ClearlyRated®: Use-Cases, Insights and Reviews | 2026 Cuspera

WithersRavenel used ClearlyRated's Client Feedback Tool to improve client satisfaction. After a project faced communication issues and delays, feedback scores dropped to 1.62 out of 6. The team acted... quickly, held meetings, and reset expectations with the client. Within a month, satisfaction scores jumped to 5.88. The firm now uses milestone feedback check-ins on every project to keep clients engaged and issues visible.
Show More..

SME used ClearlyRated's Client Feedback Tool to modernize its client feedback process, replacing outdated postcards. The firm launched a pilot program, integrating the tool with Deltek software and i...nvolving both project managers and administrative staff. SME achieved a Net Promoter Score of 82, with 83% of respondents as promoters and only one detractor out of 66. Survey response rates reached 30.6% across 290 surveys. The new system provided actionable feedback, improved service quality, and energized the team to expand the program company-wide.
Show More..

Neumann Monson Architects made client experience their top priority in a three-year strategic plan. They used the Client Feedback Tool to gather structured feedback during five design phases of each ...project. This approach advanced seven of their nine strategic objectives. The firm saw improved client experiences from 2015 to 2017, earning PSMJ Client Satisfaction Awards. Their team-wide CX initiative focused on building better partnerships and continuous improvement.
Show More..

Herbein used ClearlyRated to improve client feedback and boost client satisfaction. Before ClearlyRated, Herbein struggled with DIY surveys and data overload. With ClearlyRated, they tracked Net Prom...oter Score and gathered actionable feedback. They achieved a 93.4 NPS and a 4.9-star rating. The firm retained at-risk clients, launched new HR advisory services, and saw over 30% revenue growth in the first year of the new service. Herbein now uses survey insights to guide marketing, staffing, and service expansion.
Show More..

Apex Systems used ClearlyRated’s Talent Engagement NPS survey program to improve talent experience. They started with annual surveys in 2011, then moved to monthly and daily touchpoint-based feedback.... Integration with Bullhorn ATS automated survey deployment and enabled real-time feedback. Apex saw a 5% increase in NPS from consultants after integration. The program led to hundreds of positive reviews and multiple Best of Staffing awards.
Show More..

ClearlyRated helped Perkins & Co measure client satisfaction using NPS surveys. Perkins used the platform to gather feedback and identify both strengths and areas for improvement. 84% of clients rate...d Perkins 9 or higher out of 10. The firm used survey insights to update internal communication standards and drive cultural change. Positive feedback boosted team morale and reinforced a client-focused culture.
Show More..