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Compare Zoho CRM vs Sugar CRM

Comparison Summary

This comparison report of Zoho CRM vs. Sugar CRM is based on a specific set of business needs and context. The comparison uses 28273 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM and Sugar CRM

Zoho CRM, Sugar CRM, HubSpot CRM, Hubspot Sales Hub, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.

Sugar CRM focuses on Engagement Management, Sales Document Management with Mobile, Contact List Management with E-Mail, Workflow Management, etc.

"CommandCenter is my favorite feature so far. I’m still learning a lot and figuring out the best way to structure everything, but it allows us to broaden the lifecycle of what starts as a person, transforms to a deal with many people, and ends with a...n invoice to multiple parties. It’s something we have to play with a bit more before rolling it out completely, but looks very promising. " - Nick Valletta

"CRM is only a good tool if you get your employees to use it. " - JASON MAHER

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM

Focus area

Zoho CRM is better than Sugar CRM for

Software Failure Risk

  • medium

logo Sugar CRM

Focus area

Sugar CRM is better than Zoho CRM for

Software Failure Risk

  • medium

About

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

SugarCRM: #1 Rated Customer Relationship Management Software

Age

1996

2004

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

130

104

Total Goals
(we found evidences for)

19

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications





sales document management

proposal & quote management



social media management

social media analytics

managing social media account

scheduling post to social media

engaging on social media

monitoring social media



generation of new leads


campaign analytics

campaign monitoring


relationship management


sales call management

meeting management

call transcription



conversion management




pipeline management


products & pricelist management


training & onboarding



opportunity management




business development


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic


customer feedback management

measuring customer satisfaction

measuring net promoter score


subscription management


follower management



social media marketing




competitive intelligence




rating and review management


billing and invoice management


promotion management




discount management


trade show marketing


identify target customers

customise loyalty program


performance management





customer case management


sales review & feedback



conference call management



channel management


touchpoint management


knowledge management


personalized marketing



segmentation and targeting


calendar management


revenue cycle management


sales commission management


relationship marketing





database marketing



lifetime value management



advocacy management


payment management




courses & assessment

create learning path




referral management


community building



sales incentive management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve consistency

  • Build brand awareness

  • Improve brand engagement

  • Shorten ramp up time

  • Improve visibility

  • Establish thought leadership

  • Increase customer life time value

  • See 16 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve visibility

  • Increase customer life time value

  • Improve brand engagement

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • social media

  • mobile app

  • website

  • channel partners

  • promotions

  • point of sale

  • text SMS

  • chat

  • user generated content

  • trade shows

  • Slack

  • blogs

  • on premises

  • newsletter

  • display advertisement

  • support groups

  • print media

  • magazine

  • LinkedIn

  • video

  • omnichannel

  • Instagram

  • events

  • games

  • See 25 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting