TTEC Overview

TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.

Other use cases:

  • Loyalty Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Campaign Management
  • Training & Onboarding
  • Generation Of New Leads
  • Helpdesk Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Improve Efficiency
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TTEC Use-Cases and Business Priorities: Customer Satisfaction Data

TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services...." Peer review

TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.

Popular Business Setting

for TTEC

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

TTEC is popular in Financial Services, Retail, and Media Production and is widely used by

Comprehensive Insights on TTEC Use Cases

What makes TTEC ideal for Engagement Management?

What benefits does TTEC offer for Lead Qualification: Technographic?

What makes TTEC ideal for Lifetime Value Management?

Why is TTEC the best choice for Loyalty Management?

How efficiently Does TTEC manage your Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

CASE STUDY A major healthcare payer

TTEC Perform, an AI-powered people empowerment platform, helped a major healthcare payer improve contact center coaching. The platform gave team leads data-driven insights and personalized coaching p...lans. Coaching effectiveness increased by 94% in three months. First call resolution improved by 20%, with 91% of issues resolved in 48 hours. Compliance accuracy rose from 93% to 100%. Advocates and team leads embraced the tool, leading to better performance and higher NPS.

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Entertainment

CASE STUDY Cirque du Soleil

TTEC helped Cirque du Soleil move its contact center team to a work-at-home model during the COVID-19 pandemic. The shift kept customer service strong while live shows were shut down. TTEC provided j...ob aids, engagement activities, and monthly video calls to keep the team connected. The transition was fast, moving 65 FTEs to remote work in one week. Results included over 90% quality scores, beating the 85% target, and a 42-point increase in eNPS.

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Financial Services

CASE STUDY benefits company

TTEC used a phased, custom training program to help a benefits company improve contact center performance. The company faced complex onboarding and high attrition due to overwhelming training demands.... TTEC launched a three-month adaptive onboarding model, with dedicated teams and regular reviews. Member satisfaction exceeded 80%, quality scores stayed above 90%, and first call resolution beat the 80% target. The new training model reduced stress for staff and improved results without extra costs.

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CASE STUDY Leading food delivery service

TTEC Digital used its AI/ML-enabled solution for a leading food delivery service. The company faced problems with complex call routing and high call volume. TTEC Digital built a generative AI self-se...rvice system for their call center. In 90 days, 20,000 agents in 3 countries moved to the new system. The company saw a 20% drop in agent-assisted calls, $1M saved each month, and a 15% boost in CSAT.

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CASE STUDY Blue Cross and Blue Shield of Minnesota

TTEC implemented an email template generator widget for Blue Cross and Blue Shield of Minnesota. The solution standardized email processes and improved accuracy for telesales associates. Average hand...le time dropped by 10.4%, saving $2.33 per call and $26,000 in three months. Associates handled 34.5% more calls, and 86% felt very confident using the new system. The number of associates needed decreased, while call volume increased from 9,000 to 11,000.

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Financial Services

CASE STUDY DailyPay

TTEC helped DailyPay launch its On-Demand Pay platform with fast, multilingual customer support. TTEC hired and trained 200 associates in three languages for voice, email, and chat. The team worked 2...4/7 from Cairo, Egypt, to answer product and account questions. DailyPay saw CSAT rates over 79%, beating their 76% goal. TTEC increased headcount by 33% in 60 days to support rapid growth.

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Frequently Asked Questions(FAQ)

for TTEC

What is TTEC used for?

TTEC is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Lead Qualification: Technographic and Lifetime Value Management .

What are the top features of TTEC?

Personalization, Gamification and bot are some of the top features of TTEC.

Who uses TTEC?

TTEC is used by Financial Services, Retail and Media Production among other industries.

What are TTEC alternatives?

Where is TTEC located?

TTEC is headquartered at 9197 South Peoria Street Englewood, Colorado, U.S.A..
lightning

Peers used TTEC for engagement management and lead qualification: technographic

TTEC Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Custom Reports

4.76/5 ★

Read Reviews (84)
Analytics

4.72/5 ★

Read Reviews (58)

Software Failure Risk Guidance

?

for TTEC

Overall Risk Meter

Low Medium High

Top Failure Risks for TTEC

TTEC Holdings, Inc. News

Product

TTEC's Employee Experience Innovation: A Strategic Engine for Sustained Growth in the AI ...

TTEC leverages AI-driven employee experience innovations to enhance operational efficiency and customer satisfaction. Tools like TTEC Perform and Addi AI have achieved significant sales growth and cost reductions. TTEC's AI integration has uncovered $3.2M in revenue potential for clients and reduced coaching time by 53%. Despite a 3.8% revenue decline, TTEC's Q2 2025 results showed 12% EBITDA growth, validating its AI-centric strategy.

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M&A

Update from TTEC Special Committee | TTEC

TTEC's Special Committee has completed its review of CEO Kenneth Tuchman's proposal to acquire remaining company shares at $6.85 each. The committee, with advisors Rothschild & Co and Skadden, Arps, remains open to engaging on a definitive transaction but notes no current obligation for non-affiliated stockholders to act.

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Company

TTEC Provides Update on Potential Take Private Transaction | TTEC

TTEC announced that its founder and CEO, Kenneth Tuchman, has decided not to pursue his proposal to take the company private due to market conditions. The Board expressed confidence in TTEC's continued success as a public company.

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Financial

TTEC Announces Second Quarter 2025 Financial Results | TTEC

TTEC reported a second-quarter 2025 revenue of $513.6 million, with a net loss of $6.7 million. The company highlighted improvements in growth and margins, driven by AI-enabled CX solutions. TTEC Digital and TTEC Engage segments showed varied performance, with TTEC Digital seeing a slight revenue decrease and TTEC Engage improving operational income. The company updated its full-year 2025 revenue outlook.

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TTEC Holdings, Inc. Profile

Company Name

TTEC Holdings, Inc.

Company Website

https://www.ttec.com/

HQ Location

9197 South Peoria Street Englewood, Colorado, U.S.A.

Employees

1-10

Social

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Financials

IPO