Infor Customer Experience Suite Overview

Infor Customer Experience Suite provides a comprehensive overview of marketing and sales processes. It ensures unified visibility from order to delivery.

Use Cases

Customers recommend Engagement Management, Campaign Management, Workflow Management, as the business use cases that they have been most satisfied with while using Infor Customer Experience Suite.

Other use cases:

  • Lead Management
  • Content Management
  • Channel Management
  • Touchpoint Management
  • Contract Management
  • Proposal & Quote Management
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Infor Customer Experience Suite.

Other priorities:

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Infor Customer Experience Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Infor Customer Experience Suite works with different mediums / channels such as Omnichannel. E-Mail. and Offline.

Reviews

"...Additional features include a shared calendar, digital asset management, content review and approval tools, budget information, analytics and workflow management...." Peer review

Infor Customer Experience Suite, belong to a category of solutions that help Sales Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infor Customer Experience Suite

Top Industries

  • Automotive
  • Medical Practice
  • Accounting

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Infor Customer Experience Suite is popular in Automotive, Medical Practice, and Accounting and is widely used by Enterprise, Mid Market, and Small Business.

Infor Customer Experience Suite Customer wins, Customer success stories, Case studies

What Are the key features of Infor Customer Experience Suite for Engagement Management?

What benefits does Infor Customer Experience Suite offer for Campaign Management?

 

Construct CRM Cuts Epicor, DMSI, Infor Implementations to Record Speed for Distributors

Construct CRM has announced a breakthrough in implementing its AI-powered CRM solutions with Epicor, DMSI, and Infor ERP systems, achieving full integration in just one week. This rapid deployment en...ables distributors to digitize catalogs, automate order processing, and integrate customer data, significantly reducing traditional integration timelines and enhancing online sales capabilities.

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Infor AI Helps Global Bakery Business to Rise - Perishable News

Zeelandia Group, a global bakery ingredients company, has deployed Infor Coleman AI to optimize product selection and pricing strategies, driving revenue growth and improved customer experience. Zeel...andia began its digital transformation with Infor in 2017, implementing Infor CloudSuite Food & Beverage ERP and leveraging Infor OS for advanced AI-driven business operations.

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Koch Engineered Solutions - Manufacturing - Large

Infor CloudSuite Industrial Enterprise and Arkestro helped Koch Engineered Solutions cut manual data entry and setup time by 50%. The company unified over 20 ERP systems and automated supplier commun...ication. Predictive AI improved supplier collaboration and real-time feedback. Teams now make faster, data-driven sourcing decisions. Procurement efficiency increased across global operations.

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Customer Change Lead

Infor Change Readiness Services helped a Customer Change Lead improve change and training efforts. The service provided tools and guidance for organizational change management. The customer found the... deliverables valuable. The solution increased the quality of change and training. The testimonial highlights support for ERP transformation and change readiness.

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Catalyst Acoustics - Manufacturing

Infor CloudSuite helped Catalyst Acoustics speed up their data flow. The company used this cloud ERP solution to improve efficiency. The platform is designed for distribution and manufacturing needs.... Catalyst Acoustics benefited from ongoing innovation and AI-powered features. The case highlights the value of cloud ERP for manufacturing businesses.

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Safran Aerosystems - Aerospace & Defense

Safran Aerosystems worked with Infor to move to a cloud-based ERP. They combined multiple ERPs into one solution. The migration was smooth and on budget. This change improved scalability and flexibil...ity. Safran is now ready for long-term success and better ROI.

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Infor Customer Experience Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (7)
Custom Reports

4.11/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Infor Customer Experience Suite

Top Failure Risks for Infor Customer Experience Suite

Infor News

Awards

Guide Technologies Named Infor ERP Consultants of the Year Indiana, 2026

Guide Technologies has been recognized as Infor ERP Consultants of the Year in Indiana for 2026, highlighting their expertise in implementing Infor's enterprise resource planning solutions.

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Awards

Columbus named as Infor Partner Network (IPN) award winner in two categories

Columbus has been recognized as an Infor Partner Network (IPN) award winner in two categories: EMEA North Source, Co-Sell Partner of the Year, and Source and Co-Sell Industrial Manufacturing Partner of the Year. These awards highlight Columbus's success in delivering value and innovation through its partnership with Infor, enhancing customer satisfaction and business outcomes.

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Awards

ERP Systems Leader EMDA Named Infor's Resell Industrial Manufacturing Partner Of The ...

EMDA has been named Infor's Resell Industrial Manufacturing Partner of the Year for Asia Pacific at the 2025 Infor Partner Network Awards. This award highlights EMDA's success in delivering Infor CloudSuite ERP solutions, enhancing operational performance and financial control for manufacturers in New Zealand and Australia.

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Executive

Geoff Thomas appointed to lead Infor's Asia Pacific and Japan operations

Infor has appointed Geoff Thomas as Senior Vice President and General Manager for Asia Pacific and Japan. Based in Sydney, Thomas will enhance customer experiences and drive innovation across key markets, including Japan, Australia, and India. His leadership aims to deepen local expertise and expand Infor's partner network, focusing on industry-specific cloud technologies to support customer growth.

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Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

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Financials

M&A