AfterShip Overview

AfterShip enhances customer loyalty with automated shipping and branded tracking. Brands benefit from proactive messaging and seamless returns experiences.

Use Cases

Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using AfterShip.

Other use cases:

  • Social Media Analytics
  • Customer Feedback Management
  • Contact List Management
  • Order Management
  • Lead Tracking
  • Lifetime Value Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AfterShip.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Brand Engagement
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
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AfterShip Use-Cases and Business Priorities: Customer Satisfaction Data

AfterShip works with different mediums / channels such as Website. and E-Mail.

AfterShip's features include Alerts: Popups & Notifications, Dashboard, Widgets, etc. and AfterShip support capabilities include Email Support, 24/7 Support, Chat Support, etc. also AfterShip analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Love this app, it automatically emails my customers and informs them of delivery information, it saves me about 4 hours a week in processing tracking emails...." Peer review by Trevor O'Connell, CEO, Movie Fan Shope

AfterShip, Prisync, ShopBase, Delighted platform, Rithum Marketing Solutions, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AfterShip

Top Industries

  • Retail
  • Computer & Network Security
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

AfterShip is popular in Retail, Computer & Network Security, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

AfterShip Customer wins, Customer success stories, Case studies

How can AfterShip optimize your Engagement Management Workflow?

What benefits does AfterShip offer for Communication Management?

How can AfterShip enhance your Helpdesk Management process?

What makes AfterShip ideal for Social Media Analytics?

How does AfterShip address your Customer Feedback Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well AfterShip solved their E-Commerce Software needs. Cuspera uses 1142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Miss to Mrs Box - Retail

AfterShip Tracking helped Miss to Mrs Box improve their post-purchase experience. The company wanted more control over shipment notifications and tracking pages. AfterShip's integration with 900+ car...riers and drag-and-drop design tools let their marketing team work faster. 45% of store visits now come from AfterShip tracking pages. 25% of sales are attributed to these pages. The click-through rate on product recommendations is 6.5%. Miss to Mrs Box uses AfterShip to show the right products at each stage of wedding planning.

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Gymshark - Apparel & Fashion - Large

AfterShip helped Gymshark manage over 1,000,000 monthly shipments by consolidating carrier data in one place. Gymshark used AfterShip's shipment tracking software to improve visibility and efficiency... across all carriers. The solution integrated with Shopify and allowed easy onboarding of new carriers. Customer care teams reduced WISMO ticket response times. Gymshark now reviews carrier performance and scales operations more easily during peak times.

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Marc Nolan - Retail - Small

AfterShip Returns helped Marc Nolan cut time spent on returns by 97%. The retail brand automated its returns process, moving from manual spreadsheets to a streamlined portal. Integration with Shopify... made it easy to generate return labels and track requests. The team now spends just one hour on returns, freeing up time for growth. Exchanges doubled compared to refunds, improving customer satisfaction.

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Mous - Apparel & Fashion

AfterShip Tracking helped Mous improve their post-purchase experience. Mous struggled to manage delivery data from 10 carriers and faced high WISMO ticket rates. AfterShip's easy integration and dash...board reduced WISMO tickets by 54%. Lead times in Canada dropped by 82%, from 2 weeks to 2.5 days. Mous used data insights to choose better carriers and save money. Customers gave more positive feedback after Mous improved communication with AfterShip.

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Pura Vida - Consumer Goods

AfterShip Tracking helped Pura Vida improve their post-purchase experience. Pura Vida needed better communication with customers after sales, especially through SMS and push notifications. AfterShip ...Tracking offered these features and easy integration with over 1,000 carriers. This made shipping more efficient and let Pura Vida update customers with accurate delivery times. As a result, Pura Vida saw a 5% increase in customer satisfaction score and fewer customer service calls.

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Hip-hop jewelry brand - Consumer Goods - Medium

AfterShip Protection helped a hip-hop jewelry brand cut communication time by 97%. The brand resolved over 60% of claims on the same day. Before, slow claims and third-party handling hurt customer sa...tisfaction. AfterShip Protection gave the brand full control over claims and improved customer retention. The brand now covers 4,000+ shipments per month with AfterShip Protection.

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Foster Loyalty with AfterShip Tracking

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Frequently Asked Questions(FAQ)

for AfterShip

What is AfterShip used for?

AfterShip is a E-Commerce Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Helpdesk Management .

What are the top features of AfterShip?

Alerts: popups & Notifications, Dashboard and Widgets are some of the top features of AfterShip.

Who uses AfterShip?

AfterShip is used by Retail, Computer & Network Security and Design among other industries.

What are AfterShip alternatives?

Prisync, ShopBase, Delighted Platform and Rithum Marketing Solutions are popular alternatives for AfterShip.

Where is AfterShip located?

AfterShip is headquartered at Shenzhen, Shenzhen 518000, CN.
lightning

Peers used AfterShip for engagement management and communication management

AfterShip Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.73/5 ★

Read Reviews (17)
Custom Reports

4.73/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for AfterShip

Overall Risk Meter

Low Medium High

Top Failure Risks for AfterShip

AfterShip Limited News

Partnership

AfterShip Signs New USPS Agreement to Ensure Uninterrupted Tracking Data Access

AfterShip has secured a formal agreement with the United States Postal Service (USPS) to integrate with its new paid tracking policy, ensuring uninterrupted access to tracking data as USPS transitions to the PTR2 platform. This proactive move allows AfterShip to maintain reliable, real-time tracking for its clients, aligning with USPS's new security and access standards.

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Company

AfterShip Deepens Commitment to Global Postal Ecosystem with Election to UPU Consultative Committee Management Committee

AfterShip's Logistics Partnerships Director, Eric Pong, has been elected to the Management Committee of the Universal Postal Unions Consultative Committee. This election highlights AfterShip's commitment to the global postal ecosystem and its role in shaping e-commerce logistics. As the only private company from Singapore on the committee, AfterShip aims to influence international postal standards and enhance its solutions for customers and partners.

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AfterShip Limited Profile

Company Name

AfterShip Limited

Company Website

https://www.aftership.com/

HQ Location

Shenzhen, Shenzhen 518000, CN

Employees

1-10

Social

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Financials

SERIES A