Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
USAN: Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.
Introducing Tenfold and USAN
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas USAN, Alvaria, Opus Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
USAN focuses on Engagement Management, Sales Call Management with Phone Calls, Customer Feedback Management with Review Sites, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and USAN: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
How efficiently Does Tenfold manage your Engagement Management?
"...Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities...." Peer review by Hannah Lawson, Senior Business Account Manager, Wayfair
How does Tenfold facilitate Helpdesk Management?
"...Tenfold helps me save time by auto logging my calls, and helps me with an efficient interface where I can dial, write notes, select appropriate opportunities/leads/contacts when making these activities...." Peer review by Luis Miguel Saucedo, SMB Sales | Digital Partnerships US and LATAM, WP Engine
What makes Tenfold ideal for Workflow Management?
"...Complete context at your reps fingertips Streamline case management and data capture workflow Increase Productivity Click to Call Automatically log..." Peer review
USAN in Action: Unique Activities
What benefits does USAN offer for Sales Call Management?
"...Agent Desktop allows agents to receive, make, and manage calls on Amazon Connect and supports configurable tabs with context-aware content and embedded websites...." USAN Announces Contact Suite for Amazon Connect
What solutions does USAN provide for Customer Feedback Management?
"...Metaphor Contact Center is an omni-channel contact center in the cloud that helps with profitability and customer satisfaction by optimizing your contact center workforce...." Peer review
How can USAN optimize your Contact List Management Workflow?
"...Web chat capabilities include: Access to website visitor data with full customer history and order details...." USAN Adds Omnichannel to Amazon Connect
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Manage risk
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Improve navigation
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Improve visibility
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Increase customer life time value
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Improve internal communications
- See 7 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | USAN | |
|---|---|---|
| Peer score | 4.6 | 4.0 |
| Peer insights | 3296 | 694 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Insurance 16.0%
Retail 16.0%
Utilities 16.0%
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| SMB and Mid-Market | 57.0% | 0.0% |
| Enterprise | 43.0% | 0.0% |
| Pricing | Tenfold |
News
Latest USAN news
USAN Launches Evolve 90 Managed Services in AWS Marketplace
USAN has launched Evolve 90, a 90-day managed services program for contact center migrations, now available in AWS Marketplace. This program aims to reduce migration risks and accelerate time-to-value for Amazon Connect Customer users, offering structured support and ongoing optimization.