Real-World Case Studies and Customer Success Stories with Agillic

Agillic helped Kvik, a Danish retailer, improve customer journeys by reducing multiple marketing automation flows to four. This made it... easier for Kvik to connect with customers during their long purchase cycle. The change led to an 86% drop in cost per acquisition and saved 73% in time. Kvik now has a stronger digital marketing foundation with Agillic.
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Agillic helps Global Blue support millions of travellers in 50 countries and 12 languages. The platform enables real-time, omnichannel communication... to build trust. Global Blue uses Agillic to create personalised experiences. This led to a 14% increase in successful refunds. Global Blue plans to grow and use new channels like in-app notifications with Agillic.
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Miinto used the Agillic platform to automate email flows. They increased customer lifetime value by more than 31%. Before Agillic,... 7 marketers worked full-time on bulk campaigns with no personalisation. Now, the team doubled their activity and output. They work more efficiently with fewer resources. Agillic helped Miinto achieve better results with less effort.
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Agillic helped Matas A/S move from a classic retailer to an advanced omnichannel retail brand. Matas increased repurchase rates by... 200-300% using Agillic. They solved the abandoned cart problem and built a loyalty club. This led to a 20% increase in wallet share and their highest NPS score ever. Matas created a seamless shopping experience across channels with Agillic.
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Agillic helped Kop & Kande grow its customer club, Klub Kop & Kande, by using customer data and personalisation. The company used... Agillic to link online and offline shopping, track customer journeys, and send targeted emails. Birthday emails had an 82.5% open rate. 17% of customers returned to the website after abandoned basket emails. Automated loyalty club campaigns had a 5% conversion rate. Kop & Kande increased hybrid shopping and drove more store visits with data-driven marketing.
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Agillic's Omnichannel Marketing Automation Platform helped SPORTMASTER, Denmark’s largest sporting goods retailer, boost customer loyalty and sales. SPORTMASTER used Agillic... to personalize campaigns and unify online and in-store experiences. Customers who shopped both online and in-store became 45% more valuable. Targeted email open rates rose by 200%, click rates by 500%, and conversion rates tripled. Omnichannel revenue increased by 15%, and loyalty program membership grew by over 20%.
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Miinto used Agillic’s marketing automation platform to improve their personalised communication. They faced challenges with low margins and customer loyalty... in high-end fashion. By automating mid-funnel campaigns and using targeted messaging, Miinto increased customer lifetime value by 31%. Automated campaigns grew revenue by 133% and delivered 153% more value year-on-year. Miinto also reduced manual flash sale campaigns by 50%, saving time and improving marketing results.
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Agillic helped Miinto move from offline marketing to a fully digital strategy. Miinto used Agillic to automate and personalize their... email and communication flows. This led to more than 40 million website visitors a year and doubled their permission database. Customer lifetime value increased by over 18% after implementing automated email flows. Customers with permission now have a 119% higher lifetime value. Miinto aims for over 100% year-over-year revenue growth from emails using Agillic.
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Agillic helps Norsk Rikstoto, a state-licensed betting provider, use data to grow while following strict rules. With Agillic, Rikstoto reduced... churn by 10% and saw 36% fewer unsubscribes. Marketers can launch campaigns in minutes without IT help. Fewer messages now reach customers, but engagement and loyalty stay strong or grow. This leads to higher revenue, happier customers, and cost savings.
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Agillic helped IO Interactive switch from their old platform in just 12 weeks. IO Interactive set up three communication flows... quickly. With Agillic, they now use player data for smarter, more personal messages. This change supports better player engagement. The story shows how Agillic boosts marketing for gaming companies.
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Agillic helps Det Kongelige Teater create a personalized customer experience. The theatre uses automation to manage communications with a small... team. Agillic supports 600 events and 60 product launches each year. 11% of total online revenue comes from Agillic. The solution helps the theatre sell tickets and support cultural heritage.
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TV 2 used Agillic to deliver personalised content to its streaming subscribers. The challenge was to keep viewers engaged after... their favorite show ended. With Agillic, TV 2 activated its data to send targeted content and recommendations. This led to a 52% drop in churn rate and daily usage rates grew by double digits. Email open rates increased from 25% to 40%. TV 2 now plans to use more channels and make more data actionable for even better results.
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Agillic helped Molslinjen, Denmark's leading ferry operator, change customer views about ferry travel costs. Molslinjen used Agillic's personalisation platform to... send tailored messages showing real savings for each customer. This data-driven approach led to over 50,000 digital calculator uses and more than DKK 2 million in direct revenue. Personalised email campaigns brought 45% more sales than generic ones. Molslinjen also saw a 25% rise in top-of-mind awareness and a 55.5% increase in Net Promoter Score.
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Agillic helped Telge Energi create a highly personalised communication plan. After one year, Telge Energi saw a 17% increase in... conversion from just one cross-channel flow. The solution focused on improving customer engagement. Agillic's platform enabled better targeting and messaging. This led to stronger results for Telge Energi.
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Agillic's Omnichannel Marketing Automation Platform helped Egmont Publishing improve their subscription business. Egmont used Agillic to create data-driven, personalised welcome... flows for new subscribers. This approach reduced churn by 22% during the trial period. Egmont used personalisation based on age, gender, location, and behavior. The platform's features, like web tracking and testing, made it easy for Egmont to get fast, verifiable results.
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Agillic helped PureGym (Fitness World) improve member retention with automated, personalised communication flows. The solution focused on motivating members to... build healthy exercise habits. After implementing Agillic, PureGym saw a 6% higher retention rate in the first year compared to a control group. A welcome flow also showed the same retention increase over six months. PureGym used data-driven insights to support members and encourage regular workouts.
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Agillic helped the Danish Red Cross improve their omnichannel fundraising. The Red Cross used Agillic to send faster and more... targeted text messages and emails. This led to a 60% increase in text message conversion value and a 120% increase in email conversion value. Setting up emails became much faster, saving time for the team. Agillic also made it easier to use data for personalisation and loyalty.
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Agillic helped Sydbank make banking more personal and easy to understand. Sydbank used Agillic to send targeted emails and messages... to each customer. This made complex financial topics simple and clear. Sydbank saw a 20% conversion rate for a mortgage campaign and 20% of customers bought more products. Personalised campaigns were four times more effective than generic ones. Customer satisfaction and trust improved a lot.
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Agillic helps F. C. Copenhagen use all their customer data. They send messages that build loyalty and boost sales. They...increased merchandising revenue by 75%. They saw 63% more sales on subscriptions with personalised targeting. Agillic lets them connect with each fan in a personal way.
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Agillic helps Aller Leisure make their marketing more targeted and relevant. The company expects the combination of Agillic and AI... to improve results. Helle Schjødt-Bruhn, CMO, says they have higher expectations for what this can achieve. The focus is on using Agillic to increase the impact of their campaigns.
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