ClearlyRated®: Product updates, Customer stories, and Insights | 2026 Cuspera

ClearlyRated's NPS survey program helped Perkins & Co measure client satisfaction. 84% of clients rated Perkins 9 or higher out of 10. The firm used survey feedback to improve communication and set n...ew service standards. Positive feedback boosted team morale and reinforced a culture of service excellence. Perkins now uses client insights to drive internal change and enhance their brand strategy.
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ClearlyRated helped ABR Employment Services boost client satisfaction by 22 NPS points in 12 months. ABR used ClearlyRated’s survey and analytics platform to gather feedback and improve staffing solu...tions. The company automated client experience processes and used actionable data to reduce miscommunications. ABR achieved zero detractors in client feedback and won Best Of Staffing awards for 15 years. Their focus on technology and continuous improvement drove profitable growth in a tough market.
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ClearlyRated helped JA Del Río measure and improve client experience. Before, they had no way to track client feedback or Net Promoter Score. With ClearlyRated, they now survey clients quarterly and ...track NPS. Their NPS is 70.2, and they have a 4.6-star rating. They won the Best of Accounting Client Satisfaction Award twice and gained hundreds of new client testimonials. The platform brought in dozens of new business leads and improved client trust.
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ClearlyRated helped Herbein, an accounting firm, improve client experience with a survey and analytics platform. Herbein moved from manual surveys to ClearlyRated, gaining actionable feedback and a 9...3.4 NPS. The firm won a 5-Year Diamond Award for client satisfaction and achieved a 4.9-star rating. Survey insights led to a new HR advisory service, driving over 30% revenue growth in its first year. Herbein also used feedback to retain key clients and inform marketing and staffing decisions.
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Sterling Engineering used ClearlyRated and AviontéBOLD to grow their business. They wanted to turn strong client relationships into measurable growth. The integration helped them engage passive talen...t and reconnect with former clients. As a result, 90% of their business now comes from repeat clients. This shows the impact of client experience and staffing technology.
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Synergis used ClearlyRated’s survey program to improve client and consultant feedback. Before, they had no consistent way to get direct feedback. With ClearlyRated, they launched strong communication... campaigns and used real-time dashboards. Their client NPS reached 82%, and consultant NPS hit 66.4%. Synergis won the 15-Year Diamond Award for both client and talent satisfaction. They now use survey insights to boost retention and strengthen relationships.
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