Automated Dialers Overview

Automated-dialers and AI Contact Center Solutions by 3CLogic leverage GenAI, Conversational AI, and sentiment analysis. Real-time call transcriptions and AI Coaching enhance automated processes and analytics.

Use Cases

Customers recommend Engagement Management, Call Recording, Social Media Analytics, as the business use cases that they have been most satisfied with while using Automated Dialers.

Other use cases:

  • Helpdesk Management
  • Conversion Management
  • Knowledge Management
  • Telemarketing
  • Enriching Contact List
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Automated Dialers.

Other priorities:

See all business priorities See less business priorities

Automated Dialers Use-Cases and Business Priorities: Customer Satisfaction Data

Automated Dialers works with different mediums / channels such as Phone Calls.

Automated Dialers's features include Predictive Dialer, and Recording. and Automated Dialers support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Automated Dialers analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Inside sales, help desk, customer service, telemarketing, collections, fund raising, political campaigns, finance, insurance, healthcare, e-commerce, education, non-profit, energy, retail...." Peer review from 3CLogic

Peer review evidence (same sources as the product rating summary)

"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic
"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic
"...Optimize internal and external communication, as well as customer engagements, with features including: intelligent IVR and multi-channel ACD, predictive dialer, call-recording, dynamic scripting, text-to-speech and extensive reporting and analytics...." Peer review from 3CLogic

Automated Dialers, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Automated Dialers

Top Industries

  • Non-Profit Organization Management
  • Medical Practice
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Automated Dialers is popular in Non-Profit Organization Management, Medical Practice, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

Automated Dialers Customer wins, Customer success stories, Case studies

What solutions does Automated Dialers provide for Helpdesk Management?

 

3CLogic Chosen by Apex Systems to Enhance ServiceNow-Driven Managed Services

Apex Systems has selected 3CLogic's Voice AI platform to enhance its ServiceNow-driven managed services. This deployment will integrate advanced features like personalized call routing, real-time cal...l transcription, and SMS automation, all integrated with ServiceNow. The collaboration builds on a 2025 strategic partnership between 3CLogic and GlideFast Consulting, part of Apex Systems, to deliver AI-driven contact center solutions.

Read on →
 

Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice ...

A major beauty retailer has chosen 3CLogic's AI-powered contact center solution to enhance its HR service delivery. The integration with ServiceNow HRSD aims to modernize support for employees, offer...ing hands-free voice support, SMS communication, and real-time HR ticket updates. This deployment will initially focus on HR but plans to extend to IT service desks in 2026.

Read on →
 

Swiss Railways (SBB) - Transportation - Very Large

Bern, Switzerland

3CLogic’s Voice AI and Contact Center solutions helped Swiss Railways (SBB) cut average wait times by 70%. SBB integrated 3CLogic with ServiceNow CSM, automating 90% of calls during rail disruptions.... Agents now work from a single workspace, boosting productivity and reducing errors. SBB manages its contact center without third-party help, saving costs and speeding up innovation. Enhanced reporting gives SBB faster insights for better customer service.

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daa - Transportation - Large

Dublin, Ireland

daa used 3CLogic’s AI Contact Center with ServiceNow to unify customer service at Dublin and Cork airports. Agents now access all customer data in one place, speeding up resolution times. The new sys...tem cut manual work and improved first-call resolution. Customers get proactive updates and faster help. Centralized dashboards give leaders real-time insights. The airport team can update IVRs instantly, making service more agile.

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Cleveland Clinic - Hospital & Health Care - Very Large

Cleveland, USA

3CLogic integrated its cloud contact center with ServiceNow for Cleveland Clinic. The clinic faced siloed phone systems, slow reporting, and trouble prioritizing urgent calls. With 3CLogic, first cal...l resolution jumped from under 60% to over 86%. More than 20% of calls now use voice self-service. Monthly reporting time dropped by 98%. Patient and employee experiences improved with faster, more personalized service.

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State of Delaware - Government Administration - Medium

Dover, USA

3CLogic voice workflows helped the State of Delaware handle a 188% surge in call volume. The Division of Unemployment Insurance integrated 3CLogic with ServiceNow to automate tasks and route calls sm...artly. This reduced inbound citizen call handle time by 83%. The team saved over 650 hours of manual work in six months. Call center capacity increased sixfold, improving citizen service quality.

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Automated Dialers Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (10)
Custom Reports

4.62/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Automated Dialers

Top Failure Risks for Automated Dialers

3CLogic. News

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3CLogic has integrated its voice AI and contact center platform with Astreya's AI-first service desk, enhancing real-time voice interactions and AI-driven insights for enterprise IT operations. This integration aligns with ServiceNow's AI roadmap, providing a unified interface for voice and digital interactions, improving service desk productivity and outcomes.

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3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, AI agent evaluations, and multimodal AI capabilities. These innovations aim to enhance enterprise ROI by transitioning from AI experimentation to practical deployment. The new features focus on proactive engagement, visual precision in voice channels, and transparent governance of AI performance, offering significant advantages for CRM and service management platforms.

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3CLogic Accelerates Enterprise ROI with New Outbound Voice AI Agents, Multimodal Voice AI Capabilities, and Automated AI Agent Evaluations

3CLogic has expanded its Voice AI Hub with new Outbound Voice AI agents, multimodal capabilities, and automated AI agent evaluations. These innovations aim to enhance enterprise ROI by shifting from reactive to proactive service resolutions. The enhancements include interactive appointment management, intelligent outreach, and multimodal interactions, improving CRM and IT service management workflows. The AI Agent Evaluator provides automated quality assessments, ensuring governance and performance transparency.

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3CLogic. Profile

Company Name

3CLogic.

Company Website

https://www.3clogic.com/

HQ Location

3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Employees

101-250

Social

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Financials

SERIES B