Product Business Settings

Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Kapture CRM Product Overview

Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.

How satisfied the customers are with Kapture CRM use-cases

Reviews

"...The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product ...." Peer review by Rajeeb K., Sales Manager, Food & Beverages

Kapture CRM Customer Insights, Testimonials and Case Studies

How does Kapture CRM facilitate Engagement Management?

How can Kapture CRM enhance your Customer Feedback Management process?

What benefits does Kapture CRM offer for Lead Management?

How does Kapture CRM address your Helpdesk Management Challenges?

What Are the key features of Kapture CRM for Social Media Analytics?

What is Kapture CRM?

Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.

Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.

Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.

What is Kapture CRM used for?

Kapture CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Lead Management .

What are the top features of Kapture CRM?

Ticketing, Dashboard and Micro customer segmenting are some of the top features of Kapture CRM.

Who uses Kapture CRM?

Kapture CRM is used by Transportation/Trucking/Railroad, Marketing And Advertising and Hospitality among other industries.

What are Kapture CRM alternatives?

Less Annoying CRM, Teamgate CRM, Pipeliner CRM and OnePageCRM are popular alternatives for Kapture CRM.

Where is Kapture CRM located?

Kapture CRM is headquartered at Bangalore, Karnataka, IN.

30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Boult turns up the volume on CX with Kapture integration - Indian Television

Boult Audio has partnered with Kapture CX to enhance its customer support system. This integration allows Boult to manage customer interactions across multiple platforms like Instagram, Facebook, and... WhatsApp through a centralized dashboard. Kapture's tools improve Boult's customer service efficiency with features like automated ticketing and cloud telephony, ensuring faster resolutions and seamless support experiences.

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HappyFares Integrates Kapture CX to Improve Travel Support

HappyFares, an Indian online travel agency, has integrated Kapture CX's omnichannel helpdesk to enhance its customer support operations. This integration has led to a 60% reduction in average handlin...g time, 95% SLA compliance, and a 25% increase in customer satisfaction. Kapture CX's platform centralizes customer interactions, streamlines workflows, and provides real-time analytics, empowering agents and improving operational visibility.

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INCLUD Centralizes Customer Support with Kapture CX

INCLUD has partnered with Kapture CX to enhance its customer support operations using Kapture's AI-powered platform. This integration centralizes multi-channel interactions, enabling efficient ticket... management and improved service quality. INCLUD also utilizes Kapture's WhatsApp chatbot and Generative AI tools to streamline customer interactions and support processes.

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Lifecell - Telecommunications

Lifecell used Kapture CX to improve customer experience. The platform helped resolve 90% of customer queries automatically. Lifecell deployed AI agents for both voice and non-voice support. The solut...ion freed up agent capacity by 60%. Lifecell gained real-time insights and better analytics for customer support.

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Tata 1mg - Health, Wellness And Fitness

Tata 1mg wanted to improve how they support their customers. They used Kapture's tools to help answer customer questions quickly. Kapture's AI agents and self-serve options helped Tata 1mg resolve 90...% of customer queries without human help. This made their support team more efficient. Tata 1mg was able to free up 60% of their agent capacity.

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Akshayakalpa - Food & Beverages

Kapture CX helped Akshayakalpa improve customer engagement. Akshayakalpa used Kapture CX to resolve customer queries instantly with self-serve tools. The platform enabled auto-resolution of 90% of cu...stomer queries. Akshayakalpa also used AI agents for voice and non-voice support. This led to faster and more accurate customer service.

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WhatsApp integration with Kapture

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Peers used Kapture CRM for engagement management and customer feedback management

Kapture CRM Competitors

Kapture CRM Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)

Software Failure Risk Guidance

?

for Kapture CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapture CRM

Kapture CX. News

Product
 

GenAI Kapture CX launches agentic EX to redefine enterprise employee experience - ET Edge Insights - ET Edge Insights

Kapture CX has launched Agentic EX, a new AI-powered platform aimed at transforming enterprise employee experience. This platform leverages Agentic AI to automate planning tasks and improve decision-making across organizations. It aims to enhance coordination between departments like sales, supply chain, and finance, addressing challenges in decision-making and operational efficiency.

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Awards
 

Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards

Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by allowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.

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Awards
 

Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports

Kapture CX achieved 294 report inclusions and 150 badges in the G2 Fall 2025 Reports, marking a 17% and 18% increase respectively from the previous quarter. The company excelled in Enterprise Feedback Management, Help Desk, Chatbots, and Social Customer Service, securing Top 10 placements in over 90 reports. Kapture CX's AI-driven innovations like Self-Serve 2.0 and AI-powered bots are enhancing enterprise support by automating query resolution and reducing operational overhead.

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Product
 

Sheshgiri Kamath, CEO of Kapture CX, on the Launch of Kapture EX Saving 90 Minutes a Day per Employee & Some Industry Insights.

Kapture CX has launched Kapture EX, an AI-powered employee experience platform aimed at automating HR, IT, and routine workflows, saving up to 90 minutes per employee daily. The platform integrates with apps like Outlook, SAP, and Slack, offering enterprise-grade security and compliance. CEO Sheshgiri Kamath highlights the platform's ability to boost productivity and reduce costs.

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Kapture CX. Profile

Company Name

Kapture CX.

Company Website

//kapture.cx

HQ Location

Bangalore, Karnataka, IN

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE