Acquire helped The Dufresne Group, a Canadian home furnishings retailer, shift to digital sales during COVID-19. They used Acquire's video chat, live chat, and chatbots to reduce on-site repair visit...s by 50%. Response times became twice as fast. Virtual sales doubled, and they handled 1,000 sales conversations per day in the first two weeks. The Dufresne Group improved customer service and sales by using Acquire's full platform.
Acquire helped The Dufresne Group, a Canadian home furnishings retailer, shift to digital sales during COVID-19. They used Acquire's video chat, live chat, and chatbots to reduce on-site repair visit...s by 50%. Response times became twice as fast. Virtual sales doubled, and they handled 1,000 sales conversations per day in the first two weeks. The Dufresne Group improved customer engagement and business performance with Acquire's platform.
Construction Case Studies and Success Stories with Acquire™
CASE STUDY HLC
Acquire Live Chat helped HLC, a leading bike parts distributor, improve digital customer support. HLC wanted to give customers instant answers and reduce reliance on phone and email. They used Acquir...e Live Chat and cobrowsing to help customers online. HLC reached a 90% response rate and onboarded new hires in one day. The team now tags chat issues to solve problems faster and keep customers happy.
Acquire Live Chat helped HLC, a leading bike parts distributor, improve digital customer support. HLC wanted to give customers instant answers and reduce reliance on phone and email. They used Acquir...e Live Chat and cobrowsing to help customers in real time. HLC reached a 90% response rate and onboarded new hires in one day. Chat tagging let them track and solve common issues fast.
Financial Services Case Studies and Success Stories with Acquire™
CASE STUDY Elevate
Acquire helped Elevate improve digital loan applications with live chat, chatbots, and cobrowsing. Before Acquire, Elevate struggled to track support impact and faced resource challenges. With Acquir...e, agents now reach more customers quickly and resolve issues faster. Customers can get help through chat or cobrowsing, making the process easier. Elevate now delivers better customer service and helps more people achieve financial wellness.
Acquire helped Elevate improve digital loan applications. Elevate used live chat, chatbots, and cobrowsing to help customers finish applications. Before Acquire, Elevate had a slow, hard-to-measure s...upport process. With Acquire, agents reached more people faster and solved issues quickly. Customers got help in urgent situations, leading to better experiences and more completed loan applications.
Elevate uses Acquire's tools to improve customer support and increase loan applications. They offer tech-enabled credit solutions for Americans living paycheck to paycheck. Acquire's live chat and co...browsing help Elevate's Rise product provide better service. Customers like Jennifer benefit from quick loans and decreasing interest rates. Elevate focuses on outcomes and issue resolution, bypassing traditional metrics.
Marketing and Advertising Case Studies and Success Stories with Acquire™
CASE STUDY Level 4.0
Acquire helped Level 4.0 create digital showrooms for automotive clients like Audi. Audi wanted to connect website visitors with dealers and showrooms online. Level 4.0 used Acquire’s live chat, chat...bots, and video chat to bridge the gap between online and in-person sales. Audi saw four times more website conversations and a 4.5 out of 5 average customer satisfaction score. Acquire’s tools made it easy for customers to connect and for agents to qualify leads quickly.
Acquire helped Level 4.0 create digital showrooms for automotive clients like Audi. Audi wanted to connect website visitors with dealers and showrooms online. Level 4.0 used Acquire’s live chat, chat...bots, and video chat to make this happen. Audi saw four times more website conversations and a 4.5 out of 5 average customer satisfaction score. Acquire’s tools let agents meet customers quickly and show cars in real time.
Level 4.0, a marketing consulting service, used Acquire to enhance digital showroom sales for Audi. They achieved 4x growth in website visitor conversations and a 4.5 out of 5 CSAT score. Acquire hel...ped bridge the gap between online and physical showrooms, improving customer engagement and sales.
HLC, a leading bicycle distributor in North America, used Acquire's live chat to improve customer support. They serve over 5,500 retailers and have 1,000 customers online daily. HLC achieved a nearly... 100% live chat response rate and quick onboarding for new hires. They expanded from a 10-seat to a 20-seat live chat solution. Chat tagging helped them categorize and address customer issues proactively.
