Latest News & Updates on TTEC

TTEC Digital achieved Platinum Partner status in the NiCE 360 VISION Partner Program, highlighting its leadership in AI-powered customer experience solutions. The partnership will enhance CXone deplo...yments, offering clients in various sectors improved ROI, NPS, and reduced agent-assisted calls through AI-driven contact center modernization.
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TTEC Digital has achieved Platinum Partner status in the NiCE 360 VISION Partner Program. This recognition highlights TTEC Digital's leadership in delivering AI-powered customer experience solutions,... particularly through NiCE's CXone platform. The partnership enables clients across various sectors to achieve transformative business outcomes, including cloud migration savings and improved ROI from AI-driven customer engagement technologies.
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TTEC has launched TTEC VeriCycle, an AI-powered solution for healthcare claims validation and contact center empowerment. It aims to improve claims accuracy, reduce denials, and accelerate reimbursem...ent by identifying issues before submission. The solution integrates AI with healthcare expertise to support revenue cycle management functions like eligibility verification and claims denial prevention.
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TTEC launched TTEC VeriCycle, an AI-powered solution for healthcare claims management. It aims to improve claims accuracy, reduce denials, and accelerate reimbursement by identifying issues before su...bmission. The solution integrates AI automation with human expertise, supporting functions like eligibility verification, medical coding, and revenue cycle analytics for payers and providers.
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TTEC introduced TTEC VeriCycle, an AI-powered healthcare claims solution, on June 11, 2026. It aims to reduce claim denials and expedite reimbursements by addressing issues pre-submission. The soluti...on integrates AI automation, workflow intelligence, and analytics to enhance revenue cycle management, focusing on eligibility verification, prior authorization, and claims validation.
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TTEC has launched VeriCycle, an AI-powered platform for healthcare claims validation. The solution aims to reduce preventable denials and improve revenue cycle efficiency by identifying eligibility m...ismatches and coding discrepancies before submission. VeriCycle integrates AI-driven automation and analytics to enhance claims processing and accelerate reimbursements.
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TTEC has launched TTEC VeriCycle, an AI-powered solution for healthcare claims management. It aims to reduce claim denials and accelerate reimbursement by identifying issues before submission. The so...lution integrates AI with healthcare expertise to enhance revenue cycle management functions, including claims validation and denial prevention.
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TTEC has launched TTEC Titan, an AI-powered security platform designed to enhance security for remote customer experience operations and distributed contact center workforces. The platform offers AI-...powered threat detection, real-time monitoring, fraud prevention, and compliance management, addressing critical challenges in securing remote environments while maintaining business continuity and workforce flexibility. TTEC Titan is available globally to new and existing clients.
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TTEC has launched TTEC Titanâ„¢, an AI-powered security platform designed to secure remote customer experience operations and distributed contact center workforces. The platform offers AI-powered thr...eat detection, real-time behavioral monitoring, fraud prevention, and compliance management, ensuring secure and resilient remote CX operations. TTEC Titanâ„¢ is available globally to new and existing clients.
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TTEC and the European Customer Contact Alliance (ECCA) released the "Visionary Voices" report, highlighting a shift in contact center sales strategies in Europe. The research emphasizes sales through... service, leveraging AI and data for real-time assistance, and expanding the commercial role of contact centers across the customer lifecycle. The report is based on industry research and focus groups with leaders from various sectors.
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TTEC, in collaboration with the European Customer Contact Alliance (ECCA), released a report titled "Visionary Voices" that explores evolving sales strategies in European contact centers. The researc...h highlights a shift towards service-led sales, emphasizing the use of AI and data for real-time assistance and insights while maintaining human-led selling for complex decisions. The report is based on industry research and focus groups with leaders from various sectors.
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TTEC Digital integrates legacy contact center technology with enterprise AI, enhancing customer experience capabilities.

TTEC Digital has launched AI Gateway, a new software solution that integrates modern AI capabilities with legacy contact center systems. This solution allows clients to deploy and scale AI without ma...jor system overhauls, supporting connections with leading AI and CX platforms like Amazon, Google, Microsoft, and Salesforce. Early adopters report significant ROI and customer satisfaction improvements.
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TTEC Digital has introduced AI Gateway, a solution designed to modernize legacy call centers. This new offering aims to enhance customer experience by integrating advanced AI capabilities, enabling s...eamless interactions and improved operational efficiency.
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TTEC Digital has launched new software to integrate AI with legacy contact center systems. This release aims to improve compatibility between modern AI tools and older infrastructure, optimizing work...flows and enhancing customer interactions without needing a complete system overhaul. The solution addresses the growing demand for AI-driven customer experience innovations while accommodating existing technologies.
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TTEC has launched Fin-TTEC, a new fintech-focused practice offering scalable, end-to-end operational support. This initiative integrates AI and human expertise to help fintech companies manage high-v...elocity growth effectively. The practice aims to enhance customer experience and operational efficiency.
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TTEC has launched Fin-TTEC, a new practice aimed at supporting fintech companies with scalable operations. This initiative addresses challenges such as revenue leakage and regulatory risks by integra...ting AI-driven solutions for customer lifecycle management. Fin-TTEC offers features like automated interaction analysis, AI-guided compliance, and modular integration to enhance fintech growth and efficiency.
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TTEC has launched Fin-TTEC, a new service aimed at addressing fintech challenges such as fraud prevention, customer churn, and regulatory compliance.

TTEC has launched Fin-TTEC, a specialized practice aimed at supporting fintech companies with scalable operations to manage rapid growth. Fin-TTEC offers solutions like automated interaction analysis..., AI-driven customer onboarding, and modular integration to reduce costs and ensure compliance. It serves fintech sectors including payments, lending, and digital banking, enhancing customer experiences and operational efficiency.
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TTEC Holdings, Inc. has expanded its AI-driven frontline performance ecosystem with TTEC RealSkill and TTEC Perform. This integrated solution enhances customer experience by bridging AI investments w...ith business outcomes, offering immersive simulations and AI-driven coaching. The platforms provide a unified skills framework, improving real-time frontline effectiveness and eliminating silos between learning and execution.
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TTEC Holdings, Inc. has expanded its AI-driven frontline performance ecosystem, featuring TTEC RealSkillTM and TTEC PerformTM, to enhance customer experience for over 100 enterprise clients and 25,00...0 agents globally. This integrated approach operationalizes AI across the associate lifecycle, improving associate retention by 12% and boosting Net Promoter Score by 23%, setting TTEC apart from fragmented AI solutions.
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TTEC Holdings Inc. has expanded its AI-driven frontline performance ecosystem with TTEC RealSkill and TTEC Perform. This integrated solution enhances associate proficiency and performance across glob...al contact centers by operationalizing AI from onboarding to real-time execution. The ecosystem supports over 100 enterprise clients and 25,000 agents, achieving significant improvements in retention, handle time, compliance, NPS, and sales conversion rates.
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TTEC released its 2026 CX Trends report, highlighting five key shifts in customer experience: mainstream adoption of agentic AI, the importance of tech stack clarity, precision in personalization, re...imagined empathy balancing AI and human interaction, and resilience to economic and workforce challenges. The report emphasizes integrating technology with human expertise for improved customer engagement.
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TTEC leverages AI-driven employee experience innovations to enhance operational efficiency and customer satisfaction. Tools like TTEC Perform and Addi AI have achieved significant sales growth and co...st reductions. TTEC's AI integration has uncovered $3.2M in revenue potential for clients and reduced coaching time by 53%. Despite a 3.8% revenue decline, TTEC's Q2 2025 results showed 12% EBITDA growth, validating its AI-centric strategy.
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TTEC Digital has joined Salesforce's Forward Deployed Engineering Partner Network to enhance the production use of Salesforce's Agentforce. This partnership aims to scale AI agent deployments in cust...omer experience solutions. TTEC Digital's involvement underscores Salesforce's focus on integrating AI into enterprise workflows, particularly in contact centers.
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TTEC Digital has joined Salesforce's Forward Deployed Engineering Partner Network to enhance AI-powered customer experiences. This partnership focuses on integrating AI with Salesforce's Agentforce, ...ensuring compliance and security for clients. It aims to facilitate the transition from pilot programs to full-scale deployment, emphasizing continuous optimization and innovation in customer experience transformations.
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TTEC Holdings has formed a strategic partnership with AWS to enhance its AI-first strategy. This collaboration aims to strengthen TTEC's digital customer experience offerings by leveraging AWS's clou...d capabilities.
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TTEC Digital has entered into a collaboration agreement with AWS to enhance its digital customer experience solutions. This partnership aims to leverage AWS's cloud capabilities to improve TTEC's ser...vice offerings.
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TTEC Digital and AWS have entered a strategic collaboration to enhance Amazon's capabilities. This partnership aims to leverage AWS's cloud technology to improve customer experience solutions provide...d by TTEC Digital.
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TTEC Digital and AWS have partnered to enhance AI-driven customer experience solutions. This collaboration aims to leverage AWS's cloud capabilities with TTEC Digital's expertise in customer experien...ce to offer advanced AI solutions for businesses.
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TTEC has entered into a strategic collaboration agreement with Amazon, enhancing its digital customer experience offerings.

TTEC has entered a strategic collaboration with Amazon Web Services (AWS) to boost the adoption of Amazon Connect. This partnership aims to enhance customer experiences with AI-powered support and re...duce the complexity of implementing new technologies. TTEC's expertise in Amazon Connect strengthens its leadership in customer experience solutions.
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TTEC Digital has entered a strategic collaboration agreement with AWS to enhance Amazon Connect adoption. The partnership focuses on AI-driven customer experience solutions, including intelligent sel...f-service, agent assist, and modernizing legacy contact centers. This collaboration aims to simplify AI deployment, reduce costs, and accelerate transformation using TTEC's extensive contact center expertise and AWS's product team collaboration.
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TTEC has partnered with AWS to enhance its customer experience solutions. This collaboration aims to leverage AWS's cloud technology to improve TTEC's digital CX offerings, enabling more efficient an...d scalable customer service solutions.
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Google Cloud and TTEC Digital have partnered to enhance AI capabilities in government services, leveraging cloud technology to improve digital customer experiences.

TTEC Digital has partnered with VoxEQ to integrate real-time voice biometrics into its SmartApps Cloud platform, enhancing fraud prevention for financial services. This collaboration aims to improve ...caller identity verification and reduce fraud through AI-powered voice bio-signal analysis, offering a scalable solution that protects all callers without storing personal data.
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TTEC Digital and VoxEQ have formed a partnership to integrate real-time voice biometrics into TTEC's SmartApps Cloud platform. This collaboration aims to enhance fraud prevention for financial servic...es by using AI-powered voice bio-signal intelligence. The integration promises to reduce average handle time and improve caller protection without storing personal data.
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Percepta, a joint venture between TTEC and Ford, celebrates 25 years of enhancing automotive customer experience. Operating in 13 countries, Percepta leverages TTEC's digital CX infrastructure to del...iver personalized, seamless interactions. The company continues to innovate in smart mobility and connected vehicles, aiming to meet evolving industry demands.
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TTEC's Special Committee has completed its review of CEO Kenneth Tuchman's proposal to acquire remaining company shares at $6.85 each. The committee, with advisors Rothschild & Co and Skadden, Arps, ...remains open to engaging on a definitive transaction but notes no current obligation for non-affiliated stockholders to act.
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TTEC reported a 7.1% decline in Q1 2026 revenue to $496.2 million, with a GAAP net loss per share of $0.11. Despite the revenue drop, TTEC reaffirmed its full-year 2026 guidance, projecting revenue o...f $2,030 million and adjusted EBITDA of $230 million. The company highlighted recent client wins and a growing pipeline, emphasizing its focus on AI-driven customer experience solutions.
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TTEC has scheduled the release of its first-quarter 2026 financial results and will host a webcast to discuss the earnings.

TTEC Holdings, Inc. will release its earnings results on May 7, 2026, followed by a webcast conference call on May 8, 2026. This announcement underscores TTEC's commitment to financial transparency a...nd provides stakeholders with insights into the company's performance and strategic direction.
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TTEC Holdings reported Q4 earnings of $0.47 per share, surpassing the Zacks Consensus Estimate of $0.39. Revenues reached $569.96 million, exceeding expectations by 11.65%. This marks a positive earn...ings surprise of 22.08%. Despite these results, TTEC shares have declined 40.8% year-to-date. The company's earnings outlook remains a key focus for investors.
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TTEC reported its financial results for Q4 and full year 2025, with a slight revenue increase in Q4 to $570 million. The company faced a net loss due to a $205.4 million goodwill impairment. Full-yea...r revenue decreased by 3.2% to $2.137 billion. TTEC's outlook for 2026 includes a focus on CX innovation and client relationships, aiming for increased EBITDA and reduced debt.
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TTEC reported its financial results for Q4 and the full year 2025, with a slight revenue increase in Q4 to $570 million. The company faced a net loss of $170.5 million due to a significant non-cash g...oodwill impairment. Despite this, TTEC achieved a positive adjusted EBITDA of $62.2 million. For the full year, revenue was $2.137 billion, with a net loss of $185.1 million. TTEC outlined its financial outlook for 2026, focusing on profitability and margin expansion.
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TTEC Holdings reported Q4 earnings of $0.47 per share, surpassing estimates of $0.39. Revenue reached $569.96 million, exceeding expectations by 11.65%. Despite the earnings beat, TTEC shares have de...clined 40.8% this year. The company's earnings outlook remains crucial for future stock performance.
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TTEC announced it will release its fourth quarter and full year 2025 earnings results on February 26, 2026, followed by a live webcast and conference call on February 27, 2026.

TTEC reported its third quarter 2025 financial results, with revenue of $519.1 million and a net loss of $11.1 million. The company highlighted the addition of significant new clients and expanded re...lationships in its TTEC Engage and TTEC Digital segments. TTEC also extended its credit facility term to November 2027. Despite a decline in profitability, the company remains optimistic about future growth driven by AI-enabled CX solutions.
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TTEC reported a second-quarter 2025 revenue of $513.6 million, with a net loss of $6.7 million. The company highlighted improvements in growth and margins, driven by AI-enabled CX solutions. TTEC Dig...ital and TTEC Engage segments showed varied performance, with TTEC Digital seeing a slight revenue decrease and TTEC Engage improving operational income. The company updated its full-year 2025 revenue outlook.
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TTEC Holdings reported Q2 2025 earnings with a revenue decline of 3.8% to $514 million, but exceeded profit forecasts through cost efficiencies. The company is transitioning to AI-driven customer exp...erience solutions, enhancing operational efficiency, client integration, and talent optimization. Despite a significant debt load, TTEC aims to leverage high-margin AI contracts for growth, positioning itself competitively in the CX market.
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TTEC Holdings Inc. reported a Q2 loss of $8 million, equating to a loss of 17 cents per share. Adjusted earnings were 22 cents per share, with revenue at $513.6 million. The company projects full-yea...r earnings between 95 cents and $1.20 per share and revenue between $2.06 billion and $2.11 billion.
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TTEC reported its second-quarter 2025 financial results, with revenue of $513.6 million and a net loss of $6.7 million. The company highlighted a strategic focus on AI-enabled customer experience sol...utions, noting improvements in growth and margins. TTEC Digital and TTEC Engage segments showed varied performance, with Engage experiencing a revenue decline. The company updated its full-year 2025 revenue outlook, reflecting positive foreign exchange impacts.
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TTEC Holdings has appointed Chris Brown as the new president of TTEC Digital, succeeding Dave Seybold. Brown, who has been with TTEC since 2015, will lead the global strategy and operations for TTEC ...Digital. His experience includes strategic partnerships and corporate development, making him a key figure in the company's growth.
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TTEC Holdings announced the departure of David Seybold as CEO of TTEC Digital, effective April 30, 2026. Christopher J. Brown has been appointed as President of TTEC Digital, bringing over 20 years o...f experience in digital transformation. Brown's appointment includes a comprehensive compensation package, and he is expected to drive TTEC Digital forward with his strategic vision.
