Retail Case Studies and Customer Success Stories with Appointedd
Space NK
- Retail
Appointedd helped Space NK connect with customers both online and in-store. Space NK used Appointedd to run events and offer personalized shopping experiences. The platform enabled a seamless booking... journey with full brand customization. Space NK saw a 1,300% revenue increase from appointments year on year. Over 10,000 people attended their events, and more than 25 brands participated.
Appointedd helped Mamas & Papas improve their personal shopping experience for expectant parents. The company switched from a limited booking system to Appointedd for better functionality and data. M...amas & Papas achieved a 98% appointment attendance rate and a 45% conversion rate from appointment to sale. They booked about 10,000 appointments in under three months and saw a 32% year-on-year increase in quarterly bookings. 75% of users who started the booking process completed it. Real-time data from Appointedd now guides their marketing and customer experience decisions.
Appointedd helped Moss, a luxury clothing retailer, improve appointment scheduling. Moss switched to Appointedd for its easy use and flexible features. Over 100 stores now use Appointedd. Moss saw an... 80% increase in appointments. Customers booked 30,000+ appointments on Sundays and 20,000+ same-day appointments in a year. Moss values Appointedd's strong data and reporting tools.
Appointedd helped Victoria's Secret improve their bra fitting appointments. Customers could book appointments online, making it easy to plan visits. Staff were ready to help and increase sales. The r...esult was a 100% conversion rate from booking to sale. The average basket size was £109. Bookings came in 23 hours a day, showing strong customer engagement.
Appointedd helped Charles Tyrwhitt improve their appointment system. The company replaced a manual, form-based process with Appointedd’s scheduling solution. This change led to a 38% increase in onli...ne bookings in the first three months. Appointment revenue now makes up 11% of total income. Store managers can book appointments in seconds, and business analysis that took hours now takes under 30 minutes. The new system improved efficiency and customer satisfaction.
Appointedd and Square help Liberty London manage bookings and payments in one place. Liberty London wanted to give customers a smooth in-store experience. They used the integration to let shoppers pa...y online when booking or in person at the event. Staff found the software easy to use. The solution reduced admin and no-shows for the business.
Appointedd helped McArthurGlen, a leading European designer outlet group, streamline operations and improve customer bookings. The company used Appointedd for both internal processes and online custo...mer experiences across 13 centres and eight use cases. Results included a 16,000% increase in quarterly truck delivery bookings, a 100% increase in aqua park bookings, and 3,900 bookings for recruitment days. Appointedd's features like timezone sensitivity and multi-language support enabled McArthurGlen to scale across multiple countries.
Appointedd helped Liberty London improve its customer journey by enabling online booking for store tours, appointments, and events. Liberty used Appointedd to manage over 800 event bookings, with 5 e...vents selling out and more than 500 bookings made over 10 days in advance. Customers received automated confirmations and reminders. Liberty's team gained insights into service popularity and staff workload. The solution supported Liberty in connecting online and in-store experiences for its luxury retail customers.
Appointedd helped Marks & Spencer improve omnichannel engagement with online booking. M&S used Appointedd to connect in-store and online customer journeys. The company saw a 30% increase in virtual a...ppointments in one month. In-store bra fitting appointments rose by 62% in three months. Over 1,500 people booked a bra fitting just one day in advance. Suit fitting bookings were 65% more likely on Saturdays, and 56% of suit fittings were booked the same day. Appointedd's data insights helped M&S better predict shopper needs and boost conversions.
Appointedd and Red Ant helped Charlotte Tilbury improve their omnichannel customer journey. Charlotte Tilbury used Appointedd’s API to build a custom virtual consultation booking flow. Customers can ...book and join video consultations with experts in just 7 seconds. In one quarter, Charlotte Tilbury saw a 235% increase in booking numbers. The solution helped Charlotte Tilbury stay innovative and grow despite retail industry challenges.
