Clutch Platform Overview

Clutch leverages AI to transform retention marketing by tailoring consumer interactions to specific business needs. Its platform optimizes offers in real-time, helping businesses achieve sales targets swiftly while bolstering brand reputation. Clutch's AI-powered loyalty solutions enable businesses to change customer behavior through personalized strategies across all buying channels. The platform integrates customer data, loyalty management, and marketing orchestration, providing a seamless experience for customer activation and analytics. A unique feature is its ability to create individualized retention marketing experiences, driving behavioral change and boosting customer satisfaction. This comprehensive approach positions Clutch as a pivotal tool in customer loyalty management, offering businesses a competitive edge in retaining and engaging consumers effectively.

Use Cases

Customers recommend Loyalty Management, Engagement Management, Merchandising, as the business use cases that they have been most satisfied with while using Clutch Platform.

Other use cases:

  • Campaign Management
  • Referral Management
  • Channel Marketing
  • Lifetime Value Management
  • Helpdesk Management
  • Content Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Clutch Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve ROI
  • Improve Brand Engagement
See all business priorities See less business priorities

Clutch Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Clutch Platform works with different mediums / channels such as E-Mail. Offline. Promotions etc.

Clutch Platform's features include Personalization, Gamification, and Rewards. and Clutch Platform support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Clutch Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team." - Travis Carlson

Peer review evidence (same sources as the product rating summary)

"...Loyalty program tools like SessionM and Clutch specialize in turning customer data into more personalized programs. ..." How to Craft a Loyalty Program Your Customers Won't Ignore
"...Engage each customer with relevant emails and never be ignored again. ..." Email Marketing
"...Stored value (physical & egift cards, promotions, merchandise credit - Currency management, cross location & franchise settlement...." Peer review

Clutch Platform, belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clutch-platform offers seamless AI-driven retention marketing, customer activation, and analytics. It unifies these functions into one cohesive platform for businesses.

Popular Business Setting

for Clutch Platform

Top Industries

  • Non-Profit Organization Management
  • Apparel & Fashion
  • Hospitality

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Clutch Platform is popular in Non-Profit Organization Management, Apparel & Fashion, and Hospitality and is widely used by Enterprise, Small Business, and Mid Market.

Clutch Platform Customer wins, Customer success stories, Case studies

How does Clutch Platform facilitate Loyalty Management?

How does Clutch Platform address your Engagement Management Challenges?

Why is Clutch Platform the best choice for Merchandising?

What Are the key features of Clutch Platform for Campaign Management?

17 buyers and buying teams have used Cuspera to assess how well Clutch Platform solved their Customer Loyalty Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing
Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager
Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo
Clutch Platform testimonial

Paul Grosch

VP of IT
From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
CUSTOMERS TESTIMONIALS
Clutch Platform testimonial

Travis Carlson

Director of Marketing
Their expertise and commitment to our success goes beyond any vendor/partner relationship we ve experienced. We truly consider them part of our team. Testimonial By Travis Carlson
Clutch Platform testimonial

Valerie Vo

Sr. Product Manager
Amazing can-do attitudes, great partnership, and always leading with let's see how we can make this possible. Testimonial By Valerie Vo
Clutch Platform testimonial

Paul Grosch

VP of IT
From the articulate customer-facing team to the service-oriented company culture, you guys do an awesome job. Testimonial By Paul Grosch
 

Goodwill Industries of Middle Tennessee - Retail - Large

Nashville, USA

Clutch helped Goodwill Industries of Middle Tennessee boost customer loyalty and sales. The company launched the True Blue Rewards program using Clutch's AI retention marketing platform. Loyalty memb...ers spent 45% more per visit than non-members. SMS campaigns drove a 120% higher engagement and sales rate than email. During $5 reward redemptions, loyalty members spent 72% more. Goodwill gained better data insights and improved campaign ROI.

Read more →
 

The Honest Company - Consumer Goods - Medium

Los Angeles, USA

Clutch helped The Honest Company turn gift cards into a tool for customer identification. By using Clutch Stored Value, they created digital accounts for gift card holders. This let them collect name...s, emails, and profile data. Now, 95% of customers are fully identified. Over 15,000 customers use the digital account feature. This led to higher redemption rates and more spending. The Honest Company can now personalize marketing and build stronger loyalty.

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Smithland - Retail - Medium

USA

Clutch helped Smithland unify data from three merged franchises into one customer data platform. Smithland replaced outdated, paper-based loyalty programs with digital tools for real-time, personaliz...ed engagement. Redemption rates jumped from 12% to 75%, and average redemption order value rose from $48 to $68. AI-powered segmentation enabled targeted offers and reduced churn. Smithland now delivers relevant promotions and deeper customer loyalty.

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Marcus Theatres - Hospitality - Large

Milwaukee, USA

Clutch helped Marcus Theatres boost loyalty and revenue. Facing competition from streaming, Marcus needed to drive repeat visits and higher spending. Clutch’s AI-powered loyalty and marketing automat...ion enabled personalized offers and dynamic segmentation. Loyalty members now visit 4 times more often and spend 10% more per visit. Customer lifetime value increased by 85%.

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Global pastry chain - Food & Beverages - Large

Clutch helped a global pastry chain transform its loyalty program. The chain used real-time analytics and a tiered reward system to personalize customer rewards. This led to an 80% increase in ROI an...d over $4 million in savings. The new program boosted customer engagement and cut costs. The chain kept customers happy while improving profitability.

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MillerHome Furniture - Retail - Medium

DuBois, USA

MillerHome Furniture wanted more customers to use their loyalty rewards. They saw low redemption rates, even with creative campaigns like “Don’t Use, Don’t Lose.” To fix this, they added personalized... SMS marketing to their loyalty programs. They sent targeted messages to remind customers about expiring rewards and special credits. This made the loyalty experience feel personal and fun. As a result, more customers returned to the store and used their rewards.

Read more →
lightning

Peers used Clutch Platform for loyalty management and engagement management

Clutch Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (2)
Analytics

4.71/5 ★

Read Reviews (16)
Custom Reports

4.51/5 ★

Read Reviews (35)

Clutch Platform Integrations

Clutch Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (21)
Data Export

3.74/5 ★

Read Reviews (5)

Lob Print & Mail

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Virid

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Clutch Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Clutch Platform

Clutch Holdings News

Product

Clutch intros credit union automated lending

Clutch has launched the Clutch Lending Automation System (LAS), an end-to-end platform designed to automate lending processes for credit unions. The system includes digital account opening, an AI-powered decisioning engine, and a workflow tool for manual reviews. It aims to reduce processing times and increase loan funding efficiency, with some credit unions reporting significant improvements in decisioning and processing speed.

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Product

Clutch Launches Lending Automation System (LAS), the First Automated ...

Clutch has launched its Lending Automation System (LAS), a new platform designed specifically for credit unions. LAS automates the entire lending process, enhancing speed and efficiency by integrating digital account opening, AI-powered decisioning, and structured workflows for staff. The system allows credit unions to offer faster loan decisions and improve member satisfaction.

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M&A

Clutch Health Expands Digital Engagement Platform with Acquisition of ...

Clutch has acquired Perx Health's U.S. operations to enhance its digital engagement platform, Clutch Health. This acquisition integrates Perx's proven behavioral engagement technology, which focuses on medication adherence and chronic condition management, with Clutch's AI and data capabilities. The move strengthens Clutch Health's offerings for health plans and providers, expanding its reach in the healthcare sector.

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Product

Clutch Launches First B2B Services Marketplace App on ChatGPT, Bringing ...

Clutch has launched the first B2B services marketplace app on ChatGPT, integrating verified service provider data into AI conversations. This app aims to enhance B2B partner discovery by providing accurate, organization-sourced information, reducing the risk of misinformation. It allows buyers to quickly find and connect with service providers, offering a new discovery channel for providers within AI-driven environments.

Read more →

Clutch Holdings Profile

Company Name

Clutch Holdings

Company Website

https://www.clutch.com/

HQ Location

201 S Maple Way, Suite 250, Ambler, PA 19002, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES B