Product Business Settings

Automated Dialers is popular in Non-Profit Organization Management, Medical Practice, and Marketing And Advertising industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Automated Dialers Product Overview

Automated-dialers and AI Contact Center Solutions by 3CLogic leverage GenAI, Conversational AI, and sentiment analysis. Real-time call transcriptions and AI Coaching enhance automated processes and analytics.

How satisfied the customers are with Automated Dialers use-cases

Reviews

"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic

Automated Dialers Customer Insights, Testimonials and Case Studies

 

Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice ...

A major beauty retailer has chosen 3CLogic's AI-powered contact center solution to enhance its HR service delivery. The integration with ServiceNow HRSD aims to modernize support for employees, offer...ing hands-free voice support, SMS communication, and real-time HR ticket updates. This deployment will initially focus on HR but plans to extend to IT service desks in 2026.

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Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization

A major global hospitality and luxury resort group has deployed 3CLogics AI-powered contact center platform to modernize its IT service desk and strengthen its ServiceNow integration. The adoption ai...ms to improve customer experience and streamline service operations for the hospitality leader.

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Global Hospitality Leader Selects 3CLogic to Enhance Existing ServiceNow Investment and Transform IT Service Desk Operations - Macau Business

A major global hospitality and luxury resort group has chosen 3CLogics AI-powered contact center platform to modernize its IT service desk. By integrating 3CLogic with ServiceNow, the company will un...ify voice, digital channels, and AI-driven workflows, replacing legacy on-premise systems. This deployment aims to eliminate data silos, boost agent efficiency, and deliver faster, more responsive IT support across its worldwide operations.

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Swiss Railways (SBB) - Transportation

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) connect their voice processes with ServiceNow CSM. SBB faced challenges with a third-party on-premise contact center and di...sconnected systems. 3CLogic enabled seamless integration, improved self-service, and automation. SBB saw a 70% reduction in average wait times and 90% call automation during rail service disruptions. The solution unified agent experience and simplified daily operations.

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Second Harvest Heartland - Non Profit Organization Management

Second Harvest Heartland improved its call center with ServiceNow and 3CLogic. They now return calls 74% faster. In the first month, they handled almost 2,000 calls. By month three, they supported ov...er 8,000 neighbors. The new system helps them provide better support in seven languages.

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Cleveland Clinic - Hospital & Health Care

Cleveland Clinic had trouble managing calls and reporting because their phone system was separate from ServiceNow. They could not easily change call workflows or prioritize urgent requests. They used... 3CLogic’s cloud contact center solution, which works with ServiceNow. Now, their team can manage calls and workflows without outside help. First Call Resolution improved from less than 60% to over 86%. This made things better for both patients and employees.

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Automated Dialers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Automated Dialers

Top Failure Risks for Automated Dialers

3CLogic. News

Partnership
 

3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow

3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents, aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.

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Partnership
 

3CLogic selected by Astreya to revolutionize IT

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.

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Partnership
 

3CLogic selected by Astreya to revolutionize IT Managed Services with ...

3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.

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Product
 

3CLogic Partners with NewRocket

3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B