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TTEC Holdings Inc. has appointed Chris Brown as the president of TTEC Digital, succeeding Dave Seybold. Brown, who joined TTEC in 2015, will oversee global strategy and operations. He brings extensiv...e experience in technology and services, including roles at UBS and Mercer. TTEC Chairman Ken Tuchman praised Brown's leadership and strategic partnership skills.
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TTEC appointed Christopher J. Brown as President of TTEC Digital, effective immediately. David J. Seybold will depart as CEO of TTEC Digital on April 30, 2026, to pursue other opportunities.

TTEC Holdings has announced a leadership transition at TTEC Digital, appointing Chris Brown as the new president. Brown succeeds Dave Seybold, who will depart on April 30. Brown, with a strong backgr...ound in strategic partnerships and corporate development, aims to drive TTEC Digital's growth and strategy. He will report directly to TTEC Chairman and CEO Ken Tuchman.
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TTEC Holdings Inc. appointed Thomas Monaghan as president of Percepta, succeeding Karen Gurganious. Monaghan, previously Senior Vice President of Global Operational Excellence at TTEC, will transitio...n into his new role with Gurganious's support through early 2026.
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TTEC has been recognized as a Major Contender in healthcare customer experience management by Everest Group, highlighting its significant capabilities and influence in the sector.

TTEC has been recognized as a Major Contender in the 2026 Everest Group Healthcare CXM Intelligent Operations PEAK Matrix Assessment. This acknowledgment highlights TTEC's investment in AI-enabled cu...stomer experience management and its expertise in healthcare, focusing on improving patient and member interactions through technology and human-centered services.
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TTEC has been certified as a Great Place to Work for 2026, recognized in 15 countries. This certification underscores TTEC's commitment to creating a supportive, inclusive, and growth-oriented workpl...ace, based on employee feedback. The company emphasizes employee wellbeing, diversity, and recognition, fostering a culture that enhances employee satisfaction and performance.
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TTEC has achieved the Great Place to Work Certification in 15 countries, including a first-time certification in South Africa. This recognition is based on employee feedback and reflects TTEC's commi...tment to fostering a supportive and inclusive work environment. The certification underscores TTEC's strategy of investing in employee growth and engagement across its global operations.
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TTEC has earned the Great Place to Work Certification in 15 countries, including a first-time certification in South Africa. This recognition is based on employee feedback and reflects TTEC's commitm...ent to fostering a supportive and inclusive workplace culture.
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TTEC has earned the Great Place to Work Certification in 15 countries, based on employee feedback from the Trust Index survey. This recognition highlights TTEC's commitment to creating a supportive a...nd inclusive work environment, enhancing employee engagement and retention across its global operations.
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TTEC won seven Stevie Awards for its AI-driven customer experience and sales excellence. The company received three Gold, one Silver, and three Bronze awards, recognizing its innovation in AI-enabled... training, advanced hiring, complex enterprise sales, and global CX delivery. These awards highlight TTEC's strategy of combining AI solutions with human expertise to achieve measurable outcomes.
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TTEC won seven Stevie Awards for its AI-driven customer experience innovations, including three Gold, one Silver, and three Bronze awards. Recognized areas include AI-enabled training, advanced hirin...g, and global CX delivery. The awards highlight TTEC's leadership in integrating AI with human expertise to enhance customer service and sales performance.
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TTEC won multiple Stevie Awards, including three Gold, one Silver, and three Bronze, for its AI-driven customer solutions. The awards highlighted TTEC's Learning Wizard Suite, an AI-powered training ...platform, and recognized individual employees for sales excellence. These accolades underscore TTEC's leadership in integrating AI with customer service to enhance performance and adaptability.
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TTEC won seven Stevie Awards for its AI-driven customer experience and sales excellence. The company received three Gold, one Silver, and three Bronze awards. Key recognitions include AI-enabled trai...ning, advanced hiring, and global CX delivery. The awards highlight TTEC's innovative AI solutions and leadership in customer service.
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TTEC won seven Stevie Awards, including three Gold, one Silver, and three Bronze, for innovations in AI-driven customer experience and sales excellence. The awards recognize TTEC's advancements in AI...-enabled training, hiring, enterprise sales, and global CX delivery, highlighting their leadership in integrating AI with human expertise to achieve measurable outcomes.
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TTEC won seven Stevie Awards for its AI-driven customer experience and sales solutions. The company received three Gold, one Silver, and three Bronze awards for innovations in AI-enabled training, sa...les excellence, and global CX delivery. This recognition highlights TTEC's strategy of integrating intelligent technology with human expertise to achieve measurable outcomes.
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TTEC Digital has received dual honors from Google Cloud, earning a Public Sector Partner Expertise Badge for Customer Engagement and completing the Google Partner Development Sprint for Data and Anal...ytics. These achievements highlight TTEC Digital's capability to enhance public sector customer engagement using data-driven AI solutions.
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TTEC Digital has earned a Google Public Sector Partner Expertise Badge for Customer Engagement and completed the Google Partner Development Sprint for Data and Analytics. These achievements highlight... TTEC Digital's ability to enhance public sector customer engagement through data-driven AI solutions using Google Cloud.
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TTEC has been recognized as an Enterprise Innovator in the HFS Research Travel and Hospitality Service Provider Ecosystem, 2025 report. This accolade highlights TTEC's role in delivering AI-powered, ...human-centered CX solutions tailored for the travel and hospitality sector. The report praises TTEC's impact on client outcomes, including significant financial returns for global travel brands through AI-driven innovations.
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TTEC was recognized as an Enterprise Innovator by HFS Research in its 2025 report on the Travel and Hospitality Service Provider Ecosystem. The report highlights TTEC's AI-powered, human-centered CX ...solutions and its ability to deliver end-to-end experience transformation. TTEC's innovations, such as AI-enabled servicing and multilingual support, are credited with driving significant business outcomes for clients in the travel and hospitality sector.
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TTEC won a Gold Award at the Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite, an AI-powered learning design ecosystem. This suite accelerates learning design, ensuring ...quality through a human-in-the-loop approach and delivering measurable business impact. The award highlights TTEC's innovation in AI-driven learning solutions.
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TTEC Digital has been recognized as a Leader and Star Performer in the 2025 Everest Group PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises. This accolade highligh...ts TTEC Digital's capability in delivering AI-enabled customer experience transformation, driving revenue growth, and enhancing operational efficiency for clients.
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TTEC Digital has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year for its excellence in innovation and implementation of customer solutions using Microsoft technology. This re...cognition highlights TTEC Digital's commitment to AI-enabled customer experience solutions and marks its 10th consecutive membership in the Microsoft Inner Circle for AI Business Solutions.
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TTEC Digital has been recognized by Microsoft as a member of the 2025-2026 Microsoft AI Business Solutions Inner Circle. This accolade highlights TTEC Digital's exceptional sales achievements and inn...ovation in AI-enabled customer experience solutions. The recognition underscores TTEC's collaboration with Microsoft and its commitment to transforming business outcomes through AI.
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TTEC Earns Global Recognition for Employee Experience Excellence in 2025 - GuruFocus

TTEC Holdings, Inc. has re-domiciled from Delaware to Texas, effective May 22, 2026. This legal change involves a new Texas certificate of formation and bylaws, but does not alter TTEC's business ope...rations, management, or Nasdaq listing. Existing shares and equity awards automatically converted to Texas equivalents without affecting shareholder rights.
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TTEC announced a significant expansion of its operations in Egypt following the 2025 Global Offshoring Summit. The company signed an MOU with Egypt's ITIDA to scale its Cairo operations, planning to ...add 3,500 employees by 2029. This expansion will enhance TTEC's ability to deliver AI-enhanced customer experience services and establish Cairo as a global hub for digital services.
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TTEC announced that its founder and CEO, Kenneth Tuchman, has decided not to pursue his proposal to take the company private due to market conditions. The Board expressed confidence in TTEC's continu...ed success as a public company.
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TTEC announced that its founder and CEO, Kenneth Tuchman, has decided not to proceed with his proposal to take the company private due to market conditions. The Board expressed confidence in TTEC's c...ontinued success as a public company.
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