Customer Data and Marketing Platform that transforms the data into hyper-personalized, intelligent interactions that increase customer lifetime value
App Partner
Hospitality Case Studies and Success Stories with Clutch Platform
CASE STUDY Marcus Theatres
Clutch helped Marcus Theatres improve their loyalty and subscription programs. Marcus faced tough competition from streaming services and needed to boost repeat visits. Clutch's Loyalty Management an...d Marketing Automation modules gave Marcus real-time data and AI-driven insights. Marcus saw a 10% increase in average order value, 80% increase in order frequency, and 85% increase in customer lifetime value. The new system made every customer feel valued and encouraged them to return.
Clutch's gift card platform helped a leading fashion retailer create an omni-channel gift card program. The retailer needed a solution that worked in stores and online, across many countries and curr...encies. Clutch integrated with Shopify+ to make buying and using gift cards easy everywhere. Over 1,500 gift cards were issued, with 70% redeemed in the first year and a $95 average issuance amount. The program increased order values, boosted engagement, and grew brand awareness.
Clutch helped a national pet supply brand launch an award-winning loyalty program. The brand faced challenges with customer retention and lacked data insights. Clutch's platform enabled the brand to ...personalize experiences using customer data. The program led to 573,000 households enrolled and 1,200 new households added daily. Customer engagement increased by 30% after the program started.
CASE STUDY Goodwill Industries of Middle Tennessee
Clutch helped Goodwill Industries of Middle Tennessee improve customer retention with the True Blue Rewards program. The Clutch platform enabled easy loyalty program management, automated marketing c...ampaigns, and deep data insights. Goodwill saw a 45% increase in spend from loyalty members compared to non-members. Average order value rose by 72% when members received a $5 reward. Triggered text promotions led to a 120% increase in revenue from responding members.
Clutch Stored Value helped Burton launch the First Chair loyalty program. Burton wanted to upgrade their technology and create a unique customer journey. Clutch integrated loyalty and gift card progr...ams, making it easy for customers to join and use rewards. Over 100,000 members enrolled since launch, and 30,000 members migrated to the new platform. Burton saw higher gift card redemptions and improved customer retention.
Clutch Customer Data Platform helped Smithland unify data from three merged franchises. Smithland replaced outdated loyalty programs and manual marketing with automated, personalized offers. The plat...form enabled real-time engagement and better customer segmentation. Smithland saw a 525% increase in redemption rate and a 42% rise in average redemption order value. Customers now get relevant offers, boosting loyalty and sales.
Clutch Stored Value helped The Honest Company turn gift cards into a marketing tool. They created digital accounts for customers who received gift cards. This let them collect customer names, emails,... and profiles. Now, 95% of customers are fully identified. Over 15,000 customers use the digital account feature. This led to better communication, higher redemption rates, and more spending. The Honest Company now uses gift cards to build loyalty and understand their customers.
Clutch helped MillerHome Furniture boost customer engagement with its AI-driven retention platform. MillerHome used loyalty management and marketing orchestration tools, including SMS campaigns, to m...ake their loyalty programs more personal and effective. They launched creative campaigns like 'Red Rovering' and 'Don’t Use, Don’t Lose' to bring customers back and reward loyalty. As a result, MillerHome saw a 75% increase in revenue and a 52% rise in reward point redemptions year over year.
Clutch loyalty program helped a leading sporting goods company in Town & Country, Missouri. The company wanted to increase customer visits and average order value. Clutch's customer data platform and... loyalty solution made it easy to capture and use customer data for targeted campaigns. Members in the loyalty program doubled their average order value. These members made up 63% of all customer spend and spent 40% more than non-members.
Food & Beverages Case Studies and Success Stories with Clutch Platform
CASE STUDY Global Pastry Chain
Clutch helped a global pastry chain improve their loyalty program. The chain faced low profits and weak engagement due to poor reporting and generic rewards. Clutch provided advanced analytics and a ...tiered reward system. The new program offered personalized incentives and real-time data. Results included an 80% increase in ROI, $4 million in savings, and a 50% reduction in costs. Customer engagement and satisfaction also improved.
Automotive Case Studies and Success Stories with Clutch Platform
CASE STUDY VIP Auto
Clutch helped VIP Auto launch a custom loyalty program using its CDP and loyalty management modules. VIP Auto wanted to turn more first-time buyers into repeat customers by using customer data for be...tter engagement. The new program offered points, cashback, and coupons for specific actions. 74% of transactions now come from loyalty members. Loyal customers spend 50% more and have a 141% higher lifetime value than non-loyal members. The program increased customer retention and satisfaction by giving clear rewards and personalizing experiences.
Clutch helped Foodland modernize its loyalty program with a customer data platform and marketing orchestration tools. Foodland faced challenges with outdated paper-based systems, limited data, and ba...sic communications. Clutch's solution enabled targeted marketing, personalized customer engagement, and advanced analytics. Foodland saw a 65% increase in average order value when points are redeemed, 20% of annual revenue from email and SMS campaigns, and a 70% loyalty reward redemption rate.
Smithland Creates Powerful Customer Experiences by Moving from Siloed to Unified
Smithland unified its customer engagement by adopting Clutchs integrated retention marketing platform. The deployment replaced siloed systems with a centralized customer data platform, enabling advan...ced loyalty management, personalized offers, and seamless marketing orchestration. Smithland now leverages Clutchs tools to drive customer retention, improve offer ROI, and deliver tailored experiences across retail channels.
