Kapture: CRM platform for sales, operations & customer service
AI Powered
Latest Product Updates and Feature Enhancements on Kapture CRM
GenAI Kapture CX launches agentic EX to redefine enterprise employee experience - ET Edge Insights - ET Edge Insights
Kapture CX has launched Agentic EX, a new AI-powered platform aimed at transforming enterprise employee experience. This platform leverages Agentic AI to automate planning tasks and improve decision-...making across organizations. It aims to enhance coordination between departments like sales, supply chain, and finance, addressing challenges in decision-making and operational efficiency.
Sheshgiri Kamath, CEO of Kapture CX, on the Launch of Kapture EX Saving 90 Minutes a Day per Employee & Some Industry Insights.
Kapture CX has launched Kapture EX, an AI-powered employee experience platform aimed at automating HR, IT, and routine workflows, saving up to 90 minutes per employee daily. The platform integrates w...ith apps like Outlook, SAP, and Slack, offering enterprise-grade security and compliance. CEO Sheshgiri Kamath highlights the platform's ability to boost productivity and reduce costs.
For brands that put customer experience on top, Generative AI is the way forward: Sheshgiri Kamath, ETHospitalityWorld
Kapture CX's CEO, Sheshgiri Kamath, emphasizes the importance of generative AI for enhancing customer experience in the hospitality industry. Kapture CX specializes in hyper-personalized CX solutions... and has integrated AI to improve engagement and operational efficiency for its hospitality clients. The company has recently raised $4 million to strengthen its AI capabilities in travel and hospitality verticals.
Strategic Partnerships and Integrations of Kapture CRM
Kapture CX and Digital Fifth Collaborate to Accelerate CX in BFSI
Kapture CX has partnered with The Digital Fifth to enhance AI-driven customer experience transformation in the BFSI sector. This strategic collaboration combines Kapture CX's AI-powered platform with... The Digital Fifth's fintech expertise to modernize customer support operations. The partnership aims to address challenges like fragmented systems and rising customer expectations, empowering BFSI enterprises to deliver efficient, personalized, and secure customer experiences.
Funding News and Financial Performance of Kapture CRM
Kapture CX Hits Profitability with 100% YoY Growth
Kapture CX has achieved profitability with a 100% year-on-year revenue growth, driven by increased adoption in sectors like BFSI, fintech, and online retail. The company's AI-powered customer experie...nce platform has seen significant enterprise wins and account expansions, particularly in the BFSI segment. This growth reflects a shift towards AI-native CX platforms, emphasizing automation and measurable business impact.
Leadership and Executive Team Updates at Kapture CRM
Kapture CX appoints Abhinav Sinha as Vice President – Customer Experience
Kapture CX has appointed Abhinav Sinha as Vice President of Customer Experience. Sinha will lead the post-sales journey for enterprise customers, focusing on onboarding, adoption, and value realizati...on. With extensive experience in enterprise SaaS and customer-centric transformations, he aims to build a scalable customer experience model to enhance client partnerships and business outcomes.
Kapture CX appoints Nachiket Pathki as Vice President International Growth
Kapture CX has appointed Nachiket Pathki as Vice President of International Growth. This move aims to enhance the company's global expansion, particularly in EMEA, APAC, and ANZ regions. Pathki will ...focus on building a global go-to-market framework and establishing local partner ecosystems. He brings extensive experience in AI, SaaS, and customer experience, having previously scaled international revenue engines and formed strategic partnerships with Fortune 500 companies.
Kapture CX has appointed Nachiket Pathki as Vice President for International Growth. Pathki will drive the company's global expansion, focusing on enterprise adoption in EMEA, APAC, and ANZ regions. ...He will also lead go-to-market strategies and partnerships across sectors like banking and telecom. Pathki brings nearly 20 years of experience in AI, SaaS, and customer experience.
Kapture CX Welcomes Soumyadeep Bhattacharyya as VP Enterprise Sales
Kapture CX has appointed Soumyadeep Bhattacharyya as Vice President of Enterprise Sales. With over 15 years of experience in enterprise sales across AI and customer experience sectors, Bhattacharyya ...will enhance Kapture CX's leadership team. His role will focus on building enterprise relationships and driving growth, aligning with Kapture CX's mission to redefine customer experience with AI-powered solutions.
Awards, Recognitions, and Industry Achievements of Kapture CRM
Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards
Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by a...llowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.
Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports
Kapture CX achieved 294 report inclusions and 150 badges in the G2 Fall 2025 Reports, marking a 17% and 18% increase respectively from the previous quarter. The company excelled in Enterprise Feedbac...k Management, Help Desk, Chatbots, and Social Customer Service, securing Top 10 placements in over 90 reports. Kapture CX's AI-driven innovations like Self-Serve 2.0 and AI-powered bots are enhancing enterprise support by automating query resolution and reducing operational overhead.
