Home Demand Generation Customer Loyalty Management CrowdTwist

CrowdTwist: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: CrowdTwist
Brand: CrowdTwist
Rating: 4.4 (666 reviews)

4.42 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(666)

Loyalty Solution that Drive Engagement and loyalty through personalized, omnichannel experiences

AI Powered

CrowdTwist Overview

CrowdTwist powers innovative loyalty programs by tracking and rewarding diverse customer behaviors. Brands can use predictive analytics to offer personalized benefits, enhancing customer relationships and retention.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using CrowdTwist.

Other use cases:

Lifetime Value Management
Segmentation And Targeting
Social Media Analytics
Contract Management
Content Management
Managing Social Media Account
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using CrowdTwist.

Other priorities:

Scale Best Practices
Acquire Customers
Increase Customer Life Time Value
Improve Digital And Social Presence
Increase Sales & Revenue
Grow Market Share
Build Brand Awareness
Enter New Markets Internationally Or Locally

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CrowdTwist Use-Cases and Business Priorities: Customer Satisfaction Data

CrowdTwist works with different mediums / channels such as Omnichannel. Promotions. and Social Media.

CrowdTwist's features include Gamification, Rewards, Personalization, etc. and CrowdTwist support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also CrowdTwist analytics capabilities include Custom Reports, and Analytics.

Reviews

"With the data we’ve captured from Oracle CrowdTwist, we’ve proven that the loyalty client is immensely valuable to our brand, making up about 20% of our customer base and, on average, 50 to 55% of revenue." - Kellen Fitzgerald

Peer review evidence (same sources as the product rating summary)

"...Crowd Twist powers our online loyalty program InnerCircle, and has helped us achieve our vision of a truly omnichannel loyalty program and community that our customers value and appreciate...." Peer review by Lisa Erickson, Senior Director of CRM & Loyalty, Sleep Number

"...Together, Oracle and CrowdTwist will enable organizations of all sizes to deliver personalized engagement and extend loyalty and reward programs to a brand s most beneficial customer behaviors...." Oracle Buys CrowdTwist

"...Addressed # of touches to conversions % of sales-accepted leads from marketing Annual marketing spend Average annual revenue per customer Average order size Campaign response rate Campaign time-to-market Campaigns per year Click through, deliverability, open & bounce rates Conversion rates Cost per lead Cycle time to develop campaign Data acquisition costs Digital media spend Expand Market Coverage Lead Generation Lifetime purchases Marketing Expense as a % of revenue Marketing staff efficiency Product reviews total Purchase frequency Referral rates Revenue per marketing campaign Unsubscribe rate..." Lead Me To Your Door

CrowdTwist, Preferred Patron, BHN Rewards, Tapmango, TrueLoyal (formerly Zinrelo and TINT), etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CrowdTwist

Top Industries

Retail

Popular in

Enterprise

CrowdTwist is popular in Retail, and is widely used by Enterprise,

CrowdTwist Customer wins, Customer success stories, Case studies

What solutions does CrowdTwist provide for Loyalty Management?

What benefits does CrowdTwist offer for Engagement Management?

How can CrowdTwist optimize your Campaign Management Workflow?

How does CrowdTwist address your Lifetime Value Management Challenges?

How does CrowdTwist address your Segmentation And Targeting Challenges?

193 buyers and buying teams have used Cuspera to assess how well CrowdTwist solved their Customer Loyalty Management needs. Cuspera uses 666 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS	TESTIMONIALS
Kellen Fitzgerald Director of Marketing, Digital and Client Experience tarte	With the data we’ve captured from Oracle CrowdTwist, we’ve proven that the loyalty client is immensely valuable to our brand, making up about 20% of our customer base and, on average, 50 to 55% of revenue. Testimonial By Kellen Fitzgerald

CUSTOMERS	TESTIMONIALS
Kellen Fitzgerald Director of Marketing, Digital and Client Experience tarte	With the data we’ve captured from Oracle CrowdTwist, we’ve proven that the loyalty client is immensely valuable to our brand, making up about 20% of our customer base and, on average, 50 to 55% of revenue. Testimonial By Kellen Fitzgerald

Oracle Marketing Innovations: Loyalty and Customer Engagement.

Frequently Asked Questions(FAQ)

for CrowdTwist

What is CrowdTwist?

CrowdTwist is a cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. Designed to help brands enhance relationships with their customers and retain clients in the long-term, CrowdTwist allows users to create loyalty incentive programs using data gathered from customer behaviour tracking.

With CrowdTwist platform businesses can incentivize their customers in order to encourage loyalty and engagement, with tools for tracking and rewarding behavior. A range of different spend and engagement behavior types can be tracked, including reading a blog or article, making a purchase, writing a review, referring a friend, following the brand on social media, and more. The built-in predictive analytics automatically gather data on website visitors and convert this data to deliver personalized, targeted content with the aim of converting or retaining these visitors.

Brands can create and deliver a benefits program to clients, and can segment their customers into groups based on demographic, behavior, purchase history, and other metrics, in order to deliver personalized benefits and rewards. CrowdTwist’s predictive algorithms can identify and create these audience segments based on historical and real-time data.

What is CrowdTwist used for?

CrowdTwist is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Improve Brand Engagement by Loyalty Management, Engagement Management and Campaign Management .