Retail Case Studies and Customer Success Stories with Appointedd
H beauty
- Retail
- Large
London, UK
Appointedd helped H beauty manage bookings for its multi-location Carnival event. The platform unified six stores and six weekends into... one booking system. H beauty sold 87% of paid Luxe Pass tickets across all locations. The solution enabled real-time ticket allocation and supported tiered ticketing. Automated emails and QR codes improved customer communication and event check-in. H beauty gained valuable insights for future events and increased customer engagement.
Appointedd helped Space NK boost appointment-driven revenue by 1,300%. The platform enabled over 15,000 virtual and masterclass bookings in 2020.... Space NK used Appointedd to connect online and in-store experiences, supporting luxury service standards. The solution allowed flexible event management and seamless branded booking for customers. Over 25 partner brands used Appointedd for event bookings.
Appointedd helped McArthurGlen boost truck delivery bookings by 16,000%. The platform enabled thousands of appointments across 13 centres. McArthurGlen used... Appointedd for VIP shopping, logistics, and recruitment events. The solution supported multiple languages and timezones. McArthurGlen saw a 100% increase in aqua park bookings and 3,900+ recruitment event bookings. Staff efficiency and customer experience improved across Europe.
Appointedd helped Mamas & Papas upgrade their booking system for personal shopping. The new platform enabled over 10,000 appointments in... under 3 months. Appointment attendance reached 98%. The conversion rate from appointment to sale hit 45%. Real-time data insights improved marketing and operations. Mamas & Papas praised Appointedd's support and easy implementation.
Appointedd helped Liberty London drive over 800 event bookings, including five sold-out events. Liberty needed a booking solution for a... wide range of services and to keep a luxury brand feel. Appointedd delivered a flexible, branded booking platform for appointments, events, and artisan-led sessions. Customers can book and pay online, with automated reminders and follow-ups. Liberty gained better staff scheduling and service insights, improving customer engagement and operational agility.
Appointedd helped Billings & Edmonds manage school uniform appointments. The company cut cancellations by 66% in one quarter. Staff switched... from phone and email to a customisable online booking system. Appointments now run 7 days a week. One location saw a 6% cancellation rate. The solution scaled fast, even during lockdown.
Appointedd helped Victoria's Secret transform their bra fitting service. Customers can now book fittings online 24/7. Store teams see all... appointments in real time. Every booking led to a sale, with a 100% conversion rate. The average basket size reached £109. Bookings happened 23 hours per day, boosting customer engagement and sales.
Appointedd helped Charles Tyrwhitt boost online bookings by 48% in three months. Appointments now drive 11% of total revenue. The... solution cut reporting time from 4 hours to under 30 minutes. Real-time reporting and automated confirmations improved efficiency. In-store booking tools made the process seamless for staff and customers.
Appointedd helped cardfactory digitize their balloon booking process. The solution replaced manual systems and handwritten notes with a real-time, omnichannel... scheduling platform. Store teams now manage bookings online and in-store in one place. This reduced booking errors and customer service contacts. Cardfactory unlocked new insights into demand patterns and eliminated manual admin.
Appointedd helped Marks & Spencer boost in-store revenue by over £500,000 in under two months. The booking platform enabled a... 62% increase in bra fitting appointments and a 30% rise in virtual appointments. M&S used Appointedd to connect online and in-store shopping, offer bookable services, and access real-time data. The solution integrated with existing systems and supported personal shopping, virtual consultations, and seasonal events. M&S valued Appointedd's flexibility, fast implementation, and strategic support.
Appointedd helped H beauty manage bookings for its multi-location Carnival event. The platform unified six stores and six weekends into... one booking system. H beauty sold 87% of paid Luxe Pass tickets across all locations. The solution enabled real-time ticket allocation and automated customer communications. H beauty gained valuable customer insights and increased event engagement.
Appointedd helped cardfactory digitize their balloon booking process. The solution replaced manual systems with an integrated, omnichannel scheduling platform. Cardfactory... reduced booking errors and customer service contacts. Store teams now manage appointments more easily. The project expanded from 12 to over 60 stores. Cardfactory gained new insights into demand patterns.
Appointedd helped Billings & Edmonds manage school uniform appointments. The company cut cancellations by 66% in one quarter. Staff moved... from phone and email to a custom, scalable booking system. Appointments now run 7 days a week. The cancellation rate dropped to 6% at one location. The system matched their brand and was set up fast, even during lockdown.
Appointedd helped Liberty London drive over 800 event bookings, including five sold-out events. Liberty used Appointedd to let customers book... and pay online for appointments, tours, and artisan-led sessions. The platform gave Liberty a branded, flexible booking system that matched its luxury standards. Over 500 bookings were made more than 10 days in advance. Automated reminders and data insights improved service design and staffing. Liberty connected online shoppers with in-store experiences, boosting engagement.
Appointedd helped Mamas & Papas book over 10,000 personal shopping appointments in less than three months. The new platform delivered... a 98% attendance rate and a 45% conversion rate from appointment to sale. Mamas & Papas replaced their legacy booking system with Appointedd to offer seamless in-store and virtual appointments. The solution automated confirmations and reminders, reducing manual work. Real-time data from Appointedd gave the team insights to improve marketing and customer journeys.
Appointedd helped Victoria’s Secret transform their bra fitting service. Customers can now book fittings online 24/7. Store teams see all... appointments in real time. Every booking led to a sale, achieving a 100% conversion rate. The average basket size reached £109. Bookings happened 23 hours per day, boosting customer engagement and revenue.
Appointedd helped Marks & Spencer boost in-store revenue by over £500,000 in less than two months. The platform increased bra... fitting appointments by 62% in three months. M&S used Appointedd to connect online and in-store shopping, offering bookable services for suits and bras. Customers could book appointments in-store, online, or via video call. Appointedd's flexible booking system supported personal shopping and virtual appointments, driving higher conversion and loyalty.
Appointedd helped Moss boost bookings by 80% across more than 100 stores. Moss delivered over 45,000 appointments in one quarter... using Appointedd. Customers can now book fittings and style consultations 24/7. Moss gained real-time data and control over in-store activity. The new system replaced a legacy provider that lacked flexibility and visibility.
Appointedd helped Marks & Spencer boost in-store revenue by over £500,000 in less than two months. The platform increased bra... fitting appointments by 62% in three months and drove a 30% rise in virtual appointments in one month. M&S used Appointedd to connect online and in-store experiences, making it easy for customers to book personal shopping and fitting services. Real-time data and flexible booking flows improved operations and customer loyalty. M&S valued Appointedd’s adaptability and strategic support, choosing it over their in-house system.
Appointedd helped Space NK boost appointment-driven revenue by 1,300%. The platform enabled over 15,000 virtual and masterclass bookings in 2020.... Space NK used Appointedd to connect online and in-store experiences. The solution supported luxury service standards and managed high event volumes. Customers enjoyed a seamless, branded booking journey across channels.
Appointedd helped McArthurGlen boost truck delivery bookings by 16,000%. The platform supported 13 centres with online booking for VIP shopping,... logistics, and recruitment. McArthurGlen used Appointedd to streamline both customer and internal bookings. The solution enabled multi-language and timezone support. Staff resources were used better and operations became more efficient. Over 3,900 recruitment event bookings and a 100% increase in aqua park bookings were achieved.
Appointedd and Emplifi help Marks and Spencers offer virtual shopping and appointment booking. Shoppers can book a 1:1 virtual or... in-store appointment in seconds. The solution increased average basket size by 30%. Conversion rates rose by up to 40%. Customer satisfaction reached 92%. M&S customers booked 500 appointments in three months.
Appointedd and Red Ant helped Charlotte Tilbury improve their omnichannel customer journey. Charlotte Tilbury used Appointedd’s API to build a... custom virtual consultation booking flow. Customers can book and join video consultations with experts in just 7 seconds. In one quarter, Charlotte Tilbury saw a 235% increase in booking numbers. The solution helped Charlotte Tilbury stay innovative and grow despite retail industry challenges.
Appointedd and Square help Liberty London manage bookings and payments in one place. Liberty London wanted to give customers a... smooth in-store experience. They used the integration to let shoppers pay online when booking or in person at the event. Staff found the software easy to use. The solution reduced admin and no-shows for the business.
Apparel & Fashion Case Studies and Customer Success Stories with Appointedd
Moss
- Apparel & Fashion
- Large
Appointedd helped Moss boost appointments by 80% across 100+ stores. Moss needed a flexible booking system for luxury retail experiences.... Appointedd enabled 24/7 bookings, real-time data, and custom flows for events. Over 45,000 appointments were made in one quarter. Moss gained better control and insight into store activity.
Appointedd helped Moss, a premium menswear brand, boost bookings by 80% across 100+ stores. Moss enabled over 45,000 appointments in... one quarter using Appointedd’s booking platform. Customers can now book fittings and style consultations 24/7, even outside store hours. Moss gained real-time data and full oversight of in-store activity. The solution replaced a legacy system that lacked flexibility and visibility.
