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Northpass LMS: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Northpass LMS
Brand: Northpass LMS
Rating: 4.0 (82 reviews)

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Northpass: learning platform designed specifically...

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Northpass LMS Overview

Northpass is a dynamic training platform tailored for mid-market and enterprise companies focusing on customer education. This LMS (Learning Management System) empowers businesses to create impactful customer education programs. A standout feature is its ability to seamlessly integrate with existing systems, ensuring a smooth learning experience. Northpass supports a variety of content types, making it versatile for different training needs. Its user-friendly interface simplifies course creation and management, allowing companies to efficiently educate their customers. By enhancing customer knowledge, businesses can drive engagement and loyalty. Northpass is now part of Gainsight, reflecting its commitment to pioneering customer education solutions.

Use Cases

Customers recommend Onboarding, Engaging And Following Up, Social Media Analytics, as the business use cases that they have been most satisfied with while using Northpass LMS.

Other use cases:

Workflow Management
White Labeling
Create Learning Path
Channel Marketing
Business Development
Lifetime Value Management
Measuring Net Promoter Score

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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Northpass LMS.

Other priorities:

Scale Best Practices
Acquire Customers

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Northpass LMS Use-Cases and Business Priorities: Customer Satisfaction Data

Northpass LMS works with different mediums / channels such as Video. and Mobile.

Northpass LMS's features include Personalization. and Northpass LMS support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Northpass LMS analytics capabilities include Analytics, and Custom Reports.

Northpass LMS, belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Northpass is a training platform for customer education in mid-market and enterprise companies. Customer education programs are powered by Northpass LMS.

Comprehensive Insights on Northpass LMS Use Cases

How can Northpass LMS optimize your Onboarding Workflow?

Why is Northpass LMS the best choice for Engaging And Following Up?

Case Studies

Computer Software

CASE STUDY SPS Commerce

Northpass helped SPS Commerce build a custom learning center for its cloud-based supply chain software. SPS needed to deliver personalized training to over 40,000 customers but struggled to scale sup...port. Northpass enabled adaptable course structures and a user-friendly interface. SPS increased customer retention by 30% in one year. The solution also reduced support calls and improved operational efficiency.

Hospital & Health Care

CASE STUDY Health Current

Northpass helped Health Current, Arizona's health information exchange, improve training for healthcare providers. Health Current needed a scalable, easy-to-use LMS to train employees and partners ac...ross the state. Northpass provided a mobile-friendly platform that allowed fast course creation and flexible access. Health Current trained over 25,000 healthcare providers and improved knowledge retention. Security incidents from malware and phishing dropped from 80% to 10% after using Northpass.

Computer Software

CASE STUDY AgriWebb

Northpass helped AgriWebb launch AgriWebb Academy, an online learning hub for farmers and stakeholders. AgriWebb needed a scalable way to train customers after in-person sessions became impossible. N...orthpass made it easy to create short courses and segment content for different users. The academy improved onboarding and increased product adoption by 26% for existing customers. More customers now have deeper conversations about the product, showing better engagement and understanding.

Real Estate

CASE STUDY Compass

Northpass helped Compass scale agent training for over 18,000 real estate agents. Compass needed to move beyond in-person training as its team grew quickly. Northpass delivered an easy-to-use, custom...izable learning platform. Agents now access on-demand courses and get more value from expert sessions. Compass improved product adoption and learning across its large, distributed workforce.

Government Administration

CASE STUDY Bonfire

Northpass helped Bonfire build and scale Bonfire Academy for government procurement teams. Bonfire needed a way to educate users without growing its customer excellence team. Northpass provided an LM...S that was easy to scale and customize. Bonfire saved 2,000 hours a year by removing 1:1 training. 100% of implementations now use Bonfire Academy, reducing support tickets and speeding up onboarding. 25% of organizations use the academy, leading to more informed users and better customer experiences.

Internet

CASE STUDY Shopify

Shopify used Northpass to build a customer academy for its eCommerce platform. Shopify wanted to help customers learn how to use its tools and run their businesses better. Northpass gave Shopify a mo...dern LMS with features like quizzes, learning paths, and analytics. Shopify delivered over 230 courses to more than 750,000 learners. Monthly learner usage increased by 491%. Shopify now has four academies for different audiences, all powered by Northpass.