Real-World Case Studies and Customer Success Stories with Batch

Albert Heijn used Batch's in-app messaging to boost its loyalty program. The app has 3.5 million monthly users, each connecting... three times a week. With real-time targeting and A/B testing, Albert Heijn achieved a 16% conversion rate on its loyalty program. The solution helped increase store visits and online sales. Personalised messages improved customer engagement and brand safety.
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La Redoute used Batch Trigger Automations to boost app revenue by 152% year over year. The retailer saw a 5801%... ROI from its push app strategy in the first half of 2023. Push campaigns generated 9.5% of app traffic, beating the retail benchmark. Batch supported La Redoute’s international expansion and helped drive more sales through its mobile app. The collaboration lasted 36 months and focused on CRM and app engagement.
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Batch helps Sarenza improve personalization and targeting for customer engagement. Sarenza integrates Batch with different connectors and partners. The CRM... team uses Batch for regular meetings and guidance. This Test & Learn approach pushes personalization further. Sarenza values Batch for optimizing customer journeys and campaign performance.
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Batch helped Decathlon double its app monthly active users in 6 months across 24 countries. Decathlon used Batch to turn... its app into a global e-commerce platform. App users showed 2.4 times higher annual revenue and 2.7 times more purchases than non-app users. New app customers saw a 30% revenue uplift. The app achieved a 28% retention rate after 3 months, compared to 9% on web. Batch's CRM tools improved customer engagement and retention.
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Batch helped Printemps Group launch the Place des Tendances shopping app. The group wanted to boost app engagement and sales... by using push notifications. They saw app sales rise from 31.7% to 37.2% in one year. Batch was chosen for its CRM expertise and user-friendly solution. The app now drives higher conversion rates than other channels.
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Castorama used Batch's web push notifications to improve customer engagement on mobile. The company wanted to make e-commerce a key... part of the customer journey. Castorama ran web push campaigns for onboarding, drive-to-store, and product promotions. These campaigns performed better than email and helped increase conversion rates. The strategy had a strong economic impact across the conversion funnel.
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ManoMano used Batch to boost mobile sales by five times in 12 months. The company wanted to improve customer lifetime... value and reduce reliance on paid acquisition. ManoMano focused on its app to engage both B2C and B2B users. They launched targeted CRM campaigns like welcome cycles, winback, and abandoned cart reminders. These efforts helped maximize profitability and grow customer loyalty.
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Batch helped 24S (LVMH) boost app revenue and customer engagement. The CRM platform enabled personalized, event-based marketing and improved conversion... rates. 24S saw an average ROI of 600% and a €150 increase in average basket size on the app. App trigger campaigns achieved a 22% open rate and high opt-in rates. Batch's GDPR-compliant solution supported seamless, cross-channel clienteling for luxury retail.
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Batch helped Kiabi boost website traffic and sales with web push notifications. Kiabi used Batch to drive 3.3% of site... visits from push campaigns. The campaigns generated €131,000 in direct business and 3,359 transactions. Batch also influenced over 115,000 transactions and improved conversion rates to 1.3%. Kiabi aimed to create a seamless omnichannel experience and maximize CRM impact.
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Batch helped Oscaro unify customer data and manage CRM for 5 million customers. Oscaro used Batch to centralize data, automate... omnichannel campaigns, and optimize marketing pressure. The company increased CRM campaigns by 242% from 2022 to 2024. 3.5 million customers were engaged through targeted messaging. CRM teams became more productive and autonomous with Batch.
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FizzUp used Batch to centralise all customer data and CRM channels. The team wanted to boost user adoption and loyalty,... personalise CRM, and deliver a seamless omnichannel experience. Batch enabled FizzUp to combine email, push, and in-app messaging in one platform. The migration and email channel setup took just seven weeks. FizzUp found Batch easier to use than their previous solution, with all information in one place.
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Resilience used Batch to improve patient onboarding with personalized welcome emails. They sent real-time messages to new patients, especially seniors... registered by medical staff. Resilience ran recruitment campaigns using email, push, and in-app alerts to boost live event sign-ups. They automated content delivery for patients in therapy, helping keep them informed and engaged. Batch enabled a seamless omnichannel patient experience.
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Kaia Health used Batch to improve omnichannel customer engagement. They wanted to grow their global userbase and keep users coming... back. Batch helped them manage notifications, emails, and in-app messages from one place. The platform supported strict EU healthcare data privacy rules. Kaia Health used Batch to activate, engage, and retain users as part of their go-to-market strategy.
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Batch helped Decathlon Coach boost user engagement for its annual 3-week challenge. The app used to rely only on email... to motivate users. With Batch, they added push notifications and managed campaigns independently. This led to over 3,000 challenge finishers. The conversion rate was four times higher than before. Decathlon Coach used Batch to connect coaches and users, driving more people to complete the program.
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Batch helped MADSACK’s RND grow digital subscriptions and active fans. RND used Batch to turn anonymous viewers into subscribers. The... integration with Piano reduced churn. RND now reaches 6.1 million readers daily and has 220,000 digital subscriptions. Batch supports audience engagement for large media brands.
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Batch helped Prisma Media boost engagement and loyalty with targeted trigger campaigns and web push. The company used newsletters to... grow paid services and reached new audiences for its brands. Repeat visits increased as users received personalized, contextual content. Prisma Media saw improved subscription sales and stronger audience retention. Batch enabled faster campaign creation and more refined customer interactions.
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Le Monde used Batch to boost paid subscriber growth. The media group launched targeted campaigns like welcome sequences and win-back... offers. After 12 months, Le Monde saw a 42% opt-in rate on Android and 51% on iOS. The platform helped deliver personalized user experiences and supported digital transformation. Le Monde credits Batch for reliable, scalable audience engagement.
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Batch helped Maeva. com boost sales by 42% in one year. Maeva.com used personalized, omnichannel campaigns to re-engage customers and...recover abandoned quotes. They sent 153 targeted campaigns in 12 months. The average basket size grew by €220 since 2019. Over 331,000 direct sales opt-ins were collected, strengthening customer loyalty.
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Batch helped Accor grow its app audience by 296% in 18 months. Accor used Batch to send over 5,900 personalized... campaigns in 16 languages. The campaigns increased app traffic and supported a global CRM strategy. Accor's CRM teams gained more autonomy and impact. Batch enabled real-time, data-driven communication for Accor's hotel brands.
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Potager City switched from a legacy CRM to Batch’s customer engagement platform in under two months. The team, led by... CMO Mathilde Maurice, needed more agility, transparent pricing, and faster support. Batch enabled them to streamline operations and maximize campaign performance. They consolidated multiple tools into one unified platform. The migration improved efficiency and customer communication.
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Batch helped Refectory launch an omnichannel loyalty program. Refectory unified customer data and used Batch to manage email, push, and... SMS campaigns. They increased active user enrollment to 63% and raised opt-in rates to 74.9%. Churn dropped by 2.3% in one year. CRM teams could launch new scenarios in under an hour, speeding up campaign execution.
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Lalalab uses Batch to improve channel complementarity and segmentation. The company manages marketing pressure and enhances retargeting with personalized campaigns.... Lalalab leverages onboarding messages, abandoned cart relaunches, and post-purchase sequences. Over 3.8 million users receive tailored emails and push notifications. These strategies help Lalalab increase customer lifetime value and campaign performance.
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BNP Paribas Personal Finance used Batch to boost digital adoption. Their goal was to make mobile the main way customers... interact. They wanted more people to use their app and self-service banking. Batch's push and in-app campaigns helped drive this change. Now, 50% of customer interactions happen through apps. The team also saved time and improved the online experience.
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Batch helped Lancôme boost web push opt-ins by 320% in three months. The brand used Batch to recruit and activate... customers, driving a web push opt-in rate of 12%, well above the industry benchmark. Batch campaigns generated 3.6% of site traffic, with a 60% increase during peak months. Lancôme improved customer loyalty and conversion by integrating Batch into its CRM strategy. Automated personalization and cross-channel engagement were key to these results.
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Gojob switched from a legacy CRM to Batch’s Customer Engagement Platform in just 6 weeks. The team modernized data flows... and centralized all channels in one tool. This let them focus more on marketing and less on technical tasks. They improved campaign management and unified the brand experience. Gojob also maximized ROI by better managing channel costs.
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