Batch: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Batch
Brand: Batch
Rating: 4.08 (204 reviews)

4.08 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Mobile Engagement Platform for better communication with your mobile customers

Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

Personalized Marketing
Relationship Marketing
Digital Marketing
Helpdesk Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Internal Communications
Acquire Customers

See all business priorities See less business priorities

Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them." - Yan Hascoet

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Batch Customer wins, Customer success stories, Case studies

How can Batch enhance your Engagement Management process?

What makes Batch ideal for Identify Target Customers?

How efficiently Does Batch manage your Communication Management?

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS	TESTIMONIALS
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard

CUSTOMERS	TESTIMONIALS
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Alexandre Cognard Co-founder Vestiaire Collective	I'm not one to endorse providers easily, yet we were very happy to use Batch for push notifications at Vestiaire Collective. Testimonial By Alexandre Cognard

Oscaro - Retail

Oscaro is a leading online auto parts retailer in Europe. They needed to improve how they managed customer data and reached their 5 million customers. Oscaro used Batch to unify their customer data a...nd run campaigns across email, push, and web channels. This helped them send more targeted messages and made their CRM teams more efficient. As a result, they saw a 242% increase in CRM campaigns and engaged 3.5 million customers through omnichannel campaigns.

MADSACK’s RND - Media

Batch helped MADSACK’s RND grow digital subscriptions and active fans. RND used Batch to turn anonymous viewers into subscribers. The solution expanded their active fan base and reduced churn. Batch’...s integration with Piano enabled better audience engagement. RND saw faster campaign creation and a 600% ROI. Batch supported personalized customer journeys for RND.

FizzUp - Health, Wellness And Fitness

Batch helped FizzUp centralize all customer data and CRM channels. FizzUp wanted to boost user adoption, loyalty, and retention. They needed a data-centric, omnichannel CRM to personalize user journe...ys and avoid message overload. Batch provided a user-friendly platform, easy data migration, and strong support. FizzUp migrated data and email channels in seven weeks. The team now creates campaigns 3x faster and achieved 600% ROI.

Printemps Group - Retail

Batch helped Printemps Group launch the new Place des Tendances app. The challenge was to boost app engagement and sales through better customer experiences. Printemps Group used Batch for push notif...ications and mobile-first CRM. The app saw higher conversion rates than web and mobile sites. Batch enabled faster campaign creation and a 600% ROI. Printemps Group valued Batch for its enterprise features and CRM expertise.

Resilience - Digital Health

Batch helps Resilience deliver a personalized omnichannel patient experience. Resilience uses Batch’s email automations to send welcome emails and reminders to new patients. They run recruitment camp...aigns for live events using email, push, and in-app alerts. Recurring campaigns help patients discover content based on their needs. Batch enables faster campaign creation and personalized journeys for patients.

Decathlon Coach - Health, Wellness And Fitness

Batch helped Decathlon Coach boost user engagement for its annual 3-week challenge. Decathlon Coach used Batch to add push notifications to its email campaigns. The goal was to motivate users to exer...cise in November. The campaign sent motivational content through email and push. Over 3,000 users finished the challenge. The conversion rate was four times higher than in previous years.