LocalClarity: Product updates, Customer stories, and Insights | 2026 Cuspera

LocalClarity's Explore! tool helped a South African agency manage a surge in holiday customer reviews. The agency used a new workflow with pre-filtered templates and snippets to craft better response...s. In just 30 days, each representative increased their daily review responses by 600%. The responses were longer and more unique, improving client satisfaction. The agency handled more reviews efficiently and profitably.
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LocalClarity's Intelligent Auto Response helped a large retail chain in Brasil save 4,500 hours per year. The retailer faced too many customer reviews to handle after COVID. LocalClarity set up autom...ated campaigns to reply to rating-only reviews in Portuguese. The system used multiple templates and sent responses at the right times. The retailer cut review response time by 71%. The team now focuses on complex reviews, and customer satisfaction went up.
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LocalClarity helped a large group of independent restaurants increase phone calls for delivery orders. The restaurants used LocalClarity to respond to Google reviews and improve their local map ranki...ngs. This strategy led to a big increase in calls from Google search. The restaurants now get one million more phone calls each year. This boost in calls brought in millions of dollars in extra revenue.
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LocalClarity helped a large network of urgent care clinics fix errors in their Waze listings. The clinics faced problems with public edits on Waze that changed important contact details. LocalClarity... built a process to find and check each Waze listing, then update the details using Google Business Profile. On the first run, they found and fixed errors in 85 listings, about 7% of locations. Now, the process catches 5-10 new errors each month before patients complain.
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LocalClarity's AI-powered review response solution helped a large restaurant chain manage a surge in customer reviews. The team used generative AI to create on-brand, detailed responses for each revi...ew. The new workflow let the team answer 105% more reviews per session. Most AI-generated responses were accepted without edits. The solution kept response quality high while reducing manual workload and boosting efficiency.
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LocalClarity ReviewsInbox™ helped a large travel brand with over 2,000 locations link customer-submitted images to specific reviews. The brand struggled to view images and videos with reviews at scal...e, limiting their ability to understand feedback. LocalClarity built AI-based processes to match images and reviews, letting the brand see all media in one place. This new process paired 1,600 images monthly with reviews, giving the brand better insight into customer feedback and improving review management.
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