Kapture CRM Overview

Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Workflow Management
  • Lead Analytics
  • Capturing Leads
  • Contacts History
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Visibility
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
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Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.

Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture...." Peer review

Kapture CRM, OnePageCRM, Commence, YetiForce CRM, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.

Popular Business Setting

for Kapture CRM

Top Industries

  • Transportation/Trucking/Railroad
  • Marketing and Advertising
  • Hospitality

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.

Kapture CRM Customer wins, Customer success stories, Case studies

How can Kapture CRM enhance your Engagement Management process?

How does Kapture CRM facilitate Customer Feedback Management?

Why is Kapture CRM the best choice for Lead Management?

How efficiently Does Kapture CRM manage your Helpdesk Management?

How can Kapture CRM enhance your Social Media Analytics process?

30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

HappyFares Boosts Customer Experience with Kapture CX

HappyFares, a major player in India's online travel sector, has implemented Kapture CX's omnichannel customer experience platform to enhance support operations. This adoption has led to a 60% reducti...on in Average Handling Time and a 25% increase in customer satisfaction. Kapture CX's platform centralizes customer interactions, enabling efficient query resolution and improved operational control.

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Nearly half of surveyed banking teams report 30%+ AHT reduction after deploying AI voice bots, unveils Kapture CX survey

Kapture CX conducted a survey revealing that 44% of banking teams experienced a 30% or more reduction in Average Handling Time (AHT) after deploying AI voice bots. The survey highlights the operation...al efficiency gains in banking support environments. Kapture CX emphasizes the importance of deep workflow integration and seamless human handoffs for sustained AHT reduction.

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Boult turns up the volume on CX with Kapture integration - Indian Television

Boult Audio has partnered with Kapture CX to enhance its customer support system. This integration allows Boult to manage customer interactions across multiple platforms like Instagram, Facebook, and... WhatsApp through a centralized dashboard. Kapture's tools improve Boult's customer service efficiency with features like automated ticketing and cloud telephony, ensuring faster resolutions and seamless support experiences.

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Tata 1mg - Health, Wellness And Fitness - health, wellness and fitness

Tata 1mg wanted to improve how they support their customers. They used Kapture's tools to help answer customer questions quickly. Kapture's AI agents and self-serve options helped Tata 1mg resolve 90...% of customer queries without human help. This made their support team more efficient. Tata 1mg was able to free up 60% of their agent capacity.

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Anteraja - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Kapture CX helped Anteraja cut technology costs by consolidating multiple tools into one platform. The logistics company improved operational efficiency and streamlined customer support. Anteraja now... manages all service channels in a single system. The solution enabled faster response times and fewer manual processes. Kapture CX's real-time dashboards and responsive support team drove ongoing improvements.

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India’s leading quick commerce platform - Retail - Retail

Kapture CX helped India’s leading quick commerce platform handle over 200,000 daily queries. The company used AI chatbots and voice bots to automate support and rider operations. Bot resolution rate ...reached 98%, and customer satisfaction improved by 22%. Rider recruitment became twice as fast. Average handling time dropped from 4–6 minutes to under 50 seconds.

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WhatsApp integration with Kapture

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Frequently Asked Questions(FAQ)

for Kapture CRM

What is Kapture CRM?

Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.

Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.

Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.

What is Kapture CRM used for?

Kapture CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Customer Feedback Management and Lead Management .

What are the top features of Kapture CRM?

Ticketing, Dashboard and Micro customer segmenting are some of the top features of Kapture CRM.

Who uses Kapture CRM?

Kapture CRM is used by Transportation/Trucking/Railroad, Marketing And Advertising and Hospitality among other industries.

What are Kapture CRM alternatives?

OnePageCRM, Commence, YetiForce CRM and Kommo are popular alternatives for Kapture CRM.

Where is Kapture CRM located?

Kapture CRM is headquartered at Bangalore, Karnataka, IN.
lightning

Peers used Kapture CRM for engagement management and customer feedback management

Kapture CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (16)
Analytics

4.26/5 ★

Read Reviews (47)
Custom Reports

4.18/5 ★

Read Reviews (136)

Software Failure Risk Guidance

?

for Kapture CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapture CRM

Kapture CX. News

Executive

Kapture CX appoints Nachiket Pathki as Vice President International Growth

Kapture CX has appointed Nachiket Pathki as Vice President of International Growth. This move aims to enhance the company's global expansion, particularly in EMEA, APAC, and ANZ regions. Pathki will focus on building a global go-to-market framework and establishing local partner ecosystems. He brings extensive experience in AI, SaaS, and customer experience, having previously scaled international revenue engines and formed strategic partnerships with Fortune 500 companies.

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Financial

Kapture CX Hits Profitability with 100% YoY Growth

Kapture CX has achieved profitability with a 100% year-on-year revenue growth, driven by increased adoption in sectors like BFSI, fintech, and online retail. The company's AI-powered customer experience platform has seen significant enterprise wins and account expansions, particularly in the BFSI segment. This growth reflects a shift towards AI-native CX platforms, emphasizing automation and measurable business impact.

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Partnership

Kapture CX and Digital Fifth Collaborate to Accelerate CX in BFSI

Kapture CX has partnered with The Digital Fifth to enhance AI-driven customer experience transformation in the BFSI sector. This strategic collaboration combines Kapture CX's AI-powered platform with The Digital Fifth's fintech expertise to modernize customer support operations. The partnership aims to address challenges like fragmented systems and rising customer expectations, empowering BFSI enterprises to deliver efficient, personalized, and secure customer experiences.

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Executive

Kapture CX Welcomes Soumyadeep Bhattacharyya as VP Enterprise Sales

Kapture CX has appointed Soumyadeep Bhattacharyya as Vice President of Enterprise Sales. With over 15 years of experience in enterprise sales across AI and customer experience sectors, Bhattacharyya will enhance Kapture CX's leadership team. His role will focus on building enterprise relationships and driving growth, aligning with Kapture CX's mission to redefine customer experience with AI-powered solutions.

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Kapture CX. Profile

Company Name

Kapture CX.

Company Website

//kapture.cx

HQ Location

Bangalore, Karnataka, IN

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE