Tenfold vs. know’N’act: Comparing Best Customer Experience Management Solutions 2026

Overview: Tenfold and know’N’act as Customer Experience Management Category solutions.

Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.

know’N’act: Knownact operates through independent modules, seamlessly integrated. A unified customer experience is skillfully delivered by Know’N’act.

This comparison of Tenfold vs. know’N’act draws on 3436 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Tenfold supports Salesforce adoption and workflow automation, Admissions call workflow automation, Call center productivity improvement, Sales analytics and coaching enablement, etc.

know’N’act supports Real-time customer feedback collection, Customer feedback management, Real-time menu feedback collection, Campus shuttle service feedback, etc.

Evidence shows that both products are used for Customer engagement, Student engagement.

Tenfold also covers Contact center optimization, Contact center productivity, Sales performance management.

know’N’act also covers Customer feedback management, Event management, Audience engagement, Feedback management, etc.

Top use cases: Tenfold vs know’N’act

Use cases tied to Tenfold and know’N’act from verified data sources. Click any use case for supporting evidences.

Tenfold know’N’act

Top Capabilities: Tenfold vs know’N’act

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Tenfold
Shared
know’N’act
Shared by both · Topics
Tenfold only
know’N’act only

Deployed Industries: Tenfold vs know’N’act

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Tenfold
Shared
know’N’act
Shared by both · Industries
Tenfold only
know’N’act only

Deployed Market Segments: Tenfold vs know’N’act

Share of peer evidence by company size for Tenfold and know’N’act. Each product segments add up to 100%. Click any segment for supporting evidence.

Tenfold 100%
know’N’act 100%

Tenfold and know’N’act: Best activities based on customer satisfaction

Tenfold in Action: Unique Activities

What solutions does Tenfold provide for Engagement Management?
Tenfold Engagement Management simplifies customer interactions by providing tools for efficient call logging, click-to-dial functionality, and automated follow-up scheduling. This system improves sales team productivity by ensuring consistent record-keeping and timely follow-up actions. However, Tenfold's automated task creation feature has limited customization options for task titles.
"...We have more call notes than we've ever had and follow up has improved...." Peer review by Daniel Pobst
What solutions does Tenfold provide for Helpdesk Management?
Tenfold is a call center management solution that helps connect calls to Salesforce and keeps track of agent statistics. It helps call centers by automatically logging calls, organizing calls, and tracking call data. However, Tenfold sometimes inaccurately records the duration of calls.
"...This also helps us with call stat contests we do as a sales division...." Peer review by Verified Reviewer, Apparel & Fashion, 501-1000 employees, Apparel & Fashion
How does Tenfold facilitate Workflow Management?
Tenfold enhances workflow efficiency by automating tasks. It integrates with Salesforce, streamlining data capture and providing relevant information to agents. This results in increased productivity and a smoother sales process.
"...Overall it creates a more effective workflow for the team...." Peer review by Carlos Roman, Director, eCommerce/B2B Development, PushToCart.com
What makes Tenfold ideal for Contact List Management?
Tenfold helps users manage their contact lists more effectively. It automatically adds contacts, records call details, and makes it easy to call contacts directly from a list. Tenfold does not update contact information in some CRM systems.
"...Tenfold's click to call makes staying in contact with my customers much easier!..." Peer review by Tiffany Paiz, Information Technology and Services

know’N’act in Action: Unique Activities

How can know’N’act optimize your Customer Feedback Management Workflow?
Knownact provides real-time alerts to businesses when customers submit feedback. It allows businesses to tailor their responses to customer feedback. Knownact helps businesses understand customer opinions and react to feedback.
"...Real-time alerts via text, email and push notifications , individualized for each location or department, when customers submit their feedback...." know'N'act