Real-World Case Studies and Customer Success Stories with Newired

Newired helped Synertrade cut training expenses by 60% and reduce support tickets by 40%. Synertrade needed better onboarding and multilingual... user support for its e-procurement platform. Users often skipped manuals and overloaded support with tickets. Newired provided in-app guidance and real-time training, making onboarding faster and easier. Synertrade saw improved usability, higher customer satisfaction, and smoother onboarding for both internal and external users.
Show More..

Newired helped Profesia cut support requests by 54% for calls and 38% for emails. Profesia used Newired to train employees... on their ALM-based activity reporting system. Before Newired, mistakes and support requests increased as the company grew. Traditional training failed to solve the problem. With Newired, employees learned faster and made fewer errors on timesheets. The process became easier and more efficient for everyone.
Show More..

Newired helped Profesia train employees on their ALM activity reporting system. Profesia faced rising support requests and mistakes as their... team grew. Traditional training methods failed to solve the problem. After using Newired, Profesia saw a 54% drop in phone support calls and a 38% drop in support emails. Employees made fewer mistakes and filled out timesheets faster.
Show More..

Newired Journeys helped Wittel speed up employee onboarding on their corporate CRM, SugarCRM. Wittel faced high training costs and many... support tickets after switching from Salesforce to SugarCRM. Newired Journeys provided in-app guidance and standardized training. Training expenses dropped by 51%. Support tickets per month fell by 30%. Employees became more independent and retraining activities stopped. Wittel improved productivity and reduced onboarding time with Newired.
Show More..

Newired Journeys helped Wittel cut training expenses by 51% and reduce monthly support tickets by 30%. Wittel, a Brazilian system... integrator, needed to onboard employees to SugarCRM quickly and standardize training. Newired provided in-app guidance and process-driven support, making employees more independent. Training time dropped from one week to three days per employee. Wittel now manages all internal training and support with Newired, improving productivity and reducing costs.
Show More..

Newired helped Profesia cut incoming support emails by 54% and calls by 38%. Profesia used Newired to train employees on... their ALM-based activity reporting system. Before Newired, mistakes and support requests rose by 42% in one month. Traditional training failed, but Newired enabled continuous, effective learning. Employees now make fewer mistakes and work faster with timesheets.
Show More..

Newired helped Synertrade cut training expenses by 60% and reduce support tickets by 40%. Synertrade used Newired for onboarding and... digital adoption on its e-procurement platform. The solution provided in-app guidance and multilingual support for users. Newired worked on both SaaS and on-premise setups, improving usability and customer satisfaction. Synertrade praised Newired for flexible pricing, easy integration, and strong support.
Show More..

Newired Journeys helped Wittel, a Brazilian system integrator, speed up onboarding on SugarCRM. Wittel cut training expenses by 51% and... reduced support tickets by 30% in eight months. Employees now solve most issues without extra help. Training time dropped from one week to three days per employee. Wittel’s IT team found Newired easy to use and expanded it across departments.
Show More..

CitizenM used Newired to help its finance team adopt new digital processes. The hotel group was growing fast and needed... a scalable way to train staff on new systems. Newired provided step-by-step, in-app guidance, replacing bulky manuals and one-off training. This led to faster adoption, less reliance on documentation, and more confident daily operations. The finance team now works smoothly with new systems, not against them.
Show More..

Newired helped CitizenM, a global hotel group, speed up adoption of new finance processes. The digital adoption tool gave step-by-step... guidance inside their systems. This reduced the need for manuals and training. Employees felt more confident and worked better with new tools. The team now uses the system with less stress and more success.
Show More..

Newired helped Acea Energia improve digital onboarding and customer management in Salesforce. Over 650 users now access 240+ operational journeys... and 400+ tooltips. The solution gives real-time CRM guidance, reducing training needs and time spent searching for information. Staff can follow step-by-step instructions for complex tasks. Acea Energia saw faster customer management, better knowledge sharing, and improved compliance.
Show More..

Newired helped Acea Energia improve customer management with digital onboarding in Salesforce. Over 650 users now access 240+ operational journeys... and 400+ tooltips. The solution gives real-time CRM guidance, reducing training needs and time spent on data requests. Staff training improved with offline journey previews. Acea Energia saw faster, more secure customer management and better knowledge management.
Show More..

Newired helped KUKA improve their document signing process in Polarion. KUKA faced delays and confusion, with many support tickets and... long training times. Newired provided interactive step-by-step guides for users. This reduced support tickets by 30%, cut process training time by 50%, and increased process conformity by 40%. KUKA saw better user experience, higher productivity, and fewer errors.
Show More..

Newired helped KUKA cut support tickets by 30%. KUKA used Newired to create step-by-step guides in Polarion. This made document... signing easier for users. Training time dropped by 50%. Process conformity improved by 40%. KUKA saw higher user satisfaction and faster adoption of their system.
Show More..

Newired helped Synertrade improve user onboarding and support for its e-procurement platform. Synertrade faced high training costs and too many... support tickets due to complex software and multilingual needs. Newired provided in-app guidance and multilingual help, making onboarding faster and easier. Training expenses dropped by 60%. Support tickets per month fell by 40%. Synertrade saw better usability and higher customer satisfaction with no extra development work.
Show More..

Newired helped KUKA cut support tickets by 30%. KUKA used Newired to create interactive guides in Polarion. This made document... signing easier and reduced training time by 50%. Process conformity improved by 40%. Employees found the system simpler and made fewer mistakes. User satisfaction and productivity increased with Newired's digital adoption platform.
Show More..