Batch: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Batch
Brand: Batch
Rating: 4.08 (204 reviews)

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Mobile Engagement Platform for better communication with your mobile customers

Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

Personalized Marketing
Relationship Marketing
Digital Marketing
Helpdesk Management

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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Internal Communications
Acquire Customers

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Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective." - Alexandre Cognard

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Comprehensive Insights on Batch Use Cases

How does Batch facilitate Engagement Management?

How can Batch optimize your Identify Target Customers Workflow?

How does Batch facilitate Communication Management?

4+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Jérôme Perani VP Audience & Partnerships VP SFR Media	We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani

CUSTOMERS	TESTIMONIALS
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Jérôme Perani VP Audience & Partnerships VP SFR Media	We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani

Case Studies

Design

CASE STUDY Le Monde Group

Batch helped Le Monde Group grow its paid subscribers. Le Monde wanted to speed up digital transformation and improve user experience. They used Batch for welcome sequences, win-back campaigns, and e...xclusive offers. After 12 months, Le Monde saw 240 million website visits. Android opt-in rate reached 42%, and iOS opt-in rate hit 51%. Batch made campaign creation faster and improved subscriber engagement.

Retail

CASE STUDY 24S (LVMH)

Batch helped 24S (LVMH) improve app revenue. The CRM platform enabled personalized marketing and better customer engagement. 24S saw an extra €150 average basket on the app. The more users on the app..., the better the results. Batch supports luxury brands with GDPR-compliant, easy-to-use tools.

Hospitality

CASE STUDY Accor

Batch helped Accor grow its app audience by 296% in 18 months. Accor used Batch to send over 5900 personalized campaigns in 16 languages. The solution increased app traffic from Batch campaigns by 2x.... Accor's CRM teams gained more autonomy and impact. Batch enabled Accor to deliver unique, personalized mobile experiences to customers.

Consumer Goods

CASE STUDY Lancôme

Batch helped Lancôme grow web push opt-ins by 320% in three months. The opt-in rate reached 12%, much higher than the industry benchmark of 5.6%. Batch's trigger campaigns drove a 60% increase in tra...ffic from September 2022 to January 2023. 3.6% of site traffic came from Batch campaigns. Lancôme used Batch to boost customer engagement and loyalty with automated, personalized messaging.

Retail

CASE STUDY Castorama

Batch Web Push notifications helped Castorama improve mobile engagement. Castorama used web push to run onboarding, drive-to-store, and product promotion campaigns. The solution increased campaign pe...rformance compared to email. Castorama saw a strong economic impact across the conversion funnel. The company aims to make e-commerce a key part of the customer journey.

Media Production

CASE STUDY Le Monde

Batch helps Le Monde boost subscriber loyalty and attract new readers. The Le Monde app keeps users engaged, especially on mobile. Batch sends 320,000 notifications per second during major events. Me...dia clients see 10% of their traffic from Batch notifications. Le Monde increased new subscriptions by 41% in March 2022 using in-app campaigns.