AfterShip Overview

AfterShip enhances customer loyalty with automated shipping and branded tracking. Brands benefit from proactive messaging and seamless returns experiences.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using AfterShip.

Other use cases:

  • Social Media Analytics
  • Customer Feedback Management
  • Contact List Management
  • Order Management
  • Lead Tracking
  • Lifetime Value Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AfterShip.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
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AfterShip Use-Cases and Business Priorities: Customer Satisfaction Data

AfterShip works with different mediums / channels such as Website. and E-Mail.

AfterShip's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and AfterShip support capabilities include Email Support, 24/7 Support, Chat Support, etc. also AfterShip analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Thanks to its dashboard and delivery analytics, you can keep an eye on your past shipments and transactions while AfterShip automatically handles your delivery customer support...." Peer review

AfterShip, Prisync, ShopBase, Delighted platform, Rithum Marketing Solutions, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AfterShip

Top Industries

  • Retail
  • Computer & Network Security
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

AfterShip is popular in Retail, Computer & Network Security, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

AfterShip Customer wins, Customer success stories, Case studies

Why is AfterShip the best choice for Engagement Management?

How does AfterShip address your Communication Management Challenges?

What makes AfterShip ideal for Helpdesk Management?

How can AfterShip enhance your Social Media Analytics process?

Why is AfterShip the best choice for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well AfterShip solved their E-Commerce Software needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

PELAGIC GEAR - ECommerce

AfterShip Returns helped PELAGIC GEAR improve their returns process. The company wanted to reduce manual work and customer contacts about returns. AfterShip Returns let customers start returns themse...lves and made the process easier. PELAGIC GEAR saw a 12% drop in return contact tickets. They also saw an 18% increase in purchases from the return portal. The solution was easy to set up and worked well with Shopify.

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Mous - Fashion Technology

AfterShip Tracking helped Mous improve their post-purchase experience. Mous struggled to manage delivery data and customer experience with multiple carriers. AfterShip provided easy integration and a... consolidated dashboard. Mous reduced WISMO tickets by 54% and cut Canadian shipping lead times by 82%. The solution also helped Mous save costs and improve customer feedback with better communication.

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Wish - Ecommerce

AfterShip Tracking helped Wish improve its post-purchase experience. Wish needed better visibility into shipping and delivery performance for millions of monthly transactions. AfterShip’s API gave Wi...sh accurate tracking data for each merchant. This let Wish reward merchants for good shipping and measure platform performance. Wish now offers unified tracking to customers and builds stronger merchant relationships.

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Byte - ECommerce

AfterShip Tracking helped Byte improve shipment tracking for their at-home aligner business. Byte faced problems with data errors and manual work as their shipments grew. AfterShip Tracking gave them... a dashboard with 99% outbound and 97% inbound tracking accuracy. This let Byte spot lost shipments fast and keep customers happy. Their engineers saved time, and social media mentions increased after using AfterShip.

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Gymshark - Apparel & Fashion

AfterShip helped Gymshark improve post-purchase operations by consolidating all carrier data in one place. Gymshark used AfterShip to automate branded shipment tracking and integrate with Shopify. Th...e solution made onboarding new carriers easier and improved visibility across 980 couriers. Gymshark reduced service response times for WISMO tickets and onboarded staff more efficiently. The team can now review carrier performance and focus on making top athletic apparel.

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High-end men’s apparel brand - Apparel & Fashion

AfterShip Tracking helped a high-end men’s apparel brand fix shipping visibility issues. Before, the team only learned about late or missing shipments after customer complaints. AfterShip Tracking in...tegrated easily with their tech stack and gave real-time shipping data. The brand used this data to spot delays and improve their process. Customer satisfaction rose, with NPS jumping over 50 points after proactive notifications. Manual work dropped and customer trust grew.

Read on →

Foster Loyalty with AfterShip Tracking

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Frequently Asked Questions(FAQ)

for AfterShip

What is AfterShip used for?

AfterShip is a E-Commerce Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of AfterShip?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of AfterShip.

Who uses AfterShip?

AfterShip is used by Retail, Computer & Network Security and Design among other industries.

What are AfterShip alternatives?

Prisync, ShopBase, Delighted Platform and Rithum Marketing Solutions are popular alternatives for AfterShip.

Where is AfterShip located?

AfterShip is headquartered at Shenzhen, Shenzhen 518000, CN.
lightning

Peers used AfterShip for engagement management and communication management

AfterShip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for AfterShip

Overall Risk Meter

Low Medium High

Top Failure Risks for AfterShip

AfterShip Limited Profile

Company Name

AfterShip Limited

Company Website

https://www.aftership.com/

HQ Location

Shenzhen, Shenzhen 518000, CN

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

SERIES A