XCALLY vs. TCN: Comparing Best Contact Center Software Solutions 2026
Overview: XCALLY and TCN as Contact Center Software Category solutions.
XCALLY:
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
TCN:
TCN provides customizable call center software solutions. Great contact center experiences start with TCN’s tailored approach.
XCALLY and TCN: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
XCALLY in Action: Unique Use Cases
How efficiently Does XCALLY manage your Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...."
Peer review by John C., Co-founder, Information Technology and Services
What Are the key features of XCALLY for Engagement Management?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
What makes XCALLY ideal for Contact List Management?
XCALLY offers comprehensive contact management features, allowing users to organize and manage customer information efficiently. The platform integrates seamlessly with other applications, enhancing the overall contact center experience. However, the contact manager's rigidity can pose challenges for large organizations with diverse departmental needs.
"...Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer...."
Peer review from Xenialab
TCN in Action: Unique Use Cases
What solutions does TCN provide for Helpdesk Management?
The TCN Helpdesk Management software is a cloud-based call center solution that offers real-time updates, 24/7 support, and a scalable delivery model for inbound and outbound processes. The platform also provides features such as call recording, business and speech analytics, and compliance automation. The platform's capabilities are limited to customization options requiring time and effort from help desk personnel.
"...Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations...."
TCN Earns The Salt Lake Tribune s 2018 Utah Top Workplaces Award
News
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
TCN Launches AI-Powered Call Detection for Contact Centres
TCN has launched SmartAMD, an AI-powered call detection and sorting solution embedded within its TCN Operator platform. SmartAMD enhances contact center operations by accurately identifying live customers and automated systems, improving call routing and right-party contact rates. It addresses challenges from modern call-screening tools, boosting agent utilization and delivering significant ROI for enterprises.
