Zendesk Sunshine: Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Kapture CRM: Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.
This comparison report of Zendesk Sunshine vs. Kapture CRM is based on a specific set of business needs and context. The comparison uses 1389 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk Sunshine and Kapture CRM
Zendesk Sunshine belong to a category of solutions that help CRM, whereas Kapture CRM belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
Kapture CRM focuses on Engagement Management with Offline, Customer Feedback Management with E-Mail, Lead Management, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk Sunshine and Kapture CRM: Best activities based on customer satisfaction
Zendesk Sunshine in Action: Unique Activities
How efficiently Does Zendesk Sunshine manage your Engagement Management?
"...It has helped a lot with this .. since I can do a good follow up and give priority to the clients that need it...." Peer review by Victor M, Gerente asistente
What makes Zendesk Sunshine ideal for Workflow Management?
"...A friction-less Customer service workflow with an infinitely open CRM platform...." EZOfficeInventory Is Integrating With Zendesk Sunshine
What solutions does Zendesk Sunshine provide for Collaboration?
"...As part of the collaboration, Workato has extended support for the new Zendesk Sunshine CRM with a pre-built connector as well as implemented a limited edition Introduction Package. ..." Workato and Zendesk Collaborate to Bring Enterprise Automation to Critical Support Processes
Kapture CRM in Action: Unique Activities
What makes Kapture CRM ideal for Customer Feedback Management?
"...Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture...." Peer review
How does Kapture CRM facilitate Lead Management?
"...The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations...." Customer Support CRM: Give Your Business The Tools It Needs
How can Kapture CRM optimize your Helpdesk Management Workflow?
"...Call Center Management System Kapture CRM S call center management software allows you to quickly sort out escalations, answer queries, and manage orders all from a unified dashboard helping you create a seamless call center experience that leaves your callers smitten...." Contact Center Management: To Make Your Business Smarter, Insightful And Productive
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
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Improve internal communications
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Zendesk Sunshine peer evidence is 86% Enterprise. Kapture CRM peer evidence is 93% SMB and Mid-Market.
| Zendesk Sunshine | Kapture CRM | |
|---|---|---|
| Peer score | 4.2 | 4.2 |
| Peer insights | 320 | 1069 |
| Top industries |
Information Technology And Services 59.0%
Financial Services 40.0%
Automotive 1.0%
|
Transportation/Trucking/Railroad 72.0%
Marketing And Advertising 13.0%
Consumer Goods 6.0%
|
| SMB and Mid-Market | 14.0% | 93.0% |
| Enterprise | 86.0% | 7.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Zendesk Sunshine news
Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource
Zendesk has launched the Zendesk Support Assistant for Microsoft 365, now available on Microsoft AppSource. This integration allows IT, HR, and service teams to manage support workflows, resolve tickets, and escalate issues within Microsoft 365 applications like Teams and Outlook, leveraging AI-powered workflows.
Latest Kapture CRM news
Kapture CX names Sanjay Prasad as Vice President of Sales
Kapture CX has appointed Sanjay Prasad as Vice President of Sales. Based in Mumbai, Prasad will focus on expanding the adoption of Kapture's AgentOS platform among large enterprise customers in the BFSI and retail sectors. His extensive experience in AI-led customer experience and technology adoption is expected to enhance Kapture's presence in India and accelerate AgentOS adoption.