CrowdTwist Overview
CrowdTwist is a cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. Designed to help brands enhance relationships with their customers and retain clients in the long-term, CrowdTwist allows users to create loyalty incentive programs using data gathered from customer behaviour tracking.
With CrowdTwist platform businesses can incentivize their customers in order to encourage loyalty and engagement, with tools for tracking and rewarding behavior. A range of different spend and engagement behavior types can be tracked, including reading a blog or article, making a purchase, writing a review, referring a friend, following the brand on social media, and more. The built-in predictive analytics automatically gather data on website visitors and convert this data to deliver personalized, targeted content with the aim of converting or retaining these visitors.
Brands can create and deliver a benefits program to clients, and can segment their customers into groups based on demographic, behavior, purchase history, and other metrics, in order to deliver personalized benefits and rewards. CrowdTwist’s predictive algorithms can identify and create these audience segments based on historical and real-time data.
Cuspera Reviews
193 buyers and buying teams have used Cuspera to assess how well CrowdTwist solved their Customer Loyalty Management needs. Cuspera uses 666 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities peers achieved using CrowdTwist.
Use Cases
Peers recommend Loyalty Management , Engagement Management , Campaign Management , as the business use cases that they have been most satisfied while using CrowdTwist.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with Omnichannel |
4.99/5 ★ |
"...CrowdTwist enables us to recognize and reward our customers for their loyalty...." Peer review by Alicia Kent, Marketing Manager, Zumiez |
| customise loyalty program |
4.96/5 ★ |
|
| create engagement based loyalty |
4.95/5 ★ |
|
| identify target customers |
4.41/5 ★ |
|
| Engagement Management with Omnichannel |
4.98/5 ★ |
"...Drive customer retention by employing data to refine segments, personalize loyalty marketing and campaigns, and offer relevant rewards and benefits that promote continued engagement and spend...." CrowdTwist Loyalty Marketing |
| engaging and following up |
4.98/5 ★ |
|
| Campaign Management with Promotions |
4.54/5 ★ |
"...Addressed # of touches to conversions % of sales-accepted leads from marketing Annual marketing spend Average annual revenue per customer Average order size Campaign response rate Campaign time-to-market Campaigns per year Click through, deliverability, open & bounce rates Conversion rates Cost per lead Cycle time to develop campaign Data acquisition costs Digital media spend Expand Market Coverage Lead Generation Lifetime purchases Marketing Expense as a % of revenue Marketing staff efficiency Product reviews total Purchase frequency Referral rates Revenue per marketing campaign Unsubscribe rate..." Lead Me To Your Door |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with Omnichannel |
4.99/5 ★ |
"...CrowdTwist enables us to recognize and reward our customers for their loyalty...." Peer review by Alicia Kent, Marketing Manager, Zumiez |
|
| customise loyalty program |
4.99/5 ★ |
| create engagement based loyalty |
4.99/5 ★ |
| identify target customers |
4.99/5 ★ |
| Engagement Management with Omnichannel |
4.98/5 ★ |
"...Drive customer retention by employing data to refine segments, personalize loyalty marketing and campaigns, and offer relevant rewards and benefits that promote continued engagement and spend...." CrowdTwist Loyalty Marketing |
|
| engaging and following up |
4.98/5 ★ |
| Campaign Management with Promotions |
4.54/5 ★ |
"...Addressed # of touches to conversions % of sales-accepted leads from marketing Annual marketing spend Average annual revenue per customer Average order size Campaign response rate Campaign time-to-market Campaigns per year Click through, deliverability, open & bounce rates Conversion rates Cost per lead Cycle time to develop campaign Data acquisition costs Digital media spend Expand Market Coverage Lead Generation Lifetime purchases Marketing Expense as a % of revenue Marketing staff efficiency Product reviews total Purchase frequency Referral rates Revenue per marketing campaign Unsubscribe rate..." Lead Me To Your Door |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 666 insights from peers and experts to help you assess how these CrowdTwist use cases fit your Customer Loyalty Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the data we’ve captured from Oracle CrowdTwist, we’ve proven that the loyalty client is immensely valuable to our brand, making up about 20% of our customer base and, on average, 50 to 55% of revenue. Testimonial By Kellen Fitzgerald |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kellen Fitzgerald Director of Marketing, Digital and Client Experience tarte |
With the data we’ve captured from Oracle CrowdTwist, we’ve proven that the loyalty client is immensely valuable to our brand, making up about 20% of our customer base and, on average, 50 to 55% of revenue. Testimonial By Kellen Fitzgerald |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study tarteRead More |
Popular Business Setting
for CrowdTwist
Top Industries
- Retail
Popular in
- Enterprise
Peers used CrowdTwist to Enhance customer relationships and Improve brand engagement
CrowdTwist Alternatives
Peer and Expert Opinion on Features
for CrowdTwist
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (76) |
| Rewards | Read Reviews (67) |
| Personalization | Read Reviews (51) |
| Capture information | Read Reviews (11) |
| Predictive analytics | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (76) |
| Rewards | Read Reviews (67) |
| Personalization | Read Reviews (51) |
| Capture information | Read Reviews (11) |
| Predictive analytics | Read Reviews (10) |
IT and Other Capabilities
for CrowdTwist
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (6) |
| Data Import | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (6) |
| Data Import | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (21) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (21) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Custom Reports | Read Reviews (70) |
| Analytics | Read Reviews (51) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Custom Reports | Read Reviews (70) |
| Analytics | Read Reviews (51) |
Failure Risk Guidance Security Report
?for CrowdTwist
Overall Risk Meter
Top Failure Risks for CrowdTwist
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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