Customer stories

Product Business Settings

Lightico in-call eSignature is popular in Oil & Energy, Food & Beverages, and Insurance industries and is widely used by Small Business, Mid Market.

Lightico in-call eSignature Product Overview

Lightico revolutionizes customer interactions through its AI-powered Intelligent Document Processing platform. This solution facilitates secure and compliant processes by integrating eSignatures, document collection, and ID verification. Businesses can transform complex customer touchpoints into seamless digital experiences, enhancing speed and accuracy without overhauling existing systems. The platform is particularly beneficial for enterprises seeking to eliminate manual processes and improve customer satisfaction. By adopting Lightico, companies can avoid the pitfalls of legacy systems and compete effectively in a digitized landscape.

How satisfied the customers are with Lightico in-call eSignature use-cases

Reviews

"...Businesses benefit from in-call eSigning, smartforms, sharing & payment so they can speed service and sales...." Peer review from Lightico

Lightico in-call eSignature Customer Insights, Testimonials and Case Studies

 

Byrider Chooses Lightico to Achieve 86% Faster Turnaround Time | Lightico

Byrider's finance company, CNAC, has adopted Lightico's Digital Completion Cloud to enhance its loan processing efficiency by 86%. This mobile-first solution has improved document return rates by 40%... and reduced turnaround time from one week to less than a day, significantly boosting customer satisfaction and operational productivity.

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Avoid Massive I-9 Penalties Now by Streamlining Your Hiring Compliance Process

Lightico's AI-powered compliance platform streamlines I-9 management for large employers, reducing risks of penalties and errors. It offers complete form management, advanced document verification, a...nd secure eSignature collection, ensuring compliance with federal and state requirements. A national restaurant chain using Lightico achieved 100% I-9 completion and zero violations, showcasing the platform's effectiveness in high-volume hiring environments.

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A leading captive auto lender - Financial Services

Lightico's Digital Completion Platform helped a leading captive auto lender cut eContracting time by 50%. The lender achieved a 99% eSignature completion rate and reduced median eSignature time to ju...st 4 minutes. Lease assumption processing dropped from three weeks to four days. The lender also saw 83% completion on lease assumptions and improved compliance and efficiency. Lightico's features like click-to-sign and workflow automation made the process faster and easier for both customers and agents.

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first direct - Banking - Large

Lightico helped first direct cut mortgage application time by 48 hours. The platform enabled up to £120m in lending per month. Complaints about evidential documents dropped by 78%. The solution unifi...ed case IDs and integrated e-signatures, making the process faster and easier. Customers and agents now enjoy a smoother, more secure digital mortgage journey.

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First Bank - Banking

Lightico helped First Bank speed up banking processes with its Digital Completion Cloud. The bank replaced slow, paper-heavy workflows with real-time e-signatures and document collection on mobile. T...urnaround times dropped from days to just over 40 minutes. Completion rates for all retail banking transactions reached 85%. E-signature completion rates improved to over 97%, and document request completion rates hit 90%. Staff saved time, and customer satisfaction increased.

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NatWest - Banking

Lightico's DigiDocs helped NatWest transform its bereavement notification process. The old process was slow and paper-heavy, taking up to 27 days. With DigiDocs, customers can now notify and upload d...ocuments online or by phone. The journey time dropped to as little as 2 days. NatWest saved 23 days per journey and 657,000 sheets of paper each year. The process is now fully digital and easier for customers at a difficult time.

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Streamlining Complex Paperwork into a Seamless: Mobile Experience

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Peers used Lightico in-call eSignature for digital signature and contract management

Lightico in-call eSignature Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Lightico in-call eSignature

Overall Risk Meter

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Top Failure Risks for Lightico in-call eSignature

Lightico Ltd. News

M&A
 

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion | Lightico

Lightico has acquired Vizolution, a leading customer experience platform, to strengthen its position in digital customer completion for financial services and telecom industries. This acquisition combines Vizolution's agent-assisted and self-serve solutions with Lightico's digital completion platform, enhancing service efficiency and profitability. The merger aims to deliver seamless digital experiences, with Vizolution's CEO transitioning to Chief Strategy Officer at Lightico.

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Partnership
 

Inovatec Partners With Lightico to Deliver End-to-End, Digitally Complete Customer Journeys to Lenders

Inovatec and Lightico have partnered to integrate Lightico's Digital Completion Cloud into Inovatecs loan origination system (LOS). This collaboration aims to streamline loan processes by offering capabilities like e-signature and document collection, enhancing speed, accuracy, and compliance for lenders. The integration will also extend to Inovatec's loan management system (LMS) and Consumer Direct portal, providing a seamless, end-to-end digital experience.

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Partnership
 

NTT DATA launches digital claims platform for UK motor finance

Lightico has partnered with NTT DATA and WSN Consulting to launch a digital claims platform for UK motor finance. The platform leverages Lightico's AI-driven orchestration engine to streamline consumer redress claims, enhancing efficiency and transparency. It integrates with existing bank systems and supports both digital and agent-assisted options, aiming to rebuild trust and adapt to regulatory changes.

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Lightico Ltd. Profile

Company Name

Lightico Ltd.

Company Website

//lightico.com

HQ Location

275 7th Ave, New York, NY 10011, US

Employees

11-50

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