know’N’act Overview

know'N'act leverages real-time data to identify which shoppers are most likely to engage with mobile offers, enhancing targeted marketing strategies. This capability allows businesses to tailor promotions effectively, maximizing engagement and conversion rates. By focusing on consumer behavior insights, know'N'act offers a competitive edge in customer interaction and personalized marketing.

Use Cases

Customers recommend Social Media Analytics, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using know’N’act.

Other use cases:

  • Customer Feedback Management
  • International Marketing
  • Redemption Management
  • Promotion Management
  • Discount Management
  • Offer Management
  • Customise Loyalty Program
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using know’N’act.

Other priorities:

  • Increase Sales & Revenue
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know’N’act Use-Cases and Business Priorities: Customer Satisfaction Data

know’N’act works with different mediums / channels such as Offline. and On Premises.

know’N’act's features include Dashboard, and Alerts: Popups & Notifications. and know’N’act support capabilities include 24/7 Support, Chat Support, Email Support, etc. also know’N’act analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Rich analytics and a reporting dashboard help businesses manage campaigns, track feedback and take appropriate action based on real-time data...." know'N'act
"...Mayuri needed an effective way in which to engage customers and gain insight into Read more. ..." know'N'act
"...Rich analytics and a reporting dashboard help businesses manage campaigns, track feedback and take appropriate action based on real-time data...." know'N'act

know’N’act, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Knownact operates through independent modules, seamlessly integrated. A unified customer experience is skillfully delivered by Know’N’act.

know’N’act Customer wins, Customer success stories, Case studies

What benefits does know’N’act offer for Social Media Analytics?

How does know’N’act facilitate Engagement Management?

What solutions does know’N’act provide for Campaign Management?

How does know’N’act address your Customer Feedback Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well know’N’act solved their Customer Experience Management needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

MOD Pizza - Restaurants - Large

Seattle, USA

MOD Pizza switched to know'N'act to improve customer satisfaction. The platform replaced an older SMS system, offering more flexibility and customization. MOD uses know'N'act to identify store issues..., escalate alerts, and route feedback directly to leadership. Customer response rates increased, and managers can now address concerns before customers leave. MOD Pizza strengthened its customer service and operational oversight with know'N'act.

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Mayuri - Food & Beverages - Small

Redmond, USA

Mayuri uses know'N'act to collect real-time customer feedback. Staff get instant alerts so they can fix problems fast. The coupon system helps bring customers back and boost revenue. Hundreds of cust...omers now share feedback, building stronger relationships. Mayuri sees happier customers and better business results.

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Intermec (Honeywell) - Consumer Electronics - Large

Everett, USA

Intermec used know'N'act to make their partner and customer events more interactive. The marketing team captured real-time feedback and responded instantly to attendees. They used sweepstakes feature...s to boost engagement and excitement. This led to a stronger events program and deeper relationships with customers and partners. Intermec rolled out the improved program across more events.

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Seattle Art Museum (SAM) - Entertainment - Medium

Seattle, USA

Seattle Art Museum used know'N'act to collect real-time guest feedback at their Diwali Ball event. The system let staff respond instantly to guest issues, improving satisfaction. SAM also ran a sweep...stakes to boost engagement. Automated reports gave SAM insights into audience perception. The museum built stronger relationships with guests using actionable data.

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Compass Group - Hospitality - Very Large

Chertsey, UK

know'N'act helped Compass Group collect real-time feedback from cafeteria customers using smartphones. Customers shared opinions on menu items, which were displayed instantly on large monitors. This ...transparency let management address issues right away. The result was improved customer experience and more accountable staff. The campaign increased customer satisfaction and operational efficiency.

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Microsoft Online Services Division (OSD) - Information Technology And Services - Very Large

Redmond, USA

Microsoft's Online Services Division used know'N'act to get instant feedback during presentations. The system let speakers see real-time audience reactions, minute by minute. This made audiences more... engaged and increased feedback rates. The solution became a benchmark for Microsoft and is now used across the division. know'N'act helped Microsoft improve audience engagement and participation.

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lightning

Peers used know’N’act for social media analytics and engagement management

know’N’act Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.50/5 ★

Read Reviews (16)
Custom Reports

4.30/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.50/5 ★

Read Reviews (16)
Custom Reports

4.30/5 ★

Read Reviews (17)

Software Failure Risk Guidance

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for know’N’act

Top Failure Risks for know’N’act

KnownAct, Inc. Profile

Company Name

KnownAct, Inc.

Company Website

http://www.knownact.com

HQ Location

14711 NE 29th Place, Suite 105, Bellevue, WA 98005, US

Employees

1-10

Social

Linkedin

Financials

SEED