Kapture: CRM platform for sales, operations & customer service
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Retail Case Studies and Success Stories with Kapture CRM
CASE STUDY The White Teak Company
The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to help with this. The case study highlights a reduction in AHT. No speci...fic numbers or detailed results are given in the content.
Health, Wellness and Fitness Case Studies and Success Stories with Kapture CRM
CASE STUDY Tata 1mg
Tata 1mg wanted to improve how they support their customers. They used Kapture's tools to help answer customer questions quickly. Kapture's AI agents and self-serve options helped Tata 1mg resolve 90...% of customer queries without human help. This made their support team more efficient. Tata 1mg was able to free up 60% of their agent capacity.
Consumer Goods Case Studies and Success Stories with Kapture CRM
CASE STUDY Wow Skin Science
Wow Skin Science wanted to improve how they talk to their customers. They used Kapture's tools to help answer customer questions quickly. The solution let them solve 90% of customer queries without p...eople. This made their support team more efficient. It helped them give better service to their customers.
Stanley Black & Decker wanted to improve their customer support process. They used Kapture CX to help with this. With Kapture CX, they reduced their turnaround time by 50%. This means they could help... customers much faster. The solution used AI to answer customer questions without human help.
Netmeds used Kapture to improve their customer support. They used self-serve tools to resolve customer queries without human help. Kapture's AI agents handled both voice and non-voice support. The pl...atform helped Netmeds deliver fast and accurate support. The case highlights how Kapture made support easier for Netmeds.
A Q-Commerce Leader needed to handle a large number of customer queries. They used Kapture's solutions to resolve over 200,000 queries. The company was able to scale twice as fast. The solution helpe...d them manage customer support more efficiently. This led to faster growth and better service.
Distacart Strengthens Global Customer Experience with Kapture CX
Distacart has implemented Kapture CX's Customer Service Automation Platform to enhance its global customer support operations. The platform integrates voice, chat, social media, and email into a unif...ied dashboard, improving response times and service consistency. Key features include automated workflows, deep integrations with Shopify and Asana, and centralized ticket management, which streamline operations and enhance customer satisfaction.
Foxtale Enhances Customer Experience with Kapture CX
Foxtale, a leading D2C skincare brand in India, has enhanced its customer support by implementing Kapture CX's Agent Workspace. This platform unifies customer interactions across various channels, en...abling faster resolutions and consistent service. Kapture's Generative AI features, like smart ticket summarization and auto-reply suggestions, further boost productivity and customer satisfaction.
Lifecell Elevates Customer Experience and Empowers Agents with Kapture CX
Lifecell, a healthcare and biotechnology company, has implemented Kapture CX's Customer Service Automation Platform to enhance its customer support operations. This deployment has led to significant ...improvements in service delivery and customer satisfaction, with efficiency increasing by 50% and repeat queries dropping by 30%. The platform's features include centralized data access and automated workflows, which have streamlined Lifecell's customer engagement across multiple divisions.
IGP and Interflora Centralize Customer Support with Kapture CX
IGP and Interflora have implemented Kapture CX's Agent Workspace to centralize customer support operations. This platform consolidates interactions across multiple channels, providing agents with com...plete visibility into customer journeys. The integration with the brands' Order Management System allows for real-time data access, enhancing response speed and accuracy. This adoption aims to scale operations while maintaining personalized customer experiences.
Indonesia-based Autopedia integrates Kapture CX to automate customer support, ETCIOSEA
Autopedia, a leading automotive company in Indonesia, has integrated Kapture CX to automate and enhance its customer support operations. This implementation will enable Autopedia to manage multichann...el customer inquiries through a unified dashboard, providing omni-channel support across platforms like Facebook, Instagram, WhatsApp, email, and website forms. The AI-powered platform will streamline operations, improve ticket resolution, and offer comprehensive customer management solutions.
SastaSundar partners with Kapture CX to revamp customer support strategy
SastaSundar has partnered with Kapture CX to enhance its customer support strategy by implementing Kapture's omnichannel ticketing dashboard. This integration aims to streamline inquiries from multip...le platforms, improve operational efficiency, and maintain customer satisfaction. The platform offers enhanced visibility and automation, addressing previous challenges in email inquiry management and ensuring data security.
M2M Ferries partnered with Kapture CX to enhance its booking and customer service operations. The collaboration led to an 18% improvement in first contact resolution, a 30% increase in customer satis...faction, and a 29% reduction in turnaround time. Kapture CX's custom booking engine and omnichannel support streamlined M2M Ferries' processes, enabling faster bookings and improved customer experience.
Tata 1mg Elevates Customer Support To New Heights With Kapture CX
Tata 1mg has partnered with Kapture CX to enhance its customer support by centralizing queries and improving service delivery. Kapture CX's platform integrates with Tata 1mg's tools, offering feature...s like an omnichannel ticketing system and real-time collaboration. This partnership has led to better response times and operational efficiency, aligning with Tata 1mg's core values of accessibility and excellence in healthcare.
Boult Audio Integrates Kapture CX to Centralize Customer Support - businessnewsthisweek.com
Boult Audio has adopted Kapture CXs AI-powered customer experience platform to centralize and automate support across digital channels, including social media, app stores, WhatsApp, and web forms. Th...e integration streamlines ticket management, automates escalations, and delivers real-time analytics on SLAs and turnaround times, enhancing Boult Audios B2C service efficiency.
Boult audio integrates Kapture CX to centralize customer support - ET Edge Insights
Boult Audio has integrated Kapture CX to centralize and streamline its customer support operations. This move aims to enhance customer experience by leveraging Kapture CXs customer service platform, ...supporting Boult Audios growth in the consumer electronics sector.
