Latest Product Updates and Feature Enhancements on Kapture CRM
GenAI Kapture CX launches agentic EX to redefine enterprise employee experience - ET Edge Insights - ET Edge Insights
Kapture CX has launched Agentic EX, a new AI-powered platform aimed at transforming enterprise employee experience. This platform leverages Agentic AI to automate planning tasks and improve decision-...making across organizations. It aims to enhance coordination between departments like sales, supply chain, and finance, addressing challenges in decision-making and operational efficiency.
Sheshgiri Kamath, CEO of Kapture CX, on the Launch of Kapture EX Saving 90 Minutes a Day per Employee & Some Industry Insights.
Kapture CX has launched Kapture EX, an AI-powered employee experience platform aimed at automating HR, IT, and routine workflows, saving up to 90 minutes per employee daily. The platform integrates w...ith apps like Outlook, SAP, and Slack, offering enterprise-grade security and compliance. CEO Sheshgiri Kamath highlights the platform's ability to boost productivity and reduce costs.
For brands that put customer experience on top, Generative AI is the way forward: Sheshgiri Kamath, ETHospitalityWorld
Kapture CX's CEO, Sheshgiri Kamath, emphasizes the importance of generative AI for enhancing customer experience in the hospitality industry. Kapture CX specializes in hyper-personalized CX solutions... and has integrated AI to improve engagement and operational efficiency for its hospitality clients. The company has recently raised $4 million to strengthen its AI capabilities in travel and hospitality verticals.
Rewriting Customer Experience, One Industry At A Time: How Kapture CX Is Powering The Next Generation Of Enterprise Support
Kapture CX is enhancing enterprise customer support with its AI-powered, vertical-specific CX automation platform. The company focuses on industries like retail, BFSI, and travel, offering solutions ...like Agentic AI for end-to-end automation. Kapture has expanded globally, serving 90,000 users and reporting significant growth, including a 5x increase in the U.S. energy sector. It recently partnered with Google Cloud to enhance its CX automation capabilities.
GenAI Kapture CX Launches Agentic EX to Redefine Enterprise Employee Experience - SugerMint
Kapture CX has launched Agentic EX, an AI-native employee experience platform designed to unify workflows, communications, and support across enterprise departments. The solution leverages autonomous... agents and service desk automation to streamline processes, reduce tool fatigue, and help employees save 6090 minutes daily. Agentic EX targets productivity gains by integrating AI into every interaction, addressing fragmented enterprise environments.
Agentic AI takes over retail as 60% prioritize 24/7 support for instant customer queries, Kapture CX Survey - Passionate In Marketing
Kapture CX released survey results showing 60% of retail businesses now prioritize 24/7 agentic AI-powered customer support to deliver instant responses to customer queries. The findings highlight ra...pid adoption of AI-driven customer experience solutions in the retail sector, reflecting growing demand for always-on digital engagement and automation.
Strategic Partnerships and Integrations of Kapture CRM
Kapture CX and Digital Fifth Collaborate to Accelerate CX in BFSI
Kapture CX has partnered with The Digital Fifth to enhance AI-driven customer experience transformation in the BFSI sector. This strategic collaboration combines Kapture CX's AI-powered platform with... The Digital Fifth's fintech expertise to modernize customer support operations. The partnership aims to address challenges like fragmented systems and rising customer expectations, empowering BFSI enterprises to deliver efficient, personalized, and secure customer experiences.
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation - APN News
PwC India and Kapture CX have formed a strategic partnership to drive innovation in agentic automation. The collaboration aims to combine PwCs consulting expertise with Kapture CXs AI-powered custome...r experience platform, accelerating enterprise adoption of automation technologies across customer service and support operations.
PwC India, Kapture CX Partner To Develop Agentic Automation Solutions
PwC India and Kapture CX have formed a strategic partnership to develop agentic automation solutions. This collaboration aims to integrate Kapture CXs AI-powered customer experience platform with PwC...s consulting expertise, delivering advanced automation for enterprise customer support and service operations.
PwC India and Kapture CX Partner to Accelerate Agentic Automation Innovation
Kapture CX has announced a strategic partnership with PwC India to deliver scalable agentic automation solutions for customer experience. The collaboration will leverage Kapture CXs AI-powered platfo...rm and proprietary LLMs, combined with PwC Indias domain expertise, to streamline operations in sectors such as retail and BFSI. The partnership targets contact centers, employee experience, and voice agent automation.
Kapture and Permacast sign agreement to store captured CO2 in concrete infrastructure
Kapture and Permacast have signed an agreement to store captured CO2 within concrete infrastructure, combining Kaptures carbon capture technology with Permacasts concrete manufacturing expertise to a...dvance sustainable construction solutions.
Funding News and Financial Performance of Kapture CRM
Kapture CX Hits Profitability with 100% YoY Growth
Kapture CX has achieved profitability with a 100% year-on-year revenue growth, driven by increased adoption in sectors like BFSI, fintech, and online retail. The company's AI-powered customer experie...nce platform has seen significant enterprise wins and account expansions, particularly in the BFSI segment. This growth reflects a shift towards AI-native CX platforms, emphasizing automation and measurable business impact.
Leadership and Executive Team Updates at Kapture CRM
Kapture CX appoints Nachiket Pathki as Vice President International Growth
Kapture CX has appointed Nachiket Pathki as Vice President of International Growth. This move aims to enhance the company's global expansion, particularly in EMEA, APAC, and ANZ regions. Pathki will ...focus on building a global go-to-market framework and establishing local partner ecosystems. He brings extensive experience in AI, SaaS, and customer experience, having previously scaled international revenue engines and formed strategic partnerships with Fortune 500 companies.
Kapture CX Welcomes Soumyadeep Bhattacharyya as VP Enterprise Sales
Kapture CX has appointed Soumyadeep Bhattacharyya as Vice President of Enterprise Sales. With over 15 years of experience in enterprise sales across AI and customer experience sectors, Bhattacharyya ...will enhance Kapture CX's leadership team. His role will focus on building enterprise relationships and driving growth, aligning with Kapture CX's mission to redefine customer experience with AI-powered solutions.
Awards, Recognitions, and Industry Achievements of Kapture CRM
Kapture CX Wins Product of the Year at 2025 Seatrade Cruise Awards
Kapture CX has been awarded the 'Product of the Year' at the 2025 Seatrade Cruise Awards for its innovative Cabin Selection feature. This feature enhances cruise operations and guest experiences by a...llowing seamless cabin booking and personalization, reflecting Kapture's commitment to human-centric design and customer experience innovation.
Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports
Kapture CX achieved 294 report inclusions and 150 badges in the G2 Fall 2025 Reports, marking a 17% and 18% increase respectively from the previous quarter. The company excelled in Enterprise Feedbac...k Management, Help Desk, Chatbots, and Social Customer Service, securing Top 10 placements in over 90 reports. Kapture CX's AI-driven innovations like Self-Serve 2.0 and AI-powered bots are enhancing enterprise support by automating query resolution and reducing operational overhead.
Customers Have Spoken! Kapture Is a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers
Kapture CX has been recognized as a 2025 Gartner Peer Insights Customers Choice for CRM Customer Engagement Centers. This accolade reflects the high satisfaction of its users, with Kapture achieving ...a 4.8 out of 5-star rating and a 94% willingness to recommend. The recognition underscores Kapture's commitment to customer-driven innovation and delivering personalized customer experiences through its AI-powered platform.