Events Services Case Studies and Success Stories with Help Scout
CASE STUDY Springboard
Help Scout helps Springboard support students with a human touch. Springboard uses Help Scout’s help desk and Docs knowledge base to answer questions and provide resources. The Docs knowledge base le...ts students find information and prepare for courses on their own. Springboard values features like workflows, customer profiles, and office hours. The platform helps Springboard build trust and empower students to succeed.
Help Scout helped LanguaTalk improve customer support for its online language tutoring platform. LanguaTalk used Help Scout's help docs, live chat, and Beacon to answer questions quickly and save tim...e. The Messages feature boosted tutor onboarding success. The support team at Help Scout provided fast, clear help. LanguaTalk now spends less time on support and more on growing the business.
Education Case Studies and Success Stories with Help Scout
CASE STUDY George Washington University
Help Scout helped George Washington University manage a 22% increase in email traffic during the COVID-19 pandemic. The team used features like workflows, saved replies, and internal notes to automat...e tasks and save time. Managers gained better insight with reporting tools and reduced manual work. Even with fewer staff, they maintained high service levels. Other university teams have since adopted Help Scout after seeing these results.
Help Scout helped Ashesi University build a school-wide support center. The IT team used to manage requests through multiple emails, leading to missed conversations and confusion. With Help Scout’s s...hared inbox and knowledge base, they centralized support, improved transparency, and made it easier for students and staff to get help. Features like saved replies, workflows, and Docs saved time and helped new team members learn quickly. The team used automation to sort requests and track common issues, making support more efficient across the university.
Apparel & Fashion Case Studies and Success Stories with Help Scout
CASE STUDY Underground Printing
Help Scout helped Underground Printing move from Gmail to a shared inbox. The team used Help Scout to organize requests, extend support hours, and educate customers with proactive messages. They set ...up multiple inboxes and used reporting to improve support. Team Help Scout now helps train new employees and boosts sales by engaging customers. Sales managers convert quotes to sales at almost twice the rate when they engage directly.
Computer Software Case Studies and Success Stories with Help Scout
CASE STUDY Litmus
Help Scout helped Litmus centralize all customer communications. Before, Litmus used multiple tools and struggled with reporting and manual work. With Help Scout, Litmus combined email, chat, and hel...p articles in one place. This made the team more efficient and improved reporting. As a result, Litmus increased its customer retention rate by 26%.
Help Scout helped Mixmax improve customer support productivity. Mixmax used Help Scout's reporting to analyze when most support requests arrived. This data showed they did not need 24/7 coverage. The...y adjusted office hours and set clear expectations for customers. The team used features like saved replies, tags, and the reporting API. These changes solved staffing and scheduling challenges for Mixmax.
Help Scout helped Switcher cut onboarding time from 6 months with Intercom to just 1 day. Switcher needed a simple, user-friendly support tool after struggling with Intercom’s complexity and lack of ...customization. With Help Scout, Switcher improved response times, made collaboration easier, and reduced manual support volume by 30%. New team members quickly learned the platform, boosting productivity and customer satisfaction.
Help Scout helped Brain.fm improve customer support. Brain.fm used Help Scout to track support metrics and organize customer conversations. They achieved a 95% customer satisfaction score and kept re...sponse times under an hour. The tagging feature helped them manage bugs and streamline communication. These improvements led to more positive reviews and stronger customer trust.
Help Scout helped GrabCad improve their customer support. GrabCad used to rely on a Google group for support. Zendesk and Salesforce were hard to use and did not offer a good experience. Help Scout w...as easier to learn and use. The team at GrabCad found the user experience much better with Help Scout.
Help Scout helped GrowSurf improve customer support for their referral program software. GrowSurf switched from a clunky tool to Help Scout for better reporting, integrations, and Beacon features. Th...e team used Help Scout’s Slack integration and customizable support to respond quickly and offer tailored help. This led to happier customers and a 4.9/5.0 support score on Capterra. GrowSurf credits much of their business growth to positive word-of-mouth from these support experiences.
Help Scout helped OnePageCRM cut their team's workload by 50%. The team switched from a complicated help desk to Help Scout for easier communication and better customer support. Features like mailbox...es, tags, and saved replies made work faster. The Olark integration gave full chat context in one place. Reporting tools helped OnePageCRM manage staffing and spot busy times. The team became twice as productive with Help Scout.
Help Scout helped Castiron organize customer support as they launched their food business management platform. Castiron switched from Gmail to Help Scout to avoid missed requests and improve customer... experience. The two-person support team used Help Scout’s shared inbox, knowledge base, and reporting to manage thousands of customers. Their knowledge base articles received over 10,000 views, saving hundreds of hours. Castiron grew its active user base by over 10x while adding only one part-time employee.
Consumer Goods Case Studies and Success Stories with Help Scout
CASE STUDY Mabel’s Labels
Help Scout helped Mabel’s Labels manage customer support as sales grew. The team moved from manual tools to Help Scout’s all-in-one platform. They used Beacon, Knowledge Base, and integrations to boo...st self-service. FAQ visits rose by 122%. Email support volume dropped by 58%. The team kept a 93 CSAT score. Mabel’s Labels doubled productivity and kept costs low.
Information Technology and Services Case Studies and Success Stories with Help Scout
CASE STUDY Zapier
Help Scout helps Zapier manage customer support for a fully remote team. Zapier uses features like Beacon, Workflows, and Shared Inbox to keep support simple and organized. The platform makes it easy... for team members to see tickets and collaborate. Without Help Scout, support would be chaotic and hard to manage by email. Help Scout brings clarity and teamwork to Zapier's global support operations.
Manufacturing Case Studies and Success Stories with Help Scout
CASE STUDY Senneca
Help Scout helped Senneca improve team communication across 5 locations. Before Help Scout, Senneca used Outlook, which made it hard to assign tasks and track customer emails. The team wasted time ma...naging emails and waiting for coworkers to return. With Help Scout, over 50 users now share inboxes, see conversation history, and collaborate easily. Senneca's team quickly learned the platform and now responds to customers faster.
Other Industry Case Studies and Success Stories with Help Scout
CASE STUDY Threadless
Help Scout helps Threadless manage customer support for its online art community and e-commerce site. Threadless uses Help Scout's shared inbox, workflows, and tags to organize support for different ...teams. Automated workflows let Threadless route messages quickly and reduce time spent on repetitive tasks. The team uses over 2,500 tags to track issues and trends. Help Scout's features help Threadless deliver a consistent and efficient support experience for both artists and shoppers.
Help Scout helped Spikeball move away from Zendesk’s confusing features and high costs. The team found Help Scout easy to use, which made onboarding faster and improved efficiency. Spikeball saw a 30...% year-over-year growth in tickets replied while keeping response times steady. Features like shared inbox, workflows, and Beacon improved collaboration and organization. Automated workflows and tags saved time and gave insights for marketing decisions.
Help Scout helped BombTech Golf organize their customer support as the business grew. Before, emails got lost and response times were slow. With Help Scout, all customer conversations are in one plac...e. The team replies faster and tracks customer feedback. Saved replies and reporting features improved efficiency and transparency. BombTech Golf now gives better service and keeps customers happy as they scale.
Help Scout helps Tattly manage multiple email accounts for customer support. The team uses Help Scout to organize messages and assign the right team member to each inquiry. Merging messages from cust...omers makes it easier for one person to respond. This process simplifies support for both the team and their customers.
