Real-World Case Studies and Customer Success Stories with Blackbaud FIMS™

Williston Northampton School uses Blackbaud Financial Edge NXT to manage its finances. The school’s finance team relies on the software... for transparent reporting and strategic planning. Automated integration with Blackbaud Raiser's Edge NXT saves time by streamlining reconciliation and eliminating duplicate data entry. The team can quickly create tailored reports for different audiences, including department heads and donors. User-friendly reporting features help the school make informed budgeting and spending decisions.
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Blackbaud fundraising and analytics solutions helped the University of Montevallo surpass its $30 million campaign goal in just one year, raising $37 million. The university used... Prospect Insights in Raiser’s Edge NXT and ResearchPoint to automate prospect research and segment donor lists. AI-powered recommendations enabled the team to identify and cultivate new major gift prospects. The university secured two $25,000 scholarships from a single donor. The campaign’s early success led to an increased goal of $50 million.
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Blackbaud’s predictive analytics helped the University of Georgia improve annual giving campaigns. The university used segmentation and predictive scores to... target donors more effectively. They reduced their year-end appeal audience by over 50%, doubled response rates, and increased ROI by 19%. Leadership annual giving revenue grew by $13–$18 million. The number of Presidents Club donors via direct mail rose by 910%, and ROI increased by 1,796%.
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Blackbaud Enterprise Fundraising CRM helped the University of Georgia reach a $250 million rolling fundraising average. The platform gave UGA... a single source of truth for donor data and streamlined batch processing for gifts. Integrations with PayPal, Venmo, and Salesforce Marketing Cloud made giving easier and improved engagement. Visualization and analytics tools enabled real-time campaign tracking and better donor targeting. UGA credits Blackbaud CRM for more efficient fundraising and stronger donor relationships.
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Blackbaud Raiser’s Edge NXT and Optimized Donation Forms helped Porter-Gaud School cut donation entry time by more than half. Staff can now... edit records, add campaigns, and manage acknowledgements faster. The new forms improved the giving experience for both staff and donors. Receivables increased by over $10,000 compared to last year. Parents and faculty found the forms easy to use and visually appealing.
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Blackbaud Raiser’s Edge NXT helped Georgian College identify 700 major giving prospects using AI-powered Prospect Insights. The college used the... tool to quickly find top donors among 110,000 alumni, students, and supporters. Prospect Insights enabled fundraisers to focus on high-likelihood donors and reduce portfolio sizes by 10%. The solution supported a major campaign for skilled trades programs and improved fundraising efficiency. Staff could now target and engage donors more effectively, driving increased giving.
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Berwick Academy used Blackbaud's education management solutions to automate manual tasks and improve efficiency. The school unified parent and student... access to grades, billing, and assignments with a single sign-on. Faculty and staff now work remotely and save time with digital tools. Payment Assistant in Blackbaud Financial Edge NXT cut the controller's workload in half by automating vendor payments. Parents and teachers benefit from faster communication and easier access to information.
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Bow Valley College used Blackbaud Raiser’s Edge NXT to improve fundraising and donor management. The college surpassed its $25 million... fundraising goal in the quiet phase of its campaign and has raised $30 million so far. Raiser’s Edge NXT provided analytics, ratings, and real-time reporting to help the team make data-driven decisions. The platform also helped track alumni engagement and manage a large pipeline of donors. Agile project management combined with Raiser’s Edge NXT made fundraising more efficient and collaborative.
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Blackbaud’s K–12 solutions helped NSU University School save $25,000 per year by replacing their external LMS. The school gained over... 450 staff hours annually by automating manual tasks and integrating systems. Financial aid applications increased by 20% after removing barriers for families. Now, 90% of families use auto-pay, reducing staff workload. Staff can focus more on mission-driven work and building relationships with families.
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Blackbaud Billing Management helped Hebron Christian Academy streamline tuition and billing. The school moved to a continuous enrollment model and... needed a better way to manage family accounts. Blackbaud's platform integrated billing with other school systems, making it easier for staff and families. 93% of households set up accounts and payments in the first few weeks. Staff now spend less time on technical issues and can help parents faster. The new system improved billing transparency and reduced confusion for families.
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Cumberland University doubled its enrollment in seven years, creating new operational challenges. The university implemented Blackbaud Financial Edge NXT, Student... First, and Raiser’s Edge NXT to automate degree audits, billing, and financial aid. These integrated systems improved data visibility and revenue forecasting. Staff can now analyze student data more deeply and maintain personalized service as the university grows. Enhanced student engagement and streamlined processes are key benefits of the new platform.
