Real-World Case Studies and Customer Success Stories with Lightico in-call eSignature

Lightico helped HSBC boost Receivables Finance conversion rates by 300%. The average customer journey time dropped from 124 to 44... days, with the fastest journey completed in just 8 days. Customer satisfaction scores rose to 95%, up from 58% dissatisfaction before. HSBC used Lightico's platform to let relationship managers share information, verify identity, and collect e-signatures in one remote session. The solution made onboarding faster and improved the customer experience.
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Lightico helped Santander Brazil cut the automotive finance collections journey from 6 days to just 14 minutes. The process became... 100% paperless, saving 7 sheets per journey. Santander saw a 20% increase in conversion rates and a 500% boost in first call resolution. Agents now process more applications daily using Lightico's digital platform. Customers complete sessions easily on mobile devices.
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Lightico helped Skipton Building Society achieve a 600% increase in remote customer advisory meetings. Skipton used Lightico's video and content... sharing solution, Skipton Link, to connect customers and advisors anywhere. This led to 20,000 remote sessions and £70 million in new deposits. The average customer journey time dropped from 6 days to much less. Skipton also saw strong customer satisfaction and positive feedback from older customers.
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Lightico's Digital Completion Platform helped a banking organization achieve a 360% ROI over three years. The bank saw a payback... period of just six months and saved over $250,000 annually by digitizing loan origination. Customer experience improved, with a 15-point increase in Net Promoter Score. Employee turnover dropped by 10%, saving about $155,000 per year. The platform enabled remote operations during the pandemic, supporting both customers and staff.
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Lightico helped first direct cut mortgage application time by 48 hours. The platform enabled up to £120m in lending per... month. Complaints about evidential documents dropped by 78%. Lightico unified case IDs and integrated Adobe Sign e-signatures. The solution improved customer and agent experience and boosted operational efficiency.
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Lightico helped City National Bank of Taylor reach a 95% eSign completion rate and 90% document collection rate. The bank used... Lightico's digital completion platform to let customers open accounts, sign forms, and verify IDs from their phones. 62% of processes finished within the first hour. Even older customers found the digital process easy. CNBT improved efficiency and customer satisfaction with Lightico's no-code workflows and real-time communication.
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Lightico's Digital Completion Cloud helped First Bank cut banking turnaround times from days to just over 40 minutes. The bank achieved... an 85% completion rate for all retail banking transactions. E-signature completion rates rose to 97%, and document request completion rates reached 90%. Customers now sign and upload documents from their smartphones, boosting satisfaction and reducing staff workload. First Bank chose Lightico for its mobile-first, app-free experience over other solutions.
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Lightico's video and content sharing platform helped Skipton Building Society achieve a 600% increase in remote customer advisory meetings. The solution, called... Skipton Link, enabled 20,000 video sessions and brought in 70 million pounds in new deposits. Skipton reduced the average customer journey time from 6 days to much less. The platform allowed advisors to connect with customers anywhere, improving productivity and customer satisfaction. Skipton also advanced its paperless initiative and digital transformation.
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Lightico helped Santander Brazil transform its automotive finance collections journey. The process went from 6 days and 5 calls to... just 14 minutes in a single online session. Agents now process more applications daily, and the journey is 100% paperless, saving 7 sheets per process. Conversion rates increased by 20%, and first call resolution improved by 500%. Customers and agents found the new process much easier and faster.
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Lightico's DigiDocs helped NatWest transform its bereavement notification process. The old process was slow and paper-heavy, taking up to 27... days. With DigiDocs, customers can now notify and upload documents online or by phone. The journey time dropped to as little as 2 days. NatWest saved 23 days per journey and 657,000 sheets of paper each year. The process is now fully digital and easier for customers at a difficult time.
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NatWest used Vizolution’s DigiDocs platform to improve its telephony mortgage journey. The bank wanted to remove paper, postal delays, and... branch visits to make the process faster and easier. DigiDocs let customers upload, download, and e-sign documents online, and agents could show information on screen. The new process cut out paper completely, saved 11 days on average, and 74% of offers were issued within 14 days. NatWest now handles £1.5 billion in lending per month and holds the top NPS score for mortgage setup.
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Lightico helped City National Bank of Taylor digitize account opening, loan waivers, and customer service. The bank used Lightico's Digital... Completion platform for eSignatures, eForms, and ID verification. CNBT achieved a 95% eSign completion rate and 90% document collection completion rate. 62% of processes finished within the first hour. Even older customers found the digital process easy and fast.
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Lightico helped First Bank speed up banking processes with its Digital Completion Cloud. The bank replaced slow, paper-heavy workflows with... real-time e-signatures and document collection on mobile. Turnaround times dropped from days to just over 40 minutes. Completion rates for all retail banking transactions reached 85%. E-signature completion rates improved to over 97%, and document request completion rates hit 90%. Staff saved time, and customer satisfaction increased.
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Lightico helped first direct cut mortgage application time by 48 hours. The platform enabled up to £120m in lending per... month. Complaints about evidential documents dropped by 78%. The solution unified case IDs and integrated e-signatures, making the process faster and easier. Customers and agents now enjoy a smoother, more secure digital mortgage journey.
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Lightico helped HSBC boost Receivables Finance conversion rates by 300%. The average customer journey time dropped from 124 days to... just 44 days, with the fastest journey completed in 8 days. Customer satisfaction scores rose to 95%, up from 58% dissatisfaction before. HSBC used Lightico's platform to let relationship managers share information, verify identity, and collect eSignatures in one remote session. The solution made onboarding faster and easier for business banking clients.
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Lightico helped VodafoneThree improve arrears support compliance by 30%. The platform guided advisors through structured, compliant conversations for customers in... financial difficulty. VodafoneThree saw a 13-point increase in Net Promoter Score and a 10-point rise in Customer Effort Score. Advisors reported less stress and more confidence during calls. The solution reduced variability across 25,000 monthly interactions and ensured every step met FCA and Ofcom standards.
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Lightico Journey Orchestration Platform helped EE digitize in-store handset financing across 500+ retail locations. EE saw a £120 million revenue... uplift and a 13% increase in conversion rates. Transaction times dropped by 7 minutes, and compliance reached 100%. The solution enabled fast, paperless, and compliant customer journeys, improving both customer and employee experiences.
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Lightico helped Three UK cut average handling time by over 10 minutes per sales call. The platform enabled 100% compliance... for regulated journeys in the contact centre. Three UK saw a 10-point increase in NPS after switching to digital, customer-led disclosures. Advisors now focus on sales, not scripts, while compliance is fully automated. The rollout scaled from 100 to 1,500 advisors in six weeks with no disruption.
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Lightico's MyView platform helped Three improve its customer retention journey. Agents used MyView to show offers and terms directly to... customers during calls. This made the process clear and easy for customers. Three saw a 1.5% reduction in customer churn. 94% of agents recommend MyView. The solution used digital channels for real-time advice and visual support.
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Lightico helped O2 improve customer retention by 20%. O2 reduced customer drop offs by 31% and increased customer satisfaction by... 27%. Agents used Lightico to show deals on screen and collect electronic acceptance. This made compliance easier and faster. O2 also saw a 47% improvement in compliance and a 36% increase in insurance sales.
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Lightico's Journey Orchestration Platform helped EE digitize in-store handset financing across 500+ retail locations. EE saw a £120 million revenue... uplift and a 13% increase in conversion rates. The solution cut in-store transaction times by 7 minutes and ensured 100% compliance. Customers and staff experienced faster, paperless, and fully compliant journeys. EE partnered with Amdocs for seamless integration and rapid rollout.
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Lightico's platform, branded as MyView, helped Three improve its customer retention journey. Three's agents used MyView to show offers and... product bundles directly to customers during calls. This made the process clear and easy for customers. Three saw a 1.5% reduction in customer churn. 94% of agents recommend MyView. The solution used digital channels for real-time advice and visual representation.
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Lightico helped Three UK transform its call centre sales and service. Three faced long handling times and compliance challenges due... to complex regulations. With Lightico, agents now send digital links to customers for real-time review and consent, cutting out lengthy scripts. This change reduced average handling time by over 10 minutes and improved compliance to 99%. Three also saw a 10-point increase in NPS and higher conversion rates.
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Lightico helped O2 improve customer retention by 20%. O2 used Lightico to make upgrades and retentions easier for customers. Agents... showed deals on screen and collected electronic acceptance. This cut call length and reduced agent errors. O2 saw a 31% drop in customer drop offs and a 27% boost in customer satisfaction. Compliance improved by 47% and insurance sales rose by 36%.
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Lightico helped BNP Paribas Personal Finance go 100% paperless, saving 85,000 documents per year. The platform turned service calls into... visual sales experiences, boosting conversion rates by 34%. Compliance improved by 52% and cancellations dropped by 50%. Agents now use e-signature and automated workflows, making the process faster and easier for customers. The solution rolled out to 70 agents across 8 locations in France.
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Lightico's Digital Completion Platform helped a leading captive auto lender cut eContracting signing time by 50%. The lender achieved a... 99% eSignature completion rate and reduced lease assumption processing from three weeks to four days. Customers now sign contracts in just 4 minutes using mobile devices. Lightico's click-to-sign feature and automated workflows improved efficiency and compliance. The lender now considers expanding Lightico's use across the organization.
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Lightico helped Global Lending Services cut funding turnaround time by 50%. The auto lender saw a 43% improvement in completion... rates. 73% of interactions finished within 5 minutes. GLS automated document collection using Lightico's digital platform. This improved productivity and customer experience in auto loan originations.
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Lightico helped Gravity Lending achieve 400% growth in 2020. The fintech lender used Lightico for digital loan originations, mobile eSignatures,... and stip collection. Gravity Lending saw a 90% package back rate and 16% faster time to funding. Customers gave almost all five-star reviews. The solution was easy to use and quick to implement.
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Lightico's Digital Completion Platform helped a leading captive auto lender cut eContracting time by 50%. The lender achieved a 99%... eSignature completion rate and reduced median eSignature time to just 4 minutes. Lease assumption processing dropped from three weeks to four days. The lender also saw 83% completion on lease assumptions and improved compliance and efficiency. Lightico's features like click-to-sign and workflow automation made the process faster and easier for both customers and agents.
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Lightico helped BNP Paribas Personal Finance go 100% paperless, saving 85,000 documents per year. The platform turned service calls into... visual sales experiences, boosting conversion rates by 34%. Compliance improved by 52% and cancellations dropped by 50%. Agents now use e-signature and automated workflows for insurance sales, making the process faster and easier. The solution rolled out to 70 agents across 8 locations in France.
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Lightico helped Global Lending Services automate their loan origination process. GLS used to collect documents manually, which slowed funding and... hurt completion rates. With Lightico, GLS sends automated texts to customers to collect missing documents fast. This cut funding turnaround time by 50%. Completion rates improved by 43%. Now, 73% of interactions finish in 5 minutes. Staff spend less time chasing documents and more time helping customers.
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Lightico helped Gravity Lending digitize their loan origination process. Gravity Lending needed a fast, secure, and easy eSignature and document... collection solution. Lightico enabled mobile eSignatures and real-time document collection, improving customer experience. The company saw a 400% growth in 2020, a 90% package back rate, and 16% faster time to funding. Customers gave almost all five-star reviews.
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Lightico's Digital Completion platform helped Westlake Financial achieve a 94% eSignature conversion rate on loan extensions. The auto lender now... collects ACH forms from customers in under 30 minutes, with a 91% conversion rate. Service reps send forms by text, letting customers sign instantly on their phones. This mobile-first solution improved efficiency and boosted customer loyalty. Westlake Financial strengthened its reputation as an innovative leader in auto finance.
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Lightico helped Arrowhead BMW cut eContracting time and boost security. The dealership replaced Docusign with Lightico’s digital completion platform. 82%... of eSignature sessions now finish in minutes on mobile. Arrowhead BMW saw zero fraud after using Lightico’s ID verification. The platform made document collection, identity checks, and contract signing fast and easy. Customers and staff both benefit from the new process.
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Lightico's Digital Completion platform helped Westlake Financial speed up loan extension and ACH authorization processes. The company needed a way... to collect eSignatures and forms in real time while on the phone with customers. With Lightico, agents now send forms by text, letting customers sign instantly on their phones. This led to a 94% eSignature conversion rate on extensions and 91% ACH form conversion rate. Over 90% of documents are completed within 30 minutes, making service faster and boosting customer loyalty.
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Lightico helped Arrowhead BMW switch from Docusign to a secure digital eContracting platform. The dealership needed a faster, safer way... to collect documents and verify identity. Lightico's platform let them complete contracts, collect eSignatures, and verify IDs quickly and securely. 82% of eSignature sessions now finish in minutes on mobile. Since using Lightico, Arrowhead BMW has had zero fraud and closes deals faster, both on-site and remotely.
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Lightico helped Byrider (CNAC) speed up loan servicing. CNAC struggled with slow, incomplete debt collections and a 60% document completion... rate. Lightico's platform let agents send documents by email or text for instant eSignatures. Customers could sign and upload documents from anywhere. Completion rates rose to 84%, a 40% increase. Turnaround time dropped from 7 days to 1 day, an 86% improvement. Customer and employee satisfaction improved.
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