Batch: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Batch
Brand: Batch
Rating: 4.08 (204 reviews)

4.08 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(204)

Customer stories

Batch helped Maeva.com boost sales by 42% in one year with personalized campaigns. The company used omnichannel marketing, including email, SMS, and push notifications. Maeva.com sent 153 targeted campaigns in 12 months. The average basket size grew by 220 euros since 2019. Over 331,000 direct sales opt-ins were collected in a year, far surpassing previous email registrations.
Batch helped MADSACK’s RND grow digital subscriptions and active fans. RND used Batch to turn anonymous viewers into subscribers. The solution expanded their active fan base and reduced churn. Batch’s integration with Piano enabled better audience engagement. RND saw faster campaign creation and a 600% ROI. Batch supported personalized customer journeys for RND.
Batch helped Kiabi improve its CRM and digital marketing. Kiabi used Batch for customer recruitment, engagement, and activation. Web push notifications drove 3.3% of website traffic and generated €131,000 in direct business. The average conversion rate for these campaigns was 1.3%. Batch supported Kiabi’s goal to boost website traffic and brand awareness.
Batch helps Kaia Health grow its global userbase with omnichannel customer engagement. Kaia Health uses Batch to send notifications, emails, and in-app messages. The platform keeps all data in one place for real-time, personalized journeys. Batch meets strict EU healthcare data privacy rules. Kaia Health reports 600% ROI and 3x faster campaign creation.
Oscaro is a leading online auto parts retailer in Europe. They needed to improve how they managed customer data and reached their 5 million customers. Oscaro used Batch to unify their customer data and run campaigns across email, push, and web channels. This helped them send more targeted messages and made their CRM teams more efficient. As a result, they saw a 242% increase in CRM campaigns and engaged 3.5 million customers through omnichannel campaigns.
Batch’s Customer Engagement Platform helped Gojob switch from a legacy CRM in just 6 weeks. Gojob modernized data flows and let their CRM team focus on marketing, not tech issues. They unified all channels in one tool and improved the brand experience. The team managed channel costs better and maximized ROI. Batch’s platform offered easy integration, a user-friendly interface, and strong customer support.

Integrations

Customer Data Platform

Marketing Automation

Digital Analytics

Customer Loyalty Management

Batch Product Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

How satisfied the customers are with Batch use-cases

Reviews

"We rely on Batch to automate our push notification and in-app messaging strategy for our mobile banking apps." - Vincent Ricordeau

"I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective." - Alexandre Cognard

Batch Customer Insights, Testimonials and Case Studies

CUSTOMERS	TESTIMONIALS
Vincent Ricordeau MD KissKissBankBank (Banque Postale)	We rely on Batch to automate our push notification and in-app messaging strategy for our mobile banking apps. Testimonial By Vincent Ricordeau
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet

CUSTOMERS	TESTIMONIALS
Vincent Ricordeau MD KissKissBankBank (Banque Postale)	We rely on Batch to automate our push notification and in-app messaging strategy for our mobile banking apps. Testimonial By Vincent Ricordeau
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet