Real-World Case Studies and Customer Success Stories with Efficy CRM

UITP uses efficy CRM to manage over 1,800 member companies across 100 countries. The CRM helps UITP share customer and... prospect knowledge and control member access on the MyUITP platform. Efficy's flexibility and custom features, like the Tree View, address UITP's complex membership structure. The solution enables on-demand reporting and centralized data for better member management. UITP has relied on efficy for more than 15 years to simplify operations and support daily activities.
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Genève Tourisme et Congrès uses efficy with QlikView to improve tourism marketing. The solution helps track tourism activity impact and... compare Geneva with other Swiss destinations. Staff can manage events, run multi-channel campaigns, and analyze partner relationships. With efficy, they now offer customized tourism products and packages. Data integration supports better decision-making for leisure and business travel.
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The Louvre museum uses efficy to manage marketing campaigns and visitor relationships. Efficy helps the museum send personalized newsletters and... coordinate events for visitors, members, and patrons. The CRM connects with the ticketing system for a full view of customer data. Staff use dashboards to analyze visitor profiles and measure marketing results. This helps the Louvre improve communication and segment its audiences.
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Wilink used efficy to centralize all customer interactions and create a 360-degree view of each client. Before efficy, sales teams... lacked a single source of customer knowledge. Now, 250 users access the CRM daily, improving cross-selling and customer profiling. Efficy integrates with Wilink's insurance tools, supporting sales, marketing, and product teams. Ongoing upgrades and a dedicated Customer Success Executive help Wilink adapt the CRM to evolving needs.
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Belfius Bank uses efficy to connect 800 branches and manage 6 million customers. Before efficy, teams used many tools that... did not communicate. efficy gave Belfius a 360° view of customers and prospects. The CRM helps staff see customer habits, satisfaction, and needs. Belfius manages 184 million leads per semester and 1.3 million appointments. Staff say efficy is easy to use and connects to other tools for better data use.
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efficy CRM helped BECI double its turnover in 10 years. The platform improved traceability and follow-up for member management. BECI... modernized its external communication and now sends targeted information to members. Employees have clear annual objectives and KPIs. The CRM enabled BECI to show members the value of their contributions. Top management was closely involved in the digital transformation.
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hub. brussels uses efficy to track business records and monitor revenue changes for companies they support. The CRM helps share...information, report on actions, and boost productivity across teams. Employees value efficy's reporting features. The platform also supports collaborative work with shared calendars and files. hub.brussels plans to expand reporting and marketing integration with efficy.
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Maxo CRM helped CFAO manage recruitment for new lawyers and trainees without increasing assistant staff. The platform made it easier... to organize and track sensitive legal information. CFAO improved efficiency and resource allocation. The CRM supported secure data handling and compliance. Patrick Leemans from CFAO praised the advantages of efficy's platform.
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