Real-World Case Studies and Customer Success Stories with Act!

Act! CRM helped Jan Kuipers Nunspeet close the gap between quote requests and order processing. Before, they used paper files... and separate databases that did not connect with their ERP system. Act! CRM gave them one clear system for all sales and project data. Now, they save time and can find documents fast. The team uses Power BI to analyze sales data and target marketing actions to the right groups.
Show More..

Act! CRM helped FIB Industries manage a fast-growing customer base as they shifted to direct sales. The company used Act!... to track hundreds of customer relationships and order histories. Custom fields let them monitor materials and factory hours. Weekly reports and feedback tracking improved business planning. Act! enabled better forecasting and production scheduling for FIB Industries.
Show More..

Act! CRM helped Jan Kuipers Nunspeet, a leading Dutch bike parking manufacturer, move from paper-based systems to a digital CRM.... Before Act!, the company struggled with manual data transfer and lacked visibility into pre-order activities. With Act!, leads are now consistently contacted and offers are better coordinated. The team saves time by storing all designs and calculations digitally. Communication between departments has improved, and targeted marketing campaigns are now possible.
Show More..

Act! helps LMT Mercer Group manage over 1,500 wholesalers and distributors. The CRM captures customer data missed by their ERP,... letting sales tailor conversations and improve service. Product development uses Act! to track feedback and launch 20+ new products yearly. The system helps reconnect with inactive customers in a dynamic market. LMT Mercer Group credits Act! for supporting innovation and customer focus.
Show More..

Act! helps Keevac Industries, Inc. boost website traffic by 30% with automated email campaigns. The CRM stores every transaction detail,... including serial numbers, making it easy to order parts and manage warranties. Act! Marketing Automation lets the team quickly update customers about new and pre-owned stock. Fast access to information improves service speed and customer relationships. Keevac customizes Act! with help from a local partner to meet changing business needs.
Show More..

FIB Industries used Act! to manage a fast-growing customer database after shifting to direct sales. The CRM helped them track... hundreds of client relationships and integrate previously separate databases. Act! enabled accurate production forecasting and streamlined reporting on project bids and contract outcomes. The intuitive system made it easy for staff to keep information up to date. FIB Industries now distributes key data quickly and manages production schedules more effectively.
Show More..

Act! CRM helped SynVest Asset Management improve offline marketing and communication. The team can now easily select recipients for magazines... and brochures. The software is intuitive and simple to use. SynVest saw a big boost in efficiency for offline campaigns. Act! CRM made organizing contact data much easier. The main reasons for choosing Act! CRM were price and functionality.
Show More..

Act! helped Barnden Financial Services save up to an hour a day by making client files easy to find. Paul... Barnden uses Act! to set reminders and access client data quickly. This lets him give better service and build long-term client relationships. Act! is easy to learn and helps Paul respond fast when clients return after years. Most new clients come from word-of-mouth thanks to this professional approach.
Show More..

Act! has helped John Nabergall manage his financial advisory practice for over 35 years. He uses Act! for contact management,... appointment tracking, and reminders. The CRM lets him organize client data, log meetings, and set up follow-ups. Act! supports his solo business with custom fields and workflow shortcuts. John credits Act! for helping him nurture client relationships and never miss a detail.
Show More..

Act! helped Charter Capital keep 75% of its sales volume after downsizing its team by 80%. The company uses Act!... to manage 35,000 contacts and track customer conversations. Act! supports email marketing and prospect scoring, making the small team more efficient. Charter Capital values Act! for building long-term client relationships and improving customer retention.
Show More..

Act! CRM helped Bert Ritsema Verzekeringen & Hypotheken, a financial services firm, organize client data and improve service. The firm... replaced multiple systems with one flexible CRM platform. This made it easier to track client communications and spot new sales opportunities. Staff now save time on admin and focus more on client needs. Act! CRM gives them better insights into each client’s situation, leading to more efficient service and new business.
Show More..

Act! helps Barnden Financial Services save up to one hour a day by making client information easy to find. The... system lets Paul Barnden set reminders to contact clients at the right time. This builds trust and keeps relationships strong. Act! makes it simple to manage client records and follow up on mortgage deals. Paul uses Act! to stay organized and grow his business without losing his personal touch.
Show More..

Act! CRM helped Color Business Centers manage rapid growth and expansion. The company moved from Excel to Act! CRM to... track leads and support national communication. Act! CRM gave them better insight into information flows and helped them stay ahead of competitors. The system simplified internal processes like scheduling and task management. Color Business Centers recommends Act! CRM for companies planning to grow.
Show More..

