Kapture: CRM platform for sales, operations & customer service
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Latest Product Updates and Feature Enhancements on Kapture CRM
For brands that put customer experience on top, Generative AI is the way forward: Sheshgiri Kamath, ETHospitalityWorld
Kapture CX's CEO, Sheshgiri Kamath, emphasizes the importance of generative AI for enhancing customer experience in the hospitality industry. Kapture CX specializes in hyper-personalized CX solutions... and has integrated AI to improve engagement and operational efficiency for its hospitality clients. The company has recently raised $4 million to strengthen its AI capabilities in travel and hospitality verticals.
Sheshgiri Kamath, CEO of Kapture CX, on the Launch of Kapture EX Saving 90 Minutes a Day per Employee & Some Industry Insights.
Kapture CX has launched Kapture EX, an AI-powered employee experience platform aimed at automating HR, IT, and routine workflows, saving up to 90 minutes per employee daily. The platform integrates w...ith apps like Outlook, SAP, and Slack, offering enterprise-grade security and compliance. CEO Sheshgiri Kamath highlights the platform's ability to boost productivity and reduce costs.
Rewriting Customer Experience, One Industry At A Time: How Kapture CX Is Powering The Next Generation Of Enterprise Support
Kapture CX is enhancing enterprise customer support with its AI-powered, vertical-specific CX automation platform. The company focuses on industries like retail, BFSI, and travel, offering solutions ...like Agentic AI for end-to-end automation. Kapture has expanded globally, serving 90,000 users and reporting significant growth, including a 5x increase in the U.S. energy sector. It recently partnered with Google Cloud to enhance its CX automation capabilities.
GenAI Kapture CX Launches Agentic EX to Redefine Enterprise Employee Experience - SugerMint
Kapture CX has launched Agentic EX, an AI-native employee experience platform designed to unify workflows, communications, and support across enterprise departments. The solution leverages autonomous... agents and service desk automation to streamline processes, reduce tool fatigue, and help employees save 6090 minutes daily. Agentic EX targets productivity gains by integrating AI into every interaction, addressing fragmented enterprise environments.
Agentic AI takes over retail as 60% prioritize 24/7 support for instant customer queries, Kapture CX Survey - Passionate In Marketing
Kapture CX released survey results showing 60% of retail businesses now prioritize 24/7 agentic AI-powered customer support to deliver instant responses to customer queries. The findings highlight ra...pid adoption of AI-driven customer experience solutions in the retail sector, reflecting growing demand for always-on digital engagement and automation.
Kapture CX introduces Self-Serve 2.0, GenAI Knowledge Base, Conversational AI Chatbots, Omnichannel Experience, and Voice Bots to enhance customer self-service and support. The Agent Suite includes A...dvanced Ticketing, Agent Co-pilot, Kapture Frontline, and Smart Routing for improved agent efficiency.
Strategic Partnerships and Integrations of Kapture CRM
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation - APN News
PwC India and Kapture CX have formed a strategic partnership to drive innovation in agentic automation. The collaboration aims to combine PwCs consulting expertise with Kapture CXs AI-powered custome...r experience platform, accelerating enterprise adoption of automation technologies across customer service and support operations.
PwC India, Kapture CX Partner To Develop Agentic Automation Solutions
PwC India and Kapture CX have formed a strategic partnership to develop agentic automation solutions. This collaboration aims to integrate Kapture CXs AI-powered customer experience platform with PwC...s consulting expertise, delivering advanced automation for enterprise customer support and service operations.
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation
Kapture CX has announced a strategic partnership with PwC India to deliver scalable agentic automation solutions for customer experience. The collaboration will leverage Kapture CXs AI-powered platfo...rm and proprietary LLMs, combined with PwC Indias domain expertise, to streamline operations in sectors such as retail and BFSI. The partnership targets contact centers, employee experience, and voice agent automation.
Kapture and Permacast sign agreement to store captured CO2 in concrete infrastructure
Kapture and Permacast have signed an agreement to store captured CO2 within concrete infrastructure, combining Kaptures carbon capture technology with Permacasts concrete manufacturing expertise to a...dvance sustainable construction solutions.
