Real-World Case Studies and Customer Success Stories with ClearlyRated®

Uniti Med used ClearlyRated to improve feedback from healthcare professionals. Before, they struggled to gather talent opinions and measure their... talent experience. ClearlyRated's platform made it easy to collect feedback and testimonials. Uniti Med achieved a 33.8% response rate, an 86.6 NPS, and won the Best of Staffing Talent 2024 Award. They also ranked #2 on BluePipes’ list of top travel nursing companies.
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ClearlyRated helped The DAVIS Companies collect real feedback from clients and consultants. Before, they had no easy way to get... honest opinions. With ClearlyRated’s survey program, they gathered more comments and improved their hiring process. They used feedback to make onboarding and payroll better for consultants. The DAVIS Companies earned an 84 client NPS and a 74 candidate NPS. Their consistent high scores led to a 10-Year Best of Staffing Diamond Award.
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TERRA Staffing Group used ClearlyRated to improve talent engagement and service quality. They implemented Net Promoter Score surveys at three... stages of the candidate journey. This helped them identify and address service gaps, especially at the mid-assignment stage. Regular feedback reviews and recognition boosted team accountability and performance. TERRA won Best of Staffing awards for talent and client satisfaction multiple years in a row.
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TekCom Resources used ClearlyRated to improve staffing outcomes. They reduced falloffs by 9% and increased gross profit margin by 18.6%.... Referral generation rose by 50%. ClearlyRated’s platform helped TekCom showcase awards and a high NPS, building trust with clients. The software automated feedback and made it easy to validate their expertise.
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Synergis used ClearlyRated’s survey program to collect direct feedback from clients and consultants. Before ClearlyRated, Synergis lacked a consistent way... to gather this feedback. With ClearlyRated, they launched a communication campaign and improved their service. They achieved an 82 NPS for client satisfaction and a 66.4 NPS for talent satisfaction. Synergis won the 15-Year Diamond Award for both client and talent satisfaction. Their consultant retention improved, and they used survey insights to strengthen relationships and marketing.
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Simploy used ClearlyRated’s survey platform to gather regular, objective client feedback. Before, they only heard from clients when there was... a problem. With ClearlyRated, they tracked customer sentiment and improved communication. Their Net Promoter Score (NPS) rose to 85.3%, beating the HR industry average by over 39 points. The feedback also boosted staff morale and helped validate their all-inclusive service model. Simploy now uses survey insights to address client issues quickly and share positive feedback internally.
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Procom used ClearlyRated’s Survey Automation integration with Bullhorn to automate candidate surveys. Before automation, Procom’s team spent too much time... manually pulling candidate lists, risking errors and delays. With the integration, they now send 900 automated candidate surveys per quarter and have 11,000 candidates in ongoing survey programs. Survey timing matches each candidate’s journey, improving the talent experience. Procom maintains a 45% response rate and spends more time on high-value work.
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ClearlyRated helped GDH, a technical staffing firm, get honest feedback from clients and employees. Before using ClearlyRated, GDH struggled to... identify service blindspots. With ClearlyRated’s survey program, GDH validated their strengths and found areas to improve. They earned 15 consecutive Best of Staffing Client Satisfaction awards and 12 for Talent Satisfaction. Regular feedback now guides GDH’s growth and service upgrades.
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ClearlyRated helped Cross Country Locums replace manual feedback with a formal NPS survey program. The new system made it easy... to collect and analyze feedback from both talent and clients. Cross Country Locums now runs monthly surveys and uses robust reporting to improve service. The company earned 13 Best of Staffing Talent Satisfaction Awards and 13 Best of Staffing Client Satisfaction Awards. The awards show strong client and talent satisfaction over more than 13 years.
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Cella used ClearlyRated’s NPS survey program to improve service excellence. They wanted to gather feedback from talent and clients at... different stages, not just at the end of assignments. ClearlyRated helped Cella compare their performance to industry benchmarks and validate their data. Cella earned 15 consecutive Best of Staffing Awards for both talent and client satisfaction. Their NPS scores reached 66.7 for talent and 55.6 for clients. Survey insights shaped Cella’s marketing and improved their talent experience.
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ClearlyRated helped ABR Employment Services boost client satisfaction by 22 NPS points in 12 months. ABR used feedback data to... improve interviews, standardize processes, and customize staffing solutions. They automated surveys and used AI-powered candidate matching to reduce drop-off rates. ABR achieved zero detractors in client feedback and won Best Of Staffing awards for 15 years. Over half of their clients were new, and profit margins increased despite a shrinking market.
