TTEC Overview
TTEC specializes in crafting transformative customer experience (CX) solutions, integrating AI-first technology with human interaction. The company offers a comprehensive suite of services, including contact center operations, technology, and managed services, tailored to enhance customer engagement and drive growth. TTEC's expertise spans across leading CX technology platforms, providing businesses with flexible and innovative strategies. Their solutions are designed to align with unique brand needs, ensuring personalized customer interactions. The focus on AI-enhanced services and revenue generation highlights TTEC's commitment to delivering impactful CX strategies.
Use Cases
Customers recommend Engagement Management, Lead Qualification: Technographic, Lifetime Value Management, as the business use cases that they have been most satisfied with while using TTEC.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using TTEC.
TTEC Use-Cases and Business Priorities: Customer Satisfaction Data
TTEC's features include Personalization, Gamification, and Bot. and TTEC support capabilities include AI Powered, 24/7 Support, Email Support, etc. also TTEC analytics capabilities include Custom Reports, and Analytics.
Reviews
"...When we modeled lifetime customer value, we discovered that a delighted customer who acts as a promoter is worth far more than the cost of handling that call...." Peer review by LogiTech, Vice President of Customer Care, Logitech
TTEC is a global leader in customer experience technology and services. They focus on designing, implementing, and delivering exceptional CX solutions.
Popular Business Setting
for TTEC
Top Industries
- Financial Services
- Retail
- Media Production
Popular in
TTEC is popular in Financial Services, Retail, and Media Production and is widely used by
Comprehensive Insights on TTEC Use Cases
How does TTEC facilitate Engagement Management?
What Are the key features of TTEC for Lead Qualification: Technographic?
How can TTEC optimize your Lifetime Value Management Workflow?
What Are the key features of TTEC for Loyalty Management?
What benefits does TTEC offer for Contact List Management?
36+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well TTEC solved their business needs. Cuspera uses 509 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY An industry-leading provider of wireless voice and data services
CASE STUDY A major regional health plan
CASE STUDY Leading food delivery service
CASE STUDY An e-commerce marketplace
CASE STUDY An extensive integrated health system with multiple hospitals, nursing colleges, digital health and more
CASE STUDY GE Healthcare
Frequently Asked Questions(FAQ)
for TTEC
What is TTEC used for?
What are the top features of TTEC?
Who uses TTEC?
What are TTEC alternatives?
Where is TTEC located?
Peers used TTEC for engagement management and lead qualification: technographic
TTEC Competitors
TTEC Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Custom Reports | Read Reviews (84) |
| Analytics | Read Reviews (58) |
Software Failure Risk Guidance
?for TTEC
Overall Risk Meter
Top Failure Risks for TTEC
TTEC Holdings, Inc. News
TTEC Expands Global Digital Literacy Efforts with UK Launch of Digital Dev Academy - Kilgore News Herald
TTEC Holdings Inc. has launched the Digital Dev Academy in the UK to enhance digital literacy and workforce readiness. This initiative offers hands-on training in Microsoft's Power Platform, targeting students aged 1619. The program aims to bridge the UK's digital skills gap by equipping young people with app development skills, fostering technological curiosity, and supporting TTEC's broader corporate social responsibility goals.
TTEC, Zendesk Team Up to Deliver Full-Stack, AI-Driven Customer Experience Solutions
TTEC has expanded its strategic partnership with Zendesk to deliver end-to-end, AI-driven customer experience solutions. TTEC will act as a full-stack delivery and implementation partner for the Zendesk platform, integrating its Amazon Connect capabilities to help clients accelerate digital transformation and achieve measurable CX outcomes.
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer ...
TTEC has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. The collaboration integrates Zendesks AI capabilities with TTECs CX technology and managed services, aiming to accelerate digital transformation for enterprise clients and improve customer engagement across digital channels.
TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year - PR Newswire
TTEC Digital has been recognized as the Genesys 2024 CX Evolution Partner of the Year.
TTEC Holdings, Inc. Profile
Company Name
TTEC Holdings, Inc.
Company Website
https://www.ttec.com/HQ Location
9197 South Peoria Street Englewood, Colorado, U.S.A.
Employees
1-10
Social
Financials
IPO
