Real-World Case Studies and Customer Success Stories with doxee

Doxee Pvideo® helped E.ON improve customer care and bill collection. E.ON used personalized and interactive videos to remind customers to pay bills. 52% of users watched the video to the end. 37% cli...cked on a call to action. The solution made bill payment easier and improved customer relationships. E.ON reduced costs and streamlined the payment process with digital communication.
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Doxee document experience and Doxee paperless experience helped Sorgenia digitize its customer communications and document management. Sorgenia needed a solution for Customer Communications Managemen...t and electronic invoicing. Doxee provided tools to manage document processes and digital preservation. This partnership supported Sorgenia's digital transformation and improved efficiency in handling documents for 400,000 customers.
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Doxee Pvideo® helped GORI improve employee communication during the COVID-19 emergency. GORI used an interactive video to share important rules and behaviors with its 950 employees. 795 employees wat...ched the video after receiving it. The interactive format made the message clear and easy to understand. This approach replaced traditional PDF guides and increased employee engagement.
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Doxee helped Eni gas e luce double its digital customer base from 15% to about 30% in 24 months. Eni gas e luce used Doxee interactive experience, paperless experience, and document experience to imp...rove customer communication. The company created new post-billing and credit communication services for consumers. Doxee enabled a full digital transformation of communication processes. Eni gas e luce now offers more digital and interactive services to its customers.
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Doxee Pvideo® helped E.ON improve customer care with personalized and interactive videos. E.ON used these videos to remind customers to pay bills on time, making the payment process easier and more e...ngaging. The initiative focused on soft collection of credit and building better customer relationships. 52% of users watched the video to the end, and 37% clicked on a call to action. This digital approach reduced waste and supported E.ON’s customer-first strategy.
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Doxee provided A2A with electronic invoicing and interactive invoice solutions. A2A is the largest Italian multi-utility, serving millions of customers. With Doxee, A2A manages 13 million electronic ...invoices and produces 3 million Bollett@Free interactive invoices each year. The system handles an average of 100,000 invoices daily. Doxee's services support A2A's digital innovation and sustainability goals.
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Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. The solution used personalized video to explain features and encourage customers to link their IBAN for easy tran...sfers. The campaign used email and SMS for onboarding and cross-selling. 20 post offices now use video personalization, with plans to expand to over 12,800. Analytics track engagement and optimize communication.
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Doxee Pvideo® helped Invesco Italia make fund reporting fast and engaging. Invesco needed a better way to share fund data and performance. Nextmedia Lab and Doxee created custom video factsheets for ...each fund. This led to a 63% increase in views of the landing pages with the videos. Interactivity on those pages went up by 68%. The solution made complex investment data easy to understand.
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Doxee Pvideo® helped Credito Emiliano (Credem) boost customer engagement for its financing services. The bank used personalized videos to guide Ego Classic cardholders and internet banking users thro...ugh activating new credit lines. Customers received tailored videos with their name and avatar, plus a direct call to action to activate loans online. The campaign achieved a 20% increase in email open rates, 78% video play rate, and 60% full video views. Doxee Pvideo® enabled Credem to track and optimize customer interactions using analytics.
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Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted to reach new generations with better digital communication. They used Doxee Pvideo® to send... personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.
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Doxee Pvideo® helped the Municipality of Palermo inform citizens about digital services and boost digital citizenship. The city wanted to increase portal enrollments, reduce physical queues, and make... payments like TARI easier. SISPI chose Doxee Pvideo® for a campaign in the TARI bill notice. The solution used personalized, interactive video to reach more people and encourage digital service use. Results are available in the full case study.
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Doxee Pvideo® helped the Lombardy Region promote SPID adoption. The region needed to reach many citizens with clear, accessible communication. Doxee created a personalized video campaign for users of... regional online services. The videos explained how to switch to SPID using simple language. This improved digital customer experience and made communication more effective.
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Doxee interactive experience helped the University of Palermo create a digital journey for students. The university used Doxee Pvideo and Pweb to offer personalized, interactive pre-orientation and l...egal orientation paths. This made it easier for students to choose the right course and increased enrollment in the Law program. The solution improved student perception of the university as innovative and authoritative. Over 40,000 students benefited from these digital services.
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Doxee Pvideo® helped UnipolSai inform customers about expiring insurance policies. UnipolSai wanted to make communication more personal and interactive. They used personalized videos to reach custome...rs. The campaign produced 1,296,169 videos. 12% of users clicked to play the video. 36% of customers responded to at least one call to action. UnipolSai also reduced costs with this approach.
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Doxee Pvideo® helped San Patrignano, a rehabilitation community, increase donations. The community needed a way to engage regular and potential donors. They used personalized and interactive videos t...o boost donor involvement. The videos made it easier to explain their mission and encourage donations. This led to more conversions and better support for their organization.
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