TTEC: TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.
Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Introducing TTEC and Retently
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
TTEC covers Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
TTEC and Retently: Best activities based on customer satisfaction
TTEC in Action: Unique Activities
Why is TTEC the best choice for Engagement Management?
"...Demand for digital customer engagement solutions continues to grow and the success we have seen this year with rapid adoption of our HumanifyTM Technology Platforms has been significant," said Steve Pollema, Senior Vice President, TTEC Digital...." TTEC Wins Five Awards for Cisco Partnership
Why is TTEC the best choice for Lifetime Value Management?
"...Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other...." TTEC Announces Worldwide Availability of Virtual Contact Center Solutions
How efficiently Does TTEC manage your Loyalty Management?
"...We managed SMB accounts throughout the customer journey, including sourcing new business and providing personalized intro to rewards program, which helped increase brand loyalty...." Customer Acquisition as a Service
Why is TTEC the best choice for Contact List Management?
"...The post TTEC to Debut AI-Enabled Associate Assist Solution at Customer Contact Week (CCW) 2019 appeared first on MarTechSeries...." TTEC to Debut AI-Enabled Associate Assist Solution at Customer Contact Week (CCW) 2019
Retently in Action: Unique Activities
What benefits does Retently offer for Customer Feedback Management?
"...Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders...." Peer review by Anonymous Reviewer
What makes Retently ideal for Communication Management?
"...Add a Retently webhook link in a Zendesk Trigger or Automation and send transactional email surveys when contacts match specific events...." Customer satisfaction surveys triggered by Zendesk
What Are the key features of Retently for Workflow Management?
"...Create automated scenarios and workflows...." Connect your Apps & Retently Using Native Integrations and API
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Scale best practices
-
Enter new markets internationally or locally
-
Increase customer life time value
-
Improve brand engagement
-
Manage risk
-
Establish thought leadership
-
Improve ROI
-
Grow market share
-
Improve efficiency
- See 9 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Build brand awareness
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| TTEC | Retently | |
|---|---|---|
| Peer score | 4.3 | 4.7 |
| Peer insights | 509 | 1050 |
| Top industries |
Government Administration 14.0%
Retail 14.0%
Media Production 14.0%
|
Information Technology And Services 67.0%
Marketing And Advertising 28.0%
Banking 2.0%
|
| SMB and Mid-Market | 0.0% | 71.0% |
| Enterprise | 0.0% | 29.0% |
| Pricing | Retently |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest TTEC news
TTEC RealSkill™ Wins Gold for Best Use of AI for Learning at 2026 Brandon Hall Group™ HCM Excellence Awards
TTEC's RealSkillâ„¢ program won Gold for Best Use of AI for Learning at the 2026 Brandon Hall Group HCM Excellence Awards. RealSkill uses AI-powered simulations for workforce readiness, enhancing employee proficiency and engagement.