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Compare Tidio live chat vs ProProfs Chat

Comparison Summary

For Tidio live chat vs ProProfs Chat comparison, Our AI algorithm looked at 1792 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tidio live chat and ProProfs Chat to solve their respective business needs.

Pros and cons of Tidio live chat and ProProfs Chat

Tidio live chat is more suited to businesses that require Helpdesk Management with Website and Engagement Management with Website where as ProProfs Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

logo Tidio live chat

Focus area

Software Failure Risk

  • low

logo ProProfs Chat

Focus area

ProProfs Chat is better than Tidio live chat for

Software Failure Risk

  • low

About

Tidio Live Chat | Free Livechat Solution

proprofs.com: Live Chat Software for a Delightful Customer Experience

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

27

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


generation of new leads


communication management

sending & publishing communications


contact list management


training & onboarding


referral management


conversion management


workflow management




content management


knowledge management


customer feedback management

measuring customer satisfaction




social media management


loyalty management



rating and review management


relationship management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • See 6 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more
  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting