Real-World Case Studies and Customer Success Stories with GatherUp

GatherUp helped Zoës Kitchen collect and manage customer feedback across 250 restaurants. Zoës Kitchen used GatherUp to add feedback links... to their website and app, making it easy for guests to leave reviews. The platform automated feedback requests and improved data management with features like auto-tagging. Zoës Kitchen increased their Google reviews by 278%, going from 9,000 to 34,000. They now capture over 30,000 feedback instances monthly and raised their overall review rating from 4.1 to 4.2.
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GatherUp helped Clean Juice grow their franchise to over 130 locations in less than 7 years. Clean Juice used GatherUp... to automate review requests and analyze guest feedback. The integration with their POS and loyalty programs made it easy for franchise partners to collect reviews. Clean Juice used insights from reviews to improve menu items and operations. Wrap and sandwich items scored 21 points lower on NPS and had a 20% lower average rating, leading to targeted improvements.
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GatherUp helped Barbara Oliver Jewelry track key performance indicators in local digital marketing. The business used a new website, Facebook,... Google Adwords Express, and review management tools. Event tracking captured contact form fills, clicks to call, and requests for driving directions. 70% of tracked actions came from Google, with the website as the second source. The study provided clear insights into which digital channels drove new customer actions.
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GatherUp helped Allstate boost agent reviews and improve local SEO. Allstate needed more agent-focused reviews to help customers choose the... right agent and increase Google visibility. GatherUp delivered a customizable review acquisition and reputation management solution. Allstate generated over 1.5 million reviews since 2015, saw an 89% year-over-year increase in Google reviews, and achieved a 4.6 average Google rating. Agent pages now rank higher and feature review stars, making it easier for customers to find the right agent.
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GatherUp helped US Storage Centers boost Google reviews by 167%, reaching over 31,000 reviews. The company used GatherUp to collect... both 1st-party and 3rd-party reviews, monitor review sites, and display ratings on local store pages. This improved their online reputation and customer connection. US Storage Centers valued fast feedback response and service-focused reviews. The solution enhanced SEO and social proof for their 120+ locations.
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One Firefly used GatherUp to improve review management for over 200 clients. They switched from Grade.us to GatherUp to fix... issues like a slow setup, outdated features, and high review abandonment. The migration kept 100% of clients and made onboarding faster. Client adoption went up by 25%. New features like Magic Link and Smart Reply made review collection and response easier. Review Champ became their fastest growing product after the switch.
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