Real-World Case Studies and Customer Success Stories with Helpcrunch

HelpCrunch helped Rekola improve in-app customer service for their bike-sharing app. Rekola switched from phone and email support to HelpCrunch live chat. This made it easier for users to get help wi...thout leaving the app. Phone calls dropped and customer satisfaction went up. Rekola now has 12,000 App Store reviews with a 4.9/5 rating and a 4/5 rating on Google Play.
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HelpCrunch helped PR-Dashboard improve their live chat experience. PR-Dashboard switched from Zendesk to HelpCrunch for better customization, a mobile app, and strong customer support. After the swit...ch, they saw a 91% increase in high-quality live chat conversations. Customers used the chat more often and gave better feedback. Conversation times grew longer and customer satisfaction improved.
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HelpCrunch helped Fitlap improve their email marketing. Fitlap saw 11.5% more unique clicks on emails than the industry standard. They earned €14.8 for every €1 spent on HelpCrunch. The platform enab...led Fitlap to send timely, personalized messages. Fitlap's CEO praised the results from using HelpCrunch.
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Customer achieved €14.8 return on each €1 spent using HelpCrunch.

Fitlap used HelpCrunch to improve customer support and engagement. They needed fast replies and automation to reduce churn in the fitness industry. HelpCrunch provided a modern live chat, team collab...oration tools, and robust automation for targeted messages. Fitlap achieved a 1380% ROI, a 98% customer satisfaction rate, and a 30% average email open rate. Their open rate is 7% higher and unique clicks 11.5% higher than industry standards.
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Mathema used HelpCrunch to automate customer service and support. They needed to handle more queries as their platform grew. HelpCrunch let them send automated messages, use a knowledge base for onbo...arding, and notify tutors with popups. After using HelpCrunch, Mathema processed 5 times more queries, with chats rising from 6,000 to nearly 30,000 per month. First response time dropped from up to 12 minutes to 2.5 minutes. The support team size stayed the same.
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HelpCrunch live chat helped Polis.ua, an online financial supermarket, handle over 2,000 customer queries each month. Before HelpCrunch, Polis.ua struggled with team scheduling, file transfers, and v...ideo recording issues. By switching to HelpCrunch, they integrated live chat with messengers like Telegram and Viber. This allowed fast, real-time support and gave customers more ways to connect. Polis.ua now provides quick and professional customer service using HelpCrunch.
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Tribal Habits used HelpCrunch live chat to improve customer support and build strong customer relationships. The team kept their first response time under 5 minutes. They used live chat and a knowled...ge base to answer questions quickly and gather feedback. About 80% of chats came from existing customers, helping them improve onboarding and features. Proactive in-app messages kept users informed about updates. HelpCrunch helped Tribal Habits stay customer-centric and responsive.
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PR-Dashboard increased their live chat interactions by 91% after transitioning from Zendesk to HelpCrunch, enhancing customer support and engagement.

Maidily used HelpCrunch to improve customer support and grow their client base. They switched from HubSpot due to technical issues and poor support. HelpCrunch provided a reliable live chat and an ea...sy-to-use knowledge base. The platform's auto messages feature helped Maidily engage website visitors. As a result, Maidily now offers 24/7 chat support and has over 300 monthly active users.
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HelpCrunch helped SE Ranking improve their customer support. SE Ranking had trouble using many tools for support and email. They switched to HelpCrunch to manage everything in one place. This made th...eir support team more productive. SE Ranking increased their customer support productivity by 40%. Customers noticed better support after the change.
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HelpCrunch helped Invisible.io improve their customer support. Invisible.io needed a modern, customizable live chat for their SmartCloud Connect product. They switched from Tawk.to and other tools to... HelpCrunch for better features and GDPR compliance. HelpCrunch offered advanced auto messaging, easy customization, and a user-friendly mobile app. As a result, Invisible.io increased their number of support chats by 32%.
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HelpCrunch increased Invisible.io's support chats by 32%, enhancing customer engagement and service efficiency.

Tap My Back used HelpCrunch to improve customer engagement and support. They switched from Intercom and Gmail to HelpCrunch for a more affordable and efficient solution. Tap My Back used proactive li...ve chat, email marketing, website popups, and a knowledge base to engage users. They saw faster response times and higher customer satisfaction. Email campaigns powered by HelpCrunch led to a big increase in platform usage.
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