Batch: Use-Cases, Insights and Reviews | 2026 Cuspera

4.08 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Mobile Engagement Platform for better communication with your mobile customers

Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

Personalized Marketing
Relationship Marketing
Digital Marketing
Helpdesk Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Internal Communications
Acquire Customers

See all business priorities See less business priorities

Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy." - Kévin Py

Peer review evidence (same sources as the product rating summary)

"...Media love Batch for its unparalleled push notifications throughput capacity and integrated mobile engagement platform letting them promote premium subscriptions...." Customers Batch

"...[Not available in all countries] With Live Push, Batch will look to optimize your push delivery rate by letting you target customers in real-time when they browse mobile website...." Batch. Better communication with your mobile customers. to communicate better with their mobile audience, drive more visits and boost revenue.

"...Expand your push capacity to browsers using Batch s Web push technology: our browser-based technology lets you opt-in your customers right from their usual browser (Chrome, Firefox, Safari, et al.) and afterward send them tailored messages even if your website isn t currently opened in an active browser tab...." Batch. Better communication with your mobile customers. to communicate better with their mobile audience, drive more visits and boost revenue.

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Batch Customer wins, Customer success stories, Case studies

Why is Batch the best choice for Engagement Management?

How does Batch facilitate Identify Target Customers?

What solutions does Batch provide for Communication Management?

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS	TESTIMONIALS
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet
Jérôme Perani VP Audience & Partnerships VP SFR Media	We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani

CUSTOMERS	TESTIMONIALS
Kévin Py Developer Wax Interactive	@Batch is very easy to understand. 5 minutes of work, and the notifications are sent on my test app. So Easy. Testimonial By Kévin Py
Yan Hascoet Managing Director Kapten (Mercedes-Benz)	While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. Testimonial By Yan Hascoet
Jérôme Perani VP Audience & Partnerships VP SFR Media	We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani

Albert Heijn - Retail - Very Large

Zaandam, Netherlands

Albert Heijn used Batch's in-app messaging to boost its loyalty program. The app has 3.5 million monthly users, each connecting three times a week. With real-time targeting and A/B testing, Albert He...ijn achieved a 16% conversion rate on its loyalty program. The solution helped increase store visits and online sales. Personalised messages improved customer engagement and brand safety.

Maeva.com - Hospitality - Medium

Paris, France

Batch helped Maeva.com boost sales by 42% in one year. Maeva.com used personalized, omnichannel campaigns to re-engage customers and recover abandoned quotes. They sent 153 targeted campaigns in 12 m...onths. The average basket size grew by €220 since 2019. Over 331,000 direct sales opt-ins were collected, strengthening customer loyalty.

La Redoute - Retail - Large

Roubaix, France

La Redoute used Batch Trigger Automations to boost app revenue by 152% year over year. The retailer saw a 5801% ROI from its push app strategy in the first half of 2023. Push campaigns generated 9.5%... of app traffic, beating the retail benchmark. Batch supported La Redoute’s international expansion and helped drive more sales through its mobile app. The collaboration lasted 36 months and focused on CRM and app engagement.

BNP Paribas Personal Finance - Banking - Very Large

Paris, France

BNP Paribas Personal Finance used Batch to boost digital adoption. Their goal was to make mobile the main way customers interact. They wanted more people to use their app and self-service banking. Ba...tch's push and in-app campaigns helped drive this change. Now, 50% of customer interactions happen through apps. The team also saved time and improved the online experience.

Sarenza - Retail - Medium

Batch helps Sarenza improve personalization and targeting for customer engagement. Sarenza integrates Batch with different connectors and partners. The CRM team uses Batch for regular meetings and gu...idance. This Test & Learn approach pushes personalization further. Sarenza values Batch for optimizing customer journeys and campaign performance.

Potager City - Food & Beverages - Medium

Lyon, France

Potager City switched from a legacy CRM to Batch’s customer engagement platform in under two months. The team, led by CMO Mathilde Maurice, needed more agility, transparent pricing, and faster suppor...t. Batch enabled them to streamline operations and maximize campaign performance. They consolidated multiple tools into one unified platform. The migration improved efficiency and customer communication.