Kapture CRM Overview
Here’s the scoop on Kapture CRM! We've gathered over 1069 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Kapture CRM, MarketSharp, Second CRM, Oracle CRM On Demand, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Kapture CRM is right for your needs? Our Cuspera AI engine can evaluate how Kapture CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Kapture CRM supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Lead Management
- Helpdesk Management
- Social Media Analytics
Kapture CRM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Build Brand Awareness, Improve Visibility, etc. It can help manage these activities if you use Offline Point Of Sale E-Mail etc. for these needs. As a solution, Kapture CRM's capabilities include Ticketing, Dashboard, Micro Customer Segmenting, etc.
Kapture CRM Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"...The cloud profiling tool helps you record, store and access all your customer previous interactions with your business...." Customer Profiling Methods, Customer Profile Management Software, System and Tool
Cuspera Reviews
30 buyers and buying teams have used Cuspera to assess how well Kapture CRM solved their CRM needs. Cuspera uses 1069 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Kapture CRM.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Lead Management , as the business use cases that they have been most satisfied while using Kapture CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Offline and Point Of Sale |
4.88/5 ★ |
"...The cloud profiling tool helps you record, store and access all your customer previous interactions with your business...." Customer Profiling Methods, Customer Profile Management Software, System and Tool |
| engaging and following up |
4.78/5 ★ |
"...A smarter customer management system lets you engage, manage and retain your valuable customer in a better way...." Customer Profiling Methods, Customer Profile Management Software, System and Tool |
| Customer Feedback Management with E-Mail and Chat |
4.93/5 ★ |
"...Kapture has access to 500+ report formats and receives useful insights from customer feedback...." Best Customer Service Software |
| measuring customer satisfaction |
4.59/5 ★ |
"...This improves response rates and achieves higher levels of customer satisfaction...." Peer review |
| measuring net promoter score |
3.88/5 ★ |
|
| Lead Management |
4.93/5 ★ |
"...With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window...." How to Evaluate a Hotel Management Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Offline and Point Of Sale |
4.88/5 ★ |
"...The cloud profiling tool helps you record, store and access all your customer previous interactions with your business...." Customer Profiling Methods, Customer Profile Management Software, System and Tool |
|
| engaging and following up |
4.88/5 ★ |
| Customer Feedback Management with E-Mail and Chat |
4.93/5 ★ |
"...Kapture has access to 500+ report formats and receives useful insights from customer feedback...." Best Customer Service Software |
|
| measuring customer satisfaction |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Lead Management |
4.93/5 ★ |
"...With a Hotel CRM, the hospitality industry can manage leads, inquiries and property performances of multiple locations in a unified window...." How to Evaluate a Hotel Management Software |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1069 insights from peers and experts to help you assess how these Kapture CRM use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Kapture CRM
What is Kapture CRM?
What is Kapture CRM used for?
What are the top features of Kapture CRM?
Who uses Kapture CRM?
What are Kapture CRM alternatives?
Where is Kapture CRM located?
Popular Business Setting
for Kapture CRM
Top Industries
- Transportation/Trucking/Railroad
- Marketing and Advertising
- Hospitality
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used Kapture CRM to Enhance customer relationships and Acquire customers
Kapture CRM Alternatives
Peer and Expert Opinion on Features
for Kapture CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (81) |
| Dashboard | Read Reviews (30) |
| Micro customer segmenting | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Feedback surveys | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (81) |
| Dashboard | Read Reviews (30) |
| Micro customer segmenting | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (18) |
| Feedback surveys | Read Reviews (13) |
IT and Other Capabilities
for Kapture CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (50) |
| Data Import | Read Reviews (83) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (50) |
| Data Import | Read Reviews (83) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (203) |
| Chat Support | Read Reviews (22) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (203) |
| Chat Support | Read Reviews (22) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (47) |
| Custom Reports | Read Reviews (136) |
Software Failure Risk Guidance
?for Kapture CRM
Overall Risk Meter
Top Failure Risks for Kapture CRM
Vendor Profile Details
Company Name
Kapture
Company Website
https://www.kapture.cx/en/HQ Location
Bangalore, Karnataka, IN
Employees
501-1000
Social
Financials
PRIVATE
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