Real-World Case Studies and Customer Success Stories with Efficy CRM

RATP used efficy to centralize and modernize its customer relationship management. The company handles about 50,000 requests per month, including... claims, information, and lost property. efficy's SaaS solution replaced 22 separate contact points with a unified contact center. This led to faster reporting, better customer knowledge, and more personalized communication. RATP now manages 1,000 calls and 350 letters daily with 80 call center representatives.
Show More..

Naviland Cargo used efficy to improve customer service and relationships. The CRM tool helped sales teams access and share customer... information faster. This made planning visits and creating estimates easier. The Pricing team managed the product portfolio in the CRM. Reporting tools tracked commercial activity. Efficy supported Naviland Cargo’s growth and structured their sales approach.
Show More..

Bert & You used efficy CRM to support its rapid growth and sales performance. The CRM helped centralize customer data... and streamline sales processes. Sales teams now track pipelines and objectives with automated dashboards. Integration with TMS and Corporama reduced admin work and improved collaboration. The marketing module made mass communication with customers easier. 25 users adopted the CRM in just 3 months.
Show More..

UITP uses efficy CRM to manage over 1,800 member companies across 100 countries. The CRM helps UITP share customer and... prospect knowledge and control member access through the MyUITP platform. Efficy's customizable features, like the Tree View, support UITP's complex membership structure. The solution enables reliable data centralization and flexible reporting for UITP's teams. UITP values efficy's adaptability and long-term partnership.
Show More..

Bert & You used efficy CRM to support its rapid growth and sales performance. The CRM helped centralize customer data... and streamline sales processes. Sales teams now track pipelines and objectives with automated dashboards. Integration with TMS and Corporama reduced admin work and improved collaboration. The marketing module made mass communication with customers easier. 25 users adopted the CRM in just 3 months.
Show More..

RATP used E-deal CRM by efficy to centralize customer service and manage 50,000 monthly inquiries. The company unified 22 contact... points into one center, improving claim handling and customer knowledge. E-deal CRM enabled faster adjustments to new demands and fit strict IT requirements. The solution supports 1,000 calls and 350 emails daily, handled by 80 agents. RATP now delivers more personalized communication and agile resource management.
Show More..

UITP uses efficy CRM to manage over 1,800 member companies across 100 countries. The CRM helps UITP share customer and... prospect knowledge and control member access on the MyUITP platform. Efficy's flexibility and custom features, like the Tree View, address UITP's complex membership structure. The solution enables on-demand reporting and centralized data for better member management. UITP has relied on efficy for more than 15 years to simplify operations and support daily activities.
Show More..

Wilink used efficy to centralize all customer interactions and create a 360-degree customer view. Before efficy, sales teams lacked a... single source of customer knowledge. With efficy, 250 users now access integrated tools for insurance, investments, and real estate. Efficy links with Brio and MIFID to improve customer profiling and cross-selling. Ongoing upgrades and coaching helped overcome resistance to change and boosted sales team adoption.
Show More..

Amma Verzekeringen used efficy CRM to reduce paper-based admin work and speed up claims. The company linked all contracts, claims,... and policy documents in one platform. Staff can now find information quickly and resolve cases faster. Efficy automated document workflows and improved collaboration across departments. Amma cut operational costs and improved customer service for 33,000 health professionals.
Show More..

Wilink used efficy to centralize all customer interactions and create a 360-degree view of each client. Before efficy, sales teams... lacked a single source of customer knowledge. With efficy, 250 users now access integrated tools for insurance, investments, and real estate. Efficy links with Brio and MIFID to improve customer profiling and cross-selling. Ongoing upgrades and coaching helped overcome resistance to change and boosted sales team adoption.
Show More..

Wilink used efficy to centralize all customer interactions and create a 360-degree view of each client. Before efficy, sales teams... lacked a single source of customer knowledge. Now, 250 users access the CRM daily, improving cross-selling and customer profiling. Efficy integrates with Wilink's insurance tools, supporting sales, marketing, and product teams. Ongoing upgrades and a dedicated Customer Success Executive help Wilink adapt the CRM to evolving needs.
Show More..

efficy CRM helps hub. brussels track business records and monitor revenue changes. The platform makes it easy to share information...and report on actions taken. Employees value efficy's reporting features. The CRM boosts productivity and supports collaborative work. hub.brussels plans to use advanced reporting and improve marketing campaigns next.
Show More..

E-deal CRM by efficy helped the musées d’Orsay et de l’Orangerie manage over 200,000 contacts and improve collaboration. The CRM unified... databases for marketing, ticketing, and press, giving a 360° view of visitors and partners. Teams now target communications by interest and run event logistics in one tool. The project took five years and involved 40 users across three phases. Staff gained time and now deliver more personalized experiences.
Show More..

Aldev, the economic development agency for Angers Loire Métropole, used efficy's E-deal CRM to unify its 65-person team. Before efficy, fragmented... contact databases and Excel files slowed work and caused data issues. Efficy enabled shared access to 27,000 contacts and 9,800 companies, eliminating double data entry. Integration with Outlook and SaaS deployment improved collaboration and reduced IT maintenance. Now, Aldev's teams work from a single, reliable system, supporting 400 companies and 3,000 job seekers each year.
Show More..

hub. brussels uses efficy to track business records and monitor revenue changes for companies they support. The CRM helps share...information, report on actions, and boost productivity across teams. Employees value efficy's reporting features. The platform also supports collaborative work with shared calendars and files. hub.brussels plans to expand reporting and marketing integration with efficy.
Show More..

efficy CRM helped BECI double its turnover in 10 years. The Brussels Chamber of Commerce used efficy to modernize external... communication and track member engagement. The CRM enabled targeted email campaigns and improved traceability of actions for each company. BECI gained better insight into its activities and redefined KPIs for employees. Management involvement was key to driving digital transformation with efficy.
Show More..

Efficy Enterprise helped BECI, the Brussels Chamber of Commerce, double its revenue in 10 years. Before using the CRM, BECI... struggled to track and communicate its value to member companies. Efficy enabled better activity tracking, improved external communication, and targeted email campaigns. The CRM also helped redefine KPIs and eliminated the need for a separate IT department. BECI now has better management oversight and member engagement.
Show More..

efficy CRM helped BECI double its turnover in 10 years. The platform improved traceability and follow-up for member management. BECI... modernized its external communication and now sends targeted information to members. Employees have clear annual objectives and KPIs. The CRM enabled BECI to show members the value of their contributions. Top management was closely involved in the digital transformation.
Show More..

Efficy helps Belfius Bank connect 800 branches and manage 6 million customers. Before efficy, Belfius used many tools that did... not communicate. Efficy gives Belfius a 360° view of customers and prospects. The CRM links all client data and supports daily work for 3,500 users. Belfius manages 184 million leads per semester and 1.3 million appointments with efficy.
Show More..

Belfius Bank uses efficy to connect 800 branches and manage 6 million customers. Before efficy, teams used many tools that... did not communicate. efficy gave Belfius a 360° view of customers and prospects. The CRM helps staff see all client data and improve service. Belfius manages 184 million leads per semester with efficy.
Show More..

Belfius Bank uses efficy to connect 800 branches and manage 6 million customers. Before efficy, teams used many tools that... did not communicate. efficy gave Belfius a 360° view of customers and prospects. The CRM helps staff see customer habits, satisfaction, and needs. Belfius manages 184 million leads per semester and 1.3 million appointments. Staff say efficy is easy to use and connects to other tools for better data use.
Show More..