Real-World Case Studies and Customer Success Stories with AfterShip

AfterShip Tracking helped a high-end men’s apparel brand fix shipping visibility issues. Before, the team only learned about late or... missing shipments after customer complaints. AfterShip Tracking integrated easily with their tech stack and gave real-time shipping data. The brand used this data to spot delays and improve their process. Customer satisfaction rose, with NPS jumping over 50 points after proactive notifications. Manual work dropped and customer trust grew.
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AfterShip Returns helped Pelagic Gear improve their returns process. The company saw a 12% drop in return contact tickets. Customers... can now start returns on their own, saving time and reducing support needs. Pelagic Gear also saw an 18% lift in purchases from the return portal. The solution made it easy to update content and keep the brand experience consistent. Integration with Shopify was seamless and quick.
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AfterShip helped Gymshark improve post-purchase experiences by providing accurate carrier data and automated shipment tracking. Gymshark needed a solution that... integrated with Shopify and supported onboarding new carriers. AfterShip allowed Gymshark to see all carrier data in one place, making staff onboarding easier and reducing service response times. The solution also helped Gymshark review carrier performance and improve efficiency during peak times. Gymshark now manages over 1,000,000 monthly shipments with better visibility and control.
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AfterShip Tracking helped Mous improve their post-purchase experience. Mous struggled to manage delivery data from 10 carriers and faced high... WISMO ticket rates. AfterShip's easy integration and dashboard reduced WISMO tickets by 54%. Lead times in Canada dropped by 82%, from 2 weeks to 2.5 days. Mous used data insights to choose better carriers and save money. Customers gave more positive feedback after Mous improved communication with AfterShip.
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AfterShip helped Gymshark improve post-purchase operations by consolidating all carrier data in one place. Gymshark used AfterShip to automate branded... shipment tracking and integrate with Shopify. The solution made onboarding new carriers easier and improved visibility across 980 couriers. Gymshark reduced service response times for WISMO tickets and onboarded staff more efficiently. The team can now review carrier performance and focus on making top athletic apparel.
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AfterShip helped Mejuri improve their post-purchase experience. Mejuri moved from a custom tech stack to Shopify, using AfterShip to manage... returns, warranty, shipping rules, and customer notifications in one place. AfterShip's integration with partners like Rise.ai automated store credit refunds. Mejuri used AfterShip's AI-powered tracking to send real-time delivery updates and reduce customer inquiries. This unified solution let Mejuri scale operations and keep customers happy as they grew.
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AfterShip Tracking helped Miss to Mrs Box improve their post-purchase experience. The company wanted more control over shipment notifications and... tracking pages. AfterShip's integration with 900+ carriers and drag-and-drop design tools let their marketing team work faster. 45% of store visits now come from AfterShip tracking pages. 25% of sales are attributed to these pages. The click-through rate on product recommendations is 6.5%. Miss to Mrs Box uses AfterShip to show the right products at each stage of wedding planning.
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AfterShip Tracking helped THE ICONIC, a leading online fashion retailer, improve its post-purchase experience. THE ICONIC used AfterShip to centralize... delivery and returns data, giving full visibility into every order. Automation and real-time insights let the team manage delivery delays and improve delivery rates. AfterShip also enabled THE ICONIC to optimize its customer feedback loop by sending NPS surveys at the right time. This led to more relevant and timely customer feedback, supporting THE ICONIC’s growth and customer loyalty.
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AfterShip Returns helped Marc Nolan automate and simplify their returns process. Before, the team managed returns manually, which took up... to 50% of a workday and caused errors. With AfterShip Returns, they now generate return labels automatically and track all requests in one place. This led to a 97% decrease in time spent on returns. The number of exchanges doubled compared to refunds, improving customer satisfaction.
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AfterShip Returns helped Lume Deodorant automate and improve their returns process. Before, Lume had a slow, manual system that frustrated... customers and staff. AfterShip Returns gave them a branded portal and proactive updates. The team now saves 6 hours each week. Refunds are processed 7 days faster. NPS increased by 21%. Customers are happier and more loyal.
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AfterShip Tracking helped Pura Vida improve their post-purchase experience. Pura Vida needed better communication with customers after sales, especially through... SMS and push notifications. AfterShip Tracking offered these features and easy integration with over 1,000 carriers. This made shipping more efficient and let Pura Vida update customers with accurate delivery times. As a result, Pura Vida saw a 5% increase in customer satisfaction score and fewer customer service calls.
