Automated Dialers Overview

Automated-dialers and AI Contact Center Solutions by 3CLogic leverage GenAI, Conversational AI, and sentiment analysis. Real-time call transcriptions and AI Coaching enhance automated processes and analytics.

Use Cases

Customers recommend Engagement Management, Call Recording, Social Media Analytics, as the business use cases that they have been most satisfied with while using Automated Dialers.

Other use cases:

  • Helpdesk Management
  • Conversion Management
  • Knowledge Management
  • Telemarketing
  • Enriching Contact List
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Automated Dialers.

Other priorities:

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Automated Dialers Use-Cases and Business Priorities: Customer Satisfaction Data

Automated Dialers works with different mediums / channels such as Phone Calls.

Automated Dialers's features include Predictive Dialer, and Recording. and Automated Dialers support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Automated Dialers analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic

Automated Dialers, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Automated Dialers

Top Industries

  • Non-Profit Organization Management
  • Medical Practice
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Automated Dialers is popular in Non-Profit Organization Management, Medical Practice, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

Automated Dialers Customer wins, Customer success stories, Case studies

What makes Automated Dialers ideal for Helpdesk Management?

 

Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption ai...ms to improve customer experience and streamline service operations for the hospitality leader.

Read on →
 

Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will un...ify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

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Swiss Railways (SBB) - Transportation

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

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Second Harvest Heartland - Non Profit Organization Management

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.

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North Mississippi Health Services - Hospital & Health Care

North Mississippi Health Services had trouble with its IT service desk. Staff had to switch between systems to find caller data and solve problems. This made work slow and hard. They used 3CLogic’s C...CaaS with ServiceNow ITSM to bring everything together. This made work easier and faster. Call abandonment rates dropped by 56%. The team could help people better and faster.

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Cleveland Clinic - Hospital & Health Care

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

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Automated Dialers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Automated Dialers

Top Failure Risks for Automated Dialers

3CLogic. News

Partnership

3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow

3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents, aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.

Read more →
Partnership

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

Read more →
Partnership

3CLogic selected by Astreya to revolutionize IT Managed Services with ...

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.

Read more →
Product

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

Read more →

3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B