Real-World Case Studies and Customer Success Stories with Balto

Balto helped One Mnet Health improve compliance and quality assurance in their collections department. The company faced challenges with manual compliance monitoring, slow agent onboarding, and incon...sistent reporting. Balto provided real-time agent guidance, automated reporting, and AI-driven insights. Compliance rates increased from 30% to nearly 70%. New agents onboarded faster and felt more confident. Supervisors used data-driven coaching to improve agent performance.
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Balto gave NYPCC real-time guidance for their reps on every call. NYPCC wanted to make conversations more consistent and value-based. Balto helped reps handle objections and stay compliant. Call qual...ity improved and compliance issues dropped. Reps felt more confident and managers spent less time on corrective coaching.
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Balto helped Horizon Services cut onboarding time from weeks to days. Supervisors no longer reviewed calls manually. Balto gave 100% visibility into every call with searchable transcripts. Coaching i...mproved with real data and curated clips. Locked script sections boosted compliance. New agents got support faster and managers coached with precision.
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Balto's AI Workforce helped InteLogix cut call review time from over 30 minutes to under 5. Average handle time dropped by 30 seconds. After-call work was reduced by more than half. One client saw a ...24% increase in enrollments after Balto identified unclear messaging. Balto's real-time guidance, QA Copilot, Insights, Notetaker, and Coaching improved agent performance and customer sentiment. InteLogix now delivers faster, more personalized service at scale.
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Balto helps a leading office retail company improve customer experience. The company automated after-call note taking, saving 3 minutes per interaction. This lets agents focus more on customers and l...ess on manual tasks. Balto also helps with hiring by lowering skill barriers, making it easier to train new agents. Agents report that Balto makes their work less stressful and more efficient.
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Balto helped Pima Medical Institute improve efficiency in its admissions contact center. The team used Balto’s Real-Time Guidance and Notetaker to speed up agent training and reduce manual work. Balt...o’s QA and Call Explorer features made it easy to score calls and track agent progress. The show rate for student interviews increased from 55% to 56.5%. Overall conversions from leads to interviews rose by 2.7%, resulting in thousands more student interviews.
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Balto helps AmTrust improve agent and customer experiences with real-time guidance. AmTrust uses Balto to support their agents during calls. The solution gives agents instant help and feedback. This ...leads to better conversations and happier customers. AmTrust benefits from smoother operations and improved service quality.
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Balto helped BrightBridge Credit Union cut manual QA effort by 75%. The team used Balto for real-time guidance, searchable QA, and targeted coaching. Agents now resolve more member issues on the firs...t call, reducing repeat contacts. Leaders find coaching moments faster and onboarding is smoother. Balto flags quality risks that manual reviews missed, improving member experience.
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Balto’s AI-powered real-time guidance platform helped Integris Health improve patient support and streamline contact center operations. Integris Health faced high call volumes and struggled with qual...ity assurance and identifying patient pain points. With Balto, agents used active listening protocols and real-time checklists, leading to better quality scores and more efficient issue resolution. Survey participation rose from 15% to over 25%. The system also reduced call volume related to Native American health benefits and improved one-call resolution rates.
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Balto helped EmpiRx move customer service in-house and train a new team quickly. EmpiRx used Balto's real-time guidance, call transcripts, and QA tools to support agents and improve performance. Ramp... time for new hires dropped by up to 50%, from 6–8 weeks to just 4 weeks. Quality scores increased by 5–10% as agents followed structured guidance. QA teams now review 100% of escalated calls, leading to faster follow-up and better service.
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Balto helped PJ Fitzpatrick improve sales and training in their call center. The company wanted to make sales calls more natural and speed up new agent training. Balto's real-time guidance and dynami...c scripting let agents respond better to customers. Set rates grew by 35-40%, from 53% to 72%. Handle time dropped by 18%. Training time for new agents was cut by 12 hours. PJ Fitzpatrick now delivers better customer service and has a stronger team.
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Balto helped Credit Control Corporation improve debt collection operations. The company faced slow call analysis and hard agent training. Balto's AI tools cut call review time from a full day to two ...hours. Automated call categorization let supervisors focus on key calls. Dynamic prompts and micro-coaching improved agent negotiation and conversion rates. Credit Control saw lower costs, faster call handling, and better results with Balto.
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Balto helped Redirect Health improve member experiences. Redirect Health used Balto to boost service quality and address stagnant NPS scores. Team members first worried about AI replacing jobs, but c...lear communication eased concerns. Compliance scores rose from 60-80% to 93-95%. NPS now stays between 65% and 70%. Balto GPT lets reps review calls and get instant feedback, making it a key part of their workflow.
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Balto helps Renewal by Anderson improve customer service for window replacement. The company uses Balto to give agents flexibility while keeping key messages consistent. Onboarding time for new hires... is shorter, saving money and helping agents get ready faster. Real-time coaching with Balto lets managers address issues or reinforce good practices during calls. Set rates improved compared to last year, showing better performance.
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