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AfterShip Tracking helped Harry's improve their post-purchase experience. Harry's wanted to make every customer touchpoint memorable and needed a way... to manage all carrier data in one place. AfterShip provided a single hub for tracking orders and automated order status updates. The platform's analytics tools gave Harry's better business insights. Harry's now tracks over 1,000,000 monthly shipments with AfterShip.
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AfterShip Tracking helped SpeedyTire improve its post-purchase experience. SpeedyTire faced problems with tracking orders and managing delivery data. AfterShip Tracking... gave them instant access to tracking data from hundreds of carriers. This let SpeedyTire send proactive delivery updates to customers. They saw a 24% increase in repeat sales, a 25% increase in email click-through rate, and a 21.2% reduction in returns and refunds.
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AfterShip Tracking helped SuperATV improve their customer experience. Before, SuperATV used a basic in-house tracking system. Customers only got one... email and had no real-time updates. This caused many WISMO calls and slowed customer service. AfterShip Tracking gave SuperATV real-time shipment updates, a branded tracking page, and API notifications. Now, WISMO calls are down, marketing has more flexibility, and shipping operations are faster.
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AfterShip Tracking helped Baked by Melissa improve their post-purchase experience. The team combined AfterShip with their email marketing platform to... send customers real-time shipping updates. This led to a 70% increase in triggered email revenue year over year. Email open rates rose to 56-60%, and click-through rates reached 30-35%. Over 700,000 triggered emails were sent in less than a year. Shipment notification emails now generate 23% of total revenue.
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AfterShip Tracking helps Virtualstock automate dropshipping and improve post-purchase experiences. Before AfterShip, retailers had to manually contact suppliers for tracking... updates, wasting time. Now, tracking info updates automatically, saving time for both retailers and suppliers. Retailers get accurate delivery proof from carriers, building trust and loyalty. Virtualstock uses AfterShip's API to give clients full delivery visibility and better support. The team quickly resolves delivery issues, making the process faster and more reliable.
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AfterShip Tracking helped Vivino boost repeat sales by 30% with branded tracking pages and product recommendations. Vivino cut WISMO tickets... by 50% using proactive delivery updates and real-time order tracking. The opt-in rate for SMS notifications increased by 30%. Vivino saw a 25% rise in click-through rates on marketing assets. Website visits per order tripled, and SEO ranking improved by 12% year-over-year. AfterShip Tracking gave Vivino full control of the post-purchase experience without developer resources.
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AfterShip Tracking helped Rakuten France automate shipment tracking for over 28,000 merchants. Before, staff checked 50-60 courier sites manually, wasting... time and resources. Now, merchants and buyers see real-time delivery updates on the Rakuten France platform. The engineering team built a custom tracking page using the AfterShip Tracking API. Rakuten France plans to integrate AfterShip data with their CRM for better customer support. The solution improved customer experience and made tracking easier for everyone.
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AfterShip Returns helped Pelagic Gear cut return contact tickets by 12%. The company saw an 18% lift in purchases from... the return portal. Pelagic Gear used AfterShip Returns to automate returns and reduce manual work. The solution integrated with Shopify and improved the branded customer experience. The team saved on shipping costs and gained insights into product returns. Customers now enjoy a smoother, self-service returns process.
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AfterShip Tracking helped Mous cut WISMO tickets by 54%. The company also reduced shipping lead times in Canada by 82%.... Mous used AfterShip to consolidate data from 10 carriers and manage millions of global shipments. The dashboard gave Mous better control over customer experience and logistics. Positive customer feedback increased after targeted communications during delays.
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AfterShip Tracking helped Harry's manage over 1,000,000 monthly shipments by centralizing carrier data. Harry's used AfterShip to automate order status... updates and improve post-purchase communication. The platform integrated with Harry's analytics, giving them better business insights. This allowed Harry's to scale operations and enhance customer experience in the consumer goods sector.
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AfterShip helped Gymshark manage over 1,000,000 monthly shipments by consolidating carrier data in one place. Gymshark used AfterShip's shipment tracking... software to improve visibility and efficiency across all carriers. The solution integrated with Shopify and allowed easy onboarding of new carriers. Customer care teams reduced WISMO ticket response times. Gymshark now reviews carrier performance and scales operations more easily during peak times.
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AfterShip Tracking helped ManoMano solve the challenge of tracking millions of shipments from hundreds of sellers across Europe. ManoMano used AfterShip... Tracking to centralize shipment data, integrate with over 150 carriers, and provide unified delivery information to customers. The solution enabled proactive communication about delivery delays, reduced WISMO tickets, and saved time and costs on carrier integration. ManoMano improved delivery rates, created a transport quality score, and enhanced the post-purchase experience for customers.
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AfterShip Tracking helped Wish improve its post-purchase experience. Wish needed better visibility into shipping and delivery performance for millions of... monthly transactions. AfterShip’s API gave Wish accurate tracking data for each merchant. This let Wish reward merchants for good shipping and measure platform performance. Wish now offers unified tracking to customers and builds stronger merchant relationships.
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AfterShip Tracking helped Byte improve shipment tracking for their at-home aligner business. Byte faced problems with data errors and manual... work as their shipments grew. AfterShip Tracking gave them a dashboard with 99% outbound and 97% inbound tracking accuracy. This let Byte spot lost shipments fast and keep customers happy. Their engineers saved time, and social media mentions increased after using AfterShip.
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AfterShip Tracking helped Fruugo improve the post-purchase experience for global shoppers. Fruugo needed a way to give customers accurate, end-to-end... parcel tracking across 40 countries. AfterShip Tracking integrated with Fruugo’s systems and let them create a branded tracking page. Fruugo now gives customers timely tracking updates and uses AfterShip’s analytics to monitor shipping performance and spot issues. This partnership supports Fruugo’s mission to make cross-border shopping easy.
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AfterShip Tracking helped Inspire Uplift improve their post-purchase experience. Inspire Uplift needed better delivery status updates and wanted to reduce... customer questions about orders. AfterShip Tracking integrated with all their carriers and platforms, making setup easy. The solution led to a 40% increase in email click-through rates, a 30% rise in repeat sales, and a 75% drop in WISMO tickets. Inspire Uplift now serves over 1.5 million customers worldwide with greater efficiency.
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AfterShip Tracking helped Vivino improve their post-purchase experience. Vivino used AfterShip's dashboard to track orders and send real-time delivery updates.... The branded tracking page and automated notifications increased repeat sales by 30%. Vivino reduced WISMO tickets by 50% and saw a 25% higher click-through rate on marketing assets. SMS opt-in rates rose by 30%. Website visits per order tripled, and SEO ranking improved by 12% year over year.
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AfterShip Tracking helped Mous improve their post-purchase experience. Mous struggled to manage delivery data and customer experience with multiple carriers.... AfterShip provided easy integration and a consolidated dashboard. Mous reduced WISMO tickets by 54% and cut Canadian shipping lead times by 82%. The solution also helped Mous save costs and improve customer feedback with better communication.
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AfterShip Tracking helped Rakuten France improve shipment tracking for their marketplace. Before, Rakuten France had to manually check 50-60 courier... sites for updates. AfterShip Tracking automated this, letting merchants and buyers see delivery updates on the Rakuten France platform. The engineering team used the AfterShip Tracking API to build a custom tracking page. Now, merchants can compare courier performance and get delivery recommendations. Rakuten France plans to integrate AfterShip data with their CRM and mobile app for even better service.
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AfterShip Tracking helped Rakuten France improve shipment tracking for their marketplace. Before AfterShip, Rakuten France manually checked 50-60 courier sites... to update merchants and buyers. AfterShip Tracking automated this process, letting customers and merchants see delivery updates directly on the Rakuten France platform. The engineering team used the AfterShip API to build a custom tracking page and recommend couriers based on delivery data. Rakuten France now plans to integrate AfterShip with their CRM and mobile app for even better service.
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AfterShip Returns helped PELAGIC GEAR improve their returns process. The company wanted to reduce manual work and customer contacts about... returns. AfterShip Returns let customers start returns themselves and made the process easier. PELAGIC GEAR saw a 12% drop in return contact tickets. They also saw an 18% increase in purchases from the return portal. The solution was easy to set up and worked well with Shopify.
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AfterShip Tracking helped Harry's improve their post-purchase experience. Harry's used AfterShip to centralize all carrier data and automate order status... updates. This made it easier to track millions of shipments and reduced the need for internal tech resources. AfterShip's analytics tools gave Harry's better business insights. The solution supported Harry's growth and global expansion.
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AfterShip Tracking helped Vivino improve their post-purchase experience. Vivino used AfterShip's dashboard to track orders and send real-time delivery updates.... They saw a 30% increase in repeat sales from branded tracking pages. WISMO tickets dropped by 50% after proactive delivery notifications. Vivino also saw a 25% increase in click-through rates and a 30% rise in SMS opt-ins. Website visits per order tripled, and SEO ranking improved by 12% year-over-year.
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