Kapture CRM Overview
Kapture CX leverages AI to redefine customer experience across industries like Retail, BFSI, Travel, and Consumer Durables. This platform features AI agents trained on over a billion minutes of real conversations, offering deep insights into customer interactions. Enterprises use Kapture CX to address unique challenges, ensuring each customer interaction is meaningful and efficient. The platform integrates seamlessly with essential industry applications, supporting a cohesive customer support journey. With enterprise-grade security and compliance, Kapture CX is trusted by over a thousand enterprises to enhance customer experience and drive growth.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Lead Management, as the business use cases that they have been most satisfied with while using Kapture CRM.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapture CRM.
Kapture CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Kapture CRM works with different mediums / channels such as Offline. Point Of Sale. E-Mail etc.
Kapture CRM's features include Ticketing, Dashboard, Micro Customer Segmenting, etc. and Kapture CRM support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Kapture CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds...." Peer review
Kapture CRM, OnePageCRM, Commence, YetiForce CRM, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.
Popular Business Setting
for Kapture CRM
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Hospitality
Popular in
- Mid Market
- Small Business
- Large Enterprise
Kapture CRM is popular in Transportation/Trucking/Railroad, Marketing And Advertising, and Hospitality and is widely used by Mid Market, Small Business, and Large Enterprise.
Kapture CRM Customer wins, Customer success stories, Case studies
How does Kapture CRM address your Engagement Management Challenges?
How efficiently Does Kapture CRM manage your Customer Feedback Management?
How does Kapture CRM facilitate Lead Management?
What benefits does Kapture CRM offer for Helpdesk Management?
30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Hamilton
Read more →Progcap - Financial Services
Read more →M2M Ferries - Transportation/trucking/railroad
Read more →WhatsApp integration with Kapture
Frequently Asked Questions(FAQ)
for Kapture CRM
What is Kapture CRM?
Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.
Its an omnichannel platform that makes it easy for customers to reach their preferred channel of communication like the phone, chat, email, social media or mobile app. It empowers the support team with the right tools to track, prioritize and resolve tickets. Assigns tasks to the field reps, track their location, close tickets and complete reports, all within minutes. Engage with the customers in real-time and provide instant customer support and so on.
Some of its features are Quick and easy resolution of queries, Manage Escalations with Ease, 360-Degree Customer View, Access to Customer, Product, and Service Details, Status Alerts at Every Touchpoint, Hassle-free Customer Returns Management, Communicate via Mobile App, Predefined Templates, Real-Time Monitoring, Chat Analytics & Reports and many more.
What is Kapture CRM used for?
What are the top features of Kapture CRM?
Who uses Kapture CRM?
What are Kapture CRM alternatives?
Where is Kapture CRM located?
Peers used Kapture CRM for engagement management and customer feedback management
Kapture CRM Competitors
Kapture CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
Software Failure Risk Guidance
?for Kapture CRM
Overall Risk Meter
Top Failure Risks for Kapture CRM
Kapture CX. News
Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards
Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by allowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.
Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports
Kapture CX achieved 294 report inclusions and 150 badges in the G2 Fall 2025 Reports, marking a 17% and 18% increase respectively from the previous quarter. The company excelled in Enterprise Feedback Management, Help Desk, Chatbots, and Social Customer Service, securing Top 10 placements in over 90 reports. Kapture CX's AI-driven innovations like Self-Serve 2.0 and AI-powered bots are enhancing enterprise support by automating query resolution and reducing operational overhead.
Sheshgiri Kamath, CEO of Kapture CX, on the Launch of Kapture EX Saving 90 Minutes a Day per Employee & Some Industry Insights.
Kapture CX has launched Kapture EX, an AI-powered employee experience platform aimed at automating HR, IT, and routine workflows, saving up to 90 minutes per employee daily. The platform integrates with apps like Outlook, SAP, and Slack, offering enterprise-grade security and compliance. CEO Sheshgiri Kamath highlights the platform's ability to boost productivity and reduce costs.
For brands that put customer experience on top, Generative AI is the way forward: Sheshgiri Kamath, ETHospitalityWorld
Kapture CX's CEO, Sheshgiri Kamath, emphasizes the importance of generative AI for enhancing customer experience in the hospitality industry. Kapture CX specializes in hyper-personalized CX solutions and has integrated AI to improve engagement and operational efficiency for its hospitality clients. The company has recently raised $4 million to strengthen its AI capabilities in travel and hospitality verticals.
Kapture CX. Profile
Company Name
Kapture CX.
Company Website
//kapture.cxHQ Location
Bangalore, Karnataka, IN
Employees
501-1000
Social
Financials
PRIVATE
What Are the key features of Kapture CRM for Social Media Analytics?