PR-Dashboard
- Information Technology And Services
- Small
Netherlands
HelpCrunch helped PR-Dashboard boost live chat conversations by 91% after switching from Zendesk. PR-Dashboard needed a customizable, mobile-friendly live chat... tool for better customer communication. HelpCrunch offered a flexible chat widget, a mobile app, and strong customer support. The new solution led to more meaningful conversations and higher customer satisfaction. PR-Dashboard found HelpCrunch reliable, easy to use, and cost-effective.
Invisible.io
- Information Technology And Services
- Medium
San Jose, USA
Invisible. io switched from Tawk.to and Intercom to HelpCrunch for their SmartCloud Connect product. Their team of 16 live chat...agents needed a customizable, GDPR-ready live chat tool with advanced auto messaging and instant notifications. HelpCrunch provided easy chat customization, precise behavior-based triggers, and a user-friendly mobile app. After implementation, Invisible.io saw a 32% increase in incoming support chats and faster response times.
Tap My Back
- Information Technology And Services
- Small
Lisbon, Portugal
Tap My Back switched from Intercom to HelpCrunch to lower costs and improve customer support. They used HelpCrunch for proactive... live chat, email marketing, website popups, and a knowledge base. The team saw faster response times and higher customer engagement. Email campaigns powered by HelpCrunch led to a big increase in platform usage. Tap My Back now delivers more responsive support and greater client satisfaction.
HelpCrunch helped Fitlap improve their email marketing. Fitlap saw 11.5% more unique clicks on emails than the industry standard. They... earned €14.8 for every €1 spent on HelpCrunch. The platform enabled Fitlap to send timely, personalized messages. Fitlap's CEO praised the results from using HelpCrunch.
Fitlap used HelpCrunch to improve customer support and engagement. Their distributed team needed fast replies and automation to reduce churn.... HelpCrunch's live chat and auto messaging tools helped Fitlap respond quickly and keep users engaged. Fitlap achieved a 1380% ROI, a 98% customer satisfaction rate, and a 30% average email open rate. For every €1 spent on HelpCrunch, Fitlap earned €14.8 in direct conversions.
Education Case Studies and Customer Success Stories with Helpcrunch
Mathema
- Education
- Medium
Mathema used HelpCrunch to manage a surge in support requests as their EdTech platform grew. By 2025, they handled up... to 30,000 monthly chats, a 5x increase from 2022, without expanding their support team. AI Agents resolved 45% of all support requests, keeping customer satisfaction high. First response time dropped from 12 minutes to 5 minutes. The knowledge base became a key resource, with weekly views rising from 150 to 3,500.
Tribal Habits used HelpCrunch live chat to improve customer relationships. They kept first response times under 5 minutes. Most chats... came from existing customers needing onboarding or feature help. The team used feedback from live chat to improve their product. Adding a knowledge base made answers faster and easier. Proactive in-app messages helped keep customers informed and engaged.
Insurance Case Studies and Customer Success Stories with Helpcrunch
Polis.ua
- Insurance
- Medium
Kyiv, Ukraine
HelpCrunch enabled Polis. ua to handle over 2,000 customer chats per month. The company faced issues with their previous free...solution, including trouble with team scheduling, file transfers, and video recordings. By switching to HelpCrunch, Polis.ua integrated live chat with messengers like Telegram and Viber. This allowed fast, real-time support and gave customers more ways to connect. The result was quicker, more professional communication and improved customer satisfaction.
Consumer Services Case Studies and Customer Success Stories with Helpcrunch
Rekola
- Consumer Services
- Small
Prague, Czech Republic
HelpCrunch live chat helped Rekola cut phone calls and boost customer satisfaction. Rekola added in-app chat to their bike-sharing app,... making support fast and easy. Users now get instant help without leaving the app. Rekola saw a surge in positive reviews, reaching 12,000 on the App Store with a 4.9/5 rating. The switch to HelpCrunch also improved customer retention and lifetime value.
Computer Software Case Studies and Customer Success Stories with Helpcrunch
Maidily
- Software
- Small
Atlanta, USA
HelpCrunch helped Maidily, a SaaS company for cleaning businesses, improve customer support and grow its client base. Maidily switched from... HubSpot due to live chat issues and poor support. With HelpCrunch, they gained a glitch-free live chat and an easy-to-manage knowledge base. The new knowledge base reduced support emails and improved customer self-service. Maidily now offers 24/7 chat and continues to expand its user base.
Internet Case Studies and Customer Success Stories with Helpcrunch
SE Ranking
- Internet
- Medium
HelpCrunch helped SE Ranking combine customer support and email automation into one platform. SE Ranking improved customer support productivity by... 40%. The number of captured leads increased by 36%. Customer subscriptions within two days of first chat rose by 30%. Unsubscribe rates dropped by 25%. SE Ranking now saves over $65K each year by using HelpCrunch.