Appointedd helped Charles Tyrwhitt boost online bookings by 48% in just three months. Appointments now drive 11% of the brand’s... total revenue. The new system cut reporting time from four hours to under 30 minutes. Real-time reporting and automated confirmations improved both customer and staff experience. Charles Tyrwhitt now delivers a seamless, premium booking journey in-store and online.
Consumer Goods Case Studies and Customer Success Stories with Appointedd
Charlotte Tilbury
- Consumer Goods
- Large
Appointedd helped Charlotte Tilbury grow beauty service bookings by 235%. The platform enabled over 100,000 appointments, including 73,000 virtual and... 38,000 in-store bookings. Charlotte Tilbury needed a global scheduling solution for in-store and online services. Appointedd delivered a customizable, easy-to-use system that reduced no-shows and improved customer retention. The intuitive design and automation features made it simple for store teams to manage appointments.
Appointedd helped VIEVE sell out every event in under 24 hours. Over 1,000 people signed up for each virtual masterclass.... 400+ attendees booked a second event. VIEVE automated bookings, reminders, and follow-ups. The team saved time and gained data to improve future events. Appointedd made event management easy for VIEVE's digital-first beauty brand.
Appointedd helped Charlotte Tilbury grow bookings by 235% quarter-on-quarter. The platform enabled over 100,000 appointments, including 73,000 virtual consultations and... 38,000 in-store bookings. Charlotte Tilbury used Appointedd to manage global beauty services, offering seamless scheduling for in-store and online experiences. Automated reminders reduced no-shows and improved customer retention. Store teams found the system easy to use and efficient for handling customer details.
Education Case Studies and Customer Success Stories with Appointedd
Knovia
- Education
- Medium
UK
Appointedd helped Knovia replace manual booking workarounds and spreadsheets. Staff saved half a day each week on admin tasks. Average... learner attendance rose from 60% to 71%. Teams now track attendance live and learners manage their own bookings. Centralised data improved clarity and reduced errors. Knovia scaled booking management across multiple brands with Appointedd.
Appointedd helped Knovia replace spreadsheets and manual booking workarounds. Staff saved half a day a week in admin time. Average... learner attendance rose from 60% to 71%. Teams now track live attendance and learners manage their own bookings. Centralised data replaced complex spreadsheets. Staff focus more on supporting learners, not fixing booking errors.
Appointedd helped V. Ships automate interview scheduling. V.Ships needed to book interviews across timezones and languages for 3,000 shore staff...and 44,000 at sea. Appointedd's multi-timezone and multi-language features solved this. V.Ships saved 143 days of manual work and scheduled 13,000 interviews in 8 months. The Office365 integration and open API enabled fast digital transformation. Automated reminders kept candidates updated and reduced no-shows.
Financial Services Case Studies and Customer Success Stories with Appointedd
Scottish Widows
- Financial Services
Appointedd helped Scottish Widows, a leading UK pension provider, solve manual booking challenges for customer pension appointments. The old process... took the planning team 2-3 days a week; now it takes just 5 minutes a day. Appointedd enabled self-service booking, with 70% of customers preferring to book their own appointments. The company eliminated overbooking complaints, dropping from fifteen per week to zero. Automated notifications and real-time data reporting improved efficiency and compliance.
Appointedd helps Peppy Health offer personalized healthcare bookings. Peppy Health uses Appointedd for 1:1 video calls and chat, making it... easy for clients to book appointments any time. The company saw an 82% increase in appointment bookings in one year. They also increased Appointedd resources by 157% in 2022 to meet demand. Appointedd’s features and support help Peppy Health scale and deliver a human touch to clients.
We Are Nameless
- Marketing And Advertising
- Small
London, UK
Appointedd helped We Are Nameless boost test drive bookings by 40% in just two weeks. The agency needed a fast,... flexible booking platform for automotive events. Appointedd delivered a branded, user-friendly solution that integrated with paid search campaigns. The platform enabled 3,032 total bookings and kept the cancellation rate at 18.2%. We Are Nameless praised Appointedd for its speed, support, and seamless experience.
The article celebrates female founders in the beauty retail industry who have chosen Appointedd to enhance their customer engagement. Highlighting leaders like... Charlotte Tilbury and Trinny Woodall, it emphasizes their innovative approaches and resilience. These women have built successful brands and transformed consumer experiences, with Appointedd playing a role in personalizing their customer journeys.
