Automated Dialers Overview

Automated-dialers and AI Contact Center Solutions by 3CLogic leverage GenAI, Conversational AI, and sentiment analysis. Real-time call transcriptions and AI Coaching enhance automated processes and analytics.

Use Cases

Customers recommend Engagement Management, Call Recording, Social Media Analytics, as the business use cases that they have been most satisfied with while using Automated Dialers.

Other use cases:

  • Helpdesk Management
  • Conversion Management
  • Knowledge Management
  • Telemarketing
  • Enriching Contact List
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Automated Dialers.

Other priorities:

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Automated Dialers Use-Cases and Business Priorities: Customer Satisfaction Data

Automated Dialers works with different mediums / channels such as Phone Calls.

Automated Dialers's features include Predictive Dialer, and Recording. and Automated Dialers support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Automated Dialers analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic

Automated Dialers, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Automated Dialers

Top Industries

  • Non-Profit Organization Management
  • Medical Practice
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Automated Dialers is popular in Non-Profit Organization Management, Medical Practice, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Automated Dialers Use Cases

How can Automated Dialers optimize your Helpdesk Management Workflow?

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Swiss Railways (SBB)

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

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Transportation/Trucking/Railroad

CASE STUDY daa (Dublin Airport Authority)

3CLogic’s AI Cloud Contact Center was integrated with ServiceNow CSM at daa, the operator of Dublin and Cork airports. daa faced challenges with siloed systems, inflexible IVR, and manual ticketing. ...3CLogic unified customer service operations, enabling agents to access data instantly and update IVRs in real time. The solution improved first-call resolution, increased agent productivity, and boosted customer satisfaction. Centralized dashboards provided actionable insights and greater agility for daa’s support teams.

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Government Administration

CASE STUDY State of Delaware

The State of Delaware faced a 188% increase in call volume and struggled with manual tasks and siloed systems. They used 3CLogic’s voice workflows integrated with ServiceNow to automate tasks, enable... voice self-service, and improve data management. This helped them handle calls more efficiently and improve service to citizens. They saved over 650 hours of manual work in six months. They also reduced inbound citizen call handle time by 83%.

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Hospital & Health Care

CASE STUDY Wellstar Health

Wellstar Health had slow, manual processes and could not keep up with growing support needs. They used 3CLogic's ServiceNow voice solution to automate workflows and reporting. The new system saved 25...0 staffing hours each month. Agent wrap-up time dropped by 55%. Agent idle time went down by 58%. Administrative escalation audits were reduced by 75%. The solution helped Wellstar Health improve service desk efficiency and save costs.

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Government Administration

CASE STUDY State of South Dakota

The State of South Dakota faced problems with remote work, disconnected systems, and high call volumes. Their agents could not easily access information or work from home. They used 3CLogic’s voice A...I and integrated it with ServiceNow. This let them centralize citizen data and manage calls better. Staff could now work remotely and access call records easily. The new system improved service for citizens and gave the team more control.

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Hospital & Health Care

CASE STUDY Major Healthcare Provider

A major healthcare provider faced high call volumes and disconnected systems. This caused slow service, more manual work, and higher costs. They used 3CLogic’s contact center solutions with ServiceNo...w to create a single workspace. This made their team more efficient and improved service quality. As a result, they cut annual operating costs by $2 million and reduced average call wait time from 14 minutes to 44 seconds.

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Automated Dialers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Automated Dialers

Top Failure Risks for Automated Dialers

3CLogic. News

Partnership

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

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Customer

Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption aims to improve customer experience and streamline service operations for the hospitality leader.

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Customer

Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will unify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

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Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B