Mobile eSignature Solution for Enterprise | Lightico
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Banking Case Studies and Customer Success Stories with Lightico in-call eSignature
City National Bank of Taylor (CNBT)
- Banking
Lightico helped City National Bank of Taylor digitize account opening, loan waivers, and customer service. The bank used Lightico's Digital Completion platform for eSignatures, eForms, and ID verific...ation. CNBT achieved a 95% eSign completion rate and 90% document collection completion rate. 62% of processes finished within the first hour. Even older customers found the digital process easy and fast.
Lightico helped First Bank speed up banking processes with its Digital Completion Cloud. The bank replaced slow, paper-heavy workflows with real-time e-signatures and document collection on mobile. T...urnaround times dropped from days to just over 40 minutes. Completion rates for all retail banking transactions reached 85%. E-signature completion rates improved to over 97%, and document request completion rates hit 90%. Staff saved time, and customer satisfaction increased.
Lightico helped first direct improve its mortgage journey. The bank faced long application times and high costs, causing customer frustration. Lightico's platform let first direct collect customer in...formation before advisory calls, use double verification, and add e-signature in one place. This made the process faster and more secure. Results include up to £120m lending per month, a 48-hour reduction in application time, and a 78% drop in complaints about evidential documents.
Lightico helped HSBC improve its Receivables Finance journey. The process used to take 124 days and now takes just 44 days, with the fastest journey completed in 8 days. Conversion rates increased by... 300%. Customer satisfaction scores rose to 95%, up from 58%. HSBC used Lightico’s platform to let customers sign documents and verify identity remotely in one step.
NatWest used Vizolution’s DigiDocs platform to improve its telephony mortgage journey. The bank wanted to remove paper, postal delays, and branch visits to make the process faster and easier. DigiDoc...s let customers upload, download, and e-sign documents online, and agents could show information on screen. The new process cut out paper completely, saved 11 days on average, and 74% of offers were issued within 14 days. NatWest now handles £1.5 billion in lending per month and holds the top NPS score for mortgage setup.
Lightico's DigiDocs helped NatWest transform its bereavement notification process. The old process was slow and paper-heavy, taking up to 27 days. With DigiDocs, customers can now notify and upload d...ocuments online or by phone. The journey time dropped to as little as 2 days. NatWest saved 23 days per journey and 657,000 sheets of paper each year. The process is now fully digital and easier for customers at a difficult time.
Lightico helped Santander Brazil transform its automotive finance collections journey. The process went from 6 days and 5 calls to just 14 minutes in a single online session. Agents now process more ...applications daily, and the journey is 100% paperless, saving 7 sheets per process. Conversion rates increased by 20%, and first call resolution improved by 500%. Customers and agents found the new process much easier and faster.
Lightico helped Skipton Building Society grow remote customer advisory meetings by 600%. Skipton used Lightico’s video and content sharing to connect customers with advisors anywhere. The solution re...moved geographic limits and improved customer satisfaction. Skipton completed 20,000 remote sessions and gained 70 million pounds in new deposits. The average customer journey time dropped from 6 days to much less.
Financial Services Case Studies and Customer Success Stories with Lightico in-call eSignature
A leading captive auto lender
- Financial Services
Lightico's Digital Completion Platform helped a leading captive auto lender cut eContracting time by 50%. The lender achieved a 99% eSignature completion rate and reduced median eSignature time to ju...st 4 minutes. Lease assumption processing dropped from three weeks to four days. The lender also saw 83% completion on lease assumptions and improved compliance and efficiency. Lightico's features like click-to-sign and workflow automation made the process faster and easier for both customers and agents.
Lightico helped BNP Paribas Personal Finance make their service calls paperless and interactive. Agents now show and share information and customers sign documents during calls. The compliance proces...s is automated, leading to 100% compliance. BNP Paribas Personal Finance saved 85,000 documents per year, increased conversion rates by 34%, improved compliance by 52%, and cut cancellations by 50%. The solution started with 25 agents and expanded to 70 agents across 8 locations.
Lightico helped Global Lending Services automate their loan origination process. GLS used to collect documents manually, which slowed funding and hurt completion rates. With Lightico, GLS sends autom...ated texts to customers to collect missing documents fast. This cut funding turnaround time by 50%. Completion rates improved by 43%. Now, 73% of interactions finish in 5 minutes. Staff spend less time chasing documents and more time helping customers.
Lightico helped Gravity Lending digitize their loan origination process. Gravity Lending needed a fast, secure, and easy eSignature and document collection solution. Lightico enabled mobile eSignatur...es and real-time document collection, improving customer experience. The company saw a 400% growth in 2020, a 90% package back rate, and 16% faster time to funding. Customers gave almost all five-star reviews.
Telecommunications Case Studies and Customer Success Stories with Lightico in-call eSignature
O2
- Telecommunications
Lightico helped O2 improve customer retention by 20%. O2 used Lightico to make it easier for agents to explain products and meet compliance. Customers saw deal summaries and could accept terms electr...onically. This reduced drop offs by 31% and improved customer satisfaction by 27%. O2 also saw a 47% compliance improvement and a 36% increase in insurance sales.
Lightico helped Three UK transform its call centre sales and service. Three faced long handling times and compliance challenges due to complex regulations. With Lightico, agents now send digital link...s to customers for real-time review and consent, cutting out lengthy scripts. This change reduced average handling time by over 10 minutes and improved compliance to 99%. Three also saw a 10-point increase in NPS and higher conversion rates.
Lightico helped Three improve their customer retention journey. Three used Lightico's MyView platform to let agents show offers and information directly to customers during calls. This made the proce...ss clearer and easier for customers. Three saw a 1.5% reduction in customer churn. 94% of agents recommend MyView. The new journey uses digital channels for real-time advice and visual support.
Automotive Case Studies and Customer Success Stories with Lightico in-call eSignature
Arrowhead BMW
- Automotive
Lightico helped Arrowhead BMW switch from Docusign to a secure digital eContracting platform. The dealership needed a faster, safer way to collect documents and verify identity. Lightico's platform l...et them complete contracts, collect eSignatures, and verify IDs quickly and securely. 82% of eSignature sessions now finish in minutes on mobile. Since using Lightico, Arrowhead BMW has had zero fraud and closes deals faster, both on-site and remotely.
Lightico helped Byrider (CNAC) speed up loan servicing. CNAC struggled with slow, incomplete debt collections and a 60% document completion rate. Lightico's platform let agents send documents by emai...l or text for instant eSignatures. Customers could sign and upload documents from anywhere. Completion rates rose to 84%, a 40% increase. Turnaround time dropped from 7 days to 1 day, an 86% improvement. Customer and employee satisfaction improved.
Lightico's Digital Completion platform helped Westlake Financial speed up loan extension and ACH authorization processes. The company needed a way to collect eSignatures and forms in real time while ...on the phone with customers. With Lightico, agents now send forms by text, letting customers sign instantly on their phones. This led to a 94% eSignature conversion rate on extensions and 91% ACH form conversion rate. Over 90% of documents are completed within 30 minutes, making service faster and boosting customer loyalty.
Insurance Case Studies and Customer Success Stories with Lightico in-call eSignature
MetLife France
- Insurance
Lightico helped MetLife France digitize its insurance sales process. The old phone-based model made compliance hard and overwhelmed customers. With Lightico, customers use a secure digital link to re...view and sign policies. This made the process faster and more transparent. MetLife achieved 100% compliance, a faster sales cycle, and zero customer complaints after switching to Lightico.
Pharmaceuticals Case Studies and Customer Success Stories with Lightico in-call eSignature
GSK (GlaxoSmithKline)
- Pharmaceuticals
Lightico’s Digital Completion platform helped GSK collect patient consent signatures in just eight minutes. GSK’s contact center needed a faster, easier way to gather consents for Voice of Customer t...estimonials. The old process was slow and caused delays. With Lightico, agents collect signatures instantly during calls. This change increased completion rates and let GSK share more testimonials across the company. The new process improved productivity and boosted GSK’s credibility.
Byrider Chooses Lightico to Achieve 86% Faster Turnaround Time | Lightico
Byrider's finance company, CNAC, has adopted Lightico's Digital Completion Cloud to enhance its loan processing efficiency by 86%. This mobile-first solution has improved document return rates by 40%... and reduced turnaround time from one week to less than a day, significantly boosting customer satisfaction and operational productivity.
Avoid Massive I-9 Penalties Now by Streamlining Your Hiring Compliance Process
Lightico's AI-powered compliance platform streamlines I-9 management for large employers, reducing risks of penalties and errors. It offers complete form management, advanced document verification, a...nd secure eSignature collection, ensuring compliance with federal and state requirements. A national restaurant chain using Lightico achieved 100% I-9 completion and zero violations, showcasing the platform's effectiveness in high-volume hiring environments.