Act! helps John Magnani, a veteran commercial real estate broker, stay organized and on time. He uses Act! to manage... appointments, client communications, and property showings. Cloud and mobile access let him work from anywhere, boosting his productivity. Act! improves his punctuality and reduces stress by centralizing his business tasks. John relies on Act! daily to deliver professional service and maintain strong client relationships.
Show More..

Act! helped Hawaiian Isle Real Estate manage up to 22 contracts at once, far above the industry norm of 5-7.... Owner Gretchen Osgood used Act! to automate newsletters, track 150 daily tasks, and streamline client communications. The CRM enabled her to become the top agent for transactions in her area. Act! also supported marketing automation and seamless data entry. This system made complex real estate sales and property management much easier.
Show More..

Color Business Centers used Act! CRM to manage rapid growth and expansion. The company needed a system to track leads... and communicate with clients across 16 sites. Act! replaced manual Excel sheets, streamlining sales and marketing processes. The CRM enabled targeted marketing and improved lead tracking, resulting in increased revenue. Act! also simplified HR tasks like agenda management and staff coordination.
Show More..

Act! helps Cardinal Realty Group manage over 15,500 contacts for commercial real estate deals. Hal Hanstein uses Act! to quickly... find the right people and build strong relationships. The Groups feature lets him target contacts by location and expertise. Act! supports email campaigns and keeps his business agile in a changing market. Hanstein values Act! as a resource worth at least $500,000 to his firm.
Show More..

Act! CRM helped ZorgpleinNoord replace manual Excel processes. The organization now sends targeted newsletters in minutes instead of days. Internal... communication improved with shared client histories and Outlook integration. Act! enabled more professional external communications and streamlined workflows. Efficiency increased across departments, meeting the needs of over 180 member organizations.
Show More..

Wings 4Kidz uses Act! CRM to manage flights for sick children from rural Australia to major hospitals. The system tracks... 1,200 contacts, including patient and family details, to ensure personalized care. Act! helps coordinate pilots, drivers, and planes, reducing errors and missed appointments. The charity aims for 3,000 flights and 12,000 passenger journeys each year. Act! also supports donor and sponsor communications, helping Wings 4Kidz present a professional image.
Show More..

Act! helps Allegiant Giving manage a network of 4,300 prospects, partners, donors, and participants. The CRM system supports their fundraising... for veterans and student programs. Allegiant Giving uses Act! to track relationships, organize follow-ups, and ensure data accuracy. Email templates in Act! add professionalism to their outreach. The platform enables a small team to handle complex, delicate relationships efficiently.
Show More..

Act! Premium Cloud helped Kid Scoop, a nonprofit, manage contacts and track business interactions. Dan Dalton used Act! to organize... meetings, follow-ups, and client relationships. The CRM made marketing tasks like mail merges easy and saved time. Importing attendee lists let Kid Scoop connect with new contacts before events. Act! supported Kid Scoop’s growth, helping them reach millions of students in 42 states.
Show More..

Act! helped Landform Professional Services unify CRM, email marketing, and reporting. The firm moved 6,300 contacts into one cloud-based platform.... This made it easy to track campaigns and assign follow-ups. Landform now has one source of truth for all client and marketing data. The team saves time and makes better decisions with clear analytics. Act! supports both remote and in-office work for future growth.
Show More..

Act! helps DuChâteau manage over 3,000 contacts and streamline sales operations. Joe English uses Act! to organize client data, schedule... appointments, and segment contacts by interest. The CRM replaced manual processes, reducing errors and missed follow-ups. Act! enables tailored outreach to designers and architects, boosting customer engagement. Daily productivity improved with integrated communication and reporting features.
Show More..

Act! helps DuChâteau manage over 3,000 contacts, boosting sales productivity. Joe English uses Act! to organize client data, schedule appointments,... and segment contacts by designer or architect. The CRM replaced manual note-taking, reducing errors and missed follow-ups. Act! enables tailored outreach, like lunch-and-learn sessions, and keeps all communications in one place. This digital solution drives business growth and strengthens client relationships.
Show More..

Act! helped PRESSCOM, a leading Polish publisher, make its sales team more productive. The team needed a CRM that was... easy to use, integrated with Microsoft Outlook, and worked with their VoIP system. Act! allowed managers to track deals and sales patterns with strong reporting tools. The sales team now manages contacts faster and responds to customers more quickly. PRESSCOM chose Act! for its clear interface and flexible features.
Show More..

Act! helped DIE ZEIT improve its marketing by targeting customers with relevant offers. The sales team now has quick access... to customer history and can follow up on leads more effectively. Productivity increased with custom workflows and integration with SAP. The team uses tailored reports to measure and adjust marketing results. Employees are more motivated and customer relationships are stronger.
Show More..

Act! helped DIE ZEIT, Germany’s top weekly newspaper, improve its sales process. The sales team now targets customers more accurately... and works more efficiently. Staff can access up-to-date customer data and history, including SAP® system stats. Marketing is now more personalized, and reporting is easier. Productivity and customer engagement have both increased.
Show More..

Act! CRM helps TSD Management Groep manage all sales and customer data in one place. The company uses Act! CRM... to track opportunities and forecast sales with precision. Communication with prospects and clients is now much easier, with targeted mailings sent to 6,000 contacts at once. The CRM system gives management clear insight into the sales process. As a result, TSD Management Groep sees more prospects convert to customers.
Show More..

Act! helped Manessens organize sales and customer data in the competitive French IT market. The CRM made onboarding new team... members fast, taking only half a day. Manessens now manages a database of over 50,000 contacts and opens 10 new accounts each year. The sales team uses Act! to plan actions based on customer needs and track every interaction. Act! also supports hiring by storing candidate details for future recruitment.
Show More..

Handy AV uses Act! as the core CRM for over 30 years. The company manages customer data for major brands... and complex AV installations. Act! connects sales, accounts, and external teams, making information easy to access. Features like reporting and opportunities help track projects and boost productivity. Handy AV relies on Act! for fast data entry, retrieval, and standardized templates, supporting business growth and client service.
Show More..

INEX uses Act! CRM and Act! Marketing Automation to manage client accounts, email campaigns, and project timelines. During the pandemic,... Act! enabled INEX's remote team to collaborate and maintain business continuity. With help from an Act! Certified Consultant, INEX centralized sales and marketing data, improved data quality, and streamlined onboarding. Customized campaigns now target specific customer segments, helping INEX expand into new markets and increase revenue. Act! provides easy access to customer data and responsive tech support, making it a core part of INEX's operations.
Show More..

Act! helped Connect Vending improve customer relationship management. The sales team now works faster and converts more calls into orders.... 30% of orders come from existing clients, showing better repeat business. Real-time data lets account managers target customers at the right time. The company reduced the time from first contact to sale. Data is now shared quickly and accurately across the team.
Show More..

Act! helped SmartVentilation Inc. build a marketing operation from scratch. The company used Act! CRM and marketing automation to run... large-scale campaigns and track over 450 high-quality contacts. Before Act!, SmartVentilation relied on paper files, which made scaling difficult. With Act!, they easily reached new prospects and managed leads. The platform's support and training made it simple for the owner to learn and use the tools effectively.
Show More..

Act! helped PPS Office manage over 5,000 customers and 8,000 contacts. Ryan Blieden used Act! to cut repetitive tasks from... 30–45 minutes to just 5 minutes. The CRM dashboard let him track sales team activity and improve contact management. Act! worked with Microsoft Office to keep emails and documents organized. PPS Office grew to a market leader in Australia and New Zealand using Act!.
Show More..

Paul Greening, a Sydney-based recruitment consultant, chose Act! over specialist job-search software for its usability, reliability, and cost-effectiveness. Act! helps... Paul save 10 to 15 hours each week by making it easy to access client and candidate details. The cloud-based platform lets him manage his database anywhere, supporting business growth and remote work. Act! email marketing keeps him connected with senior executives and clients. Custom features like a 'key skills' tab help him quickly find the right candidates for executive roles.
Show More..

Act! helps FJE Enterprises manage a database of 40,000 contacts for recruitment. Fritz Eichelberger uses Act! to schedule follow-ups and... maintain dynamic relationships with candidates and clients. The software's search and automation features streamline his workflow and save time. Act! enables Fritz to fill hard-to-place roles quickly and has contributed millions of dollars in profits to his business. He relies on Act! for data control and business growth.
Show More..

Act! helped Jim Deigan at Digital Video Group triple his business value. He uses Act! to organize and schedule his... time more efficiently. With Act!, Jim manages 8,000 contacts and sends targeted mailings in hours instead of days. The CRM lets him track customer history and maintain strong relationships. Act! also supports the admin team as they move away from spreadsheets.
Show More..

Act! helped Ken Loyd manage over 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails weekly using... Act!'s marketing automation. The software improved his organization and ensured he never missed appointments. Ken achieved open rates as high as 60% on follow-up emails. Act! enabled him to build a strong personal brand in executive recruitment.
Show More..

Act! CRM helped World Press Printing centralize client and prospect data. The sales team can now access information on the... go and track every interaction. Marketing automation tools improved eNewsletter campaigns and provided insights into customer interests. Integration with the online storefront gave deeper data on client engagement. World Press Printing saw double-digit sales growth in the first quarter of 2023.
Show More..