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Blackbaud’s Total School Solution helped Gonzaga College High School connect its community and streamline operations. The school saw a 70%... drop in late payments and saved $20,000 by moving summer packets online. Student applications increased after launching a new website. Tuition management and financial aid tools improved user experience for families and staff. Integration with accounting and enrollment systems reduced manual work and improved data accuracy.
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Emma Willard School used Blackbaud’s Total School Solution to unify data and workflows across advancement, finance, and academics. This helped the... school run a record-breaking $175 million capital campaign and improved collaboration between development and business offices. Teams now reconcile gifts and transactions in just 20 minutes. Parents and families access tuition, billing, and student information in one place. Staff benefit from reduced manual effort and modernized workflows.
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Greenwood College School used Blackbaud to unify its admissions, billing, and academic data. Before Blackbaud, families and staff had to... use multiple portals, causing confusion and errors. After switching, the school saw an 80% drop in help desk requests. Parents now access billing, grades, and schedules in one place. Staff can self-serve reports and manage data more easily. The integrated system improved communication and data consistency across the school.
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Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school used cloud-based tools for records,... tuition, enrollment, fundraising, and finance. Gonzaga saw more families apply, revenue growth, and fewer late payments. Moving summer packets online saved over $20,000 and two days of staff time. The school tailored tuition discounts to fit each family’s needs.
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Blackbaud Financial Edge NXT gives Williston Northampton School a full view of its finances. The finance team uses the software... for clear, reliable reporting and easy reconciliation. Integration with Raiser’s Edge NXT saves time and removes duplicate data entry. The team can quickly create reports for board members, department heads, and donors. Blackbaud’s user-friendly features help the school manage budgets and spending with confidence.
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Blackbaud Raiser’s Edge NXT Optimized Donation Forms helped Porter-Gaud School save time and streamline giving processes. Staff now complete donation... entry in less than half the time. The new forms are easy for parents and staff to use. Receivables increased by over $10,000 compared to last year. The school can create custom forms for different campaigns, making fundraising more flexible and efficient.
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Blackbaud CRM helped the University of Georgia reach a $250 million rolling fundraising average. The university used Blackbaud CRM for... a 360-degree view of alumni and donors, wealth screening, and analytics. Integrated payment options like PayPal and Venmo made giving easier for donors. Batch processing automation streamlined gift processing, handling 6,000 transactions in 72 hours during a major event. The integration with Salesforce Marketing Cloud improved engagement and data management.
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Blackbaud Predictive Analytics helped the University of Georgia improve annual giving campaigns. The university used predictive analytics scores to refine... donor segmentation and target lists. They reduced the audience size for a year-end appeal by over 50%. The response rate more than doubled, and ROI increased by 19%. Direct mail efforts led to a 910% increase in Presidents Club donors year-over-year.
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Blackbaud Raiser’s Edge NXT and ResearchPoint helped University of Montevallo build a prospect research function. The university aimed to raise... $30 million in seven years for student access, academic support, and capital projects. Using predictive analytics and Prospect Insights, they automated prospect segmentation and improved donor pipeline management. In one year, they raised $37 million, surpassing their campaign goal. AI-powered tools identified key donor opportunities and streamlined research efforts.
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Vecova used Blackbaud Raiser’s Edge NXT and Prospect Insights to improve fundraising. After staff changes, their donor data was inconsistent.... Prospect Insights helped them find 72 new major gift prospects. Four donors gave matching gifts for Giving Tuesday. Vecova achieved their best Giving Tuesday matching donation performance, raising $40,000. The team now engages donors more personally and efficiently.
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Martlets used Blackbaud Raiser's Edge NXT to streamline donation processing. The team saved 14 hours of admin time during their... first end-of-year campaign. Automated donation forms and batch processing replaced manual steps. Staff now spend more time connecting with supporters and less on paperwork. The software also improved data segmentation, leading to triple the response rate from targeted mailings. Martlets can now track campaign results and gain new insights into donor behavior.
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Blackbaud Grantmaking helped Ignite Philanthropy manage 900–1,000 grant applications each year, handling $15–20 million in contributions. The platform let Ignite... customize forms, automate compliance, and streamline board book creation, cutting assembly time from weeks to minutes. Branch functionality enabled secure, separate client databases, reducing admin work and improving client satisfaction. Real-time reporting and reviewer portals made grant reviews faster and more transparent. Ignite now delivers tailored, efficient grant management for diverse foundations and nonprofits.
