Latest Product Updates and Feature Enhancements on TTEC
Fast-Forward to 2026: TTEC Reveals the Next Big Shifts in Customer Experience
TTEC released its 2026 CX Trends report, highlighting five key shifts in customer experience: mainstream adoption of agentic AI, the importance of tech stack clarity, precision in personalization, re...imagined empathy balancing AI and human interaction, and resilience to economic and workforce challenges. The report emphasizes integrating technology with human expertise for improved customer engagement.
TTEC's Employee Experience Innovation: A Strategic Engine for Sustained Growth in the AI ...
TTEC leverages AI-driven employee experience innovations to enhance operational efficiency and customer satisfaction. Tools like TTEC Perform and Addi AI have achieved significant sales growth and co...st reductions. TTEC's AI integration has uncovered $3.2M in revenue potential for clients and reduced coaching time by 53%. Despite a 3.8% revenue decline, TTEC's Q2 2025 results showed 12% EBITDA growth, validating its AI-centric strategy.
TTEC Expands Global Digital Literacy Efforts with UK Launch of Digital Dev Academy - Kilgore News Herald
TTEC Holdings Inc. has launched the Digital Dev Academy in the UK to enhance digital literacy and workforce readiness. This initiative offers hands-on training in Microsoft's Power Platform, targetin...g students aged 1619. The program aims to bridge the UK's digital skills gap by equipping young people with app development skills, fostering technological curiosity, and supporting TTEC's broader corporate social responsibility goals.
TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud | TTEC
TTEC Digital has partnered with VoxEQ to integrate real-time voice biometrics into its SmartApps Cloud platform, enhancing fraud prevention for financial services. This collaboration aims to improve ...caller identity verification and reduce fraud through AI-powered voice bio-signal analysis, offering a scalable solution that protects all callers without storing personal data.
TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud
TTEC Digital and VoxEQ have formed a partnership to integrate real-time voice biometrics into TTEC's SmartApps Cloud platform. This collaboration aims to enhance fraud prevention for financial servic...es by using AI-powered voice bio-signal intelligence. The integration promises to reduce average handle time and improve caller protection without storing personal data.
Percepta Celebrates 25 Years of Transforming Automotive Customer Experience | TTEC
Percepta, a joint venture between TTEC and Ford, celebrates 25 years of enhancing automotive customer experience. Operating in 13 countries, Percepta leverages TTEC's digital CX infrastructure to del...iver personalized, seamless interactions. The company continues to innovate in smart mobility and connected vehicles, aiming to meet evolving industry demands.
TTEC, Zendesk Team Up to Deliver Full-Stack, AI-Driven Customer Experience Solutions
TTEC has expanded its strategic partnership with Zendesk to deliver end-to-end, AI-driven customer experience solutions. TTEC will act as a full-stack delivery and implementation partner for the Zend...esk platform, integrating its Amazon Connect capabilities to help clients accelerate digital transformation and achieve measurable CX outcomes.
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer ...
TTEC has expanded its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. The collaboration integrates Zendesks AI capabilities with TTECs CX technology an...d managed services, aiming to accelerate digital transformation for enterprise clients and improve customer engagement across digital channels.
TTEC's Special Committee has completed its review of CEO Kenneth Tuchman's proposal to acquire remaining company shares at $6.85 each. The committee, with advisors Rothschild & Co and Skadden, Arps, ...remains open to engaging on a definitive transaction but notes no current obligation for non-affiliated stockholders to act.
TTEC reported its third quarter 2025 financial results, with revenue of $519.1 million and a net loss of $11.1 million. The company highlighted the addition of significant new clients and expanded re...lationships in its TTEC Engage and TTEC Digital segments. TTEC also extended its credit facility term to November 2027. Despite a decline in profitability, the company remains optimistic about future growth driven by AI-enabled CX solutions.
TTEC Announces Second Quarter 2025 Financial Results | TTEC
TTEC reported a second-quarter 2025 revenue of $513.6 million, with a net loss of $6.7 million. The company highlighted improvements in growth and margins, driven by AI-enabled CX solutions. TTEC Dig...ital and TTEC Engage segments showed varied performance, with TTEC Digital seeing a slight revenue decrease and TTEC Engage improving operational income. The company updated its full-year 2025 revenue outlook.
TTEC Holdings Inc. reported a Q2 loss of $8 million, equating to a loss of 17 cents per share. Adjusted earnings were 22 cents per share, with revenue at $513.6 million. The company projects full-yea...r earnings between 95 cents and $1.20 per share and revenue between $2.06 billion and $2.11 billion.
TTEC Holdings reported Q2 2025 earnings with a revenue decline of 3.8% to $514 million, but exceeded profit forecasts through cost efficiencies. The company is transitioning to AI-driven customer exp...erience solutions, enhancing operational efficiency, client integration, and talent optimization. Despite a significant debt load, TTEC aims to leverage high-margin AI contracts for growth, positioning itself competitively in the CX market.
TTEC Announces Second Quarter 2025 Financial Results
TTEC reported its second-quarter 2025 financial results, with revenue of $513.6 million and a net loss of $6.7 million. The company highlighted a strategic focus on AI-enabled customer experience sol...utions, noting improvements in growth and margins. TTEC Digital and TTEC Engage segments showed varied performance, with Engage experiencing a revenue decline. The company updated its full-year 2025 revenue outlook, reflecting positive foreign exchange impacts.
Awards, Recognitions, and Industry Achievements of TTEC
TTEC Digital recognized as the 2025 Microsoft Dynamics 365
TTEC Digital has been awarded the 2025 Microsoft Dynamics 365 Service Partner of the Year for its excellence in innovation and implementation of customer solutions using Microsoft technology. This re...cognition highlights TTEC Digital's commitment to AI-enabled customer experience solutions and marks its 10th consecutive membership in the Microsoft Inner Circle for AI Business Solutions.
TTEC Digital achieves 2025-2026 Microsoft AI Business Solutions Inner Circle award
TTEC Digital has been recognized by Microsoft as a member of the 2025-2026 Microsoft AI Business Solutions Inner Circle. This accolade highlights TTEC Digital's exceptional sales achievements and inn...ovation in AI-enabled customer experience solutions. The recognition underscores TTEC's collaboration with Microsoft and its commitment to transforming business outcomes through AI.
TTEC Digital wins Cisco Reimagine Customer Experiences Partner ...
TTEC Digital has been recognized by Cisco for reimagining customer experiences, highlighting their successful partnership and expertise in customer experience solutions.
TTEC Expands Ops in Egypt Following Global Offshoring Summit Engagement
TTEC announced a significant expansion of its operations in Egypt following the 2025 Global Offshoring Summit. The company signed an MOU with Egypt's ITIDA to scale its Cairo operations, planning to ...add 3,500 employees by 2029. This expansion will enhance TTEC's ability to deliver AI-enhanced customer experience services and establish Cairo as a global hub for digital services.
TTEC Provides Update on Potential Take Private Transaction | TTEC
TTEC announced that its founder and CEO, Kenneth Tuchman, has decided not to pursue his proposal to take the company private due to market conditions. The Board expressed confidence in TTEC's continu...ed success as a public company.
TTEC Provides Update on Potential Take Private Transaction
TTEC announced that its founder and CEO, Kenneth Tuchman, has decided not to proceed with his proposal to take the company private due to market conditions. The Board expressed confidence in TTEC's c...ontinued success as a public company.
