Real-World Case Studies and Customer Success Stories with ClearlyRated®

ClearlyRated helped Herbein, an accounting firm, improve client experience with a survey and analytics platform. Herbein moved from manual surveys to ClearlyRated, gaining actionable feedback and a 9...3.4 NPS. The firm won a 5-Year Diamond Award for client satisfaction and achieved a 4.9-star rating. Survey insights led to a new HR advisory service, driving over 30% revenue growth in its first year. Herbein also used feedback to retain key clients and inform marketing and staffing decisions.
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ClearlyRated helped JA Del Río measure and improve client experience. Before, they had no way to track client feedback or Net Promoter Score. With ClearlyRated, they now survey clients quarterly and ...track NPS. Their NPS is 70.2, and they have a 4.6-star rating. They won the Best of Accounting Client Satisfaction Award twice and gained hundreds of new client testimonials. The platform brought in dozens of new business leads and improved client trust.
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ClearlyRated helped Perkins & Co launch an NPS survey program to measure client satisfaction. Before 2011, Perkins & Co had no reliable data on client experience. With ClearlyRated’s platform, they g...ained real-time feedback and improved internal processes. Perkins & Co won the Best of Accounting award for 10 years and achieved a 65 NPS. The firm now uses client feedback to drive growth and strengthen relationships.
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ClearlyRated's NPS survey platform helped Essential StaffCARE (ESC) measure client satisfaction and boost their online reputation. ESC achieved a 74 NPS in their first annual survey, far above the in...surance industry benchmark. They collected 232 client ratings and 91 testimonials, strengthening their sales and marketing. The platform also helped ESC quickly address unhappy clients and recognize top team members. These results transformed ESC's client relationships and internal engagement.
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ClearlyRated helped Woodruff Sawyer improve client experience with annual NPS surveys. The insurance firm used the platform to collect direct client feedback and track satisfaction. Their NPS reached... 86.1, far above the industry average of 34. The ClearlyRated dashboard let them spot at-risk clients and act fast. Woodruff Sawyer earned the Best of Staffing, Client Satisfaction award for 15 years.
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McDonald York used the Client Savvy Platform to improve client experience and employee engagement. They set a goal for employees to send two client surveys each month. In the first year, they receive...d 156 survey responses, and in the second year, 278 responses. This initiative led to a 15% increase in gross profit margin. Weekly meetings and Slack channels kept client experience top of mind. The executive dashboard tracked progress in safety, schedule, financials, and client experience.
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Lewis Roca used ClearlyRated NPS surveys to improve their client service model. The law firm wanted a way to measure and enhance client satisfaction. They chose ClearlyRated for its survey dashboard ...and reporting features. The team used Net Promoter Score to track client perceptions and identify service drivers. Attorneys gained actionable insights to improve client relationships. The process helped Lewis Roca build a metrics-driven, client-focused culture.
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ClearlyRated helped Simploy boost their Net Promoter Score (NPS) to 85.3%, over 39 points above the industry average. Simploy used ClearlyRated’s survey platform to gather client feedback, improve cl...ient communication, and validate their all-inclusive HR service model. The platform also increased internal morale by sharing positive client shout-outs. Simploy earned the Best of HR Services award twice, showing strong customer satisfaction and service quality.
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ClearlyRated helped ABR Employment Services boost client satisfaction by 22 NPS points in 12 months. ABR used ClearlyRated’s survey and analytics platform to gather feedback and improve staffing solu...tions. The company automated client experience processes and used actionable data to reduce miscommunications. ABR achieved zero detractors in client feedback and won Best Of Staffing awards for 15 years. Their focus on technology and continuous improvement drove profitable growth in a tough market.
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Amplify Recruiters by ClearlyRated helped Apex Systems boost candidate trust and recruiter credibility. Apex faced candidate skepticism due to industry scams. With Amplify, recruiters shared verified... profiles and reviews, leading to over 1,000 candidate reviews and a 4.7-star rating. Recruiters saw higher response rates and less pushback from candidates. The program improved recruiter morale and helped Apex stand out in staffing.
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ClearlyRated helped Cella improve service excellence with its NPS survey program. Cella used ClearlyRated to gather feedback from both clients and talent at multiple stages. This led to a 66.7 NPS fo...r talent satisfaction and a 55.6 NPS for client satisfaction. Cella earned the Best of Staffing, Talent and Client Satisfaction Diamond Award for 15 years. The platform boosted Cella's marketing and improved their talent experience.
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ClearlyRated’s NPS survey platform helped Cross Country Locums replace manual feedback with automated surveys. The staffing firm improved client and talent experience tracking and earned 13 Best of S...taffing Talent Satisfaction Awards and 13 Best of Staffing Client Satisfaction Awards. Monthly surveys and real-time reporting let them address issues quickly and promote positive results. The solution expanded to other Cross Country brands, driving consistent service excellence. Awards and feedback boosted trust with clients and talent.
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ClearlyRated helped GDH, a staffing firm, get honest feedback from clients and employees. Before, GDH had no way to spot blindspots or measure satisfaction. With ClearlyRated’s survey platform, GDH e...arned 15 consecutive Best of Staffing Client Satisfaction awards and 12 for Talent Satisfaction. The surveys led to new support teams, better marketing credibility, and a 96% satisfaction rate during COVID. GDH now uses real-time feedback to improve service and employee experience.
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ClearlyRated’s Survey Automation integration with Bullhorn helped Procom automate 900 candidate surveys per quarter. Procom now surveys 11,000 candidates in ongoing programs. The solution removed man...ual list building and reduced errors. Procom achieved a 45% response rate, above industry average. The team spends more time on high-value work and delivers personalized talent experience. Integration improved survey timing and data quality.
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Sterling Engineering used ClearlyRated and AviontéBOLD to grow their business. They wanted to turn strong client relationships into measurable growth. The integration helped them engage passive talen...t and reconnect with former clients. As a result, 90% of their business now comes from repeat clients. This shows the impact of client experience and staffing technology.
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Synergis used ClearlyRated’s survey program to improve client and consultant feedback. Before, they had no consistent way to get direct feedback. With ClearlyRated, they launched strong communication... campaigns and used real-time dashboards. Their client NPS reached 82%, and consultant NPS hit 66.4%. Synergis won the 15-Year Diamond Award for both client and talent satisfaction. They now use survey insights to boost retention and strengthen relationships.
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ClearlyRated helped TekCom Resources cut falloffs by 9%. The staffing firm saw an 18.6% increase in gross profit margin. Referral generation rose by 50%. TekCom used ClearlyRated’s survey and analyti...cs platform to showcase their expertise and boost their reputation. The platform’s automation and dashboards made it easy to collect feedback and display high NPS scores. TekCom won Best Of Staffing awards and built stronger client relationships.
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TERRA Staffing Group used ClearlyRated’s survey and analytics platform to improve talent engagement. They track Net Promoter Score (NPS) at three points in the candidate journey. This helps them spot... issues early and celebrate service wins. Their team reviews feedback daily or weekly to boost accountability. TERRA participates in the Best of Staffing award to benchmark service excellence.
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ClearlyRated helped The DAVIS Companies collect real client and talent feedback. Before, they had no formal way to gather honest input. With ClearlyRated’s survey platform, they now get more comments... and data. Their client NPS is 84 and candidate NPS is 74. The DAVIS Companies improved communication, onboarding, and payroll options. They use testimonials and awards in marketing to build trust.
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ClearlyRated helped Uniti Med improve their talent experience. Uniti Med used ClearlyRated’s survey platform to collect feedback from healthcare professionals. They achieved a 33.8% response rate, an... 86.6 NPS, and a 4.8 out of 5 star rating. Uniti Med won the Best of Staffing Talent 2024 Award and ranked #2 on BluePipes’ Best Travel Nursing Companies 2023. The platform boosted internal morale and helped attract new talent.
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