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Habitat for Humanity of Greater Greensboro used Blackbaud Financial Edge NXT to solve nonprofit accounting challenges. Their old system could... not track home sales, mortgage payments, or asset classes. With Financial Edge NXT, they now create detailed financial reports and track costs by project and phase. The software helped them finish their audit in 30 days, even with new auditors. Donors now see exactly how their contributions are used, building trust and supporting more home-building projects.
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Blackbaud Raiser's Edge NXT and Prospect Insights helped Fort Collins Habitat for Humanity boost fundraising. The team used AI-driven recommendations... to identify top donors and set clear goals. They reached a $150,000 match campaign goal with just two donors, not five. Prospect Insights Pro enabled larger asks and targeted outreach, leading to a $10,000 gift from a mid-level donor. The organization now plans to use these tools for future campaigns and recurring giving.
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Blackbaud Raiser's Edge NXT helped Forest Park Forever manage tornado recovery fundraising and keep annual membership efforts on track. The team used... the platform to create a dedicated recovery fund, track contributions, and report on fund usage. They raised $150,000 for tornado recovery and saw an 81% year-over-year increase in telethon funds. The software streamlined online giving, reduced manual work, and improved donor engagement. Forest Park Forever also used Blackbaud Donation Forms to encourage recurring gifts and simplify pledge management for future campaigns.
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Catholic Charities of the Diocese of Madison used Blackbaud Financial Edge NXT’s Payment Assistant to automate and streamline their payment processes. The finance team... no longer prints checks or stuffs envelopes, saving significant time. Payments are now processed with a click, and staff have real-time visibility into payment status. The virtual card feature improved security and made vendor payments easier. The organization saw faster, more secure transactions and increased productivity.
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Bright Beginnings used Blackbaud Raiser’s Edge NXT to unify donor database, grant management, and communications. The nonprofit saved $14,000 a... year in software costs by consolidating systems. Staff now save 8 to 12 hours each month on reporting. Direct integration of donation forms improved data accuracy and donor trust. The team can now focus more on stewardship and less on troubleshooting.
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AID Atlanta used Blackbaud Raiser’s Edge NXT and Financial Edge NXT to connect fundraising and finance. The integration cut budget... upload time by 60%. GivingTuesday revenue rose 25% year-over-year. Staff now spend less time on manual tasks and more on donor relationships. Real-time reporting and data sharing help teams make faster decisions. Blackbaud Advisory+ helped clean up legacy data and improve best practices.
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Blackbaud Altru helped Heritage Museums & Gardens unify membership management, ticketing, and fundraising. The museum replaced siloed systems with an... all-in-one platform, improving operations and visitor experience. Membership reached an all-time high of 7,000 households, with a 78% renewal rate and 40.2% of members on auto-renewal. Switching to digital membership cards cut costs by 75%. Data insights from Altru enabled targeted fundraising and smarter decision-making.
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Blackbaud TeamRaiser helped the Cancer Research Society grow its Challenge Against Cancer program. The software made it easy for participants... to create fundraising pages and share their stories. Since using TeamRaiser, annual fundraising increased by 941%, from $48,000 to $500,000. Over $5 million has been raised for cancer research. TeamRaiser also boosted participant engagement and community involvement.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and boost fundraising. The platform supports... over 600 users and 6.5 million constituents across 15 states. It streamlines workflows, improves productivity, and enhances donor engagement. Flexible customization and strong partner support keep operations running smoothly. The system reduces administrative work so fundraisers can focus on building donor relationships.
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Blackbaud Enterprise Fundraising CRM helped a large nonprofit centralize donor data and streamline fundraising across all 50 states. The organization managed... over nine million constituent records and engaged 17,000 new donors each month. Predictive analytics and wealth screening tools identified 35 donors with $5M+ capacity and supported 1.5 million active donors. Microsoft Power BI integration enabled dynamic dashboards and automated prospect reports. These improvements led to steady growth in major and principal gifts, empowering fundraisers with actionable insights.
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Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and fundraising for 6. 5 million constituents....Over 600 users rely on the software to streamline workflows and boost productivity across 15 states. The system automates donor follow-ups, enables bulk data updates, and integrates with Power BI for dynamic reporting. Features like check image access and Excel batching save time and reduce manual work. The organization values Blackbaud’s flexibility, support, and ability to enhance donor engagement.
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Financial Edge NXT helped Habitat for Humanity of Greater Greensboro improve its accounting. The nonprofit needed software that could handle... nonprofit fund accounting. Their old system could not track home sales, mortgage payments, or asset classes. With Financial Edge NXT, they now create detailed financial reports and show donors how funds are used. This builds donor trust and supports better financial decisions.
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Blackbaud Raiser’s Edge NXT and Prospect Insights helped Fort Collins Habitat for Humanity boost fundraising. The team used AI-driven recommendations... to identify major donors and plan campaigns. Prospect Insights Pro enabled them to secure $150,000 in matching gifts with just two donors. Fundraisers made successful asks up to four times higher than before. Targeted outreach led to a $10,000 gift, ten times a donor’s previous giving.
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Blackbaud Grantmaking helps Ignite Philanthropy manage complex grant cycles for nonprofit and foundation clients. Ignite processes 900 to 1,000 applications... each year, handling $15 to $20 million in contributions. The platform lets Ignite customize forms, reports, and templates for each client. Electronic document delivery speeds up payments and improves applicant experiences. Branch functionality keeps client data separate and secure, reducing admin work and boosting efficiency.
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Shriners Children’s used Blackbaud Enterprise Fundraising CRM to improve donor management and reporting. The team replaced inefficient processes with advanced... reporting tools. They now track donor interactions and referrals more easily. Fundraisers save time and reduce errors with centralized data. The new system helps them engage more donors and supports better fundraising outcomes.
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Blackbaud Raiser’s Edge NXT helped Martlets save 14 hours of admin time during their first end-of-year campaign. The hospice team... now processes donations in batches with one click and sends automatic thank-you messages. Custom donation forms capture donor history and support UK Gift Aid compliance. Martlets increased website donations and tripled results from segmented mailings. Staff spend less time on admin and more time building donor relationships.
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Blackbaud CRM helped Shriners Children’s improve donor data management and reporting. The organization faced challenges managing fundraising across 19 hospitals.... Blackbaud CRM replaced clunky systems with a flexible, customizable platform. Staff can now generate detailed reports and track donor interactions easily. This led to more proactive donor management and saved time for fundraisers.
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Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected,... cloud-based system, making it easier for tech-savvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.
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Raiser's Edge NXT helps Bow Valley College improve fundraising with strong analytics and reporting. The college uses the platform to... manage donor data, track alumni engagement, and support major gift workflows. With real-time information and custom reports, the team makes data-driven decisions and forecasts donations. Bow Valley College surpassed its $25 million fundraising target in the quiet phase and has raised $30 million toward a $35 million goal. The platform enables precise goal setting and effective team collaboration.
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Payment Assistant, part of Blackbaud Financial Edge NXT, helped Catholic Charities of the Diocese of Madison automate and streamline their payment processes. The finance team... no longer prints checks or stuffs envelopes. Payments are processed with one click, giving real-time visibility into payment status. The virtual card feature made vendor payments secure and easy. The team saved a lot of time and improved efficiency.
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Blackbaud CRM and Blackbaud Cloud Operations helped the Evangelical Lutheran Church in America move from on-premises to cloud. The church wanted... to save money and focus on its mission, not IT infrastructure. The move cut costs for infrastructure and disaster recovery. Security improved with database encryption. The church saved 100% of the time spent on server and database upgrades. Staff now focus on strategic work and engagement, not technical tasks.
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Blackbaud Raiser’s Edge NXT with Prospect Insights helped Georgian College improve alumni engagement and fundraising. The college used AI-powered analytics... to quickly identify the top 700 major giving prospects. This made it easier to focus on donors with the highest likelihood to give. The tool helped staff save time and use resources better. Georgian College now targets the right people for events and fundraising, supporting its skilled trades campaign.
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Vecova used Blackbaud Raiser’s Edge NXT and Prospect Insights to improve fundraising. After COVID-19, their donor data was outdated and... inconsistent. Prospect Insights helped them find new major gift prospects and fill gaps in their donor lists. In a few months, they qualified 72 major gift prospects. Four donors gave matching gifts for Giving Tuesday. They achieved their best Giving Tuesday matching donation performance to date, raising $40,000, with 50% of matching donors identified by Prospect Insights.
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