Real-World Case Studies and Customer Success Stories with Automated Dialers

3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges with siloed systems, inflexible IVR, and manual ticketing. ...3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.
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3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.
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CSK, Florida's largest civil law firm, improved its IT service management by integrating 3CLogic's voice solution with ServiceNow. This led to a 92% reduction in wait times, from 1-2 minutes to 10 se...conds. The firm also reduced manual work and operational costs, supporting more employees without increasing headcount.
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Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.
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Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

Achieved A 10% Increase In Call Center Efficiency And A 20% Reduction In Average Call Handling Time.

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

The State of Delaware faced a 188% increase in call volume and struggled with manual tasks and siloed systems. They used 3CLogic’s voice workflows integrated with ServiceNow to automate tasks, enable... voice self-service, and improve data management. This helped them handle calls more efficiently and improve service to citizens. They saved over 650 hours of manual work in six months. They also reduced inbound citizen call handle time by 83%.
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"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.
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"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

"Improved Customer Service Efficiency, Saving An Estimated $300,000 Annually.";

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Nissan had problems with slow reporting, long phone wait times, and separate contact channels for HR help. Most of their workers needed to use the phone to get HR support. Nissan used 3CLogic’s voice... tools with ServiceNow to make HR help faster and easier. They added voice self-service, better call routing, and real-time reporting. As a result, average call hold time dropped by 82% and call abandonment rate dropped by 81%.
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Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Increased Customer Satisfaction By 30% And Reduced Call Handling Time By 20%

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 20% Improvement In First Call Resolution (Fcr).

Kyocera had problems with disconnected systems and manual processes. This made customer service slow and less personal. They used 3CLogic to connect their front-office and back-office systems. This h...elped them streamline workflows and improve customer experience. After using 3CLogic, their average call wait time went down by 50%. Kyocera is now able to focus more on helping customers.
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Solugenix had too much manual work and poor reporting in their service desk. Their old phone system did not work well with ServiceNow and was hard to scale. They used 3CLogic’s voice solutions to add... voice self-service, smart routing, and automation. This made reporting better and reduced manual work. They cut talk time by 6,000 minutes per month, redirected 20% of password resets to SMS, and cut vendor escalation response time by 78%. They also saved 4 minutes per incident and got rid of 45,000 emails in a year.
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Achieved A 20% Improvement In First Call Resolution (Fcr).

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

North Mississippi Health Services had trouble with its IT service desk. Staff had to switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s C...CaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.
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A major healthcare provider faced high call volumes and disconnected systems. This caused slow service, more manual work, and higher costs. They used 3CLogic’s contact center solutions with ServiceNo...w to create a single workspace. This made their team more efficient and improved service quality. As a result, they cut annual operating costs by $2 million and reduced average call wait time from 14 minutes to 44 seconds.
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Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Wellstar Health had slow, manual processes and could not keep up with growing support needs. They used 3CLogic's ServiceNow voice solution to automate workflows and reporting. The new system saved 25...0 staffing hours each month. Agent wrap-up time dropped by 55%. Agent idle time went down by 58%. Administrative escalation audits were reduced by 75%. The solution helped Wellstar Health improve service desk efficiency and save costs.
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Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 90% First-Call Resolution Rate And A 50% Reduction In Overall Call Volume.

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.
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Denny's had problems with slow IT support and long wait times. Their systems were not connected, so agents had to switch between platforms. This made it hard to solve problems quickly. Denny's used 3...CLogic’s AI-powered contact center for ServiceNow ITSM. This new system brought all their workflows and data together. It helped agents work faster and made service better. Denny's saw better efficiency, higher productivity, and lower costs.
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Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.

Achieved A 30% Reduction In Call Handling Time And Improved Patient Satisfaction.