livepro Overview
This is a summary of the comprehensive capabilities and benefits of livepro based on over 920 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
livepro, ComAround Knowledgeâ„¢, PHPKB Knowledge Management Software, KnowledgeOwl, Shelf.io, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if livepro is right for your needs? Our Cuspera AI engine can evaluate how livepro fits your specific business needs, industry, and context. Get your personalized assessment report today.
livepro supports business activities such as:
- Knowledge Management
- Engagement Management
- Customer Feedback Management
- Training & Onboarding
- Helpdesk Management
livepro can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve ROI, Launch New Products, etc. As a solution, livepro's capabilities include Gamification, Contests/Quizes, Templates, etc.
livepro Government Administration Vertical is its biggest customer base.
Reviews
"Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. " - Andrea Pepper-Edwards
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well livepro solved their Knowledge Management needs. Cuspera uses 920 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using livepro.
Use Cases
Peers recommend Knowledge Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using livepro.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.60/5 ★ |
"...PetSure implemented the livepro Knowledge Management System which reduced their AHT and achieved their business case in less than 4 months...." Case Study PetSure |
| sharing knowledge |
3.80/5 ★ |
"...Share knowledge organisation wide. ..." Knowledge Management Integrations |
| creating knowledge base |
4.16/5 ★ |
"...The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use...." Peer review by Geoff, Blue Mountains City Council |
| Engagement Management |
4.95/5 ★ |
"...Without easy access to the latest knowledge, staff struggled to achieve first-call resolutions impacting both customer satisfaction and employee engagement and onboarding new employees took up to 26 weeks. ..." Case Study Liverpool City Council |
| engaging and following up |
4.94/5 ★ |
"...The key to improving Customer Satisfaction, Employee Engagement and Compliance. ..." White Paper Knowledge Managment Systems |
| Customer Feedback Management |
4.80/5 ★ |
"...This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs. ..." livepro's Knowledge Management Software ROI Calculator |
| measuring customer satisfaction |
4.77/5 ★ |
"...livepro has been primarily built to maximise customer experience and empower your work force to improve customer service satisfaction ratings...." Best Knowledge Management Software |
| measuring net promoter score |
4.13/5 ★ |
"...Read how RemServ reduced their staff training times by 5 days & improved their net promoter scores by 10 points using the livepro Knowledge Managment System Software...." Case Study RemServ |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.60/5 ★ |
"...PetSure implemented the livepro Knowledge Management System which reduced their AHT and achieved their business case in less than 4 months...." Case Study PetSure |
|
| sharing knowledge |
4.60/5 ★ |
| creating knowledge base |
4.60/5 ★ |
| Engagement Management |
4.95/5 ★ |
"...Without easy access to the latest knowledge, staff struggled to achieve first-call resolutions impacting both customer satisfaction and employee engagement and onboarding new employees took up to 26 weeks. ..." Case Study Liverpool City Council |
|
| engaging and following up |
4.95/5 ★ |
| Customer Feedback Management |
4.80/5 ★ |
"...This number is based on historical averages thanks to agents being able to provide accurate current information in a more confident manner that increases customer satisfaction and decreases call-backs. ..." livepro's Knowledge Management Software ROI Calculator |
|
| measuring customer satisfaction |
4.80/5 ★ |
| measuring net promoter score |
4.80/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 920 insights from peers and experts to help you assess how these livepro use cases fit your Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards |
|
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrea Pepper-Edwards Change Specialist Avant Mutual |
Almost immediately, new starters using livepro performed significantly better than existing staff using our old system. Testimonial By Andrea Pepper-Edwards |
|
Libby Ewing-Jarvie Datacom |
We had tried programs like SharePoint, Salesforce and Microsoft Dynamics but they weren’t adaptable and didn’t give us the control we needed. We are so pleased we chose livepro for our knowledge management as our team find it so easy to use and that is the most important thing for a KM system. Testimonial By Libby Ewing-Jarvie |
|
Martin C General Manager Performance Hospital & Health Care Industry |
livepro was the perfect choice for us because it connected to our existing data stores & website information. This suits our philosophy not to store the same information more than once and ensures livepro is always current. Testimonial By Martin C |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Liverpool City CouncilRead More |
|
Case Study Goulburn MulwareeRead More |
|
|
Case Study Avant MutualRead More |
Frequently Asked Questions(FAQ)
for livepro
What is livepro?
What is livepro used for?
What are the top features of livepro?
Who uses livepro?
What are livepro alternatives?
Where is livepro located?
Popular Business Setting
for livepro
Top Industries
- Government Administration
- Insurance
- Financial Services
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used livepro to Acquire customers and Enhance customer relationships
livepro Alternatives
Peer and Expert Opinion on Features
for livepro
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (14) |
| Contests/quizes | Read Reviews (12) |
| Templates | Read Reviews (12) |
| Feedback surveys | Read Reviews (10) |
| Calculator | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (14) |
| Contests/quizes | Read Reviews (12) |
| Templates | Read Reviews (12) |
| Feedback surveys | Read Reviews (10) |
| Calculator | Read Reviews (10) |
IT and Other Capabilities
for livepro
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (52) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (52) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (32) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (188) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (32) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (188) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (111) |
Software Failure Risk Guidance
?for livepro
Overall Risk Meter
Top Failure Risks for livepro
Vendor Profile Details
Company Name
livepro
Company Website
https://livepro.com/HQ Location
602, 12 Mount Street
Employees
1-10
Social
Financials
PRIVATE
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