps people learn about the product. Northpass makes it easy to deliver training. Evergage can give better support to users.... The training helps everyone use the product well.

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Northpass LMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.84/5 ★

Read Reviews (9)
Custom Reports

3.82/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.84/5 ★

Read Reviews (9)
Custom Reports

3.82/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Northpass LMS

Top Failure Risks for Northpass LMS

Northpass Profile

Company Name

Northpass

Company Website

https://www.northpass.com/

HQ Location

6 Upper Pond Road, Suite 8001, Parsippany, NJ 07054, US

Employees

11-50

Social

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Financials

SERIES A