Medallia Text Analytics Overview

MonkeyLearn offers no-code text analytics, enabling easy data processing. Users can start for free and leverage powerful tools to analyze text.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using Medallia Text Analytics.

Other use cases:

  • Campaign Management
  • Drip Marketing
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Medallia Text Analytics.

Other priorities:

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Medallia Text Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Text Analytics's features include Feedback Surveys. and Medallia Text Analytics support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Medallia Text Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"...MonkeyLearn is an AI platform that allows you analyze text with Machine Learning to automate business workflows and save hours of manual data processing...." Peer review from MonkeyLearn

Medallia Text Analytics, belong to a category of solutions that help Authoring and Publishing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Text Analytics

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Medallia Text Analytics is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Enterprise, and Mid Market.

Medallia Text Analytics Customer wins, Customer success stories, Case studies

What benefits does Medallia Text Analytics offer for Workflow Management?

 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

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3M - Manufacturing

Medallia Experience Cloud helped 3M improve its B2B distribution website. 3M used distributor feedback to guide changes after consolidating over 1000 ERP systems. The team reduced page load times by ...60%. Average satisfaction scores increased by 3 points. 3M also made many usability improvements based on customer ideas. These changes made it easier for distributors to do business with 3M.

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CosmosDirekt - Insurance

Medallia helped CosmosDirekt improve customer experience in the insurance sector. The company used Medallia's platform to collect feedback and manage customer interactions. This allowed CosmosDirekt ...to better understand customer needs. The solution helped them make changes to improve service. The case shows how Medallia supports insurance companies in customer experience management.

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Sunrise - Telecommunications

Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.

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Sam’s Club - Retail

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Medallia Text Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (13)
Analytics

4.40/5 ★

Read Reviews (14)
Custom Reports

4.00/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5 ★

Read Reviews (13)
Analytics

4.40/5 ★

Read Reviews (14)
Custom Reports

4.00/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Medallia Text Analytics

Top Failure Risks for Medallia Text Analytics

Medallia Inc News

Product

Medallia Upgrade Adds Real-Time "Frontline" Data

Medallia has upgraded its platform with new AI capabilities aimed at enhancing customer and employee experiences. The update includes Intelligent Summaries for Text Analytics, Mobile Scorecard Notifications, expanded Spanish language support, and Root Cause Assist on Mobile Scorecards. These features deliver real-time insights to frontline workers, enabling faster, smarter decision-making and significant efficiency gains.

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Partnership

Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -

Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.

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Partnership

Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals

Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback through Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.

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Partnership

Volkswagen Group UK announces updated CX partnership with Medallia and ...

Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-time customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.

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Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

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Financials

SERIES F