Leadership and Executive Team Updates at Kapture CRM
Kapture CX appoints Gaurav Prakash as Senior Director to Build and Scale Enterprise Function - SugerMint
Kapture CX has appointed Gaurav Prakash as senior director of enterprise sales to lead and expand its enterprise function in India and globally. Prakash brings 14 years of SaaS experience across EdTe...ch, ProcureTech, and customer experience technology. His role will focus on scaling adoption of Kapture CX's agentic AI-powered customer experience platform among enterprise clients.
Kapture CX onboards Gaurav Prakash as Senior Director - BestMediaInfo.com
Kapture CX has appointed Gaurav Prakash as the new Senior Director of Enterprise Sales. Prakash brings 14 years of experience in the SaaS industry, having previously worked at Freshworks and PwC.
Kapture CX onboards RudraPrasad Nanjundappa as Chief Customer Officer
Kapture CX appointed RudraPrasad Nanjundappa as Chief Customer Officer. He will oversee the rollout of the Agentic AI suite, drive customer success initiatives, and support global client engagement a...nd expansion. This executive hire aims to strengthen Kapture CXs leadership in AI-powered customer experience solutions.
RudraPrasad N joins Kapture CX as Chief Customer Officer - MediaBrief
Kapture CX appointed RudraPrasad Nanjundappa as chief customer officer. He will lead customer experience strategy and drive client success initiatives for the AI-powered customer experience platform.
Awards, Recognitions, and Industry Achievements of Kapture CRM
Customers Have Spoken! Kapture Is a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers
Kapture CX has been recognized as a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers. This accolade reflects the high satisfaction of its users, with Kapture achieving ...a 4.8 out of 5-star rating and a 94% willingness to recommend. The recognition underscores Kapture's commitment to customer-driven innovation and delivering personalized customer experiences through its AI-powered platform.
Kapture CX Recognized as an Innovative Vendor in ISG Buyers Guide for Field Service Management
Kapture CX has been recognized as an innovative vendor in the ISG Buyers Guide, highlighting its advanced customer support solutions like Self-Serve 2.0, Conversational AI Chatbots, and Agent Suite.
SastaSundar partners with Kapture CX to revamp customer support strategy
SastaSundar has partnered with Kapture CX to enhance its customer support strategy by implementing Kapture's omnichannel ticketing dashboard. This integration aims to streamline inquiries from multip...le platforms, improve operational efficiency, and maintain customer satisfaction. The platform offers enhanced visibility and automation, addressing previous challenges in email inquiry management and ensuring data security.
Indonesia-based Autopedia integrates Kapture CX to automate customer support, ETCIOSEA
Autopedia, a leading automotive company in Indonesia, has integrated Kapture CX to automate and enhance its customer support operations. This implementation will enable Autopedia to manage multichann...el customer inquiries through a unified dashboard, providing omni-channel support across platforms like Facebook, Instagram, WhatsApp, email, and website forms. The AI-powered platform will streamline operations, improve ticket resolution, and offer comprehensive customer management solutions.
M2M Ferries partnered with Kapture CX to enhance its booking and customer service operations. The collaboration led to an 18% improvement in first contact resolution, a 30% increase in customer satis...faction, and a 29% reduction in turnaround time. Kapture CX's custom booking engine and omnichannel support streamlined M2M Ferries' processes, enabling faster bookings and improved customer experience.
Tata 1mg Elevates Customer Support To New Heights With Kapture CX
Tata 1mg has partnered with Kapture CX to enhance its customer support by centralizing queries and improving service delivery. Kapture CX's platform integrates with Tata 1mg's tools, offering feature...s like an omnichannel ticketing system and real-time collaboration. This partnership has led to better response times and operational efficiency, aligning with Tata 1mg's core values of accessibility and excellence in healthcare.
Boult Audio Integrates Kapture CX to Centralize Customer Support - businessnewsthisweek.com
Boult Audio has adopted Kapture CXs AI-powered customer experience platform to centralize and automate support across digital channels, including social media, app stores, WhatsApp, and web forms. Th...e integration streamlines ticket management, automates escalations, and delivers real-time analytics on SLAs and turnaround times, enhancing Boult Audios B2C service efficiency.
Boult audio integrates Kapture CX to centralize customer support - ET Edge Insights
Boult Audio has integrated Kapture CX to centralize and streamline its customer support operations. This move aims to enhance customer experience by leveraging Kapture CXs customer service platform, ...supporting Boult Audios growth in the consumer electronics sector.
