Kapture CRM Overview
Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.
Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.
Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product ...." Peer review by Rajeeb K., Sales Manager, Food & Beverages
Peer review evidence (same sources as the product rating summary)
"...Chatbot is also one of the best tools to engage customers in real-time conversations and provide accurate solutions. ..." Best Customer Service Software
"...Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture...." Peer review
"...The free 30-day trial does not require a credit card and will allow you to begin using the CRM to manage your leads and support operations...." How Well Do You Think You Know Your Customers?
Kapture CRM, OnePageCRM, Commence, YetiForce CRM, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.
Popular Business Setting
for Kapture CRM
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Hospitality
Popular in
- Mid Market
- Small Business
- Large Enterprise
Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.
Kapture CRM Customer wins, Customer success stories, Case studies
How does Kapture CRM address your Engagement Management Challenges?
What benefits does Kapture CRM offer for Customer Feedback Management?
How efficiently Does Kapture CRM manage your Lead Management?
How does Kapture CRM facilitate Helpdesk Management?
30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Nearly half of surveyed banking teams report 30%+ AHT reduction after deploying AI voice bots, unveils Kapture CX survey
Anteraja - Transportation/Trucking/Railroad - Large
Akshayakalpa - Consumer Goods - Medium
Plum Goodness - Consumer Goods - Medium
WhatsApp integration with Kapture
Frequently Asked Questions(FAQ)
for Kapture CRM
What is Kapture CRM?
Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.
Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.
Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.
What is Kapture CRM used for?
What are the top features of Kapture CRM?
Who uses Kapture CRM?
What are Kapture CRM alternatives?
Where is Kapture CRM located?
Peers used Kapture CRM for engagement management and customer feedback management
Kapture CRM Competitors
Kapture CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
Software Failure Risk Guidance
?for Kapture CRM
Overall Risk Meter
Top Failure Risks for Kapture CRM
Kapture CX. News
Kapture CX appoints Abhinav Sinha as Vice President Customer Experience
Kapture CX has appointed Abhinav Sinha as Vice President of Customer Experience. Sinha, with over 14 years of experience in enterprise SaaS and analytics consulting, will lead post-sales customer engagement, focusing on onboarding and value realization. His role aims to enhance Kapture's customer experience model and strengthen client partnerships.
Kapture CX appoints Nachiket Pathki as Vice President International Growth
Kapture CX has appointed Nachiket Pathki as Vice President of International Growth. This move aims to enhance the company's global expansion, particularly in EMEA, APAC, and ANZ regions. Pathki will focus on building a global go-to-market framework and establishing local partner ecosystems. He brings extensive experience in AI, SaaS, and customer experience, having previously scaled international revenue engines and formed strategic partnerships with Fortune 500 companies.
Kapture CX names Nachiket Pathki as VP
Kapture CX has appointed Nachiket Pathki as Vice President for International Growth. Pathki will drive the company's global expansion, focusing on enterprise adoption in EMEA, APAC, and ANZ regions. He will also lead go-to-market strategies and partnerships across sectors like banking and telecom. Pathki brings nearly 20 years of experience in AI, SaaS, and customer experience.
Kapture CX Hits Profitability with 100% YoY Growth
Kapture CX has achieved profitability with a 100% year-on-year revenue growth, driven by increased adoption in sectors like BFSI, fintech, and online retail. The company's AI-powered customer experience platform has seen significant enterprise wins and account expansions, particularly in the BFSI segment. This growth reflects a shift towards AI-native CX platforms, emphasizing automation and measurable business impact.
Kapture CX. Profile
Company Name
Kapture CX.
Company Website
//kapture.cxHQ Location
Bangalore, Karnataka, IN
Employees
501-1000
Social
Financials
PRIVATE
What makes Kapture CRM ideal for Social Media Analytics?