Utilities Case Studies and Customer Success Stories with doxee
E.ON
- Utilities
- Very Large
Essen, Germany
E. ON used Doxee Pvideo® to improve bill payment reminders for its customers. The personalized and interactive videos helped customers...remember payment deadlines and made it easy to pay bills online. 52% of users watched the video to the end, and 37% clicked on a call to action. The solution reduced costs and improved customer relationships. E.ON sent these videos via email and SMS, making the process simple and effective.
Sorgenia needed to manage growing customer communications and electronic invoicing. They chose Doxee document experience and Doxee paperless experience to... digitize document processes. Doxee helped Sorgenia handle both active and passive invoicing cycles. The solution included digital preservation for compliance. Sorgenia improved document management and customer communication with Doxee's cloud platform.
Eni gas e luce used Doxee to double its digital customer base from 15% to 30% in 24 months. The company wanted... to improve the customer journey and optimize energy use. Doxee provided interactive, paperless, and document management solutions. These tools helped Eni gas e luce transform post-billing and credit communications. The collaboration enabled new digital experiences for millions of customers.
Doxee Pvideo® helped GORI improve employee communication during COVID-19. GORI used an interactive video to share safety rules with all... 950 employees. 795 employees watched the video after receiving it. The video replaced traditional PDF guides, making the message clear and engaging. This approach increased employee involvement and understanding of new protocols.
Doxee Pvideo® helped E. ON improve customer care during bill payment reminders. E.ON used personalized and interactive videos to support...customers in the payment process. 52% of users watched the video to the end, and 37% clicked a call to action. The solution focused on soft collection of credit and building stronger customer relationships. E.ON reduced waste and improved communication with digital tools.
Doxee provided A2A with electronic invoicing and interactive invoice solutions. A2A is the largest Italian multi-utility, serving millions of customers.... With Doxee, A2A manages 13 million electronic invoices and produces 3 million Bollett@Free interactive invoices each year. The system handles an average of 100,000 invoices daily. Doxee's services support A2A's digital innovation and sustainability goals.
Doxee Pvideo® helped Poste Italiane improve customer engagement for its Libretto Smart digital savings account. Personalized onboarding videos were sent... to new customers via email and SMS. These videos explained account features, encouraged IBAN association, and promoted related savings products. Over 12,800 post offices now use video personalization to communicate with customers. The campaign enabled better tracking and optimization of customer interactions.
Doxee Pvideo® helped Invesco Italia make fund reporting more engaging. The solution used interactive, personalized videos to show fund performance... and data. Invesco Italia saw a 63% increase in views of landing pages with factsheet videos. Interactivity on these pages rose by 68%. Nextmedia Lab defined the video format, while Doxee provided the technology. The project improved communication of complex investment data.
Banking Case Studies and Customer Success Stories with doxee
Credem (Credito Emiliano)
- Banking
- Large
Reggio Emilia, Italy
Credem used Doxee Pvideo® to send personalized videos to customers with Ego cards and internet banking accounts. The videos explained... loan offers and allowed customers to activate loans online without visiting a branch. Name and avatar personalization made the experience engaging. The campaign achieved a 20% higher email open rate, with 78% of recipients playing the video and 60% watching it to the end. Doxee analytics helped Credem track customer actions and optimize communication.
Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted to reach new generations with... better digital communication. They used Doxee Pvideo® to send personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.
Lombardy Region
- Government Administration
- Large
Milan, Italy
Doxee created a personalized video campaign for the Lombardy Region. The goal was to help citizens switch to SPID, the... public digital identity system. The campaign used interactive and personalized videos to explain the benefits and process. This made communication clear and easy for a large audience. The project aimed to improve digital customer experience for public services.
Municipality of Palermo
- Government Administration
- Large
Palermo, Italy
Doxee Pvideo® helped the Municipality of Palermo inform citizens about digital services. The city wanted more people to use its... online portal and reduce lines at physical offices. Doxee's personalized video was included in TARI payment notices. This made it easier for citizens to pay bills and learn about digital options. The project aimed to move services online and make payments simple.
Education Case Studies and Customer Success Stories with doxee
University of Palermo
- Education
- Large
Palermo, Italy
Doxee interactive experience helped the University of Palermo improve student engagement. Over 40,000 students benefited from personalized digital journeys. Doxee... Pvideo and Pweb technologies made it easier for students to choose the right course. The Law course saw increased enrollment. The university's reputation as innovative and authoritative grew among students.
Insurance Case Studies and Customer Success Stories with doxee
UnipolSai
- Insurance
- Very Large
Bologna, Italy
UnipolSai used Doxee Pvideo® to alert customers about expiring insurance policies. The company wanted to make communication more personal and... interactive. They produced 1,296,169 personalized videos for their customers. 12% of users clicked to play the video. 36% of customers responded to at least one call to action. The campaign also reduced costs for UnipolSai.
San Patrignano
- Non Profit Organization Management
- Medium
Coriano, Italy
Doxee Pvideo® helped San Patrignano, a rehabilitation community in Coriano, Italy, boost donations. The organization used personalized and interactive videos... to engage both regular and potential donors. This approach aimed to increase conversion rates for fundraising. The case highlights how tailored video content can drive donor involvement for non-profits. Doxee's technology enabled clear, effective communication and storytelling.
Doxee at SAP Connect Day for Customer Experience 2026 in Vienna
Doxee participated in the SAP Connect Day for Customer Experience 2026 in Vienna, showcasing their Customer Communications Management solutions integrated with SAP technologies. They presented a... case study with swb AG, highlighting improvements in document management, process efficiency, and operational flexibility. The event underscored Doxee's commitment to enhancing digital customer experiences through innovation and integration.
