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Consumer Goods Case Studies and Customer Success Stories with Kapture CRM
Plum Goodness - Consumer Goods - Medium
Kapture CX unified all customer support channels for Plum Goodness. Agents now track and resolve queries from email, phone, website,... and social media in one place. Quick response templates speed up replies and keep answers consistent. Instagram DM integration lets Plum handle social media queries fast. Plum delivers better customer experiences and faster support with Kapture CX.
Akshayakalpa - Consumer Goods - Medium
Kapture CX helped Akshayakalpa migrate over 12,000 customers in just three days. Akshayakalpa unified all customer engagement across social media,... calls, and digital channels on one platform. The company now resolves customer issues faster with centralized systems. Service teams have instant access to full customer histories, improving trust and satisfaction. Akshayakalpa can now scale customer service as the business grows.
Hamilton - Consumer Goods - Large
Kapture CX helped Hamilton cut average handling time by 68%. The platform unified support channels, automated call logging, and introduced... a WhatsApp bot for self-service. Hamilton now resolves 99% of tickets across channels, with 72% of support traffic handled by call automation. First-time resolution improved to 47%. Kapture CX enabled faster, more consistent customer service and streamlined operations for this leading homeware manufacturer.
Giva - Consumer Goods - Medium
Kapture CX unified Giva's customer support across WhatsApp, email, voice, and chat. Giva automated CSAT collection and gained real-time feedback... with custom dashboards. The platform improved agent and channel-level performance tracking. Fast onboarding and dedicated support enabled a smooth transition. Giva now delivers faster, more consistent service and tracks customer satisfaction more effectively.
The White Teak Company - Consumer Goods - Large
Kapture CX helped The White Teak Company cut average turnaround time by 18. 2%. The platform reduced average handling time...by 17.1% and boosted first-time resolution rate by 3%. Kapture CX unified customer data, improved data security, and enabled personalized support for luxury shoppers. The White Teak team now delivers faster, more secure, and tailored customer experiences. Custom workflows and automation increased agent productivity and customer satisfaction.
Stanley Black & Decker - Consumer Goods - Very Large
Kapture CX helped Stanley Black & Decker automate over 320 service centers in India. The company reduced service turnaround time... by 50%, cutting fulfillment from 4–5 days to just 2 days. Customer satisfaction scores improved by 17%. Kapture CX's Service Center module unified ticketing, automated reporting, and streamlined workflows. This digital transformation boosted technician productivity and improved data accuracy.
Plum Goodness - Consumer Goods
Kapture CX helped Plum Goodness improve customer experience. The platform enabled instant self-serve support and automated 90% of customer queries.... AI agents provided fast voice and non-voice support across channels like WhatsApp and Instagram. The solution freed up agent capacity by 60%. Plum Goodness now delivers timely, accurate, and tailored support with Kapture CX.
Stanley Black & Decker - Consumer Goods
Stanley Black & Decker wanted to improve their customer support process. They used Kapture CX to help with this. With... Kapture CX, they reduced their turnaround time by 50%. This means they could help customers much faster. The solution used AI to answer customer questions without human help.
Wow Skin Science - Consumer Goods
Wow Skin Science wanted to improve how they talk to their customers. They used Kapture's tools to help answer customer... questions quickly. The solution let them solve 90% of customer queries without people. This made their support team more efficient. It helped them give better service to their customers.
Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Kapture CRM
Anteraja - Transportation/Trucking/Railroad - Large
Kapture CX helped Anteraja cut technology costs by consolidating multiple tools into one platform. The logistics company improved operational efficiency... and streamlined customer support. Anteraja now manages all service channels in a single system. The solution enabled faster response times and fewer manual processes. Kapture CX's real-time dashboards and responsive support team drove ongoing improvements.
M2M Ferries - Transportation/Trucking/Railroad - Medium
Kapture CX helped M2M Ferries improve first contact resolution by 18% and customer satisfaction by 30%. The platform streamlined booking... management, reduced turnaround time by 29%, and enabled real-time updates for travelers. M2M Ferries used Kapture CX to centralize bookings, speed up customer service, and deliver a premium travel experience. The CRM solution supported growth and adaptability in India's travel sector.
M2M Ferries - Transportation/trucking/railroad
Kapture helped M2M Ferries improve their booking and travel experience. The solution automated customer support and streamlined bookings. M2M Ferries... used self-serve tools and AI agents for voice and non-voice support. This made customer service faster and more accurate. The new system reduced manual work and improved the travel experience for customers.
Anteraja - Transportation/trucking/railroad
Kapture CX helped Anteraja improve efficiency and reduce costs. Anteraja used Kapture CX to automate customer support. The platform resolved... 90% of customer queries without human help. Anteraja also used AI agents for voice and non-voice support. This led to faster responses and lower operational costs.
Retail Case Studies and Customer Success Stories with Kapture CRM
WOW Skin Science - Retail - Large
Kapture CX helped WOW Skin Science cut repeat customer calls by 80%. The platform unified all customer queries from email,... chat, social media, and calls. Agents used the Customer 360 feature for faster, personalized responses. Average response time dropped to 5–7 minutes. Service levels reached over 90% across channels. WOW Skin Science improved customer engagement and streamlined support operations.
India’s leading quick commerce platform - Retail - Very Large
Kapture CX helped India’s leading quick commerce platform handle over 200,000 daily queries. The company used AI chatbots and voice... bots to automate support and rider operations. Bot resolution rate reached 98%, and customer satisfaction improved by 22%. Rider recruitment became twice as fast. Average handling time dropped from 4–6 minutes to under 50 seconds.
Tata 1mg - Retail - Large
Kapture CX unified Tata 1mg’s customer service, boosting agent efficiency and first-contact resolution. The omnichannel platform centralized feedback and streamlined... workflows. Tata 1mg used custom workflows and the Side Conversation feature to improve internal collaboration. The solution helped Tata 1mg deliver faster, more consistent support and better customer satisfaction.
The White Teak Company - Retail
The White Teak Company wanted to reduce their average handling time (AHT) for customer support. They used Kapture's solutions to... help with this. The case study highlights a reduction in AHT. No specific numbers or detailed results are given in the content.
Financial Services Case Studies and Customer Success Stories with Kapture CRM
Progcap - Financial Services - Large
Kapture CX helped Progcap manage 15,000–20,000 monthly customer queries on one platform. Progcap moved from 6,500+ WhatsApp groups to a... unified CRM, improving agent productivity and service consistency. The company achieved a 4.2 CSAT score and 70% first contact resolution. Kapture CX enabled real-time insights, automation, and fast support, driving better customer experience and scalable operations.
Progcap - Financial Services
Kapture CX helped Progcap improve customer experience. Progcap used Kapture's AI-powered self-serve and agent suite tools. The solution automated customer... query resolution and voice support. Progcap scaled support without increasing team size. The platform enabled fast, accurate, and tailored customer service. Progcap benefited from real-time insights and workflow automation.
Hospital & Health Care Case Studies and Customer Success Stories with Kapture CRM
Netmeds - Hospital & Health Care - Large
Kapture CX helped Netmeds cut average handling time by 50%. The platform unified customer support across email, chat, and social... media. Netmeds achieved 70% first-contact resolution and improved data security with ISO 27001, HIPAA, and GDPR compliance. Customized workflows supported complex SKU management. Netmeds gained higher NPS and stronger customer trust in India's e-pharma sector.
Lifecell - Hospital & Health Care - Large
Kapture CX helped Lifecell boost agent efficiency by 50% and cut repeat customer queries by 30%. Lifecell unified support across... diagnostics, biologics, stem cell banking, and wound care. The onboarding took just one week for all divisions. Agents now use a single dashboard for faster, more consistent customer service. Lifecell improved customer satisfaction and scaled support operations with Kapture CX.
Food & Beverages Case Studies and Customer Success Stories with Kapture CRM
Akshayakalpa - Food & Beverages
Kapture CX helped Akshayakalpa improve customer engagement. Akshayakalpa used Kapture CX to resolve customer queries instantly with self-serve tools. The... platform enabled auto-resolution of 90% of customer queries. Akshayakalpa also used AI agents for voice and non-voice support. This led to faster and more accurate customer service.
Health, Wellness and Fitness Case Studies and Customer Success Stories with Kapture CRM
Tata 1mg - Health, Wellness And Fitness
Tata 1mg wanted to improve how they support their customers. They used Kapture's tools to help answer customer questions quickly.... Kapture's AI agents and self-serve options helped Tata 1mg resolve 90% of customer queries without human help. This made their support team more efficient. Tata 1mg was able to free up 60% of their agent capacity.
Telecommunications Case Studies and Customer Success Stories with Kapture CRM
Lifecell - Telecommunications
Lifecell used Kapture CX to improve customer experience. The platform helped resolve 90% of customer queries automatically. Lifecell deployed AI... agents for both voice and non-voice support. The solution freed up agent capacity by 60%. Lifecell gained real-time insights and better analytics for customer support.
Other Industry Case Studies and Success Stories with Kapture CRM
HappyFares - Travel - Medium
Kapture CX helped HappyFares cut average handling time by 60%. The omnichannel helpdesk unified email, WhatsApp, and social media into... one dashboard. SLA compliance rose to 95%. Customer satisfaction improved by 25%. Agents feel empowered and management gained real-time visibility. HappyFares quickly saw results after onboarding Kapture CX for travel support.
Giva
Kapture CX helped Giva improve customer support. Giva used AI agents for voice and non-voice support. The solution resolved 90%... of customer queries automatically. Giva freed up 60% of agent capacity. The platform provided advanced ticketing and real-time analytics. Giva delivered faster, more accurate support with Kapture CX.
Hamilton
Kapture CX helped Hamilton improve customer support. The platform enabled instant self-serve options and AI agents for both voice and... non-voice channels. Hamilton automated 90% of customer queries and freed up 60% of agent capacity. The solution provided advanced ticketing, analytics, and real-time insights. Hamilton now delivers faster, more accurate support across multiple channels.
Q-Commerce Leader
A Q-Commerce Leader needed to handle a large number of customer queries. They used Kapture's solutions to resolve over 200,000... queries. The company was able to scale twice as fast. The solution helped them manage customer support more efficiently. This led to faster growth and better service.
Netmeds
Netmeds used Kapture to improve their customer support. They used self-serve tools to resolve customer queries without human help. Kapture's... AI agents handled both voice and non-voice support. The platform helped Netmeds deliver fast and accurate support. The case highlights how Kapture made support easier for Netmeds.
Customer Success Stories of Kapture CRM
HappyFares Boosts Customer Experience with Kapture CX
HappyFares, a major player in India's online travel sector, has implemented Kapture CX's omnichannel customer experience platform to enhance support operations. This adoption has... led to a 60% reduction in Average Handling Time and a 25% increase in customer satisfaction. Kapture CX's platform centralizes customer interactions, enabling efficient query resolution and improved operational control.
Nearly half of surveyed banking teams report 30%+ AHT reduction after deploying AI voice bots, unveils Kapture CX survey
Kapture CX conducted a survey revealing that 44% of banking teams experienced a 30% or more reduction in Average Handling Time (AHT) after deploying AI voice bots. The survey highlights... the operational efficiency gains in banking support environments. Kapture CX emphasizes the importance of deep workflow integration and seamless human handoffs for sustained AHT reduction.
Boult turns up the volume on CX with Kapture integration - Indian Television
Boult Audio has partnered with Kapture CX to enhance its customer support system. This integration allows Boult to manage customer... interactions across multiple platforms like Instagram, Facebook, and WhatsApp through a centralized dashboard. Kapture's tools improve Boult's customer service efficiency with features like automated ticketing and cloud telephony, ensuring faster resolutions and seamless support experiences.
HappyFares Integrates Kapture CX to Improve Travel Support
HappyFares, an Indian online travel agency, has integrated Kapture CX's omnichannel helpdesk to enhance its customer support operations. This integration has... led to a 60% reduction in average handling time, 95% SLA compliance, and a 25% increase in customer satisfaction. Kapture CX's platform centralizes customer interactions, streamlines workflows, and provides real-time analytics, empowering agents and improving operational visibility.
