Infor Customer Experience Suite Overview

Infor Customer Experience Suite provides a comprehensive overview of marketing and sales processes. It ensures unified visibility from order to delivery.

Use Cases

Customers recommend Engagement Management, Campaign Management, Workflow Management, as the business use cases that they have been most satisfied with while using Infor Customer Experience Suite.

Other use cases:

  • Lead Management
  • Content Management
  • Channel Management
  • Touchpoint Management
  • Contract Management
  • Proposal & Quote Management
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Infor Customer Experience Suite.

Other priorities:

See all business priorities See less business priorities

Infor Customer Experience Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Infor Customer Experience Suite works with different mediums / channels such as Omnichannel. E-Mail. and Offline.

Reviews

"...Staff very knowledge, friendly, personable, not too pushy, great follow up...." Peer review by Shy-Anne, Westcoast Wellness

Peer review evidence (same sources as the product rating summary)

"...Staff very knowledge, friendly, personable, not too pushy, great follow up...." Peer review by Shy-Anne, Westcoast Wellness
"...Oversee omni-channel marketing campaigns...." Customer Experience Suite
"...Additional features include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management...." Peer review

Infor Customer Experience Suite, belong to a category of solutions that help Sales Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infor Customer Experience Suite

Top Industries

  • Automotive
  • Medical Practice
  • Accounting

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Infor Customer Experience Suite is popular in Automotive, Medical Practice, and Accounting and is widely used by Enterprise, Mid Market, and Small Business.

Infor Customer Experience Suite Customer wins, Customer success stories, Case studies

What benefits does Infor Customer Experience Suite offer for Engagement Management?

What Are the key features of Infor Customer Experience Suite for Campaign Management?

 

ATL Technology - Medical Device Manufacturing - Medium

Industry-specific cloud ERP for electricals and electronics │ Infor

Springville, USA

ATL Technology, a medical device manufacturer, adopted Infor's Process Mining to enhance global operational visibility and address inventory accuracy issues. This deployment led to an 80% improvement... in identifying operational problems and a 15% reduction in process issue reporting time. Infor's Velocity Suite further automates processes, enhancing efficiency and decision-making in complex manufacturing environments.

Read on →
 

Jefferson Parish - Government - Medium

Jefferson Parish Sets July 1 Go-Live for Infor Public Sector ERP

USA

Jefferson Parish is set to launch its new Infor Public Sector ERP system, BRIDGE, on July 1, transitioning from a legacy system. The implementation includes a mandatory supplier portal for vendors, e...nhancing procurement and financial operations. The transition involves a blackout period for data migration, affecting finance, procurement, HR, and payroll functions. This ERP cutover emphasizes the importance of external readiness and vendor onboarding.

Read on →
 

Construct CRM Cuts Epicor, DMSI, Infor Implementations to Record Speed for Distributors

Construct CRM has announced a breakthrough in implementing its AI-powered CRM solutions with Epicor, DMSI, and Infor ERP systems, achieving full integration in just one week. This rapid deployment en...ables distributors to digitize catalogs, automate order processing, and integrate customer data, significantly reducing traditional integration timelines and enhancing online sales capabilities.

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Zeelandia - Food & Beverages - Large

Zierikzee, Netherlands

Zeelandia uses Infor CloudSuite Food & Beverage to improve productivity and automation. The company faces global supply chain uncertainty. Infor's AI services help Zeelandia give better product and p...ricing recommendations. This keeps customers loyal and happy. Zeelandia explores data to serve customers better.

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Zahid Group - Distribution - Large

Jeddah, Saudi Arabia

Zahid Group used Infor Velocity Suite to improve invoice-to-cash workflows. They applied AI agents and Process Mining to find and fix process bottlenecks. This gave them better visibility across 25+ ...companies. They automated key steps and made decisions using data. Zahid Group now has more efficient operations and stronger customer relationships.

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Wyndham Hotels & Resorts - Hospitality - Very Large

Parsippany, USA

Wyndham Hotels & Resorts replaced old reporting tools with Infor Birst. The company automated real-time reporting and saved up to 24 hours per week per department. Decision making is now faster and b...ased on data. This helps Wyndham support global growth and expansion. The brand is more confident and accurate in its strategy.

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Infor Customer Experience Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)

Infor Customer Experience Suite Integrations

Infor Customer Experience Suite integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.42/5 ★

Read Reviews (1)
Data Import

1.58/5 ★

Read Reviews (1)

PTC Windchill

3.83 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Avalara

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Workato Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Infor Customer Experience Suite

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Infor Customer Experience Suite

Top Failure Risks for Infor Customer Experience Suite

Infor News

Product

The E&E CIO’s path to AI-ready operations with cloud ERP│Infor

Infor CloudSuite Industrial Enterprise offers a multi-tenant SaaS solution for E&E manufacturers, integrating AI-ready operations with ERP modernization. It provides industry-specific capabilities, reducing customization and migration risks while enhancing security and compliance. The platform supports seamless integration with MES, PLM, and other systems, enabling efficient AI deployment and reducing total cost of ownership.

Read more →
Partnership

Infor Accelerates Cloud Adoption and Innovation with AWS

Infor and AWS have expanded their collaboration by launching the Infor Velocity Suite on AWS Marketplace and becoming a Launch Partner for the AWS European Sovereign Cloud. This partnership aims to enhance cloud adoption and innovation, focusing on data sovereignty and AI capabilities. The collaboration leverages AWS services to power Infor's ERP solutions, offering industry-specific AI insights and automation.

Read more →
Partnership

AWS, Infor Deliver Agentic AI to Manufacturing

Infor and AWS have launched industry-specific AI agents for manufacturing, built on AWS infrastructure. These agents address manufacturing complexities, offering solutions for project management, inventory flow, and quality management. Customers can deploy custom agents using Infor's tools and Amazon's AI services. The solution is available through Infor Velocity Suite for CloudSuite customers.

Read more →
Awards

Infor Named A Leader in 2026 Gartner Magic QuadrantTM for Warehouse ...

Infor has been recognized as a Leader in the 2026 Gartner Magic QuadrantTM for Warehouse Management Systems for the eighth consecutive year. Infor WMS, a cloud-based solution, enhances warehouse operations with advanced features like Pick Path Optimization, which improves efficiency by reducing travel distance and speeding up picks. This recognition underscores Infor's commitment to delivering measurable AI-driven innovations in warehousing.

Read more →

Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

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Financials

M&A