Northpass LMS: Product updates, Customer stories, and Insights | 2026 Cuspera

Northpass helped SPS Commerce build a custom learning center for its cloud-based supply chain software. SPS needed to deliver personalized training to over 40,000 customers but struggled to scale sup...port. Northpass enabled adaptable course structures and a user-friendly interface. SPS increased customer retention by 30% in one year. The solution also reduced support calls and improved operational efficiency.
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Shopify used Northpass to build a customer academy for its eCommerce platform. Shopify wanted to help customers learn how to use its tools and run their businesses better. Northpass gave Shopify a mo...dern LMS with features like quizzes, learning paths, and analytics. Shopify delivered over 230 courses to more than 750,000 learners. Monthly learner usage increased by 491%. Shopify now has four academies for different audiences, all powered by Northpass.
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Northpass helped Health Current, Arizona's health information exchange, improve training for healthcare providers. Health Current needed a scalable, easy-to-use LMS to train employees and partners ac...ross the state. Northpass provided a mobile-friendly platform that allowed fast course creation and flexible access. Health Current trained over 25,000 healthcare providers and improved knowledge retention. Security incidents from malware and phishing dropped from 80% to 10% after using Northpass.
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Northpass helped Bonfire save over 2,000 hours a year by removing the need for one-on-one customer trainings. Bonfire used Northpass to deliver digital customer education. This change made their trai...ning process faster and more efficient. The result was a big time savings for their team. Bonfire's Client Enablement Manager shared this success.
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Northpass helps companies switch from traditional to digital customer education. This change can save hundreds of thousands of dollars each year. Companies can free up 30% of customer success manager...s' time by removing live training. Digital education gives customers faster and more convenient experiences. The business case shows the ROI and trade-offs of digital versus traditional education.
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Evergage uses Northpass to train its customers and employees. The training helps people learn about the product. Northpass makes it easy to deliver training. Evergage can give better support to users.... The training helps everyone use the product well.
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