Clutch Platform Overview

Clutch leverages AI to transform retention marketing by tailoring consumer interactions to specific business needs. Its platform optimizes offers in real-time, helping businesses achieve sales targets swiftly while bolstering brand reputation. Clutch's AI-powered loyalty solutions enable businesses to change customer behavior through personalized strategies across all buying channels. The platform integrates customer data, loyalty management, and marketing orchestration, providing a seamless experience for customer activation and analytics. A unique feature is its ability to create individualized retention marketing experiences, driving behavioral change and boosting customer satisfaction. This comprehensive approach positions Clutch as a pivotal tool in customer loyalty management, offering businesses a competitive edge in retaining and engaging consumers effectively.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Merchandising, as the business use cases that they have been most satisfied with while using Clutch Platform.

Other use cases:

  • Campaign Management
  • Referral Management
  • Channel Marketing
  • Lifetime Value Management
  • Helpdesk Management
  • Content Management
  • Personalized Marketing
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Clutch Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve ROI
  • Improve Brand Engagement
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Clutch Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Clutch Platform works with different mediums / channels such as E-Mail. Offline. Promotions etc.

Clutch Platform's features include Personalization, Gamification, and Rewards. and Clutch Platform support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Clutch Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team." - Travis Carlson

Clutch Platform, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clutch-platform offers seamless AI-driven retention marketing, customer activation, and analytics. It unifies these functions into one cohesive platform for businesses.

Popular Business Setting

for Clutch Platform

Top Industries

  • Non-Profit Organization Management
  • Apparel & Fashion
  • Hospitality

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Clutch Platform is popular in Non-Profit Organization Management, Apparel & Fashion, and Hospitality and is widely used by Enterprise, Small Business, and Mid Market.

Clutch Platform Customer wins, Customer success stories, Case studies

What benefits does Clutch Platform offer for Loyalty Management?

How can Clutch Platform optimize your Engagement Management Workflow?

How does Clutch Platform address your Merchandising Challenges?

How does Clutch Platform facilitate Campaign Management?

17 buyers and buying teams have used Cuspera to assess how well Clutch Platform solved their Customer Loyalty Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing
Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager
Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo
Clutch Platform testimonial

Paul Grosch

VP of IT
From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing
Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager
Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo
Clutch Platform testimonial

Paul Grosch

VP of IT
From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
 

Smithland Creates Powerful Customer Experiences by Moving from Siloed to Unified

Smithland unified its customer engagement by adopting Clutchs integrated retention marketing platform. The deployment replaced siloed systems with a centralized customer data platform, enabling advan...ced loyalty management, personalized offers, and seamless marketing orchestration. Smithland now leverages Clutchs tools to drive customer retention, improve offer ROI, and deliver tailored experiences across retail channels.

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A leading fashion retailer - Retail

Clutch's gift card platform helped a leading fashion retailer create an omni-channel gift card program. The retailer needed a solution that worked in stores and online, across many countries and curr...encies. Clutch integrated with Shopify+ to make buying and using gift cards easy everywhere. Over 1,500 gift cards were issued, with 70% redeemed in the first year and a $95 average issuance amount. The program increased order values, boosted engagement, and grew brand awareness.

Read more →

Burton - Retail

Clutch Stored Value helped Burton launch the First Chair loyalty program. Burton wanted to upgrade their technology and create a unique customer journey. Clutch integrated loyalty and gift card progr...ams, making it easy for customers to join and use rewards. Over 100,000 members enrolled since launch, and 30,000 members migrated to the new platform. Burton saw higher gift card redemptions and improved customer retention.

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Foodland - Grocery

Clutch helped Foodland modernize its loyalty program with a customer data platform and marketing orchestration tools. Foodland faced challenges with outdated paper-based systems, limited data, and ba...sic communications. Clutch's solution enabled targeted marketing, personalized customer engagement, and advanced analytics. Foodland saw a 65% increase in average order value when points are redeemed, 20% of annual revenue from email and SMS campaigns, and a 70% loyalty reward redemption rate.

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Global Pastry Chain - Food & Beverages

Clutch helped a global pastry chain improve their loyalty program. The chain faced low profits and weak engagement due to poor reporting and generic rewards. Clutch provided advanced analytics and a ...tiered reward system. The new program offered personalized incentives and real-time data. Results included an 80% increase in ROI, $4 million in savings, and a 50% reduction in costs. Customer engagement and satisfaction also improved.

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Goodwill Industries of Middle Tennessee - Retail

Clutch helped Goodwill Industries of Middle Tennessee improve customer retention with the True Blue Rewards program. The Clutch platform enabled easy loyalty program management, automated marketing c...ampaigns, and deep data insights. Goodwill saw a 45% increase in spend from loyalty members compared to non-members. Average order value rose by 72% when members received a $5 reward. Triggered text promotions led to a 120% increase in revenue from responding members.

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lightning

Peers used Clutch Platform for loyalty management and engagement management

Clutch Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)

Clutch Platform Integrations

Clutch Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (21)
Data Export

3.74/5 ★

Read Reviews (5)

Virid

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lemonlight

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lob Print & Mail

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Clutch Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Clutch Platform

Clutch Holdings News

Awards

Sequence Commerce Recognized with Multiple Clutch Awards

Sequence Commerce received multiple awards from Clutch in 2025, recognizing its excellence in Amazon advertising and ecommerce marketing. The Toronto-founded agency was honored across eight categories, highlighting its expertise in managing significant marketplace ad spend and delivering exceptional results for high-growth brands. CEO Alex Kung emphasized the team's mastery of Amazon's complex ecosystem, which has driven consistent client success.

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Partnership

Clutch Welcomes WelbyHealth as a New Client

Clutch has announced a new collaboration with Welby Health, a leader in virtual care solutions. This partnership will leverage Clutch's AI-powered Retention, Loyalty, and Engagement Platform to enhance patient engagement and outcomes for Welby Health. The collaboration aims to boost enrollment in Welby programs, foster personalized patient communication, and improve adherence through customized content.

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Product

IT News Online - Clutch Has Integrated With Shopify to Power CDP , AI Loyalty , and Retention Marketing for Omnichannel Retailers

Clutch has integrated its AI-powered Customer Data Platform with Shopify to enhance loyalty and retention marketing for omnichannel retailers, offering tools for customer insights, loyalty programs, and real-time offer management.

Read more →
Partnership

IT News Online - Clutch and Care Continuity Announce Strategic Partnership to Revolutionize Patient Engagement and Care Coordination in Healthcare

Clutch and Care Continuity announced a partnership to improve patient engagement and care coordination by combining Clutch's AI-driven data platform with Care Continuity's patient navigation solutions.

Read more →

Clutch Holdings Profile

Company Name

Clutch Holdings

Company Website

https://www.clutch.com/

HQ Location

201 S Maple Way, Suite 250, Ambler, PA 19002, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES B