Tenfold vs. ClearlyRated®: Comparing Best Customer Experience Management Solutions 2026

Overview: Tenfold and ClearlyRated® as Customer Experience Management Category solutions.

Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.

ClearlyRated®: ClearlyRated aids in finding top B2B service providers via verified client ratings and testimonials. It features satisfaction surveys, NPS scores, issue tracking, and integrates with existing CRM and ATS systems.

This comparison of Tenfold vs. ClearlyRated® draws on 3508 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Tenfold supports Salesforce adoption and workflow automation, Admissions call workflow automation, Call center productivity improvement, Sales analytics and coaching enablement, etc.

ClearlyRated® supports Client satisfaction measurement, Client feedback survey management, Client feedback collection and analysis, Candidate experience measurement, etc.

Evidence shows that both products are used for Customer engagement.

Tenfold also covers Contact center optimization, Contact center productivity, Sales performance management, Student engagement.

ClearlyRated® also covers Customer experience management, Employee engagement, Customer feedback management, Client feedback management, etc.

Top use cases: Tenfold vs ClearlyRated®

Use cases tied to Tenfold and ClearlyRated® from verified data sources. Click any use case for supporting evidences.

Tenfold ClearlyRated®

Top Capabilities: Tenfold vs ClearlyRated®

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Tenfold
Shared
ClearlyRated®
Shared by both · Topics
Tenfold only
ClearlyRated® only

Deployed Industries: Tenfold vs ClearlyRated®

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Tenfold
Shared
ClearlyRated®
Tenfold only
ClearlyRated® only

Deployed Market Segments: Tenfold vs ClearlyRated®

Share of peer evidence by company size for Tenfold and ClearlyRated®. Each product segments add up to 100%. Click any segment for supporting evidence.

Tenfold 100%
ClearlyRated® 100%

Tenfold and ClearlyRated®: Best activities based on customer satisfaction

Tenfold in Action: Unique Activities

Why is Tenfold the best choice for Engagement Management?
Tenfold Engagement Management simplifies customer interactions by providing tools for efficient call logging, click-to-dial functionality, and automated follow-up scheduling. This system improves sales team productivity by ensuring consistent record-keeping and timely follow-up actions. However, Tenfold's automated task creation feature has limited customization options for task titles.
"...We have more call notes than we've ever had and follow up has improved...." Peer review by Daniel Pobst
How does Tenfold facilitate Helpdesk Management?
Tenfold is a call center management solution that helps connect calls to Salesforce and keeps track of agent statistics. It helps call centers by automatically logging calls, organizing calls, and tracking call data. However, Tenfold sometimes inaccurately records the duration of calls.
"...Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren t being targeted enough...." Peer review by Hannah Lawson, Senior Business Account Manager, Wayfair
What Are the key features of Tenfold for Workflow Management?
Tenfold enhances workflow efficiency by automating tasks. It integrates with Salesforce, streamlining data capture and providing relevant information to agents. This results in increased productivity and a smoother sales process.
"...Ever since we integrated with Tenfold and our ActivePBX Hosted Phone System, my sales workflow has become silky smooth...." Peer review by Gianni D'Alerta, ActivePBX, ActivePBX
How can Tenfold optimize your Contact List Management Workflow?
Tenfold helps users manage their contact lists more effectively. It automatically adds contacts, records call details, and makes it easy to call contacts directly from a list. Tenfold does not update contact information in some CRM systems.
"...You need to know everything that has been said to a customer in the past so you can support them appropriately and meet their expectations...." Peer review by Joel Brache, Senior Technologist, OneStrand

ClearlyRated® in Action: Unique Activities

How does ClearlyRated® facilitate Customer Feedback Management?
ClearlyRated helps B2B service providers measure client satisfaction using the Net Promoter Score (NPS). The platform facilitates gathering and analyzing feedback to improve service quality and build a positive online reputation. ClearlyRated also provides tools to track NPS scores over time, enabling companies to set goals and implement specific initiatives to improve their performance.
"...We now track our NPS score year after year, and set goals to improve our score with specific, actionable initiatives...." Peer review by Anne D, President
Why is ClearlyRated® the best choice for Rating And Review Management?
ClearlyRated gathers client ratings and reviews to measure B2B service excellence. This platform validates and verifies ratings, providing credible and objective insights for clients to choose service providers. It also allows service providers to build an online reputation based on validated client feedback.
"...Build online reputation with ClearlyRated.com - an online, ratings-based directory for B2B firms. ..." ClearlyRated.com: client ratings + online reputation for B2B firms

News

Latest ClearlyRated® news

Sparks Group Wins ClearlyRated's 2026 Best of Staffing Awards for Client & Talent Satisfaction

ClearlyRated's Best of Staffing Awards recognized Sparks Group for exceptional client and talent satisfaction in 2026. Sparks Group received high satisfaction scores from clients and candidates, significantly exceeding industry averages. ClearlyRated's CEO, Baker Nanduru, praised the award winners for their innovative service approaches in staffing and recruiting.

04/03/2026 - source