Real-World Case Studies and Customer Success Stories with Acquire™

The Dufresne Group used Acquire's customer engagement platform to shift from in-person to digital sales during COVID-19. They first used... Acquire Video Chat to cut technician inspection visits in half, saving costs and speeding up service from 10 to 5 days. When the pandemic hit, they moved Acquire tools to sales, launching live chat and chatbots. In two weeks, virtual sales chats jumped from 100 to 1,000, driving a one-hundred-fold increase in online sales. Features like cobrowsing, video tours, and translation helped keep customers engaged and business stable.
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Acquire helped The Dufresne Group shift to digital sales during COVID-19. They used live chat, chatbots, and video chat to... connect with customers. In the first two weeks, they handled 1,000 sales conversations per day. Virtual sales doubled and on-site repair appointments dropped by 50%. Response times became twice as fast. The Dufresne Group improved customer engagement and business performance with Acquire's platform.
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Acquire helped The Dufresne Group, a Canadian home furnishings retailer, shift to digital sales during COVID-19. They used Acquire's video... chat, live chat, and chatbots to reduce on-site repair visits by 50%. Response times became twice as fast. Virtual sales doubled, and they handled 1,000 sales conversations per day in the first two weeks. The Dufresne Group improved customer service and sales by using Acquire's full platform.
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Acquire helped The Dufresne Group, a Canadian home furnishings retailer, shift to digital sales during COVID-19. They used Acquire's video... chat, live chat, and chatbots to reduce on-site repair visits by 50%. Response times became twice as fast. Virtual sales doubled, and they handled 1,000 sales conversations per day in the first two weeks. The Dufresne Group improved customer engagement and business performance with Acquire's platform.
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Acquire helped Elevate improve digital loan applications using live chat, chatbots, and cobrowsing. Before Acquire, Elevate struggled to track support... impact and faced resource-heavy processes. With Acquire, agents now qualify issues faster and resolve them more efficiently. Customers get help quickly, even in urgent situations. The solution increased engagement and made customer support seamless across digital channels.
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Acquire helped Elevate improve digital loan applications. Elevate used live chat, chatbots, and cobrowsing to help customers finish applications. Before... Acquire, Elevate had a slow, hard-to-measure support process. With Acquire, agents reached more people faster and solved issues quickly. Customers got help in urgent situations, leading to better experiences and more completed loan applications.
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Acquire helped Elevate improve digital loan applications with live chat, chatbots, and cobrowsing. Before Acquire, Elevate struggled to track support... impact and faced resource challenges. With Acquire, agents now reach more customers quickly and resolve issues faster. Customers can get help through chat or cobrowsing, making the process easier. Elevate now delivers better customer service and helps more people achieve financial wellness.
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Acquire helped Elevate improve customer support for its Rise loan product. Before Acquire, Elevate struggled to track support impact and... resolve issues quickly. With live chat and cobrowsing, agents now help more customers at once and solve problems faster. Customers can get help without leaving the site, making support more comfortable and secure. Elevate can now measure support effectiveness and identify where users face issues in the loan application process.
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Acquire helped Level 4. 0 scale digital showroom sales for automotive clients like Audi. Level 4.0 used Acquire’s live chat,...chatbot, and video chat to connect website visitors with dealers fast. Audi saw a 4x increase in website visitor conversations and a 4.5 out of 5 average CSAT score. Acquire enabled real-time customer engagement and seamless showroom experiences. Level 4.0 built marketing strategies using Acquire’s omnichannel tools and automation.
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Acquire helped Level 4. 0 create digital showrooms for automotive clients like Audi. Audi wanted to connect website visitors with...dealers and showrooms online. Level 4.0 used Acquire’s live chat, chatbots, and video chat to make this happen. Audi saw four times more website conversations and a 4.5 out of 5 average customer satisfaction score. Acquire’s tools let agents meet customers quickly and show cars in real time.
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Acquire helped Level 4. 0 create digital showrooms for automotive clients like Audi. Audi wanted to connect website visitors with...dealers and showrooms online. Level 4.0 used Acquire’s live chat, chatbots, and video chat to bridge the gap between online and in-person sales. Audi saw four times more website conversations and a 4.5 out of 5 average customer satisfaction score. Acquire’s tools made it easy for customers to connect and for agents to qualify leads quickly.
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Level 4. 0 used Acquire to help automotive brands like Audi and Peugeot create digital showrooms. The platform enabled real-time...chat, video, and proactive engagement, connecting website visitors to the right dealer quickly. Audi saw four times more customer engagement and a 4.5 out of 5 satisfaction score. Acquire's omnichannel tools let Level 4.0 deliver seamless, personalized customer experiences. The partnership made it easy for Level 4.0 to adapt solutions for evolving client needs.
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Acquire Live Chat helped HLC, a leading bike parts distributor, improve digital customer support. HLC wanted to give customers instant... answers and reduce reliance on phone and email. They used Acquire Live Chat and cobrowsing to help customers online. HLC reached a 90% response rate and onboarded new hires in one day. The team now tags chat issues to solve problems faster and keep customers happy.
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Acquire Live Chat helped HLC, a leading bike parts distributor, improve digital customer support. HLC wanted to give customers instant... answers and reduce reliance on phone and email. They used Acquire Live Chat and cobrowsing to help customers in real time. HLC reached a 90% response rate and onboarded new hires in one day. Chat tagging let them track and solve common issues fast.
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HLC used Acquire Live Chat to help over 5,500 bike retailers get fast answers online. Before, HLC relied on phone... and email for support. With Acquire, they added live chat and cobrowsing to solve product and shipping questions in real time. The team reached nearly 100% live chat response rate. Chat tagging let HLC spot and fix common issues quickly. Customers now get help right when they need it, making support easier and faster.
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Acquire Live Chat helped HLC, a leading North American bike parts distributor, improve customer support. HLC added live chat to... give instant answers to technical and shipping questions. The team achieved nearly 100% live chat response rate. Chat tagging let HLC spot and fix common customer issues fast. Acquire Cobrowsing helped support teams guide customers online. HLC now offers a smoother, more responsive digital experience.
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