INCLUD Centralizes Customer Support with Kapture CX
INCLUD has partnered with Kapture CX to enhance its customer support operations using Kapture's AI-powered platform. This integration centralizes multi-channel... interactions, enabling efficient ticket management and improved service quality. INCLUD also utilizes Kapture's WhatsApp chatbot and Generative AI tools to streamline customer interactions and support processes.
Distacart Strengthens Global Customer Experience with Kapture CX
Distacart has implemented Kapture CX's Customer Service Automation Platform to enhance its global customer support operations. The platform integrates voice,... chat, social media, and email into a unified dashboard, improving response times and service consistency. Key features include automated workflows, deep integrations with Shopify and Asana, and centralized ticket management, which streamline operations and enhance customer satisfaction.
Foxtale Enhances Customer Experience with Kapture CX
Foxtale, a leading D2C skincare brand in India, has enhanced its customer support by implementing Kapture CX's Agent Workspace. This platform unifies... customer interactions across various channels, enabling faster resolutions and consistent service. Kapture's Generative AI features, like smart ticket summarization and auto-reply suggestions, further boost productivity and customer satisfaction.
Lifecell Elevates Customer Experience and Empowers Agents with Kapture CX
Lifecell, a healthcare and biotechnology company, has implemented Kapture CX's Customer Service Automation Platform to enhance its customer support operations. This deployment has... led to significant improvements in service delivery and customer satisfaction, with efficiency increasing by 50% and repeat queries dropping by 30%. The platform's features include centralized data access and automated workflows, which have streamlined Lifecell's customer engagement across multiple divisions.
IGP and Interflora Centralize Customer Support with Kapture CX
IGP and Interflora have implemented Kapture CX's Agent Workspace to centralize customer support operations. This platform consolidates interactions across multiple... channels, providing agents with complete visibility into customer journeys. The integration with the brands' Order Management System allows for real-time data access, enhancing response speed and accuracy. This adoption aims to scale operations while maintaining personalized customer experiences.
Indonesia-based Autopedia integrates Kapture CX to automate customer support, ETCIOSEA
Autopedia, a leading automotive company in Indonesia, has integrated Kapture CX to automate and enhance its customer support operations. This implementation will... enable Autopedia to manage multichannel customer inquiries through a unified dashboard, providing omni-channel support across platforms like Facebook, Instagram, WhatsApp, email, and website forms. The AI-powered platform will streamline operations, improve ticket resolution, and offer comprehensive customer management solutions.
SastaSundar partners with Kapture CX to revamp customer support strategy
SastaSundar has partnered with Kapture CX to enhance its customer support strategy by implementing Kapture's omnichannel ticketing dashboard. This integration aims... to streamline inquiries from multiple platforms, improve operational efficiency, and maintain customer satisfaction. The platform offers enhanced visibility and automation, addressing previous challenges in email inquiry management and ensuring data security.
M2M Ferries
M2M Ferries partnered with Kapture CX to enhance its booking and customer service operations. The collaboration led to an 18%... improvement in first contact resolution, a 30% increase in customer satisfaction, and a 29% reduction in turnaround time. Kapture CX's custom booking engine and omnichannel support streamlined M2M Ferries' processes, enabling faster bookings and improved customer experience.
Tata 1mg Elevates Customer Support To New Heights With Kapture CX
Tata 1mg has partnered with Kapture CX to enhance its customer support by centralizing queries and improving service delivery. Kapture CX's platform... integrates with Tata 1mg's tools, offering features like an omnichannel ticketing system and real-time collaboration. This partnership has led to better response times and operational efficiency, aligning with Tata 1mg's core values of accessibility and excellence in healthcare.
Boult Audio Integrates Kapture CX to Centralize Customer Support - businessnewsthisweek.com
Boult Audio has adopted Kapture CXs AI-powered customer experience platform to centralize and automate support across digital channels, including social media, app stores, WhatsApp, and web forms. The integration streamlines... ticket management, automates escalations, and delivers real-time analytics on SLAs and turnaround times, enhancing Boult Audios B2C service efficiency.
Boult audio integrates Kapture CX to centralize customer support - ET Edge Insights
Boult Audio has integrated Kapture CX to centralize and streamline its customer support operations. This move aims to enhance customer... experience by leveraging Kapture CXs customer service platform, supporting Boult Audios growth in the consumer electronics sector.