Lightico in-call eSignature Overview

Lightico revolutionizes customer interactions through its AI-powered Intelligent Document Processing platform. This solution facilitates secure and compliant processes by integrating eSignatures, document collection, and ID verification. Businesses can transform complex customer touchpoints into seamless digital experiences, enhancing speed and accuracy without overhauling existing systems. The platform is particularly beneficial for enterprises seeking to eliminate manual processes and improve customer satisfaction. By adopting Lightico, companies can avoid the pitfalls of legacy systems and compete effectively in a digitized landscape.

Use Cases

Customers recommend Digital Signature, Contract Management, Market Survey, as the business use cases that they have been most satisfied with while using Lightico in-call eSignature.

Other use cases:

  • Collaboration
  • Rating And Review Management
  • Engagement Management
  • Helpdesk Management
  • Workflow Management
  • Sending & Publishing Communications
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Lightico in-call eSignature.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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Lightico in-call eSignature Use-Cases and Business Priorities: Customer Satisfaction Data

Lightico in-call eSignature works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

Lightico in-call eSignature's features include Personalization, and Recording. and Lightico in-call eSignature support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Lightico in-call eSignature analytics capabilities include Custom Reports, and Analytics.

Reviews

"...In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call...." Peer review by Jamie M., President , Oil & Energy

Peer review evidence (same sources as the product rating summary)

"...Complete Smart eForms Collect Compliant Signatures Collect & Verify ID Process Secure Payment ..." Streamline Your Customer Journeys
"...I did extensive research looking for a method for my call center to fill in and have customers sign contracts while on the phone...." eSignature Solution for Enterprise
"...Read Now Industry Report Customer Survey: Impact of COVID-19 on Consumer Banking...." e-Signature, ID Verification & CX Resources

Lightico in-call eSignature, belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Lightico enables quick, secure, and remote collection of eSignatures from customers. Their instant eSignature solution streamlines enterprise processes efficiently.

Popular Business Setting

for Lightico in-call eSignature

Top Industries

  • Oil & Energy
  • Food & Beverages
  • Insurance

Popular in

  • Small Business
  • Mid Market

Lightico in-call eSignature is popular in Oil & Energy, Food & Beverages, and Insurance and is widely used by Small Business, and Mid Market,

Lightico in-call eSignature Customer wins, Customer success stories, Case studies

How does Lightico in-call eSignature address your Digital Signature Challenges?

How efficiently Does Lightico in-call eSignature manage your Market Survey?

How can Lightico in-call eSignature optimize your Collaboration Workflow?

What Are the key features of Lightico in-call eSignature for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Lightico in-call eSignature solved their Digital Signature needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

 

Byrider Chooses Lightico to Achieve 86% Faster Turnaround Time | Lightico

Byrider's finance company, CNAC, has adopted Lightico's Digital Completion Cloud to enhance its loan processing efficiency by 86%. This mobile-first solution has improved document return rates by 40%... and reduced turnaround time from one week to less than a day, significantly boosting customer satisfaction and operational productivity.

Read on →
 

Avoid Massive I-9 Penalties Now by Streamlining Your Hiring Compliance Process

Lightico's AI-powered compliance platform streamlines I-9 management for large employers, reducing risks of penalties and errors. It offers complete form management, advanced document verification, a...nd secure eSignature collection, ensuring compliance with federal and state requirements. A national restaurant chain using Lightico achieved 100% I-9 completion and zero violations, showcasing the platform's effectiveness in high-volume hiring environments.

Read on →

VodafoneThree - Telecommunications - Very Large

London, UK

Lightico helped VodafoneThree improve arrears support compliance by 30%. The platform guided advisors through structured, compliant conversations for customers in financial difficulty. VodafoneThree ...saw a 13-point increase in Net Promoter Score and a 10-point rise in Customer Effort Score. Advisors reported less stress and more confidence during calls. The solution reduced variability across 25,000 monthly interactions and ensured every step met FCA and Ofcom standards.

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first direct - Banking - Very Large

Lightico helped first direct cut mortgage application time by 48 hours. The platform enabled up to £120m in lending per month. Complaints about evidential documents dropped by 78%. Lightico unified c...ase IDs and integrated Adobe Sign e-signatures. The solution improved customer and agent experience and boosted operational efficiency.

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HSBC - Banking - Very Large

Lightico helped HSBC boost Receivables Finance conversion rates by 300%. The average customer journey time dropped from 124 to 44 days, with the fastest journey completed in just 8 days. Customer sat...isfaction scores rose to 95%, up from 58% dissatisfaction before. HSBC used Lightico's platform to let relationship managers share information, verify identity, and collect e-signatures in one remote session. The solution made onboarding faster and improved the customer experience.

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Three UK - Telecommunications - Very Large

Lightico helped Three UK cut average handling time by over 10 minutes per sales call. The platform enabled 100% compliance for regulated journeys in the contact centre. Three UK saw a 10-point increa...se in NPS after switching to digital, customer-led disclosures. Advisors now focus on sales, not scripts, while compliance is fully automated. The rollout scaled from 100 to 1,500 advisors in six weeks with no disruption.

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Streamlining Complex Paperwork into a Seamless: Mobile Experience

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Peers used Lightico in-call eSignature for digital signature and contract management

Lightico in-call eSignature Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (15)
Analytics

3.62/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Lightico in-call eSignature

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightico in-call eSignature

Lightico Ltd. News

M&A

Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion | Lightico

Lightico has acquired Vizolution, a leading customer experience platform, to strengthen its position in digital customer completion for financial services and telecom industries. This acquisition combines Vizolution's agent-assisted and self-serve solutions with Lightico's digital completion platform, enhancing service efficiency and profitability. The merger aims to deliver seamless digital experiences, with Vizolution's CEO transitioning to Chief Strategy Officer at Lightico.

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Partnership

Inovatec Partners With Lightico to Deliver End-to-End, Digitally Complete Customer Journeys to Lenders

Inovatec and Lightico have partnered to integrate Lightico's Digital Completion Cloud into Inovatecs loan origination system (LOS). This collaboration aims to streamline loan processes by offering capabilities like e-signature and document collection, enhancing speed, accuracy, and compliance for lenders. The integration will also extend to Inovatec's loan management system (LMS) and Consumer Direct portal, providing a seamless, end-to-end digital experience.

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Partnership

NTT DATA launches digital claims platform for UK motor finance

Lightico has partnered with NTT DATA and WSN Consulting to launch a digital claims platform for UK motor finance. The platform leverages Lightico's AI-driven orchestration engine to streamline consumer redress claims, enhancing efficiency and transparency. It integrates with existing bank systems and supports both digital and agent-assisted options, aiming to rebuild trust and adapt to regulatory changes.

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Lightico Ltd. Profile

Company Name

Lightico Ltd.

Company Website

//lightico.com

HQ Location

275 7th Ave, New York, NY 10011, US

Employees

11-50

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Financials

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