Appointedd and Emplifi help Marks and Spencers offer virtual shopping and appointment booking. Shoppers can book a 1:1 virtual or in-store appointment in seconds. The solution increased average baske...t size by 30%. Conversion rates rose by up to 40%. Customer satisfaction reached 92%. M&S customers booked 500 appointments in three months.
Appointedd helped M&S connect their physical stores and online shoppers with online booking. M&S used Appointedd to power Fit & Style, a personal shopping service, and expanded to more services. Over... 2,000 appointments were booked in a few months, generating £500K in in-store sales in under 2 months. Staff found the software easy to use and data insights led to better staffing and new service launches. M&S saw increased customer engagement and conversion with Appointedd's booking technology.
Appointedd helped Billings & Edmonds manage school uniform appointments. The company saw a 66% drop in cancellations in one quarter. Staff moved from phone and email to a custom, scalable booking sys...tem. Appointments now run 7 days a week. The solution matched their brand and was set up fast, even during lockdown. The cancellation rate at one location dropped to 6%.
Consumer Goods Case Studies and Customer Success Stories with Appointedd
Charlotte Tilbury
- Consumer Goods
Appointedd helps Charlotte Tilbury deliver a seamless beauty booking experience. The brand uses Appointedd for virtual consultations, masterclasses, and in-store appointments. Charlotte Tilbury saw a... 230% increase in booking numbers. They booked 38,000 in-store appointments and 73,000 virtual consultations and masterclasses. The solution makes it easy for store teams to manage bookings and improves customer retention.
Appointedd helped VIEVE sell out every event in under 24 hours. Over 1,000 people signed up for each virtual masterclass. 400+ attendees booked a second event. VIEVE used Appointedd to automate booki...ngs, send reminders, and track sign-ups. The platform made event management easy and let the team focus on building their community. VIEVE chose Appointedd for its automation, branded booking, and data-driven insights.
Appointedd helped V.Ships automate interview scheduling. V.Ships needed to book interviews across timezones and languages for 3,000 shore staff and 44,000 at sea. Appointedd's multi-timezone and mult...i-language features solved this. V.Ships saved 143 days of manual work and scheduled 13,000 interviews in 8 months. The Office365 integration and open API enabled fast digital transformation. Automated reminders kept candidates updated and reduced no-shows.
Financial Services Case Studies and Customer Success Stories with Appointedd
Scottish Widows
- Financial Services
Appointedd helped Scottish Widows, a leading UK pension provider, solve manual booking challenges for customer pension appointments. The old process took the planning team 2-3 days a week; now it tak...es just 5 minutes a day. Appointedd enabled self-service booking, with 70% of customers preferring to book their own appointments. The company eliminated overbooking complaints, dropping from fifteen per week to zero. Automated notifications and real-time data reporting improved efficiency and compliance.
Appointedd helps Peppy Health offer personalized healthcare bookings. Peppy Health uses Appointedd for 1:1 video calls and chat, making it easy for clients to book appointments any time. The company ...saw an 82% increase in appointment bookings in one year. They also increased Appointedd resources by 157% in 2022 to meet demand. Appointedd’s features and support help Peppy Health scale and deliver a human touch to clients.
Apparel & Fashion Case Studies and Customer Success Stories with Appointedd
Moss
- Apparel & Fashion
Appointedd helped Moss boost appointments by 80% across 100+ stores. Moss enabled over 45,000 appointments in one quarter using Appointedd's booking platform. Customers can book fittings and style co...nsultations 24/7. The system gives Moss real-time data and control across all locations. Moss chose Appointedd for its flexible booking flows and strong reporting tools.
Appointedd helped We Are Nameless, a UK-based automotive marketing agency, boost test drive event bookings for their client by 40%. The agency needed a fast, flexible booking tool that could integrat...e with paid search ads and be set up within two weeks. Appointedd delivered a seamless, scalable solution with dedicated account support. The result was a 40% increase in event bookings, improved customer experience, and streamlined event operations.
