Efficy CRM Overview

Efficy CRM transforms business operations by centralizing customer data and automating sales processes. This platform enhances customer engagement, making it a valuable tool for businesses seeking to streamline interactions and improve client relationships. Trusted by over 13,000 companies across 10 countries, Efficy CRM is tailored for diverse business needs, offering a comprehensive suite of features that adapt to various industry demands. Its user-friendly interface allows for seamless data management and efficient sales automation. By leveraging Efficy CRM, businesses can achieve tangible improvements in customer satisfaction and operational efficiency.

Use Cases

Customers recommend Contact List Management, Sales Document Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Efficy CRM.

Other use cases:

  • Engagement Management
  • Sending & Publishing Communications
  • Relationship Management
  • Campaign Management
  • Distribution Management
  • Collaboration
  • Coaching
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Efficy CRM.

Other priorities:

  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Efficy CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Efficy CRM works with different mediums / channels such as Phone Calls. and Offline.

Efficy CRM's features include Gamification, Dashboard, Templates, etc. and Efficy CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Efficy CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I'm working with this software for more than 1 year, mainly for follow-up customer information...." Peer review by User

Efficy CRM, HoneyBook, Housecall Pro, ServiceM8, BlueFolder, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Efficy CRM is Europe's top solution to streamline processes and build lifelong customer relationships. Revenue can be increased with this simple yet powerful tool.

Popular Business Setting

for Efficy CRM

Top Industries

  • Information Services
  • Human Resources
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Efficy CRM is popular in Information Services, Human Resources, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Efficy CRM Customer wins, Customer success stories, Case studies

How efficiently Does Efficy CRM manage your Contact List Management?

What makes Efficy CRM ideal for Sales Document Management?

How does Efficy CRM facilitate Helpdesk Management?

What benefits does Efficy CRM offer for Engagement Management?

How efficiently Does Efficy CRM manage your Sending & Publishing Communications?

15 buyers and buying teams have used Cuspera to assess how well Efficy CRM solved their CRM All-in-One needs. Cuspera uses 613 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

BECI (Brussels Chamber of Commerce) - Non Profit Organization Management

Maxo CRM helped BECI, the Brussels Chamber of Commerce, improve traceability and follow-up in managing member activities. Before Maxo CRM, BECI struggled to track and communicate the value delivered ...to its 3,000+ member companies. After implementing Maxo CRM, BECI doubled its turnover in 10 years. The CRM modernized external communication, enabled targeted email campaigns, and redefined employee KPIs. BECI now has better insight into its actions for members and improved overall management efficiency.

Read more →

Belfius Bank - Banking

Maxo CRM helps Belfius Bank connect 800 branches and manage 6 million customers. Before Maxo, Belfius used many tools that did not work together. Maxo gives staff a 360° view of each customer and pro...spect. The CRM links all client data and supports digital channels. Belfius manages 184 million leads per semester and 1.3 million appointments. Staff say Maxo is easy to use and helps them serve customers better.

Read more →

CFAO - Automotive

Maxo CRM helped CFAO manage recruitment for new lawyers and trainees without increasing assistant staff. The platform made it easier to organize and track sensitive legal information. CFAO improved e...fficiency and resource allocation. The CRM supported secure data handling and compliance. Patrick Leemans from CFAO praised the advantages of efficy's platform.

Read more →

Genève Tourisme et Congrès - Hospitality

Maxo helps Genève Tourisme et Congrès promote Geneva as a top destination for tourism, leisure, and commerce. They use Maxo with QlikView to track and compare tourism activities, manage events, and r...un multi-channel marketing campaigns. The solution lets them analyze data from the hospitality industry. Genève Tourisme et Congrès can now offer customized products and packages to visitors. This improves their marketing and customer experience.

Read more →

hub.brussels - Government Administration

Maxo CRM helps hub.brussels track business records and monitor client revenue growth. The platform lets staff share information, manage projects, and report on actions taken. Employees value Maxo's r...eporting features. The next steps include advanced reporting with QlickView and better marketing with Flexmail. Maxo supports collaboration and productivity for hub.brussels.

Read more →

The Louvre museum - Hospitality

Maxo CRM helped the Louvre museum manage customer relationships and marketing campaigns. The museum used Maxo CRM to analyze visitor, lead, and patron data. The solution improved marketing events, pe...rsonalized newsletters, and multi-channel communication. Maxo CRM integrated with the ticketing system for a full customer view. The dashboard feature let users measure promotional activity and define visitor profiles.

Read more →

Why choose efficy?

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Frequently Asked Questions(FAQ)

for Efficy CRM

What is Efficy CRM?

Efficy CRM is a CRM solution covering Customer Relationship management across all customer touch points such as Sales, Marketing, Customer Service. It provides customised CRM solutions for each industry sector spanning across Non-profit organizations, Bank & Insurance, Healthcare, Tourism, Retail and more.

Efficy provides the tools to convert customer data into customer knowledge and provides customizable solutions that can be configured easily to work with the existing processes in the organization.

Efficy provides CRM tools that enhance the Sales team productivity such as customer database, business activity monitoring, offers portfolio etc., with an always-on 360 degree view of customer proposals and prospects. CRM for Marketing provides tools to launch email campaigns, analyse results and web traffic to provide insights for segmentation and sending out customised and targeted messages based on segment.

What is Efficy CRM used for?

Efficy CRM is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Contact List Management, Sales Document Management and Helpdesk Management .

What are the top features of Efficy CRM?

Gamification, Dashboard and Templates are some of the top features of Efficy CRM.

Who uses Efficy CRM?

Efficy CRM is used by Information Services, Human Resources and Education among other industries.

What are Efficy CRM alternatives?

HoneyBook, Housecall Pro, ServiceM8 and BlueFolder are popular alternatives for Efficy CRM.

Where is Efficy CRM located?

Efficy CRM is headquartered at Rue Colonel Bourg 122 1140 Brussels.
lightning

Peers used Efficy CRM for contact list management and sales document management

Efficy CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.55/5 ★

Read Reviews (2)
Custom Reports

4.87/5 ★

Read Reviews (78)
Analytics

4.75/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.55/5 ★

Read Reviews (2)
Custom Reports

4.87/5 ★

Read Reviews (78)
Analytics

4.75/5 ★

Read Reviews (10)

Efficy CRM Integrations

Efficy CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.57/5 ★

Read Reviews (52)
Data Export

3.79/5 ★

Read Reviews (17)

FullContact

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Actito

4.18 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Efficy CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Efficy CRM

efficy SA/BV News

Executive

efficy Appoints Alfonso Tasso as New CEO

Efficy has appointed Alfonso Tasso as the new CEO, succeeding co-founder Cedric Pierrard. Tasso, with over 20 years of experience in scaling B2B tech businesses, aims to drive Efficy's growth and innovation in the CRM space. His leadership is expected to enhance Efficy's product portfolio and capitalize on recent R&D investments, including generative AI.

Read more →
Product

efficy Expands Its Offering With the Launch of Maxo

Efficy has launched Maxo, a new CRM suite designed for established and growing businesses. Maxo offers advanced AI capabilities, including smart agents for personalization and predictive analytics, and features a no-code interface for easy customization. The solution aims to enhance integration with existing business processes, reduce administrative tasks, and improve collaboration across departments. Maxo also includes marketing automation tools, enabling comprehensive CRM and marketing management.

Read more →

efficy SA/BV Profile

Company Name

efficy SA/BV

Company Website

https://www.efficy.com/

Year Founded

2005

HQ Location

Rue Colonel Bourg 122 1140 Brussels

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE