Local Clarity - Review Management for Multi-location Brands and Enterprises
Retail Case Studies and Success Stories with LocalClarity
CASE STUDY Pharmacy
LocalClarity helped a retail pharmacy chain manage a surge in phone calls during COVID. The pharmacy used LocalClarity's Google Posts to share real-time updates across thousands of locations. This st...rategy reduced nearly 30,000 phone calls per day and eliminated over 2 million calls in 18 months. The campaign saved the retailer millions by cutting operational costs and free advertising expenses. The solution provided timely, accurate information to customers at no extra cost.
LocalClarity's Intelligent Auto Response helped a large retail chain in Brasil save 4,500 hours per year. The retailer faced too many customer reviews to handle after COVID. LocalClarity set up autom...ated campaigns to reply to rating-only reviews in Portuguese. The system used multiple templates and sent responses at the right times. The retailer cut review response time by 71%. The team now focuses on complex reviews, and customer satisfaction went up.
LocalClarity used its Generative AI and ReviewsInbox to help a national retailer track Google Local Guide reviews. The retailer wanted to understand the impact of Local Guide contributions across hun...dreds of locations. LocalClarity built a workflow using AI to identify and tag Local Guide reviews by analyzing user images for star icons. The system auto-tagged 16% of reviews with Local Guide rankings. The retailer found these reviews were longer and less positive, leading to operational changes and better insights into customer sentiment.
Marketing and Advertising Case Studies and Success Stories with LocalClarity
CASE STUDY South African agency
LocalClarity's Explore! tool helped a South African agency manage a surge in holiday customer reviews. The agency used a new workflow with pre-filtered templates and snippets to craft better response...s. In just 30 days, each representative increased their daily review responses by 600%. The responses were longer and more unique, improving client satisfaction. The agency handled more reviews efficiently and profitably.
Computer Software Case Studies and Success Stories with LocalClarity
CASE STUDY A software platform supporting independently-owned restaurant chains
LocalClarity helped a software platform for restaurant chains improve Google Business Profile Health Scores. The client needed a way to track and boost search listing strength across thousands of loc...ations. LocalClarity built a custom scoring system and worked with the client to fill data gaps and engage customers. In two months, average Health Scores rose from 42 to 64. After five months, impressions increased by 12% and actions by 10%. The client rolled out the program to all locations, expecting millions in added revenue.
Hospital & Health Care Case Studies and Success Stories with LocalClarity
CASE STUDY A large network of urgent care clinics
LocalClarity helped a large network of urgent care clinics fix errors in their Waze listings. The clinics faced problems with public edits on Waze that changed important contact details. LocalClarity... built a process to find and check each Waze listing, then update the details using Google Business Profile. On the first run, they found and fixed errors in 85 listings, about 7% of locations. Now, the process catches 5-10 new errors each month before patients complain.
Restaurants Case Studies and Success Stories with LocalClarity
CASE STUDY Coffee Shop
LocalClarity helped a small coffee shop in the United Kingdom improve its online presence. The shop used the ReviewsInbox™ tool and generative AI to respond to all customer reviews. In three months, ...website visits increased by 20%. Phone inquiries from local search rose by 12%. The shop built stronger customer relationships and became more visible on Google.
CASE STUDY A large collective of independent restaurants
LocalClarity helped a large group of independent restaurants increase phone calls for delivery orders. The restaurants used LocalClarity to respond to Google reviews and improve their local map ranki...ngs. This strategy led to a big increase in calls from Google search. The restaurants now get one million more phone calls each year. This boost in calls brought in millions of dollars in extra revenue.
LocalClarity's AI-powered review response solution helped a large restaurant chain manage a surge in customer reviews. The team used generative AI to create on-brand, detailed responses for each revi...ew. The new workflow let the team answer 105% more reviews per session. Most AI-generated responses were accepted without edits. The solution kept response quality high while reducing manual workload and boosting efficiency.
LocalClarity helped an Australian restaurant chain fix problems with syncing special holiday hours on Google. The team built a single source of truth for all locations' hours. Changes on the website ...now update on Google within an hour. This saves hundreds of hours each year. The marketing team can now focus on getting and keeping customers instead of fixing data.
Other Industry Case Studies and Success Stories with LocalClarity
CASE STUDY A prominent travel brand
LocalClarity ReviewsInbox™ helped a large travel brand with over 2,000 locations link customer-submitted images to specific reviews. The brand struggled to view images and videos with reviews at scal...e, limiting their ability to understand feedback. LocalClarity built AI-based processes to match images and reviews, letting the brand see all media in one place. This new process paired 1,600 images monthly with reviews, giving the brand better insight into customer feedback and improving review management.
