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Compare Surveypal Platform vs Canny

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for Canny medium
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Comparison Summary

This comparison report of Surveypal Platform vs. Canny is based on a specific set of business needs and context. The comparison uses 1297 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Canny

Surveypal Platform, Canny, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Canny focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.

"We also redirect customer praise and thanks back to our customer care agents " - Martin Harmala

"The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. " - Aroa Gil Bo

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Canny

Focus area

Canny is better than Surveypal Platform for

Software Failure Risk

  • medium

About

Survey platform to measure customer service experience

Canny: Customer Feedback Management Tool

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

37

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (88)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (2)

measuring net promoter score

Read Reviews (6)

Read Reviews (4)

engagement management

Read Reviews (12)

Read Reviews (46)

engaging and following up

Read Reviews (9)

Read Reviews (32)

coaching

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (9)

helpdesk management

Read Reviews (3)

Read Reviews (2)

business development

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (3)

loyalty management

Read Reviews (2)

Read Reviews (2)

customise loyalty program

Read Reviews (2)

Read Reviews (2)

lead qualification

Read Reviews (2)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (3)

sales review & feedback

Read Reviews (1)

Read Reviews (13)

communication management

Read Reviews (1)

Read Reviews (7)

products & pricelist management

Read Reviews (0)

Read Reviews (30)

community building

Read Reviews (0)

Read Reviews (8)

sales document management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Scale best practices

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more

  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting