Kapture: CRM platform for sales, operations & customer service
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Latest Product Updates and Feature Enhancements on Kapture CRM
Kapture Introduces AgentOS: Agentic Enterprise AI Platform
Kapture has launched AgentOS, an AI-native platform designed to integrate AI agents with enterprise operations. AgentOS enables organizations to orchestrate workflows and optimize processes across cu...stomer support, sales, and more. The platform's capabilities include Vitos, Command, Calibrate, and Pulse, which help create AI agents and monitor operational intelligence.
Kapture CX AgentOS Brings Structure to Enterprise AI Operations
Kapture CX has launched AgentOS, a platform that integrates AI agents with human teams to streamline enterprise operations. AgentOS offers capabilities like Vitos for AI agent deployment, Command for... oversight, Calibrate for quality checks, and Pulse for operational insights. It aims to enhance scalability and efficiency without increasing staff, integrating with existing systems to optimize AI use.
GenAI Kapture CX launches agentic EX to redefine enterprise employee experience - ET Edge Insights - ET Edge Insights
Kapture CX has launched Agentic EX, a new AI-powered platform aimed at transforming enterprise employee experience. This platform leverages Agentic AI to automate planning tasks and improve decision-...making across organizations. It aims to enhance coordination between departments like sales, supply chain, and finance, addressing challenges in decision-making and operational efficiency.
Strategic Partnerships and Integrations of Kapture CRM
Bajaj Finserv Ventures
Kapture CX Raises $10 Million Funding
Kapture CX secured $10 million in pre-Series B funding led by Bajaj Finserv Ventures. The investment will support Kapture's expansion into global markets and enhance R&D and product development. Kapt...ure's AI platform is trusted by over 1,000 enterprises, including Bajaj Finance and Tata Group, and aims for 5x revenue growth by leveraging its agentic AI capabilities.
Kapture CX and Digital Fifth Collaborate to Accelerate CX in BFSI
Kapture CX has partnered with The Digital Fifth to enhance AI-driven customer experience transformation in the BFSI sector. This strategic collaboration combines Kapture CX's AI-powered platform with... The Digital Fifth's fintech expertise to modernize customer support operations. The partnership aims to address challenges like fragmented systems and rising customer expectations, empowering BFSI enterprises to deliver efficient, personalized, and secure customer experiences.
Funding News and Financial Performance of Kapture CRM
Kapture CX Hits Profitability with 100% YoY Growth
Kapture CX has achieved profitability with a 100% year-on-year revenue growth, driven by increased adoption in sectors like BFSI, fintech, and online retail. The company's AI-powered customer experie...nce platform has seen significant enterprise wins and account expansions, particularly in the BFSI segment. This growth reflects a shift towards AI-native CX platforms, emphasizing automation and measurable business impact.
Leadership and Executive Team Updates at Kapture CRM
Konica Khandelwal joins Kapture CX as vice president – Middle East
Kapture CX appoints Konica Khandelwal as Vice President for the Middle East, focusing on regional growth and AI adoption. Based in Dubai, she will drive enterprise sales, partnerships, and customer s...uccess. This move aligns with Kapture's strategy to expand in the GCC, leveraging its Agentic AI platform to enhance customer experience.
Kapture has appointed Nachiket Pathki as Vice President of International Growth. He will lead the company's strategy to expand across EMEA, APAC, and ANZ, focusing on industries like BFSI, retail, tr...avel, telecom, and government. Pathki's experience in AI, SaaS, and customer experience will support Kapture's global expansion and adoption of its AI-native platform.
Kapture has appointed Abhinav Sinha as Vice President of Customer Experience. With extensive experience in enterprise SaaS and customer success, Sinha will lead Kapture's post-sales customer journey,... focusing on building a scalable customer experience model to enhance long-term partnerships and drive business outcomes.
Kapture CX names Sanjay Prasad as Vice President of Sales
Kapture CX has appointed Sanjay Prasad as Vice President of Sales. Based in Mumbai, Prasad will focus on expanding the adoption of Kapture's AgentOS platform among large enterprise customers in the B...FSI and retail sectors. His extensive experience in AI-led customer experience and technology adoption is expected to enhance Kapture's presence in India and accelerate AgentOS adoption.
Kapture CX appoints Konica Khandelwal as Vice President
Kapture CX has appointed Konica Khandelwal as Vice President for the Middle East. Based in Dubai, she will drive regional growth and AI adoption, focusing on enterprise sales and strategic partnershi...ps. Her role aims to enhance customer experience and operational efficiency through Kapture's Agentic AI solutions.
Kapture CX appoints Abhinav Sinha as Vice President – Customer Experience
Kapture CX has appointed Abhinav Sinha as Vice President of Customer Experience. Sinha will lead the post-sales journey for enterprise customers, focusing on onboarding, adoption, and value realizati...on. With extensive experience in enterprise SaaS and customer-centric transformations, he aims to build a scalable customer experience model to enhance client partnerships and business outcomes.
Kapture CX appoints Nachiket Pathki as Vice President International Growth
Kapture CX has appointed Nachiket Pathki as Vice President of International Growth. This move aims to enhance the company's global expansion, particularly in EMEA, APAC, and ANZ regions. Pathki will ...focus on building a global go-to-market framework and establishing local partner ecosystems. He brings extensive experience in AI, SaaS, and customer experience, having previously scaled international revenue engines and formed strategic partnerships with Fortune 500 companies.
Kapture CX has appointed Nachiket Pathki as Vice President for International Growth. Pathki will drive the company's global expansion, focusing on enterprise adoption in EMEA, APAC, and ANZ regions. ...He will also lead go-to-market strategies and partnerships across sectors like banking and telecom. Pathki brings nearly 20 years of experience in AI, SaaS, and customer experience.
Kapture CX Welcomes Soumyadeep Bhattacharyya as VP Enterprise Sales
Kapture CX has appointed Soumyadeep Bhattacharyya as Vice President of Enterprise Sales. With over 15 years of experience in enterprise sales across AI and customer experience sectors, Bhattacharyya ...will enhance Kapture CX's leadership team. His role will focus on building enterprise relationships and driving growth, aligning with Kapture CX's mission to redefine customer experience with AI-powered solutions.
Awards, Recognitions, and Industry Achievements of Kapture CRM
Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards
Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by a...llowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.
Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports
Kapture CX achieved 294 report inclusions and 150 badges in the G2 Fall 2025 Reports, marking a 17% and 18% increase respectively from the previous quarter. The company excelled in Enterprise Feedbac...k Management, Help Desk, Chatbots, and Social Customer Service, securing Top 10 placements in over 90 reports. Kapture CX's AI-driven innovations like Self-Serve 2.0 and AI-powered bots are enhancing enterprise support by automating query resolution and reducing operational overhead.