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Herbein used ClearlyRated to improve client feedback and boost client satisfaction. Before ClearlyRated, Herbein struggled with DIY surveys and data... overload. With ClearlyRated, they tracked Net Promoter Score and gathered actionable feedback. They achieved a 93.4 NPS and a 4.9-star rating. The firm retained at-risk clients, launched new HR advisory services, and saw over 30% revenue growth in the first year of the new service. Herbein now uses survey insights to guide marketing, staffing, and service expansion.
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ClearlyRated helped Perkins & Co measure client satisfaction using NPS surveys. Perkins used the platform to gather feedback and identify... both strengths and areas for improvement. 84% of clients rated Perkins 9 or higher out of 10. The firm used survey insights to update internal communication standards and drive cultural change. Positive feedback boosted team morale and reinforced a client-focused culture.
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ClearlyRated helped Perkins & Co launch an NPS survey program to measure client satisfaction. Before 2011, Perkins & Co had... no reliable data on client experience and made decisions based on assumptions. With ClearlyRated’s platform, they gathered actionable feedback, improved internal processes, and built a culture focused on client service. Perkins & Co achieved a 65 NPS, won the Best of Accounting award for 10 years, and became the #1 most admired accounting firm in their area.
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JA Del Río used ClearlyRated to measure and improve client experience. Before ClearlyRated, they had no way to track client... feedback or CX scores. With quarterly NPS surveys, they now gather feedback and identify areas to improve. Their NPS is 70.2, well above the industry average. They won the Best of Accounting Client Satisfaction Award twice and achieved a 4.6-star rating. The process brought in dozens of new business leads and hundreds of client testimonials.
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Herbein used ClearlyRated to improve its client survey process. Before ClearlyRated, Herbein's team struggled with manual surveys and overwhelming data.... With ClearlyRated, they tracked Net Promoter Score, gathered actionable feedback, and posted transparent testimonials. The firm achieved a 93.4 NPS, a 4.9-star rating, and won a 5-year Diamond Award for client satisfaction. Survey insights led to new HR advisory services, saved at-risk clients, and boosted cross-selling opportunities.
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ClearlyRated helped Woodruff Sawyer launch an annual NPS survey to gather direct client feedback. The survey program started in 2014... and quickly became a key part of their client experience strategy. Woodruff Sawyer used actionable insights from the survey to improve service and address client concerns fast. Their most recent NPS score was 86.1, far above the industry average of 34%. Integration with Salesforce made feedback accessible to all client-facing staff.
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ClearlyRated helped Essential StaffCARE (ESC) measure client satisfaction with NPS surveys. ESC scored a 74 NPS in their first annual... survey, far above the insurance industry benchmark. They collected 232 client ratings and 91 testimonials, boosting their online reputation. The feedback helped ESC identify and address unhappy clients quickly. The program also improved employee morale through client Shout Outs.
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Apex Systems used ClearlyRated’s Talent Engagement NPS survey program to improve talent experience. They started with annual surveys in 2011,... then moved to monthly and daily touchpoint-based feedback. Integration with Bullhorn ATS automated survey deployment and enabled real-time feedback. Apex saw a 5% increase in NPS from consultants after integration. The program led to hundreds of positive reviews and multiple Best of Staffing awards.
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Apex Systems used ClearlyRated’s Amplify Recruiters to address candidate skepticism and boost recruiter credibility. Recruiters shared verified profile pages with... candidates, leading to higher response rates and less pushback when collecting required information. Over 1,000 candidate reviews and a 4.7 average rating highlight improved trust and satisfaction. The program expanded from 10 to over 100 recruiters, with Apex purchasing 250 licenses after a successful pilot. Recruiters report increased candidate comfort and more positive interactions.
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McDonald York used the Client Savvy Platform to improve client and employee experience. They required employees to send two client... surveys each month and held regular feedback training. In the first year, they received 156 survey responses, growing to 278 in the second year. This initiative led to a 15% increase in gross profit margin. Weekly meetings and Slack channels kept client experience top of mind for staff.
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Lewis Roca used ClearlyRated's NPS survey platform to measure and improve client satisfaction. The law firm wanted to support its... "Experience Amplified" client service model with actionable feedback. ClearlyRated enabled Lewis Roca to identify client issues quickly and respond in real time. The first survey helped recover an at-risk client and led to new business opportunities. Attorneys gained insights to strengthen client relationships and drive better service outcomes.
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Sterling Engineering used ClearlyRated and AviontéBOLD to boost growth. They wanted to turn strong client relationships into measurable business results.... By using ClearlyRated’s integration with Avionté, Sterling engaged passive talent and reconnected with former clients. This led to new sales opportunities. Now, 90% of their business comes from repeat clients.
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