Infor Customer Experience Suite Overview

This is a summary of the comprehensive capabilities and benefits of Infor Customer Experience Suite based on over 63 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Infor Customer Experience Suite, belong to a category of solutions that help Sales Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Infor Customer Experience Suite is right for your needs? Our Cuspera AI engine can evaluate how Infor Customer Experience Suite fits your specific business needs, industry, and context. Get your personalized assessment report today.

Infor Customer Experience Suite supports business activities such as:

  • Engagement Management
  • Campaign Management
  • Workflow Management
  • Lead Management
  • Content Management

Infor Customer Experience Suite can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Omnichannel E-Mail and Offline for these needs.

Infor Customer Experience Suite was founded in 2002. Automotive Vertical is its biggest customer base.

Reviews

"...Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. ..." Customer Experience Suite

Cuspera Reviews

13 buyers and buying teams have used Cuspera to assess how well Infor Customer Experience Suite solved their Sales Intelligence needs. Cuspera uses 63 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Intelligence needs.

Business Priorities

Increase Sales & Revenue is the most popular business priority peers achieved using Infor Customer Experience Suite.

Use Cases

Peers recommend Engagement Management , Campaign Management , Workflow Management , as the business use cases that they have been most satisfied while using Infor Customer Experience Suite.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.42/5 ★

Read Reviews (5)

"...Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. ..." Customer Experience Suite
engaging and following up

4.24/5 ★

Read Reviews (3)

"...Staff very knowledge, friendly, personable, not too pushy, great follow up...."
Campaign Management with Omnichannel, E-Mail and Offline

4.40/5 ★

Read Reviews (4)

"...Oversee omni-channel marketing campaigns...." Customer Experience Suite
Workflow Management

3.88/5 ★

Read Reviews (2)

"...Additional features include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management...."
PEER EXPERIENCES
Engagement Management

4.42/5 ★

Read Reviews (5)

"...Infor Customer Experience Suite provides purpose-built CX software to help manage the entire sales cycle from engagement to sales automation, to configure-to-quote and contracts. ..." Customer Experience Suite
engaging and following up

4.42/5 ★

Read Reviews (3)

Campaign Management with Omnichannel, E-Mail and Offline

4.40/5 ★

Read Reviews (4)

"...Oversee omni-channel marketing campaigns...." Customer Experience Suite
Workflow Management

3.88/5 ★

Read Reviews (2)

"...Additional features include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management...." Peer review

Based on peer insights

Cuspera recommends Infor Customer Experience Suite for

Use Cases Engagement Management , Campaign Management , Workflow Management
Medium Omnichannel, E-Mail, Offline
Business Priority Increase Sales & Revenue
Industries Automotive, Medical Practice, Accounting

Popular Business Setting

for Infor Customer Experience Suite

Top Industries

  • Automotive
  • Medical Practice
  • Accounting

Popular in

  • Enterprise
  • Mid Market
  • Small Business

IT and Other Capabilities

for Infor Customer Experience Suite

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

1.58/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

1.58/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.42/5 ★

Read Reviews (1)
24/7 Support

3.40/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.42/5 ★

Read Reviews (1)
24/7 Support

3.40/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Infor Customer Experience Suite

Top Failure Risks for Infor Customer Experience Suite

Vendor Profile Details

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

Financials

M&A